Dozens of professional resume writers share their SECRETS and
SAMPLE RESUMES for successfully SEEKING NEW CAREERS in
 Health Care
 Technology
 Business Management
 Finance and Accounting
 Sales, Marketing, and Advertising
 Sports and Recreation
 Education and Social Service
 Law, Government, and Law Enforcement
 Creative and Performing Arts
 And many other fields!
Includes a carefully selected gallery of resumes written by dozens
of PROFESSIONAL RESUME WRITERS.
TLFeBOOK
EXPERT RESUMES for
Career Changers
Wendy S. Enelow and
Louise M. Kursmark
TLFeBOOK
Expert Resumes for Career Changers
© 2005 by Wendy S. Enelow and Louise M. Kursmark
Published by JIST Works, an imprint of JIST Publishing, Inc.
8902 Otis Avenue
Indianapolis, IN 46216-1033
Phone: 1-800-648-JIST Fax: 1-800-JIST-FAX E-mail: info@jist.com
Visit our Web site at www.jist.com for information on JIST, free job search tips,
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Acquisitions and Development Editor: Lori Cates Hand
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Printed in the United States of America
08 07 06 05 04 9 8 7 6 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Enelow, Wendy S.
Expert resumes for career changers / Wendy S. Enelow and Louise M. Kursmark.
p. cm.
Includes index.
ISBN 1-59357-092-9 (alk. paper)
1. Résumés (Employment) 2. Career changes. I. Kursmark, Louise. II. Title.
HF5383.E47875 2005
650.14'2--dc22 2004023589
All rights reserved. No part of this book may be reproduced in any form or by any means, or
stored in a database or retrieval system, without prior written permission of the publisher except
in the case of brief quotations embodied in articles or reviews. Making copies of any part of this
book for any purpose other than your own personal use is a violation of United States copyright
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We have been careful to provide accurate information in this book, but it is possible that errors
and omissions have been introduced. Please consider this in making any career plans or other
important decisions. Trust your own judgment above all else and in all things.
Trademarks: All brand names and product names used in this book are trade names,
service marks, trademarks, or registered trademarks of their respective owners.
ISBN 1-59357-092-9
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ABOUT THIS BOOK ........................................................................vii
INTRODUCTION ...........................................................................ix
PART I: Resume Writing, Strategy, and Formats .......................................1
CHAPTER 1: Resume-Writing Strategies for Career
Changers.........................................................................................3
The Top Nine Strategies for an Effective Resume ................................4
Resume Strategy #1: Who Are You and How Do You Want
to Be Perceived? .......................................................................4
Resume Strategy #2: Sell It to Me…Don’t Tell It to Me ..............6
Resume Strategy #3: Use Keywords .............................................7
Resume Strategy #4: Use the “Big” and Save the “Little” ............9
Resume Strategy #5: Make Your Resume “Interviewable” ............10
Resume Strategy #6: Eliminate Confusion with Structure and
Context ..................................................................................10
Resume Strategy #7: Use Function to Demonstrate
Achievement ..........................................................................11
Resume Strategy #8: Remain in the Realm of Reality ................... 11
Resume Strategy #9: Be Confident ..............................................11
There Are No Resume-Writing Rules ...............................................11
Content Standards ......................................................................12
Presentation Standards ...............................................................16
Accuracy and Perfection ..............................................................19
CHAPTER 2: Writing Your Resume...............................................21
Recommended Resume-Writing Strategy and Formats for Career
Changers........................................................................................21
TABLE OF
CONTENTS
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Career-Changer Strategies ...........................................................22
Sample Formats and Situations for Career-Change Resumes .........23
Why Format Is So Important .....................................................33
Step-by-Step: Writing the Perfect Resume ...........................................36
Contact Information ..................................................................36
Career Summary ........................................................................37
Professional Experience ...............................................................41
Education, Credentials, and Certifications .................................46
The “Extras” ...............................................................................48
Writing Tips, Techniques, and Important Lessons ...............................54
Get It Down—Then Polish and Perfect It ................................54
Write Your Resume from the Bottom Up .....................................54
Include Notable or Prominent “Extra” Stuff in Your
Career Summary ......................................................................55
Use Resume Samples to Get Ideas for Content, Format,
and Organization ....................................................................56
Include Dates or Not? .................................................................56
Always Send a Cover Letter When You
Forward Your Resume .............................................................57
Never Include Salary History or Salary Requirements
on Your Resume ..................................................................... 58
Always Remember That You Are Selling ......................................59
CHAPTER 3: Printed, Scannable, Electronic, and
Web Resumes ................................................................................61
The Four Types of Resumes ................................................................61
The Printed Resume ....................................................................61
The Scannable Resume ............................................................... 62
The Electronic Resume ..............................................................62
The Web Resume .......................................................................64
The Four Resume Types Compared ..................................................68
Are You Ready to Write Your Resume? ................................................70
iv
Expert Resumes for Career Changers
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PART II: Sample Resumes for Career Changers ........................................71
CHAPTER 4: Resumes for Career Changers Seeking
Accounting, Finance, Banking, Administrative, Office
Management, Business Management, and Insurance
Positions..........................................................................................73
CHAPTER 5: Resumes for Career Changers Seeking Technology
Positions ............................................................................................107
CHAPTER 6: Resumes for Career Changers Seeking Sales,
Marketing, Advertising, Public Relations, Writing, and
Events Management Positions ........................................................123
CHAPTER 7: Resumes for Career Changers Seeking Health
Care, Social Services, and Personal Services Positions .................153
CHAPTER 8: Resumes for Career Changers Seeking Training,
Human Resources, Teaching, and Educational
Administration Positions..................................................................169
CHAPTER 9: Resumes for Career Changers Seeking Sports and
Recreation, Cultural, and Creative and Performing Arts
Positions ............................................................................................197
CHAPTER 10: Resumes for Career Changers Seeking Legal,
Law Enforcement, Public Safety, and Investigator
Positions ............................................................................................215
CHAPTER 11: Resumes for Career Changers Seeking
Positions with Nonprofit Organizations ......................................225
CHAPTER 12: Resumes for Senior Executives Seeking
Lower-Level Business Positions ......................................................241
Appendix: Internet Career Resources .............................................251
Dictionaries and Glossaries ..............................................................251
Job Search Sites ...............................................................................252
General Sites .............................................................................252
Accounting Careers ...................................................................253
Arts and Media Careers .............................................................254
Education Careers .....................................................................254
Entry-Level Careers ..................................................................254
v
Table of Contents
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Government and Military Careers ..............................................254
Health Care/Medical/Pharmaceutical Careers ..........................255
Human Resources Careers .........................................................255
International Careers .................................................................255
Legal Careers ............................................................................255
Sales and Marketing Careers ......................................................256
Service Careers ..........................................................................256
Technology/Engineering Careers .............................................256
Sites for Miscellaneous Specific Fields ........................................257
Company Information .....................................................................257
Interviewing Tips and Techniques ...................................................258
Salary and Compensation Information .............................................258
Index of Contributors .......................................................................261
Index ..................................................................................................267
vi
Expert Resumes for Career Changers
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If you’re reading this book, you’re most likely one of tens of thousands of people
who are considering a career change—either a change in position or a change in
industry. You might have made this decision because of any one of the following
reasons:
• Your current industry has been hard hit by the recent economic recession.
• The position that you currently hold has been eliminated in your company and
also in many similar companies.
• You’re bored in your current position and ready for a change.
• You want to pursue your true passion as your new career.
• Your personal situation has changed and you’re now able to pursue a career of
real interest to you.
• You’re relocating and need to explore new opportunities in your new geographic
area.
• You want greater opportunities for increased compensation and advancement.
• You’re frustrated and ready for a change.
• You’re tired of all the responsibilities of your career and ready to downsize.
These are just a few of the reasons you might be considering a career change.
There are many other reasons, and you’ll find resumes in this book that are relevant
to them all.
Now, here’s the good news: You’ve selected a great time to make a career change!
Despite the economic concerns that we are facing, believe it or not, it’s a great
time to look for a new job or a new career. According to the Bureau of Labor
Statistics of the U.S. Department of Labor, the employment outlook is optimistic.
Consider these findings:
• Total U.S. employment is projected to increase 15 percent between 2000 and
2010.
• Service-producing industries will continue to be the dominant employment
generator, adding more than 20 million jobs by 2010.
• Goods-producing industries will also experience gains in employment,
although not as significant as those in the service sector.
ABOUT THIS
BOOK
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In chapter 1, you can read more interesting statistics, all of which will reinforce
the fact that you’ve made the right decision to launch your search campaign today.
To take advantage of all of these opportunities, you must first develop a powerful,
performance-based resume. To be a successful job seeker, you must know how to
communicate your qualifications in a strong and effective written presentation.
Sure, it’s important to let employers know essential details, but a resume is more
than just your job history and academic credentials. A winning resume is a concise
yet comprehensive document that gives you a competitive edge in the job market.
Creating such a powerful document is what this book is all about.
We’ll explore the changes in resume presentation that have arisen over the past
decade. In the past, resumes were almost always printed on paper and mailed.
Today, e-mail has become the chosen method for resume distribution in many
industries and professions. In turn, many of the traditional methods for “typing”
and presenting resumes have changed dramatically. This book will instruct you in
the methods for preparing resumes for e-mail, scanning, and Web site posting, as
well as the traditional printed resume.
By using Expert Resumes for Career Changers as your professional guide, you will
succeed in developing a powerful and effective resume that opens doors, gets
interviews, and helps you land your next great opportunity!
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Expert Resumes for Career Changers
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This book, the seventh in the Expert Resumes series, has been one of the most
challenging to write because it covers such a large and diverse audience. There are,
however, several common denominators facing every individual who is interested
in making a career change, either within their profession or to another industry. In
summary, the fact that you are seeking to change careers will dictate almost everything
that you write in your resume, how you write it, and where it is positioned.
Your goal is to paint a picture of the “new” you and not simply reiterate what you
have done in the past, expecting a prospective employer to figure out that you can
do the “new” thing just as well. It simply does not work that way!
If you fall into the career-changer category, the critical questions you must ask
yourself about your resume and your job search are the following:
• How are you going to paint a picture of the “new” you? What are you
going to highlight about your past experience that ties directly to your current
objectives? What accomplishments, skills, and qualifications are you going to
“sell” in your resume to support your “new” career objective?
• What resume format are you going to use? Is a chronological, functional, or
hybrid resume format going to work best for you? Which format will give you
the greatest flexibility to highlight the skills you want to bring to the forefront
in support of your career change?
• Where are you going to look for a job? Assuming you know the type of
position and industry you want to enter at this point in your career, how are
you going to identify and approach those companies?
When you can answer the how, what, and where, you’ll be prepared to write your
resume and launch your search campaign. Use chapters 1 through 3 to guide you
in developing the content for your resume and selecting the appropriate design
and layout. Your resume should focus on your skills, achievements, and qualifications,
demonstrating the value and benefit you bring to a prospective employer as
they relate to your current career goals. The focus is on the “new” you and not
necessarily what you have done professionally in the past.
Review the sample resumes in chapters 4 through 12 to see what other people
have done—people in similar situations to yours and facing similar challenges.
You’ll find interesting formats, unique skills presentations, achievement-focused
resumes, project-focused resumes, and much more. Most importantly, you’ll see
samples written by the top resume writers in the U.S., Canada, and Australia.
INTRODUCTION
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x
Expert Resumes for Career Changers
These are real resumes that got interviews and generated job offers. They’re the
“best of the best” from us to you.
What Are Your Career Objectives?
Before you proceed any further with writing your resume, you’ll need to begin by
defining your career or job objectives—specifically, the types of positions, companies,
and industries in which you are interested. This is critical, because a haphazard,
unfocused job search will lead you nowhere.
KNOW THE EMPLOYMENT TRENDS
One of the best ways to begin identifying your career objectives is to look at what
opportunities are available today, in the immediate future, and in the longer-term
future. Two of the most useful tools for this type of research and information collection
are the U.S. Department of Labor’s Bureau of Labor Statistics Web site
(www.bls.gov) and the Bureau’s Occupational Outlook Handbook
(www.bls.gov/oco).
Some of the most interesting findings that you’ll discover when investigating
potential industry and job targets are these:
• Total employment is projected to increase 14.8 percent between 2002 and
2012.
• Service-producing companies will continue to be the dominant employment
generator, adding 20.8 million jobs by 2012, a gain of 19.2 percent.
• Goods-producing companies (manufacturing and construction) will contribute
modest employment gains of only 3.5 percent.
• Computer- and health-related occupations account for 21 of the 30 fastestgrowing
occupations.
• Computer- and health-related occupations account for all of the top 10 fastestgrowing
occupations (health care with six; computer with four).
• The 10 fastest-growing industries are in the service sector and include software
publishing, computer systems design, management and technical consulting,
employment, social assistance, child day care, professional and business services,
motion picture and video, health services, and arts/entertainment and
recreation.
• Of all goods-producing industries, only four were projected to demonstrate
growth. They are pharmaceutical and medicine manufacturing, construction,
food manufacturing, and motor vehicle and parts manufacturing.
These facts and statistics clearly demonstrate that there are numerous employment
opportunities across diverse sectors within our economy, from advanced technology
positions to hourly wage jobs in construction and home health care. Although
most industries may not be growing at double-digit percentages as in years
past, companies continue to expand and new companies emerge every day. The
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Introduction
xi
opportunities are out there; your challenge is to find them and position yourself as
the “right” candidate.
MANAGE YOUR JOB SEARCH AND YOUR CAREER
To take advantage of these opportunities, you must be an educated job seeker.
That means you must know what you want in your career, where the hiring action
is, what qualifications and credentials you need to attain your desired career goals,
and how best to market your qualifications. It is no longer enough to have a specific
talent or set of skills. Whether you’re a teacher seeking a position in public
relations, a nurse wanting to transfer into pharmaceutical sales, an engineer seeking
new opportunities as a financial manager, or a person with any one of hundreds
of other career-change goals, you must also be a strategic marketer, able to
package and promote your experience to take advantage of this wave of employment
opportunity.
There’s no doubt that the employment market has changed dramatically from only
a few years ago. According to the U.S. Department of Labor, you should expect
to hold between 10 and 20 different jobs during your career. No longer is stability
the status quo. Today, the norm is movement, onward and upward, in a fast-paced
and intense employment market where there are many, many opportunities for
career changers. And to take advantage of all of the opportunities, every job seeker—
no matter the profession, no matter the industry, no matter the job goal—
must proactively control and manage his career.
You are also faced with the additional challenge of positioning yourself for a successful
career change. In fact, in many instances, you may be competing against
other candidates who have experience within the industry or profession you are
attempting to enter. This can make your job search even more difficult than that
of the more “traditional” job seeker who moves from one position to another similar
position without having to make a career change.
And that is precisely why this book is so important to you. We’ll outline the strategies
and techniques that you can use to effectively position yourself against other
candidates, creating a resume that highlights your skills and qualifications, while
effectively minimizing the fact that you’re seeking a career change.
Job Search Questions and Answers
Before we get to the core of this book—resume writing and design—we’d like to
offer some practical job search advice that is valuable to virtually every career
changer.
WHAT IS THE MOST IMPORTANT CONSIDERATION FOR A CAREER
CHANGER?
As outlined previously, the single most important consideration for any careerchange
candidate is how you’re going to highlight your skills, qualifications, and
achievements as they relate to and support your current career objectives.
Remember, your career-change resume is not a historical document that simply
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lists where you’ve worked and what you’ve done. Rather, a truly effective careerchange
resume is one that takes all of the skills and experience you have that are
relevant to your new career goal and brings them to the forefront to create a picture
of the “new” you.
Sometimes, this can be a relatively easy process. Let’s use a nurse transitioning
into the field of medical equipment sales as an example. Sheila Barnes already has
extensive experience in the medical and health-care fields, has worked closely with
physicians and other health-care providers so she is comfortable interacting with
them, and most likely has a wealth of experience working with a diversity of medical
equipment and perhaps with vendors. This is the type of information that will
be highlighted in her career-change resume and not her daily nursing and patientcare
responsibilities.
In other situations, the parallels between past experience and current objectives
might not be so closely aligned. Consider John Mackam who, after 20 years in the
construction industry, has now decided to seek a position in the field of accounting
and finance, an area that has not been one of his primary responsibilities.
Writing this resume will take more creativity to identify any and all relevant skills
he might have (for example, setting project budgets, estimating project costs, writing
reports, keeping records, and administering projects). The concept is the same
as with the previous nursing example. The stretch to identify transferable skills
might be more difficult, but it’s certainly not impossible.
Whatever your situation or objectives, when preparing your resume you should
keep in mind one critical fact:
Your resume is a marketing tool written to sell YOU!
HOW DO YOU ENTER A NEW CAREER?
Your success in entering a new career field relies on two important factors:
• Highlighting any relevant skills, qualifications, accomplishments, experiences,
education, credentials, volunteer work, involvement with professional or civic
associations, and more that tie directly into your current career objective.
• Using an integrated job search campaign that will get you in front of decision
makers at a wide array of companies in your field of interest. You can read
much more about job search strategy in the next few pages of this chapter in
the section titled “How Do You Get the Jobs?”
WHAT IS THE BEST RESUME STRATEGY FOR MAKING A SUCCESSFUL
CAREER CHANGE?
The single most important factor in making a career change is to remember that
your resume must sell what you have to offer:
• If you’re a teacher seeking to transition into a position in corporate training
and development, sell the fact that you created new curricula, designed new
xii
Expert Resumes for Career Changers
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Introduction
instructional programs, acquired innovative teaching materials, and trained
new faculty.
• If you’re a hands-on computer technician now seeking a position marketing
new technology products, highlight the wealth of your technical expertise, your
success in working with and supporting end-users, your ability to manage projects,
and your strong communication skills.
• If you’re an accountant pursuing opportunities in general management, sell
your experience in policy and procedure development, business management,
team building and leadership, strategic planning, and organizational development.
When writing your resume, your challenge is to create a picture of knowledge,
action, and results. In essence, you’re stating “This is what I know, this is how I’ve
used it, and this is how well I’ve performed.” Success sells, so be sure to highlight
yours. If you don’t, no one else will.
WHERE ARE THE JOBS?
The jobs are everywhere—from multinational manufacturing conglomerates to
the small retail sales companies in your neighborhood; from high-tech electronics
firms in Silicon Valley to 100-year-old farming operations in rural communities;
from banks and financial institutions to hospitals and health-care facilities in every
city and town. The jobs are everywhere.
HOW DO YOU GET THE JOBS?
To answer this question, we need to review the basic principle underlying job
search:
Job search is marketing!
You have a product to sell—yourself—and the best way to sell it is to use all
appropriate marketing channels just as you would for any other product.
Suppose you wanted to sell televisions. What would you do? You’d market your
products using newspaper, magazine, and radio advertisements. You might develop
a company Web site to build your e-business, and perhaps you’d hire a field
sales representative to market to major retail chains. Each of these is a different
marketing channel through which you’re attempting to reach your audience.
The same approach applies to job search. You must use every marketing channel
that’s right for you. Unfortunately, there is no exact formula that works for everyone.
What’s right for you depends on your specific career objectives—the type of
position you want, the industry you’re targeting, your geographic restrictions (if
you have any), your salary requirements, and more.
Following are the most valuable marketing channels for a successful job search.
These are ordered from most effective to least effective.
xiii
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1. Referrals. There is nothing better than a personal referral to a company, either
in general or for a specific position. Referrals can open doors that, in most
instances, would never be accessible any other way. If you know anyone who
could possibly refer you to a specific organization, contact that person immediately
and ask for his or her assistance. This is particularly critical for career
changers and will be, by far, your single best marketing strategy to land a new
position.
2. Networking. Networking is the backbone of every successful job search.
Although you might consider it an unpleasant or difficult task, it is essential
that you network effectively with your professional colleagues and associates,
past employers, past co-workers, suppliers, neighbors, friends, and others who
might know of opportunities that are right for you. Another good strategy is
to attend meetings of trade or professional associations in your area that are for
professions in occupations like those you’re seeking to enter. This is a wonderful
strategy to make new contacts and start building your network in your new
career field. And particularly in today’s nomadic job market—where you’re
likely to change jobs every few years—the best strategy is to keep your network
“alive” even when you’re not searching for a new position.
3. Responding to newspaper, magazine, and periodical advertisements.
Although the opportunity to post job opportunities online has reduced the
overall number of print advertisements, they still abound. Do not forget about
this “tried-and-true” marketing strategy. If they’ve got the job and you have
the qualifications—even if you are a career changer, it can be a perfect fit.
4. Responding to online job postings. One of the most advantageous results of
the technology revolution is an employer’s ability to post job announcements
online and a job seeker’s ability to respond immediately via e-mail. It’s a wonder!
In most (but not all) instances, these are bona fide opportunities, and it’s
well worth your while to spend time searching for and responding to appropriate
postings. However, don’t make the mistake of devoting too much time to
searching the Internet. It can consume a huge amount of your time that you
should spend on other job-search efforts.
To expedite your search, here are the largest and most widely used online jobposting
sites—presented alphabetically, not necessarily in order of effectiveness
or value:
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Expert Resumes for Career Changers
http://careers.msn.com
http://careers.yahoo.com
www.americanjobs.com
www.careerbuilder.com
www.employmentguide.com
www.dice.com
www.flipdog.monster.com
www.hirediversity.com
www.hotjobs.com
www.hotresumes.yahoo.com
www.monster.com
www.net-temps.com
www.sixfigurejobs.com
TLFeBOOK
5. Posting your resume online. The Net is swarming with reasonably priced (if
not free) Web sites where you can post your resume. It’s quick, easy, and the
only passive thing you can do in your search. All of the other marketing channels
require action on your part. With online resume postings, once you’ve
posted, you’re done. You then just wait (and hope!) for some response. Again,
it’s important not to invest too much time, energy, or anticipation in this
approach. Your chances of landing a job this way are slim. But because it is
quick, easy, and low- or no-cost, it is certainly a worthwhile activity.
6. Targeted e-mail campaigns (resumes and cover letters) to recruiters.
Recruiters have jobs, and you want one. It’s pretty straightforward. The only
catch is to find the “right” recruiters who have the “right” jobs. Therefore,
you must devote the time and effort to preparing the “right” list of recruiters.
There are many resources on the Internet where you can access information
about recruiters (for a fee), sort that information by industry (such as banking,
sales, manufacturing, purchasing, transportation, finance, public relations, or
telecommunications), and then cross-reference it with position specialization
(such as management, technical, or administration). This allows you to identify
the recruiters who would be interested in a candidate with your qualifications.
Because these campaigns are transmitted electronically, they are easy and inexpensive
to produce. Here are some sites to help with this activity:
www.profileresearch.com
www.kennedyinfo.com
When working with recruiters, it’s important to realize that they do not work
for you! Their clients are the hiring companies that pay their fees. They are not
in business to “find a job” for you, but rather to fill a specific position with a
qualified candidate, either you or someone else. To maximize your chances of
finding a position through a recruiter or agency, don’t rely on just one or two,
but distribute your resume to many that meet your specific criteria.
A word of caution: Most recruiters are looking to fill specific positions
with individuals with very specific qualifications. As a career changer, you are
likely to find that recruiters are not your best source of job opportunities
because they are not paid to “think outside the box.” If their client (the hiring
company) has requested a candidate with experience in x, y, and z, recruiters
are going to present only those job seekers with precisely that experience.
Knowing that you’re attempting to change careers and might not have precisely
the background that the company is looking for, recruiters might simply
pass you by. Don’t be alarmed; it’s their job! But what this means for you as a
career changer is that you should invest minimal effort toward recruiter searches
and certainly shouldn’t think that it will be “the” approach for you. Quite
likely, it will not.
7. Targeted e-mail and print resume-mailing campaigns to employers. Just as
with campaigns to recruiters (see item 6), you must be extremely careful to
select just the right employers that would be interested in a candidate with
your qualifications. The closer you stick to “where you belong” in relation
to your specific experience, the better your response rate will be. Just as with
recruiters, human resources professionals and hiring managers might have
xv
Introduction
TLFeBOOK
difficulty appreciating the unique set of skills and qualifications career changers
bring to a position.
If you are targeting companies in a technology industry, we recommend that
you use e-mail as your preferred method for resume submission. However, if
the companies you are contacting are not in the technology industry, we
believe that print campaigns (paper and envelopes mailed the old-fashioned
way) are a more suitable and effective presentation—particularly if you are a
management or executive candidate.
8. In-person “cold calls” to companies and recruiters. We consider this the
least effective and most time-consuming marketing strategy. It is extremely difficult
to just walk in the door and get in front of the right person, or any person
who can take hiring action. You’ll be much better off focusing your time
and energy on other, more productive channels.
WHAT ABOUT OPPORTUNITIES IN CONSULTING AND CONTRACTING?
Are you familiar with the term “free agent”? It’s the latest buzzword for an independent
contractor or consultant who moves from project to project and company
to company as the workload dictates. If you have particular expertise (for example,
new product development, business turnaround, corporate relocation, ad campaign
design, or project management), this is an avenue that you might want to
consider. For many career changers, this will not be a viable career alternative
because it calls on specific expertise and experience that you might not want to
use in your new career. But it is important enough that it does warrant a brief
discussion.
According to an article in Quality Progress magazine, 10 years ago less than 10
percent of the U.S. workforce was employed as free agents. Currently, that number
is greater than 20 percent and is expected to increase to 40 percent over the
next 10 years. The demand for free agents is vast, and the market offers excellent
career opportunities.
The reason for this growth is directly related to the manner in which companies
are now hiring—or not hiring—their workforces. The opportunity now exists for
companies to hire on a “per-project” basis and avoid the costs associated with fulltime,
permanent employees. Companies hire the staff they need just when they
need them—and when they no longer need them, they’re gone.
The newest revolution in online job search has risen in response to this demand:
job-auction sites where employers bid on prospective employees. Individuals post
their resumes and qualifications for review by prospective employers. The employers
then competitively bid to hire or contract with each candidate. Also, employers
can post projects that they want to outsource and prospective employees can bid
on them. One well-established job-auction Web site is www.freeagent.com. Check
it out. It’s quite interesting, particularly if you’re pursuing a career in consulting
or contracting. Another good Web resource is www.freeagentnation.com, a support
and information site for people pursuing this career path.
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Conclusion
Career opportunities abound today, even for the career changer. It has never
been easier to learn about and apply for jobs than it is now with all the Internet
resources available to us. Your challenge is to arm yourself with a powerful resume
and cover letter, identify the best ways to get yourself and your resume into the
market, and shine during every interview. If you’re committed and focused, we
can almost guarantee that you’ll make a smooth transition into your new career
field and find yourself happily employed.
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Introduction
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PART I
Resume Writing,
Strategy, and
Formats
CHAPTER 1: Resume-Writing Strategies for Career Changers
CHAPTER 2: Writing Your Resume
CHAPTER 3: Printed, Scannable, Electronic, and Web Resumes
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Resume-Writing Strategies for
Career Changers
If you’re reading this book, chances are you have decided to change
your career direction; enter a new industry; or pursue a new, more
fulfilling profession. Regardless of the underlying reasons for your
career change, you are faced with some unique challenges in your
job search and, more specifically, in how you write your resume.
What can you do to capture employers’ attention, impress them
with your qualifications and achievements, and not be put “out of
the running” because you do not have experience in a particular
industry or profession?
Before we answer those questions and many others, let’s talk about
who this book was written for—people representing just about
every profession and industry imaginable. The only thing that our
readers have in common is that each one has decided to make a
career change for any one of a host of personal or professional reasons.
Consider this book an excellent resource for tips, strategies,
and techniques on resume writing if you are making a career change
because of any of the following reasons:
• Your original industry or profession has been extremely hard hit
by economic recession or “offshoring,” and opportunities have
virtually dried up.
• You have always wanted to pursue a different career track but
were unable to do so because of family, financial, or other personal
obligations.
• You fell into a position right out of college and pursued that
career for years, and then woke up one day and realized it was
time to do what you wanted to do and not what you were “supposed”
to do.
• You are now in a position to pursue the lifelong dream or hobby
that has been burning inside of you since your early days.
• You are relocating to a new area where opportunities for individuals
with your experience are quite limited and you need to
open yourself to new opportunities and career challenges.
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Part I: Resume Writing, Strategy, and Formats
4
• You have decided you want to pursue a career that will offer greater opportunities
for career progression.
• You are driven to make more money, and the best strategy to achieve this goal
is to leave your current, low-paying industry or profession.
• Your volunteer work has become increasingly important and you want to pursue
professional opportunities with an association, a not-for-profit organization,
or a similar entity.
• You are frustrated by the lack of opportunities and the tremendous volatility in
the corporate marketplace and have decided to pursue a career with federal,
state, or local government where you believe your job will be more stable.
• You retired from your original career and have now decided to return to work
in a different, yet more personally rewarding, position.
• You are tired of the tremendous responsibilities associated with your position
and want to downsize your career into a less-stressful job.
For every job seeker—those currently employed and those not currently working—
a powerful resume is an essential component of the job search campaign. In
fact, it is virtually impossible to conduct a search without a resume. It is your calling
card that briefly, yet powerfully, communicates the skills, qualifications, experience,
and value you bring to a prospective employer. It is the document that will
open doors and generate interviews. It is the first thing people will learn about
you when you forward it in response to an advertisement, and it is the last thing
they’ll remember when they’re reviewing your qualifications after an interview.
Your resume is a sales document, and you are the product! You must identify the
features (what you know and what you can do) and benefits (how you can help an
employer) of that product, and then communicate them in a concise and hardhitting
written presentation. Remind yourself over and over, as you work your way
through the resume process, that you are writing marketing literature designed to
sell a new product—YOU—into a new position.
Your resume can have tremendous power and a phenomenal impact on your job
search. So don’t take it lightly. Rather, devote the time, energy, and resources that
are essential to developing a resume that is well written, visually attractive, and
effective in communicating who you are and how you want to be perceived.
The Top Nine Strategies for an Effective Resume
Following are the nine core strategies for writing effective and successful resumes.
RESUME STRATEGY #1: WHO ARE YOU AND HOW DO YOU
WANT TO BE PERCEIVED?
Now that you’ve decided to change your career direction, the very first step is to
identify your career interests, goals, and objectives. This task is critical because it is
the underlying foundation for what you include in your resume, how you include
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Chapter 1: Resume-Writing Strategies for Career Changers
it, and where you include it. Knowing that you want to make a career change is
not enough. To write a powerful and effective resume, you must know—to some
degree of certainty—the type or types of position you will be seeking.
There are two concepts to consider here:
• Who you are: This relates to what you have done professionally and/or academically.
Are you a sales representative, contract administrator, training professional,
engineer, banker, scientist, technologist, or management executive?
What is it that you have done for a living all these years? Who are you?
• How you want to be perceived: This is critical and relates to your current
career objectives. Consider the following scenario: You’re a customer service
representative in the telecommunications industry and you’ve decided to pursue
opportunities in personnel training and development, where you believe
you will be more personally rewarded. Rather than focus your resume on your
customer service career, focus it on the skills you’ve acquired in that career
track that relate to a position in training and development. Specifically, you’ll
want to include information about employee training programs that you’ve
helped to create and deliver, one-on-one training that you’ve provided, consultations
with management about internal training needs, any experience you
have in developing and designing training materials, any other personnel experience
you may have (for example, hiring, orientation, employee development
planning), your public-speaking experience, and, of course, your outstanding
communication skills.
Here’s another example: You’re a successful insurance sales associate, but
you’ve had enough of that career: you’re bored, you’re unfulfilled, and you’re
ready for new challenges. You’re somewhat uncertain as to your specific career
objective at this point, but you do know you want an “inside” job that will use
your strong planning, analytical, financial-reporting, and related skills. Rather
than focus on your chronological work experience that will put tremendous
emphasis on your insurance experience, prepare a resume that highlights all the
relevant skills you bring to the position—the skills we outlined previously, along
with any relevant achievements. Allow the beginning of your resume to focus
on all that you’ve accomplished and the value you bring to a new employer as
you want them to perceive it; then, just briefly list your work history at the
end.
The strategy is to connect these two concepts by using the who you are information
that ties directly to the how you want to be perceived message to determine
what information to include in your resume. By following this strategy, you’re
painting a picture that allows a prospective employer to see you as you want to
be seen—as an individual with the qualifications for the type of position you are
pursuing.
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WARNING: If you prepare a resume without first clearly identifying what your
objectives are and how you want to be perceived, your resume will have no
focus and no direction. Without the underlying knowledge of “This is what I
want to be,” you do not know what to highlight in your resume. As a result, the
document becomes a historical overview of your career and not the sales document
it should be in order to facilitate your successful career change.
RESUME STRATEGY #2: SELL IT TO ME…DON’T TELL IT TO ME
We’ve already established the fact that resume writing is sales. You are the product,
and you must create a document that powerfully communicates the value of that
product. One particularly effective strategy for accomplishing this is the “Sell It to
Me…Don’t Tell It to Me” strategy, which impacts virtually every word you write
on your resume.
If you “tell it,” you are simply stating facts. If you “sell it,” you promote it, advertise
it, and draw attention to it. Look at the difference in impact between these
examples:
Tell It Strategy: Managed start-up of a new 100-employee teleclass
center.
Sell It Strategy: Directed team of 12 in the successful start-up,
staffing, policy/procedure development, budgeting, and operations
design for a new $1.4 million teleclass center.
Tell It Strategy: Coordinated all secretarial, clerical, and administrative
functions for large commodities export company.
Tell It Strategy: Implemented a series of process improvements that
reduced staffing requirements 20%, increased daily productivity 30%,
and reduced billing errors 14% for a large commodities export company.
Full responsibility for all secretarial, clerical, and administrative
functions.
Tell It Strategy: Set up PCs for newly hired sales and service staff.
Sell It Strategy: Installed more than 100 PCs and implemented customized
applications to support nationwide network of sales and service
staff for one of the world’s largest insurance companies. Provided
ongoing troubleshooting and technical support that reduced PC downtime
by 38% over a 6-month period.
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Chapter 1: Resume-Writing Strategies for Career Changers
What’s the difference between “telling it” and “selling it”? In a nutshell…
Telling It Selling It
Describes features. Describes benefits.
Tells what and how. Sells why the “what” and “how” are
important.
Details activities. Includes results.
Focuses on what you did. Details how what you did benefited
your employer, department, team
members, students, and so on.
RESUME STRATEGY #3: USE KEYWORDS
No matter what you read or who you talk to about searching for jobs, the concept
of keywords is sure to come up. Keywords (or, as they were previously known,
buzz words) are words and phrases that are specific to a particular industry or profession.
For example, keywords for the manufacturing industry include productionline
operations, production planning and scheduling, materials management,
inventory control, quality, process engineering, robotics, systems automation, integrated
logistics, product specifications, project management, and many, many more.
When you use these words and phrases—in your resume, in your cover letter, or
during an interview—you are communicating a very specific message. For example,
when you include the word “merchandising” in your resume, your reader will
most likely assume that you have experience in the retail industry—in product
selection, vendor/manufacturing relations, in-store product display, inventory
management, mark-downs, product promotions, and more. As you can see, people
will make inferences about your skills based on the use of just one or two specific
words.
Here are a few other examples:
• When you use the words investment finance, people will assume you have
experience with risk management, mergers, acquisitions, initial public offerings,
debt/equity management, asset allocation, portfolio management, and more.
• When you mention sales, readers and listeners will infer that you have experience
in product presentations, pricing, contract negotiations, customer
relationship management, new product introduction, competitive product
positioning, and more.
• By referencing Internet technology in your resume, you convey that you
most likely have experience with Web site design, Web site marketing,
metatags, HTML, search-engine registration, e-learning, and more.
• When you use the words human resources, most people will assume that
you are familiar with recruitment, hiring, placement, compensation, benefits,
training and development, employee relations, human resources information
systems (HRIS), and more.
Keywords are also an integral component of the resume-scanning process, whereby
employers and recruiters electronically search resumes for specific terms to find
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candidates with the skills, qualifications, and credentials for their particular hiring
needs. Over the past several years, keyword scanning has dramatically increased in
its popularity because of its ease of use and efficiency in identifying prime candidates.
Every job seeker today must stay on top of the latest trends in technologybased
hiring and employment to ensure that their resumes and other job-search
materials contain the “right” keywords to capture the interest of prospective
employers.
In organizations where it has been implemented, electronic scanning has replaced
the more traditional method of an actual person reading your resume (at least initially).
Therefore, to some degree, the only thing that matters in this instance is
that you have included the “right” keywords to match the company’s or the
recruiter’s needs. Without them, you will most certainly be passed over.
Of course, in virtually every instance your resume will be read at some point by
human eyes, so it’s not enough just to throw together a list of keywords and leave
it at that. In fact, it’s not even necessary to include a separate “keyword summary”
on your resume. A better strategy is to incorporate keywords naturally into the
text within the appropriate sections of your resume.
For career changers, keywords are particularly relevant and require a good deal
of thought, because you do not necessarily want to include keywords that are
descriptive of your past experiences. Rather, you want to include keywords that
reflect your current career goals so that those words are the ones that will get your
resume noticed and not passed over. There are basically two ways to accomplish
this:
• In sections throughout your resume, integrate keywords from your past
experiences that directly relate to your current career goals. Referring back
to the example we gave of a customer service representative seeking to transition
into a position in personnel training and development, that individual did
have experience in personnel training, new employee orientation, training program
design, and the like. Those are the keywords that should be highlighted
on the resume. Even though these tasks might have been a minor part of the
career changer’s experience, they are relevant to their current goals and, therefore,
should be highlighted on the resume.
• Include an “Objective” section on your resume that states the type of
position that you are seeking and the associated responsibilities. For example,
“Seeking a position in purchasing management where I can utilize my
strong skills in research, analysis, negotiations, and product management.”
This is the recommended strategy if you do not have the appropriate experience
(keywords) in your background to include in the career summary and
experience sections on your resume that will support your current career goals.
Keep in mind, too, that keywords are arbitrary; there is no defined set of keywords
for a secretary, production laborer, police officer, teacher, electrical engineer, construction
superintendent, finance officer, sales manager, or chief executive officer.
Employers searching to fill these positions develop a list of terms that reflect the
specifics they desire in a qualified candidate. These might be a combination of professional
qualifications, skills, education, length of experience, and other easily
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Chapter 1: Resume-Writing Strategies for Career Changers
defined criteria, along with “soft skills,” such as organization, time management,
team building, leadership, problem-solving, and communication.
NOTE: Because of the complex and arbitrary nature of keyword selection,
we cannot overemphasize how vital it is to be certain that you include in your
resume all of the keywords that summarize your skills as they relate to your current
career-change objectives.
How can you be sure that you are including all the keywords, and the right
keywords? Just by describing your work experience, achievements, educational
credentials, technical qualifications, objective, and the like, you might naturally
include most of the terms that are important in your new career field. To crosscheck
what you’ve written, review online or newspaper job postings for positions
that are of interest to you. Look at the precise terms used in the ads and be
sure you have included them in your resume (as appropriate to your skills and
qualifications).
Another great benefit of today’s technology revolution is our ability to find instant
information, even information as specific as keywords for hundreds of different
industries and professions. Refer to the appendix for a listing of Web sites that list
thousands of keywords, complete with descriptions. These are outstanding
resources.
RESUME STRATEGY #4: USE THE “BIG” AND SAVE THE “LITTLE”
When deciding what to include in your resume, try to focus on the “big” things—
new programs, special projects, cost savings, productivity and efficiency improvements,
new products, technology implementations, and more. Give a good,
broad-based picture of what you were responsible for and how well you did it.
Here’s an example:
Supervised daily sales, customer service, and maintenance-shop operations
for a privately owned automotive repair facility. Managed a crew of
12 and an annual operating budget of $300,000 for supplies and materials.
Consistently achieved/surpassed all revenue, profit, quality, and production
objectives.
Then, save the “little” stuff—the details—for the interview. With this strategy, you
will accomplish two things:
• You’ll keep your resume readable and of a reasonable length (while still selling
your achievements).
• You’ll have new and interesting information to share during the interview,
instead of merely repeating what is already on your resume.
Using the preceding example, when discussing this experience during an interview
you could elaborate on your specific achievements—namely, improving productivity
and efficiency ratings, reducing annual operating and material costs,
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improving employee training, strengthening customer relations, increasing sales
volume, and managing facility upgrades.
RESUME STRATEGY #5: MAKE YOUR RESUME “INTERVIEWABLE”
One of your greatest challenges is to make your resume a useful interview tool.
Once the employer has determined that you meet the primary qualifications for a
position (you’ve passed the keyword scanning test or initial review) and you are
contacted for a telephone or in-person interview, your resume becomes allimportant
in leading and prompting your interviewer during your conversation.
Your job, then, is to make sure the resume leads the reader where you want to go
and presents just the right organization, content, and appearance to stimulate a
productive discussion. To improve the “interviewability” of your resume, consider
these tactics:
• Make good use of Resume Strategy #4 (Use the “Big” and Save the “Little”)
to invite further discussion about your experiences.
• Be sure your greatest “selling points” are featured prominently, not buried
within the resume.
• Conversely, don’t devote lots of space and attention to areas of your background
that are irrelevant or about which you feel less than positive; you’ll
only invite questions about things you really don’t want to discuss. This is particularly
true for career changers who want their resumes to focus on the skills
that will be needed in their new profession and not necessarily on skills they
acquired in past positions.
• Make sure your resume is highly readable—this means plenty of white space,
an adequate font size, and a logical flow from start to finish.
RESUME STRATEGY #6: ELIMINATE CONFUSION WITH STRUCTURE
AND CONTEXT
Keep in mind that your resume will be read very quickly by hiring authorities! You
might agonize over every word and spend hours working on content and design,
but the average reader will skim quickly through your masterpiece and expect to
pick up important facts in just a few seconds. Try to make it as easy as possible for
readers to grasp the essential facts:
• Be consistent. For example, put job titles, company names, and dates in the
same place for each position.
• Make information easy to find by clearly defining different sections of your
resume with large, highly visible headings.
• If relevant to your new career path, define the context in which you worked
(for example, the organization, your department, and the specific challenges
you faced) before you start describing your activities and accomplishments.
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10
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RESUME STRATEGY #7: USE FUNCTION TO DEMONSTRATE
ACHIEVEMENT
When you write a resume that focuses only on your job functions, it can be dry
and uninteresting, and it will say very little about your unique activities and contributions.
Consider the following example:
Responsible for all aspects of consumer lending at the branch level.
Now, consider using that same function to demonstrate achievement and see what
happens to the tone and energy of the sentence. It becomes alive and clearly communicates
that you deliver results:
Processed and approved more than $30 million in secured and unsecured
consumer loans for Wachovia’s largest branch operation in Memphis,
Tennessee. Achieved and maintained a less than 2% write-off for unrecoverable
loans (18% less than the industry average).
Try to translate your functions into achievements and you’ll create a more powerful
resume presentation.
RESUME STRATEGY #8: REMAIN IN THE REALM OF REALITY
We’ve already established that resume writing is sales. And, as any good salesperson
does, one feels somewhat inclined to stretch the truth, just a bit. However, be
forewarned that you must stay within the realm of reality. Do not push your skills
and qualifications outside the bounds of what is truthful. You never want to be in
a position where you have to defend something that you’ve written on your
resume. If that’s the case, you’ll lose the job opportunity before you ever get the
offer.
RESUME STRATEGY #9: BE CONFIDENT
You are unique. There is only one individual with the specific combination of
employment experience, qualifications, achievements, education, and special skills
that you have. In turn, this positions you as a unique commodity within the competitive
job search market. To succeed, you must prepare a resume that is written
to sell you and highlight your qualifications and your successes as they relate to
your current career-change goals. If you can accomplish this, you will have won
the job search game by generating interest, interviews, and offers.
There Are No Resume-Writing Rules
One of the greatest challenges in resume writing is that there are no rules to the
game. There are certain expectations about information that you will include:
principally, your primary skills, employment history, and educational qualifications.
Beyond that, what you include is entirely up to you and what you have done in
your career. You have tremendous flexibility in determining how to include the
information you have selected. In chapter 2, you’ll find a wealth of information on
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Chapter 1: Resume-Writing Strategies for Career Changers
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each possible category you might include in your resume, the type of information
to be placed in each category, preferred formats for presentation, and lots of other
information and samples that will help you formulate your best resume.
Although there are no rules, there are a few standards to live by as you write your
resume. The following sections discuss these standards in detail.
CONTENT STANDARDS
Content is, of course, the text that goes into your resume. Content standards
cover the writing style you should use, items you should be sure to include, items
you should avoid including, and the order and format in which you list your qualifications.
Writing Style
Always write in the first person, dropping the word “I” from the front of each
sentence. This style gives your resume a more aggressive and more professional
tone than the passive third-person voice. Here are some examples:
First Person
Manage 22-person team responsible for design and market commercialization
of a new portfolio of PC-based applications for Marley’s $100 million
consumer-sales division.
Third Person
Mr. Reynolds manages a 22-person team responsible for the design and
market commercialization of a new portfolio of PC-based applications for
Marley’s $100 million consumer-sales division.
By using the first-person voice, you are assuming “ownership” of that statement.
You did such-and-such. When you use the third-person voice, “someone else” did
it. Can you see the difference?
Phrases to Stay Away From
Try not to use phrases such as “responsible for” and “duties included.” These
words create a passive tone and style. Instead, use active verbs to describe what
you did.
Compare these two ways of conveying the same information:
Responsible for all marketing and special events for the store, including
direct mailing, in-store fashion shows, and new-product introductions and
promotions.
OR
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Chapter 1: Resume-Writing Strategies for Career Changers
Orchestrated a series of marketing and special-event programs for Macy’s
Reston, one of the company’s largest and most profitable operating locations.
Managed direct-mail campaigns, in-store fashion shows, and newproduct
introductions and promotions.
Resume Style
The traditional chronological resume lists your work experience in reversechronological
order (starting with your current or most recent position). The
functional style deemphasizes the “where” and “when” of your career and instead
groups similar experience, talents, and qualifications regardless of when they
occurred.
Today, however, most resumes follow neither a strictly chronological nor strictly
functional format; rather, they are an effective mixture of the two styles usually
known as a “combination” or “hybrid” format.
Like the chronological format, the hybrid format includes specifics about where
you worked, when you worked there, and what your job titles were. Like a functional
resume, a hybrid emphasizes your most relevant qualifications—perhaps
within chronological job descriptions, in an expanded summary section, in several
“career highlights” bullet points at the top of your resume, or in project summaries.
Most of the examples in this book are hybrids and show a wide diversity of
organizational formats that you can use as inspiration for designing your own
resume.
We strongly recommend hybrid-format resumes for career changers. They allow
you to begin your resume with an intense focus on skills, competencies, experience,
accomplishments, and more that are directly related to your new career
objective. Then, to substantiate a solid work experience, employment history is
briefly listed with a focus on specific achievements, responsibilities, and projects
that again relate to that individual’s current career goals.
Resume Formats
Resumes, which are principally career summaries and job descriptions, are most
often written in a paragraph format, a bulleted format, or a combination of both.
Following are three job descriptions, all very similar in content, yet presented in
each of the three different writing formats. The advantages and disadvantages of
each format are also addressed.
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Paragraph Format
Business Manager 1989 to 2005
Smith Ag Production Company, Garnerville, Arkansas
Purchased run-down, debt-ridden farming operation and transformed it
into a near showplace, honored as one of the best commercial Angus
operations in southern Arkansas. Developed a far-reaching network
throughout the agricultural industry and with leaders in state government,
banking, and commercial lending.
Held full management authority for cattle and alfalfa production generating
2,500+ tons of hay per year and running up to 500 stock cows.
Hired, trained, and supervised all employees. Managed budgets of
$750,000 annually and more than $2 million in operating lines of credit.
Directed the sale/purchase of all commodities to support business operations.
Gained an in-depth knowledge of the commercial agricultural industry
and its unique financial, economic, and operating challenges.
Advantages
Requires the least amount of space on the page. Brief, succinct, and to the point.
Disadvantages
Achievements get lost in the text of the paragraphs. They are not visually distinctive,
nor do they stand alone to draw attention to them.
Bulleted Format
Business Manager 1989 to 2005
Smith Ag Production Company, Garnerville, Arkansas
• Purchased run-down, debt-ridden farming operation and transformed
it into a near showplace, honored as one of the best commercial
Angus operations in southern Arkansas.
• Developed a far-reaching network throughout the agricultural industry
and with leaders in state government, banking, and commercial
lending.
• Held full management authority for cattle and alfalfa production generating
2,500+ tons of hay per year and running up to 500 stock
cows.
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• Hired, trained, and supervised all employees.
• Managed budgets of $750,000 annually and more than $2 million
in operating lines of credit.
• Directed the sale/purchase of all commodities to support business
operations.
• Gained an in-depth knowledge of the commercial agricultural industry
and its unique financial, economic, and operating challenges.
Advantages
Quick and easy to peruse.
Disadvantages
Responsibilities and achievements are lumped together, with everything given
equal value. In turn, the achievements get lost and are not immediately
recognizable.
Combination Format
Business Manager 1989 to 2005
Smith Ag Production Company, Garnerville, Arkansas
Held full management authority for cattle and alfalfa production generating
2,500+ tons of hay per year and running up to 500 stock cows.
Hired, trained, and supervised all employees. Managed budgets of
$750,000 annually and more than $2 million in operating lines of credit.
Directed the sale/purchase of all commodities to support business operations.
• Purchased run-down, debt-ridden farming operation and transformed
it into a near showplace, honored as one of the best commercial
Angus operations in southern Arkansas.
• Developed a far-reaching network throughout the agricultural industry
and with leaders in state government, banking, and commercial
lending.
• Gained an in-depth knowledge of the commercial agricultural industry
and its unique financial, economic, and operating challenges.
Advantages
Our recommended format. Clearly presents overall responsibilities in the introductory
paragraph and then accentuates each achievement as a separate bullet.
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Disadvantages
If you don’t have clearly identifiable accomplishments, this format is not effective.
It also may shine a glaring light on the positions where your accomplishments
were less notable. For career changers, past accomplishments might not be
relevant to current career objectives, and therefore this format might be less
appropriate.
You’ll find numerous other examples of how to best present your employment
experience in the resume samples that follow in chapters 4 through 12. Chapter 2
discusses formats you can use to highlight your skills and achievements more
prominently than your work history. In many career-change situations, this
approach is critical to get yourself noticed and not passed over.
E-Mail Address and URL
Be sure to include your e-mail address prominently at the top of your resume. As
we all know, e-mail has become one of the most preferred methods of communication
between employers and job seekers. If you don’t yet have an e-mail address,
visit www.yahoo.com, www.hotmail.com, or www.netzero.com, where you can get
a free e-mail address that you can access through the Web on any computer with
an Internet connection.
In addition to your e-mail address, if you have a URL (Web site address) where
you have posted your Web resume, be sure to also display that prominently at the
top of your resume. For more information on Web resumes, refer to chapter 3.
PRESENTATION STANDARDS
Presentation focuses on the way your resume looks. It relates to the fonts you use,
the paper you print it on, any graphics you might include, and how many pages
your resume should be.
Typestyle
Use a typestyle (font) that is clean, conservative, and easy to read. Stay away from
anything that is too fancy, glitzy, curly, and the like. Here are a few recommended
typestyles:
Part I: Resume Writing, Strategy, and Formats
16
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Although it is extremely popular, Times New Roman is our least preferred typestyle
simply because it is overused. More than 90 percent of the resumes we see
are printed in Times New Roman. Your goal is to create a competitive-distinctive
document, and, to achieve that, we recommend an alternative typestyle.
Your choice of typestyle should be dictated by the content, format, and length of
your resume. Some fonts look better than others at smaller or larger sizes; some
have “bolder” boldface type; some require more white space to make them readable.
Once you’ve written your resume, experiment with a few different typestyles
to see which one best enhances your document.
Type Size
Readability is everything! If the type size is too small, your resume will be difficult
to read and difficult to skim for essential information. Interestingly, a too-large
type size, particularly for senior-level professionals, can also give a negative impression
by conveying a juvenile or unprofessional image.
As a general rule, select type from 10 to 12 points in size. However, there’s no
hard-and-fast rule, and a lot depends on the typestyle you choose. Take a look at
the following examples:
Very readable in 9-point Verdana:
Difficult to read in too-small 9-point Gill Sans:
Concise and readable in 12-point Times New Roman:
A bit overwhelming in too-large 12-point Bookman Old Style:
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Chapter 1: Resume-Writing Strategies for Career Changers
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Part I: Resume Writing, Strategy, and Formats
18
Type Enhancements
Bold, italics, underlining, and CAPITALIZATION are ideal to highlight certain
words, phrases, achievements, projects, numbers, and other information to which
you want to draw special attention. However, do not overuse these enhancements.
If your resume becomes too cluttered with special formatting, nothing stands out.
NOTE: Resumes intended for electronic transmission and computer scanning
have specific restrictions on typestyle, type size, and type enhancements. We
discuss these details in chapter 3.
Page Length
For most industries and professions, the “one- to two-page rule” for resume writing
still holds true. Keep it short and succinct, giving just enough information to
pique your readers’ interest. However, there are many instances when a resume
can be longer than two pages. For example:
• You have an extensive list of technical qualifications that are relevant to
the position for which you are applying. You might consider including these
on a separate page as an addendum to your resume.
• You have extensive educational training and numerous credentials/certifications,
all of which are important to include. You might consider including
these on a separate page as an addendum to your resume.
• You have an extensive list of special projects, task forces, and committees
to include that are important to your current career objectives. You might
consider including these on a separate page as an addendum to your resume.
• You have an extensive list of professional honors, awards, and commendations.
This list is tremendously valuable in validating your credibility and distinguishing
you from the competition, and deleting it from your resume would
be a disadvantage. It might be best to let your resume run to three, four, or
even five pages to include this information. Just be sure that what you are
including is relevant to your new career direction.
If you create a resume that’s longer than two pages, make it more reader-friendly
by carefully segmenting the information into separate sections. Your sections
might include a career summary, work experience, education, professional or
industry credentials, honors and awards, technology and equipment skills, publications,
public-speaking engagements, professional affiliations, civic affiliations,
volunteer experience, foreign-language skills, and other relevant information you
want to include. Put each into a separate category so that your resume is easy to
peruse and your reader can quickly see the highlights. You’ll read more about each
of these sections in chapter 2.
Paper Color
Be conservative. White, ivory, and light gray are ideal. Other “flashier” colors are
inappropriate for most individuals unless you are in a highly creative industry and
your paper choice is part of the overall design and presentation of a creative
resume.
TLFeBOOK
Graphics
An attractive, relevant graphic can really enhance your resume. When you look
through the sample resumes in chapters 4 through 12, you’ll see some excellent
examples of the effective use of graphics to enhance the visual presentation of
a resume. Just be sure not to get carried away; be tasteful and relatively
conservative.
White Space
We’ll say it again—readability is everything! If people have to struggle to read
your resume, they simply won’t make the effort. Therefore, be sure to leave plenty
of white space. It really does make a difference.
ACCURACY AND PERFECTION
The very final step, and one of the most critical in resume writing, is the proofreading
stage. It is essential that your resume be well written; visually pleasing; and
free of any errors, typographical mistakes, misspellings, and the like. We recommend
that you carefully proofread your resume a minimum of three times, and
then have two or three other people also proofread it. Consider your resume an
example of the quality of work you will produce on a company’s behalf. Is your
work product going to have errors and inconsistencies? If your resume does, it
communicates to a prospective employer that you are careless, and this is the “kiss
of death” in job search.
Take the time to make sure that your resume is perfect in all the little details that
do, in fact, make a big difference to those who read it.
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Chapter 1: Resume-Writing Strategies for Career Changers
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TLFeBOOK
CHAPTER 2
Writing Your Resume
For many job seekers, resume writing is not at the top of the list of
fun and exciting activities! How can it compare to landing a new
account, cutting costs, introducing new technology, streamlining
operations, or starting a new production plant? In your perception,
we’re sure that it cannot.
However, resume writing can be an enjoyable and rewarding task.
When your resume is complete, you can look at it proudly, reminding
yourself of all that you have achieved. It is a snapshot of your
career and your success. When it’s complete, we guarantee you’ll
look back with tremendous self-satisfaction as you launch and successfully
manage your job search.
As the very first step in finding a new position or advancing your
career, resume writing can be the most daunting of all tasks in your
job search. If writing is not one of your primary skills or a past job
function, it might have been years since you’ve actually sat down
and written anything other than e-mail or notes to yourself. Even
for those of you who write on a regular basis, resume writing is
unique. It has its own style and a number of peculiarities, as with
any specialty document.
Recommended Resume-Writing Strategy and
Formats for Career Changers
Writing career-change resumes is a unique challenge, and many of
the strategies and formats that the more “typical” job seeker uses
are generally not applicable for career changers. Standard formats
most often put an emphasis on past work experience, along with
the responsibilities and achievements of each of those positions. If
you’re a career changer, most likely your goal is to downplay your
specific work experience and job titles on your resume while highlighting
your skills and core competencies as they relate to your
current objectives.
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Part I: Resume Writing, Strategy, and Formats
CAREER-CHANGER STRATEGIES
In chapter 1 we provided an overview of strategies; here we get down to the nuts
and bolts of deciding what to include in your resume (the strategies) and how to
organize and present it (the format). As with every good resume, it’s important to
start out with a clear understanding of your ultimate target so that your resume is
a clear and sharply focused presentation of qualifications for that target.
Know Your Career Goal
Before you even begin to start writing your career-change resume, you must know
the specific type(s) of position(s) you are going after. This will give your resume a
“theme” around which you can build the entire document. Your “theme” (or
objective) should dictate everything that you include in your resume, how you
include it, and where. Writing a career-change resume is all about creating a picture
of how you want to be perceived by a prospective employer—a picture that
closely mirrors the types of people who are hired in that career field.
From researching the type of career you want to pursue, you will have collected a
great deal of information about the duties and responsibilities for positions in that
field. You should then carefully review your past employment experience, educational
background, volunteer work, professional affiliations, civic affiliations, and
more to identify skills you’ve acquired that are transferable to your new career.
These, then, are the items that become the foundation of your resume.
WARNING: If you don’t know what your objective is—you only know that you
want to change careers—we strongly urge that you spend some time investigating
potential career tracks to determine your overall areas of interest. Without
this knowledge, you cannot focus your resume in any one particular direction
and, as a result, it simply becomes a recitation of your past work experience. To
effectively position you for new career opportunities, your resume must have a
theme and a focus. If you’re having difficulty determining your objective, you
might want to consider hiring a career coach who can help you critically evaluate
your skills and qualifications, match them to potential career opportunities,
explore new professions, and guide you in setting your direction.
Identify Your Transferable Skills
Transferable skills are the foundation for every successful career-change resume. If
you’re not sure how to identify your transferable skills, here’s an easy way to do
just that. First, review advertisements for positions that are of interest. You can get
this information from newspapers, professional journals, and hundreds of online
resources. You can also talk to and network with people who are already working
in your new career field and ask them to give you feedback regarding their specific
responsibilities, the challenges they face, the opportunities that are available, how
to get into the field, and so much more.
Once you’ve collected this information, make a detailed list of the specific requirements
for these jobs (for example, budgeting, staff training, staff supervision, project
management, statistical analysis, and customer relationship management). Be as
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23
Chapter 2: Writing Your Resume
comprehensive as possible, even if the list goes on and on for pages. Then, go
through the list and highlight each of the skills in which you have some experience
from your work, education, or outside activities. Finally, take some time to think
of specific examples of how you’ve used those skills. Used in your resume, these
“success stories” will be powerful proof that you already possess the very skills and
competencies you want to use in your new job.
NOTE: There is no need to describe these skills as “transferable” in your
resume, cover letter, or conversations during your job search. Why highlight the
fact that your skills are not directly related to the field you want to pursue?
Quite simply, these are skills you possess, experience you own, and activities
you have accomplished. They are the foundation of your performance in past
experiences and in your new role.
It is important to remember that your entire background counts—everything that
you’ve ever done—from your 10-year sales career to your 6-year volunteer position
coordinating your local Special Olympics. Just think of the great skills you
acquired in event planning, logistics, volunteer training, fund raising, media affairs,
and contract negotiations. Those skills are just as important to include in your
career-change resume as any other skills you acquired in a paid position.
SAMPLE FORMATS AND SITUATIONS FOR CAREER-CHANGE RESUMES
Following are three excellent examples of career-change resumes, all of which
focus on transferable skills, but each of which uses a different format and structure
to highlight those skills. Think about which of these formats and styles is most
appropriate for you, based on your particular situation and career objectives. It is
very unlikely that you will find a format that exactly “matches” your life, experience,
and educational credentials. Use the following examples as the foundation
for your resume, customizing and reformatting as necessary to create your own
winning resume.
Charles: A New Career After Additional Education
Charles was a most interesting job seeker. After a successful career in building
maintenance, he returned to college to earn a graduate degree in Counseling
Psychology in preparation for changing his career track. He had always had a passion
for counseling and knew that to successfully change careers, he would have to
get the requisite academic training.
Charles’s resume begins with a brief, yet hard-hitting listing of his core skills and
competencies as they relate to the field of counseling. The headline format that
was used (“COUNSELING/HUMAN RELATIONS”) clearly identifies “who”
Charles is and “what” he wants. Then, at the top of the list is his master’s degree,
a necessity for anyone pursuing a professional career in counseling. The other
items highlight his core skills, the types of clients he has worked with, and professional
credentials. This format is particularly effective because the reader can simply
glance and “get it all,” rather than having to read through paragraphs of text.
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Part I: Resume Writing, Strategy, and Formats
Immediately following his summary is detailed information about Charles’s educational
qualifications. Note that specific coursework is included as a great strategy
to highlight his specific areas of training while being sure to include all the buzz
words (or keywords) that are relevant to a career in counseling. Although Charles
cannot say that he necessarily has “hands-on” experience in each of these areas, he
can include them as areas of training. Not only will these catch a reader’s attention,
but they will also get Charles’s resume selected if it is run through scanning
technology that is searching for those specific terms.
The next section is detailed information about Charles’s eight-month counseling
internship. The job description is comprehensive and clearly creates the perception
that Charles is an experienced counseling professional, despite the fact that this job
was an internship.
Most important to note about this resume is that all of page 1 focuses on counseling
and relevant skills. You never realize that Charles is a maintenance supervisor
until you turn to page 2.
The writer was also very clever in how she formulated Charles’s job description.
Of course, it is obvious that he’s a maintenance supervisor—we can’t change the
facts. However, much of the job description focuses on skills, responsibilities, projects,
and more that required strong counseling, communication, and interpersonal
skills. All of a sudden the maintenance man begins to disappear and the counselor
begins to emerge.
TLFeBOOK
CHARLES M. SUGARMANN
608 Covington Lane (267) 291-4866
Newtown, PA 18940 csugarmann@dotresume.com
COUNSELING / HUMAN RELATIONS
Master's Degree
Adolescents & Adults
Drug & Alcohol Abuse
EAP & HMO Precertification
Assessments & Treatment Plans
Group, Individual, and Family Counseling
Supervision, Administration, Coordination
EDUCATION
M.A., Counseling Psychology, Immaculata University, Immaculata, PA, 1/2004
Maintained 3.7 GPA while working full-time and taking an average of 6 credits per semester.
Courses: Adolescent Counseling, Appraisal in Counseling, Brief Strategic Therapy, Counseling
Theory & Practice, Crisis Interventions, Ethical & Legal Issues in Counseling, Family Interventions,
Gestalt Approach—Counseling, Group Counseling Theory & Practice, Human Growth &
Development, Lifestyle & Career Development, Psychopathology, Research & Evaluation, Strategies
for “At-Risk” Students, Substance Abuse Counseling
Labs: Counseling Diverse Populations, Counseling Skills, Group Dynamics
B.B.A., Temple University, Philadelphia, PA, 1/1994
EXPERIENCE
REHAB CENTER AT ARDMORE, PA, 5/2003–12/2003
A drug and alcohol outpatient rehabilitation facility for adults, adolescents, and families
Counselor Intern
Counseled adult and adolescent substance abusers in group, individual, and family sessions using
education, psychodrama, psychotherapy, solution-focused counseling, cognitive-behavioral therapy, and
person-centered counseling. Performed psychosocial assessments, developed treatment plans, and
documented case activity. Precertified clients for HMO and EAP coverage. Recruited AA (Alcoholics
Anonymous) and NA (Narcotics Anonymous) members to chair 12-step meetings for adolescents.
􀁸 Helped family members move from a state of powerlessness to active participation in client’s
therapy and life through education and awareness of family dynamics.
􀁸 Achieved numerous individual successes; for example, helped client gain acceptance by peers upon
return to work, enabled counseling to proceed smoothly by helping to resolve medication problem
of dual MH/D&A client, and counseled former drug dealer who is now a scholarship student.
􀁸 Commended by supervisor for relating well with clients and establishing an excellent rapport.
continued
Resume for Charles M. Sugarmann (written and designed by Jan Holliday, MA, NCRW, of Arbridge
Communications).
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Chapter 2: Writing Your Resume
TLFeBOOK
CHARLES M. SUGARMANN
page 2
EXPERIENCE
continued
ST. MARK’S ACADEMY, Norristown, PA, 3/1996–present
A Catholic high school with 950 students and 100 staff members
Maintenance Supervisor, 2/1998–present
Head Groundskeeper, 1/1997–2/1998
Maintenance Man, 3/1996–1/1997
As maintenance supervisor, oversee staff of 10 to maintain school building and grounds. Serve as liaison
to organizations that rent school facilities and to archdiocesan headquarters for special capital projects.
Work with Delaware County Community Service to coordinate tasks for adolescents and adults
performing work at the school in lieu of jail time—teach skills, where necessary, and apply counseling
principles to make program run smoothly and to the benefit of all. Review grant proposals to advise on
jobs that can be delegated to community-service workers.
􀁸 Praised by school president for success of community-service program.
􀁸 Sought out by students and maintenance staff for help with daily problems.
􀁸 Served as junior varsity softball coach for 5 years and as freshman basketball coach for 1 year.
􀁸 Ensured completion of work in all classrooms and restored amicable relationship between teachers
and maintenance department by reinstituting use of service request form.
􀁸 Averted building fire through quick response; placed on list of national fire heroes by Curt Weldon,
a member of the United States House of Representatives.
PRIOR EXPERIENCE in construction/home improvement, real estate sales, and tourism.
COMPUTER SKILLS
Experience with Microsoft Word and specialized spreadsheet applications.
Part I: Resume Writing, Strategy, and Formats
26
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27
Chapter 2: Writing Your Resume
Peter: From Attorney to Educator
Peter was a practicing attorney with more than 20 years of experience. Now he
wanted to make a change and, since teaching had always been his passion, he
decided to pursue that career on a full-time basis. His primary objective was a
position teaching legal studies to junior and senior high school students, but he
would also look at other related teaching opportunities.
Peter’s resume begins with a comprehensive career summary that clearly identifies
his two areas of expertise—teaching and the law. The resume then follows with a
strong summary of his relevant teaching, program-development, classroommanagement,
and public-speaking skills, with concurrent emphasis on his areas of
teaching specialization (for example, accounting, business law, and professional
legal liability). The summary creates the perception of an individual with a wealth
of teaching experience in a variety of professional settings.
The second section is Peter’s education. As you can see, this section clearly
demonstrates that he has the academic credentials to support his teaching specializations.
The next and most substantial section is Peter’s employment history. Rather than
focus on his actual legal practice, however, the resume highlights Peter’s teaching,
mentoring, and public-speaking experience—his transferable skills related to his
current objective. People will review this resume and see someone who was an
attorney but devoted a tremendous amount of his professional time to teaching.
As such, he has positioned himself as a well-qualified candidate for an appropriate
teaching position. When reviewing this resume, the reader does not “see” an
attorney, but rather “sees” a teacher.
The writer used a highly effective strategy of creating a new hierarchy of skills,
where teaching became the primary emphasis in the resume and Peter’s law career
became secondary.
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Part I: Resume Writing, Strategy, and Formats
28
PETER JONES, JR.
98 Ben Franklin Drive Home (850) 222-3333
Unit 5B, The Esplanade Work: (850) 222-4444
Pensacola Beach, FL 32561 peterjones@midway.net Home Fax: (850) 222-7777
EDUCATOR/ATTORNEY AT LAW
Accomplished trainer and facilitator, experienced in the design and implementation of dynamic, stateof-
the-art education and training programs for colleges, public educational organizations, small
businesses, and large corporations. Encourage active student participation and engagement in
learning, instilling in students a sense of self-direction by extending and enhancing the learning
process. Creative and intuitive problem solver, cheerfully meeting challenges. Core Competencies include
􀀻 Training & Development 􀀻 Accounting
􀀻 Classroom Motivation Techniques 􀀻 Business Law
􀀻 Instructional Design & Development 􀀻 Professional Legal Liability
􀀻 Adult Education Training & Facilitation 􀀻 Corporate & Individual Income Tax
􀀻 College & Corporate Educational Course
Design
􀀻 Mediation/Alternative Dispute
Resolution
EDUCATION
J.D., Juris Doctor
FLORIDA STATE UNIVERSITY COLLEGE OF LAW, Tallahassee, FL
B.S., Accounting
FLORIDA STATE UNIVERSITY, Tallahassee, FL
CERTIFICATIONS: Supreme Court of Florida Certified Family Law Mediator
PROFESSIONAL LICENSES: Attorney At Law—Florida
Certified Public Accountant—Florida
PROFESSIONAL EXPERIENCE
PETER JONES, ATTORNEY AT LAW — Pensacola, FL JAN 1990–PRESENT
Attorney At Law
Direct operations with full responsibility for P&L, business development, client relationship
management, case management, staff recruitment, and training.
Key Achievements:
􀂾 Professional presenter/spokesperson at numerous continuing-education seminars in Tampa,
Miami, and Pensacola, Florida. Areas of discussion included taxation, qualified retirement plans,
accountants’ legal liability, family law, mediation/alternative dispute resolution, and estate
planning.
􀂾 Outstanding mentor and coach: Educated, trained, mentored, and motivated employees,
stimulating them to higher levels of performance.
􀂾 Successfully created Peter Jones, Attorney At Law, as a financially viable start-up business,
demonstrating decisive, proactive, and action-driven entrepreneurial leadership.
Resume for Peter Jones, Jr. (written and designed by Jennifer Rushton, CRW, of Keraijen).
TLFeBOOK
PETER JONES, JR. Page 2
Professional Experience, Continued
􀂾 Established and maintained excellent business relationships with clients from diverse
backgrounds through consistent demonstration of professionalism, preparedness, and good
business ethics.
STEWARTS, BROOKS, MATTHEWS & TRENT — Pensacola, FL OCT 1977–DEC 1990
Attorney/ Shareholder
Key Achievements:
􀂾 Facilitated continuing-education seminars, conducting instructor-led training to 25–100 attorney
and CPA participants.
􀂾 Pioneered the development of numerous educational training programs in income tax and
accounting for non-business majors as an adjunct professor at The University of West Florida.
􀂾 Initiated efforts to continually improve operations by developing the first legal assistant
(paralegal) pool for use by the firm members.
􀂾 Key player in the development of a “structured settlement” approach to financial settlements in
personal injury and wrongful death cases, resulting in favorable tax treatments for plaintiffs.
SMITH, WALLACE & COLLINS— Pensacola, FL JUN 1975– OCT 1977
Associate Attorney
Key Achievements:
􀂾 Collaborated with associates in developing the condominium ownership concept in Florida;
contributed to the taxation issues concerning the evolving concept of condominium ownership.
COOPERS & LYBRAND— Pensacola, FL MAR 1973–JUN 1975
Taxation Specialist
Key Achievements:
􀂾 Designed and taught educational lessons to enhance student knowledge in taxation and
accounting as an adjunct professor at The University of South Florida.
􀂾 Instrumental in developing and presenting continuing-education courses on tax law changes to
members and guests of the firm.
PROFESSIONAL AFFILIATIONS
Member, Estate Planning Councils of Tampa
Member, Florida State & Local Bar Associations
Member, Florida Institute of Certified Public Accountants
COMMUNITY ACTIVITIES
Legal Member, Ombudsman Committee
Speaker, High School ‘Life Sciences’ classes
29
Chapter 2: Writing Your Resume
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Part I: Resume Writing, Strategy, and Formats
Mike: A Functional Resume to Support His Transition from Educator to
Top Business Executive
Although, as we discussed in chapter 1, combination or hybrid resume formats are
preferred style, there are instances when a functional resume can be the best presentation
of skills. As you review Mike Burns’ resume, you will see that is certainly
the case. After 13 years as a teacher and elementary school principal, Mike wanted
to transfer his skills and qualifications into a corporate career track where he felt
greater opportunities would exist for career growth and compensation.
Just like Charles’s resume, Mike’s begins with a headline format (“SEASONED
MANAGER AND ADMINISTRATOR…Developing Strategic Plans/Managing
Projects/Leading Operations and People”). This is one of our favorite formats
because it allows the reader to quickly identify “who” the job seeker is.
Mike’s Executive Profile is just that—a profile of an accomplished executive who
has experience in virtually all key management disciplines. As you’ll note, this section
highlights finance, critical thinking, leadership, decision making, process management,
relationship building, and many other skills, all of which are essential
characteristics of a senior-level business manager. This section creates just the right
perception of Mike without mentioning that he’s an elementary principal.
The third section of this resume is exceptionally strong and is the bulk of the
remaining information that Mike shares about his background. Although Mike’s
actual employment experience is very briefly listed at the bottom of page 2, it is
not the focus on this document. Rather, the third section highlights his particular
areas of expertise and related projects, accomplishments, and responsibilities.
Again, it’s not until you get halfway through page 2 that you are aware that Mike
is an elementary principal.
Note that in the short section that lists Mike’s employment, no job descriptions
are used. The only information included in that section, beyond employers and
job titles, is his list of professional honors and awards. This clearly communicates
that Mike is a producer who delivers results and wins recognition from his
employer.
Mike’s education is included at the end of this resume because it is related to education
and, therefore, the writer did not want to draw attention to it. And, finally,
the resume ends with a great quote that highlights his management competencies
and not his teaching competency.
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Chapter 2: Writing Your Resume
MIKE BURNS
77002 Borgert Avenue Home: (763) 555-3789
Anoka, MN 55304 Office: (763) 555-0562
mikeburns@anok.net
SEASONED MANAGER AND ADMINISTRATOR
Developing Strategic Plans / Managing Projects / Leading Operations and People
EXECUTIVE PROFILE
􀂾 More than seven years of senior-level experience in the administration of fiscally challenged organizations. Organized, takecharge
professional with exceptional follow-through abilities and excellent management skills; able to plan and oversee
projects/programs from concept to successful conclusion.
􀂾 A hands-on manager and critical thinker who can learn quickly, develop expertise, and produce immediate contributions in
systems, analysis, business operations, and motivational team management. Possess a valuable blending of leadership, creative,
and analytical abilities that combine efficiency with imagination to produce bottom-line results.
Core Strengths & Capabilities
Shared Decision Making 􀂃 Budget Development & Administration 􀂃 Staff / Team Training & Development
Operations Management 􀂃 Goal Setting & Strategic Planning 􀂃 Human Resources Leadership
Customer Care 􀂃 Cross-Functional Relationship Building 􀂃 Process Management 􀂃 Ideas & Opportunities
Consensus Building 􀂃 Productivity & Efficiency Improvement 􀂃 Service Design & Delivery Systems
Analysis & Assessment 􀂃 Organizational Communications 􀂃 Grant Writing 􀂃 Public Speaking 􀂃 “Can-Do” Mindset
RELEVANT CAREER SUCCESSES
STAFF TRAINING & DEVELOPMENT / HUMAN RESOURCES MANAGEMENT
􀂾 Directed human resource activities for two facilities with yearly budgets of $2 million and $4 million, respectively.
􀂃 Established a successful Staff Mentoring Program in Plymouth. Collaborated with tenured staff to develop a threeyear
plan toward easing new staff’s transitions into the field. Paired tenured and new staff one-to-one.
􀂃 Led staff training opportunities with an average yearly budget of $40,000, providing much of the training myself.
􀂃 Hired professional, support, and all other staff. Directly supervised more than 70 employees.
􀂃 Proactively hired and teamed 20 new staff members within budget, accommodating Anoka’s 300-student increase.
BUDGET & FISCAL MANAGEMENT / CAPITAL DEVELOPMENT
􀂾 Individually managed an average annual building budget of $4 million. Served on an administrative team managing a yearly
$25 million budget (faced with an average $1 million in cuts each year).
􀂃 Weathered student population increase from 550 to 850 in three years by streamlining operations, cutting costs,
and creatively raising funds, including co-authoring a successful $30,000 grant to hire a Behavior Planning Specialist.
􀂃 Played a key leadership and support role under the acting superintendent to lead a successful 2000 Building Bond
Referendum Campaign. Results included a balanced budget and $6 million in new building construction. Also served
on a team that successfully passed a $4 million referendum in 2001.
Resume for Mike Burns (written and designed by Barbara Poole, CPRW, CRW, of Hire Imaging).
TLFeBOOK
Part I: Resume Writing, Strategy, and Formats
32
MIKE BURNS / RELEVANT CAREER SUCCESSES CONTINUED
RELATIONSHIP BUILDING & COMMUNICATIONS
􀂾 Excelled at establishing and nurturing collaborative relationships with staff, parents, administrators, students, and other
community members to clarify goals and communicate progress.
􀂃 Rallied community and parental support in school districts by sharing with them a vision based on the belief that all
children are gifted and talented in their own way.
􀂃 Frequently served as public speaker to small and large groups: Graduation Emcee, Banquet Emcee, and University of
Minnesota Educational Administration Class Presenter.
􀂃 Led monthly “Fun Night” recognition for volunteers, increasing attendance by 300+ per event.
􀂃 Acted as liaison with staff, families, and the school board. Commended for leading unified decision-making efforts.
􀂃 Directed the production of a school newsletter to foster school/community communications and connections.
OPERATIONS MANAGEMENT
􀂾 Directed food service, custodial and maintenance, computer and media services, front office, and bussing operations as
well as teaching/non-teaching staff activities for two community schools.
􀂃 Scheduled and coordinated facility utilization.
􀂃 Supervised maintenance and custodial staff; redefined performance standards to streamline operations.
􀂃 Handled all repair and maintenance requests, and supervised staff in their implementation.
􀂃 Headed the integration and upkeep of technology applications including voice mail, computer, and Internet.
EVENT MANAGEMENT
􀂾 Initiated and/or coordinated numerous programs and events.
􀂃 Initiated Spanish, science, and language arts curriculum; a knowledge bowl; and a goal-setting conference.
􀂃 Spearheaded and coordinated career events, holiday events, school-wide enrichment themes, and other activities.
LEADERSHIP & TEAM ROLES
Graduation Standards 􀂃 Leadership Team 􀂃 District Strategic Planning 􀂃 Building President
Advisory Board 􀂃 Co-Op Mentor Board 􀂃 Title I Coordinator 􀂃 Student Council Advisor
Parent Involvement Council 􀂃 Curriculum Committees 􀂃 Staff Development Coordinator 􀂃 Construction Leadership
CAREER PATH
ANOKA PUBLIC SCHOOLS—Anoka, MN 1999– present
Elementary Principal
􀂾 Honored in 2001 as “Outstanding Service Award” recipient, a distinguished award given to only 5 out of 450
statewide employees annually.
􀁸 First administrator to ever receive the award.
􀁸 Second first-year employee to be honored with this award.
PLYMOUTH PUBLIC SCHOOLS—Plymouth, MN 1991–1999
Elementary Principal (1996–1999)
Superintendent Intern (Superintendent) (1998)
Fifth-Grade Teacher (1992–1996)
􀂾 At the age of 29, based on my performance, was hired in 1996 as the youngest principal in the state of Minnesota.
EDUCATION
UNIVERSITY OF MINNESOTA—Minneapolis, MN
Specialist’s Degree, Educational Leadership and Administration 2000
Master’s Degree, Educational Leadership and Administration 1996
Bachelor’s Degree, Elementary Education 1992
“I was immensely impressed with Mike’s performance from my very first contact with him … he has strong communication
skills, an excellent background, and intelligence that provides him with a quick perception of most situations … he was quickly
recognized for his sincerity, genuine interest in others, and leadership qualities … he has enriched the entire community.”
Sam Johnson, Superintendent, Plymouth Public Schools
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Chapter 2: Writing Your Resume
WHY FORMAT IS SO IMPORTANT
To see how important the right format is to the success of your resume and job
search, carefully review the following two resumes. They are prime examples of
how critical it is for career changers to bring their transferable skills to the forefront
of the resume and let other, non-related experience become secondary (even
if that experience is where they’ve spent the majority of their careers).
Both resumes are for the same job seeker but use a different format and strategy.
When you read the first resume, which follows the traditional chronological format,
you’re instantly drawn to the fact that Mary is a classroom teacher. Her
teaching career has been solid but is certainly not supportive of her current objective
to transition into an outside sales position.
Now look at Mary’s second resume. What you see is a talented sales professional
with experience in sales, relationship building, customer service, communications,
organization, planning, and follow-through. Two-thirds of this resume is devoted
to her sales skills, accomplishments, and experience, while the remainder briefly
summarizes her teaching background. This format instantly changes the perception
of who Mary is. She’s no longer “just a classroom teacher.” Rather, she’s
an experienced sales professional who will bring value to any sales position.
The writer (Louise Garver, MA, JCTC, CMP, CPRW, MCDP, CEIP, of Career
Directions in Connecticut) did an excellent job of changing the perception
of “who” Mary is to closely align with her current career objectives.
TLFeBOOK
Part I: Resume Writing, Strategy, and Formats
34
MARY A. DANVERS
466 Forester Drive
Baltimore, MD 21099
Tel: (415) 877-9976
E-mail: danvers@earthlink.net
CAREER FOCUS: SALES
PROFILE
Outgoing, energetic professional with a successful record in challenging positions. Currently employed
as a full-time classroom teacher with previous experience in sales, customer relationship management,
customer service, and fund raising. Excellent communication and interpersonal relationship skills.
Proven ability to establish and achieve professional and business objectives. Experienced
presenter/trainer with excellent listening skills and a positive demeanor. Adept in identifying customer
needs and creatively solving problems. Seeking new professional challenges and opportunities.
Computer proficient with MS Word and Excel, Lotus 1-2-3, and Internet research.
Foreign-language fluency in Spanish.
EMPLOYMENT EXPERIENCE
ARLINGTON PUBLIC SCHOOLS, Baltimore, MD 􀁸 1998 to present
Spanish Teacher
􀁸 Design and present curriculum in level 1 and 2 Spanish-language courses at a middle school and high
school; effectively manage classes comprised of 30 students.
􀁸 Develop and implement innovative lesson plans that stimulate students’ interest in the learning
process.
􀁸 Combine lecture and demonstration with audiovisuals and other materials to enhance presentations.
􀁸 Demonstrate effective leadership and encourage team concepts to accomplish organizational goals.
􀁸 Initiated, created, and provide guidance to the Spanish Club.
HARRINGTON STORES, Baltimore, MD 􀁸 1998 to 1992
Sales Associate
WALLACE UNIVERSITY 2000 CAMPAIGN, Baltimore, MD 􀁸 1989 to 1991
Fund-raiser
LANCER ESTATES, Baltimore, MD 􀁸 1990
Sales Assistant
MARRIETTA & ASSOCIATES, Baltimore, MD 􀁸 1987 to 1989
Staff Accountant & Auditor
EDUCATION
B.S., Business Administration
Major in Accounting and Minor in Spanish
WALLACE UNIVERSITY, Baltimore, MD, 1993
Mary’s resume in chronological format.
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Chapter 2: Writing Your Resume
MARY A. DANVERS
466 Forester Drive
Baltimore, MD 21099
Tel: (415) 877-9976
E-mail: danvers@earthlink.net
CAREER FOCUS: SALES
Contributing to a company’s success through application of key skills: Sales, Relationship Building,
Customer Service, Persuasive Communications, Organization, Planning, and Follow-Through.
PROFILE
Outgoing, energetic professional with a successful record in challenging positions involving extensive
communications with management, the general public, and peers. Proven ability to establish and achieve
professional and business objectives. Experienced presenter/trainer with excellent listening skills and a
positive demeanor. Adept in identifying customer needs and creatively solving problems. Computer
proficient with MS Word and Excel, Lotus 1-2-3, and Internet research. Foreign-language fluency in Spanish.
SELECTED ACCOMPLISHMENTS
􀁩
􀁩
􀁩
􀁩
􀁩
Consistently ranked among the top 3 sales producers at Harrington Stores, exceeding weekly
quotas. Effective in promoting products and creating displays that attracted customer attention.
Cultivated long-term customer relationships that resulted in 80% referral/repeat business,
contributing to business growth at Harrington Stores.
Recognized as one of the top 3 fund-raisers in generating $75,000 for Wallace University’s 2000
Campaign. Contacted and persuaded physicians and other professionals to contribute.
Generated prospective buyers’ interest by effectively describing property features; provided
referrals to real estate agents at Lancer Estates.
Contributed to successful fund-raising activities for the Special Olympics and Variety Club that
benefited handicapped children.
SALES EXPERIENCE
Sales Associate 􀁸 HARRINGTON STORES, Baltimore, MD 􀁸 1988 to 1992
Fund-raiser 􀁸 WALLACE UNIVERSITY 2000 CAMPAIGN, Baltimore, MD 􀁸 1989 to 1991
Sales Assistant 􀁸 LANCER ESTATES, Baltimore, MD 􀁸 1990
CURRENT EMPLOYMENT
ARLINGTON PUBLIC SCHOOLS, Baltimore, MD 􀁸 1998 to present
Spanish Teacher
Design and present curriculum in level 1 and 2 Spanish-language courses at a middle school and high
school; effectively manage 30-student classes. Develop and implement innovative lesson plans that
stimulate students’ interest in the learning process. Combine lecture and demonstration with
audiovisuals and other materials to enhance presentations. Demonstrate effective leadership and
encourage team concepts to accomplish organizational goals. Initiated, created, and provide guidance to
the Spanish Club.
Prior Experience: Staff Accountant and Auditor, MARRIETTA & ASSOCIATES, Baltimore, MD
EDUCATION
B.S., Business Administration
Major in Accounting and Minor in Spanish
WALLACE UNIVERSITY, Baltimore, MD, 1993
Mary’s new resume, which emphasizes her sales and customer relationship management skills while
effectively downplaying her teaching background.
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Part I: Resume Writing, Strategy, and Formats
Step-by-Step: Writing the Perfect Resume
This section is a detailed discussion of the various sections that you might include
in your resume (for example, Career Summary, Professional Experience,
Education, Technical Qualifications, Professional Memberships, Public Speaking,
Publications, Honors and Awards, and Volunteer Experience), what each section
should include, and where to include it.
CONTACT INFORMATION
Before we get into the major sections of the resume, let’s briefly address the very
top section: your name and contact information.
Name
You’d think writing your name would be the easiest part of writing your resume!
But there are several factors you might want to consider:
• Although most people choose to use their full, formal name at the top of a
resume, it has become increasingly more acceptable to use the name by which
you prefer to be called.
• Bear in mind that it’s to your advantage when readers feel comfortable calling
you for an interview. Their comfort level may decrease if your name is genderneutral,
difficult to pronounce, or very unusual; they don’t know how to ask
for you. You can make it easier for them by following these examples:
Lynn T. Cowles (Mr.)
(Ms.) Michael Murray
Tzirina (Irene) Kahn
Ndege “Nick” Vernon
Address
You should always include your home address on your resume. If you use a postoffice
box for mail, include both your mailing address and your physical residence
address if possible.
An exception to this guideline is when you are posting your resume on the
Internet. For security purposes, it is a good idea to include just your phone and
e-mail contact as well as possibly your city and state with no street address.
Telephone Number(s)
Your home telephone number must be included so that people can pick up the
phone and call you immediately. In addition, you can also include a mobile phone
number (refer to it as “mobile” rather than “cellular,” to keep up with current terminology)
or a pager number (however, this is less desirable because you must call
back to speak to the person who called you). You can include a private home fax
number, if it can be accessed automatically.
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Chapter 2: Writing Your Resume
E-mail Address
Without question, if you have an e-mail address, include it on your resume. E-mail
is now often the preferred method of communication in job search, particularly in
the early stages of each contact. If you do not have an e-mail account, you can
obtain a free, accessible-anywhere address from a provider such as
www.yahoo.com, www.hotmail.com, or www.netzero.com.
As you look through the samples in this book, you’ll see how resume writers have
arranged the many bits of contact information at the top of a resume. You can use
these as models for presenting your own information. The point is to make it as
easy as possible for employers to contact you!
Page Two
We strongly recommend that you include your name, phone number, and e-mail
address at the top of the second page of your resume and any additional pages. If,
by chance, the pages get separated, you want to be sure that people can still contact
you, even if they have only page 2 of your resume.
Now, let’s get into the nitty-gritty of the core content sections of your resume.
CAREER SUMMARY
The Career Summary is the section at the top of your resume that summarizes and
highlights your knowledge and expertise. You might be thinking, “But shouldn’t
my resume start with an Objective?” Although many job seekers still use Objective
statements, we believe that a Career Summary is a much more powerful introduction.
The problem with Objectives is that they are either too specific (limiting you
to an “Electrical Engineering position”) or too vague (doesn’t everyone want “a
challenging opportunity with a progressive organization offering the opportunity
for growth and advancement”?). In addition, objective statements can be read as
self-serving because they describe what you want rather than suggesting what you
have to offer an employer.
In contrast, an effective Career Summary allows you to position yourself as you
want to be perceived, and this is particularly important for people changing
careers. A Career Summary allows you to immediately “paint a picture” of yourself
that directly supports your current career objective.
It is critical that this section focus on the specific skills, qualifications, and achievements
of your career that are related to your objectives. Your summary is not a
historical overview of your career. Rather, it is a concise, well-written, and sharp
presentation of information designed to sell you into your next position.
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Part I: Resume Writing, Strategy, and Formats
This section can have various titles, such as the following:
Career Summary Management Profile
Career Achievements Professional Qualifications
Career Highlights Professional Summary
Career Synopsis Profile
Executive Profile Summary
Expertise Summary of Achievement
Highlights of Experience Summary of Qualifications
Or, as you will see in the Headline Format example shown later, your summary
does not have to have any title at all.
The Career Summary section can be the single most important section on any
career-changer’s resume because of its content—the skills, qualifications, achievements,
technical competencies, and other facts that you offer that are in line with
your current career objectives. Your goal is to capture your reader’s attention and
immediately communicate the value you bring to their organization. If you are
able to bring your relevant skills to the forefront, you will have favorably positioned
yourself before a prospective employer; the fact that your prior work experience
is in a different profession or industry becomes much less significant.
A Career Summary is a great thing because it allows you to include skills and competencies
that you’ve acquired through volunteer work, training, internships, sabbaticals,
association memberships, and other activities. The skills you include in
your Summary do not have to be as a direct result of paid work experience. This is
wonderful news for career changers! Remember, a summary is just that—a summary
of the things that you do best—and it doesn’t matter where you learned to
do them.
The Career Summary probably will be the focal point of your resume. Be sure to
package and sell all of your qualifications as they relate to your current career
goals. Don’t be concerned if your Career Summary is longer than normal. This
section is the foundation for your entire resume, so be thorough so you’re sure to
sell yourself into your next job.
Here are five sample Career Summaries. Consider using one of these as the template
for developing your Career Summary, or use them as the foundation to create
your own presentation. You will also find some type of Career Summary in just
about every resume included in chapters 4 through 12. Closely review them as
well to find a format and style that’s in line with your specific needs.
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Chapter 2: Writing Your Resume
Bullet Format
Career Change: Government employee with diverse work experience seeking new
career as manager of administrative affairs in “corporate” America.
HIGHLIGHTS
􀂄 15 years of increasingly responsible experience at various administrative levels.
􀂄 Numerous college-level business courses and in-house training programs.
􀂄 Outstanding follow-up skills; goal-driven; always seek to bring projects to completion on
time and within budget.
􀂄 Self-starter who sees what has to be done and then does it.
􀂄 Recipient of many Outstanding Service Awards.
RELEVANT SKILLS AND EXPERIENCE
Office Technology
􀂄 Mastery of MS Office Suite (Word, Excel, Access) and Windows 2002 environment.
􀂄 Expertise in other software packages (SAS, WordPerfect, CODAP, SPSS, PROFS,
CorelDRAW, Lotus 1-2-3).
􀂄 Keyboarding skills of 50 wpm.
Administration
􀂄 Developed and managed operating budgets.
􀂄 Scheduled and taught training classes.
􀂄 Served on personnel screening and selection panels.
􀂄 Organized nationwide management conferences.
Leadership
􀂄 Supervised 7 to 9 employees as Team Leader for the Special Projects Task Force.
􀂄 Coordinated development, implementation, and operation of an advanced information
systems application supporting employees worldwide.
􀂄 Honored with an Outstanding Leadership Award—Administrative Division.
Writing
􀂄 Wrote policy statements, procedures manuals, and programs of instruction.
􀂄 Wrote user manuals for 6 new system implementations.
􀂄 Wrote comprehensive personnel, asset, and resource analysis reports.
This career changer had a wealth of experience working for the federal government
in a variety of administrative, training, and project support positions.
Knowing that she wanted to transition out of the government, her core skills and
qualifications were presented in a “skills-based” format with no mention of her
government background. In turn, her skills are precisely the skills one would need
for a position in corporate administration.
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Part I: Resume Writing, Strategy, and Formats
Although this individual’s primary job responsibilities have been in sales and service,
he also had years of experience in training his own staff. As such, and based
on his current career goal, the summary was used to highlight his relevant training
and development experience.
Core Competencies Summary Format
Career Change: Entrepreneur/owner of a small retail business now seeking a
career in corporate finance and accounting.
After 20 years as a self-employed business owner, this individual had acquired a
wealth of experience in finance and accounting. Rather than focus his resume on
the diversity of his management and entrepreneurial experience, all of the skills
Headline Format
Career Change: Telecommunications engineering manager seeking new career in
international telecommunications sales.
INTERNATIONAL BUSINESS PROFESSIONAL
Telecommunications Products, Solutions & Technologies
MBA, Executive Management, Harvard University
Cornell University Executive Sales Leadership
PROFESSIONAL QUALIFICATIONS SUMMARY
CORPORATE FINANCE & ACCOUNTING
Manufacturing / Retail / Food Service
􀁸 Budget Development & Administration 􀁸 Revenue & Expense Forecasting
􀁸 Profit & Loss Reporting 􀁸 Long-Range Fiscal Planning
􀁸 Cash Flow Planning & Control 􀁸 ROI, ROA & ROE Analysis
􀁸 Capital Expenditures 􀁸 Contract Negotiations
􀁸 Benefits Administration 􀁸 Policy & Procedure Development
Although this individual’s background was principally in managing the design and
development of telecommunications products and technologies, the summary was
written to downplay his technical expertise while highlighting his strong general
management, international, and industry-related experience.
Paragraph Format
Career Change: Corporate sales and service manager seeking new career in corporate
training and development.
CAREER SUMMARY
TRAINING & DEVELOPMENT PROFESSIONAL with proven expertise in the design and
implementation of cost-effective staff training, e-learning, customer service, sales
management, and marketing programs. Recognized for innovation and creativity in
designing real-world training programs that focus on the development of core skills and
competencies. Talented speaker, motivator, and group facilitator. Skilled in seminar and
conference planning/logistics.
TLFeBOOK
and qualifications listed focus on his current career goals and clearly position him
as a well-qualified financial executive.
Project Format
Career Change: Business manager of a small bookkeeping-supply company now
seeking a career as a computer programmer and applications developer.
During this job seeker’s 12-year career, he had risen through the ranks to hold a
relatively senior-level management position directing daily business, sales, and personnel
operations. During the past five years, he had also spearheaded all technology
development and implementation projects for the company (as well as several
projects at a technical school he was attending). These projects became the cornerstone
of his new career-change resume to create the perception that he is a skilled
programmer and technologist.
PROFESSIONAL EXPERIENCE
As a career changer, how much information you include in your Professional
Experience section will depend entirely on how relevant that experience is to your
current career objectives. If relevant (or if just parts of it are relevant), you’ll want
to be sure to highlight that information—in detail—on your resume. If irrelevant,
you’ll want to be very brief with your job descriptions, if you include them at all.
As discussed previously, the best strategy for a career changer might be a functional
or hybrid format focusing on skills and qualifications while downplaying work
experience. Read further and you’ll understand why.
Writing your Professional Experience section might take you the longest of any
section of your resume. Suppose, for example, that you had the same position
for 10 years. How can you consolidate all that you have done into one short section?
If, on the opposite end of the spectrum, you’ve had several short-term jobs
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Chapter 2: Writing Your Resume
PROFESSIONAL QUALIFICATIONS
Programmer / Technologist with 5+ years of experience with C/C++, Java (JDK 1.2),
Visual Basic 5, Oracle (SQL, SQL*Plus, PL/SQL), DataEase, Windows 2000, and UNIX.
Major projects have included
􀁦􀁦 Point-of-Sale (POS) System for The Tech Corner, Inc. Created a normalized
relational database (using DataEase on a Windows 2000 network) to provide
complete invoicing, billing, accounts receivable, and accounts payable
management for a $2 million company with 200 active accounts.
􀁦􀁦 Client-Service Sales Module in Java for Sounds Systems LLC. Using TCP/IP
sockets, connected GUI front end to console application, allowing user to query
server for price, availability, and credit status.
􀁦􀁦 Sales Module in Visual Basic for class project. Created GUI front end to
Access database, allowing input of customer information, parts numbers, and
quantities and automatically generating orders, invoices, and sales summaries.
􀁦􀁦 Billing System in Oracle for class project. Generated users, tables, views,
sequences, and triggers using SQL, SQL*Plus, and PL/SQL to create Oracle
database. Imported data and used Developer 2000 to create forms.
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Part I: Resume Writing, Strategy, and Formats
over the past several years, how can you make your experience seem substantial,
noteworthy, and relevant? And, for all of you whose experience is in between,
what do you include, how, where, and why?
These are not easy questions to answer. In fact, the most truthful response to each
question is, “it depends.” It depends on you, your experience, your achievements
and successes, your current career objectives, and how closely your past experience
ties into and supports those objectives.
Here are five samples of Professional Experience sections. Review how each individual’s
unique background is organized and emphasized, and consider your own
background when using one of these as the template or foundation for developing
your Professional Experience section. And be sure to review the resume samples in
chapters 4 through 12 to get even more ideas.
Achievement Format
Career Change: Director of emergency medical services seeking a new career as a
college instructor. Format emphasizes rapid promotion through each position,
overall scope of responsibility, and resulting achievements particularly relevant to
his new career objective.
PROFESSIONAL EXPERIENCE
ALBANY COUNTY FIRE DEPARTMENT, Colonie, NY 1990 to 2004
DIRECTOR OF EMERGENCY MEDICAL SERVICES (1998 to 2004)
SHIFT COMMANDER—CAPTAIN (1994 to 1998)
ENGINE COMPANY OFFICER—LIEUTENANT (1992 to 1994)
EMERGENCY MEDICAL TECHNICIAN—ENGINEER (1990 to 1992)
Supervised Emergency Medical Services comprising 45 EMTs and paramedics at
three fire stations. Participated in the direction of all aspects of personnel relations,
including training, hiring, new-employee orientation, staff development, and
performance evaluations. Served as Incident Commander at medical emergencies
and structure fires. Coordinated all phases of EMS and served as Chairman of EMS
Operations Committee. Wrote and implemented EMS protocols.
Achievements:
􀁸 Served as Emergency Medical Services Training Officer with responsibility for planning,
organizing, and delivering EMS training, testing, and recertification for 63 EMTs.
􀁸 Catalyst in the conceptualization of an innovative paramedic training program for Albany
County Fire Department.
􀁸 Created the model for state licensure for other fire departments based on stringent
training and performance requirements.
􀁸 Established and launched Fire Cadet Program (paid internship) to allow 17- to 21-yearolds
to participate in fire service through a comprehensive training and mentoring
opportunity.
􀁸 Reduced annual material costs by 50% through more efficient vendor sourcing and
purchasing processes.
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Chapter 2: Writing Your Resume
Challenge, Action, and Results (CAR) Format
Career Change: Corporate sales manager seeking a career change to a position as
a general manager, division vice president, or other senior-level operating management
position. Format emphasizes the challenge of each position, the action taken,
and the results delivered.
EXPERIENCE AND ACHIEVEMENTS
Corporate Sales Manager 1998 to Present
DOLINVEST CORPORATION Chicago, Illinois
Challenge: To plan and execute a complete turnaround, revitalization, and return to
profitability of the non-performing Chicago metro region for this $20
million specialty gift products manufacturer.
Action: Revitalized relationships with more than 300 accounts, negotiated credit
line to support corporate cash requirements, recruited talented staff and
management teams, and launched a massive cost-reduction initiative.
Rewrote corporate policies and procedures, introduced advanced
technologies, and eliminated reliance on third-party consultants.
Results: 􀁨 Achieved/surpassed all turnaround objectives and returned the operation to
profitability in first year. Delivered strong and sustainable gains:
􀁸 128% increase in sales revenues over 12 months.
􀁸 8.5% increase in bottom-line profitability.
􀁸 $1.8 million in sales from new products.
􀁸 100% on-time customer delivery.
􀁨 Won the company’s 2001 Leadership Achievement Award.
􀁨 Quoted in the National Management Association’s annual publication as
one of 1999’s “Turnaround Specialists.”
􀁨 Developed and taught the corporation’s flagship Leadership
Development program.
􀁨 Eliminated more than $2.8 million in excess spending and reduced
annual contractor fees by more than 30%.
􀁨 Invested $800,000 in new technology to automate and streamline all core
business functions. Delivered an additional 4% to bottom-line profit
contribution.
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Part I: Resume Writing, Strategy, and Formats
EMPLOYMENT EXPERIENCE
Center Director ARNOLD’S LEARNING CENTER, Minneapolis, MN 1998–Present
Member of three-person management team directing the operations of a large-scale day-care
facility with more than 200 children and more than 40 full-time and part-time staff. Scope of
responsibility is extensive and includes the following:
SALES/MARKETING
􀀻 Attracted potential customers through print advertising, tours, referrals, open houses, and
outreach to area schools. Utilized guest registration forms to grow prospect list, and
conducted follow-up mail and callback campaigns.
􀀻 Personally credited with delivering 25%+ annual growth, year-over-year, for seven
consecutive years.
􀀻 Wrote, designed, and directed production of the first-ever brochure and accompanying
marketing literature.
􀀻 Positioned center as the fastest-growing and most-profitable operation of its kind in a
200-mile radius.
CUSTOMER RELATIONSHIP MANAGEMENT & CUSTOMER SERVICE
􀀻 Introduced the center’s first formal customer service program to ensure that parents had
easy access to information and to decision makers.
􀀻 Created a customer satisfaction survey and administered it annually. Utilized collected
data to expand and strengthen existing service operations.
􀀻 Trained newly hired staff in effective communication and service strategies.
FUND RAISING & SPECIAL EVENTS MANAGEMENT
􀀻 Planned, staffed, and coordinated an average of 10 special events each year (for example,
open houses, talent shows, orientations, competitive sporting events).
􀀻 Managed all event promotions, publicity, media relations, and marketing. Demonstrated
excellent oral and written communication skills.
􀀻 Acted as emcee at numerous events, speaking to groups of more than 200 at a time.
Functional Format
Career Change: Director of day-care center seeking a new career in outside sales
in the toy, pharmaceutical, consumer products, or cosmetics industries. Format
emphasizes the functional areas of responsibility within her job and her associated
achievements.
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Chapter 2: Writing Your Resume
Project Highlights Format
Career Change: An experienced media sales representative seeking a new career as
a graphic designer and illustrator. This format highlights her special projects and
activities as they relate to graphic design although this was a very small component
of her overall position.
Sales Representative, December 2000 to September 2004
THE DALLAS CENTURION NEWS, Dallas, Texas
High-profile position working with companies throughout the Dallas metro region to
provide expert leadership in the creative design, development, and execution of
media advertising campaigns. Expanded scope of client relationships to include a
portfolio of graphic design and illustration services.
􀁩 Dallas County Arts Commission. Commissioned by DCAC to design artwork for
mural and footpath for the Buck Henry Theater.
􀁩 Oodles & Oodles. Designed and painted mural for one of Dallas’s hottest night
spots.
􀁩 Transventure Insurance. Created graphics for a 200-page investor report.
􀁩 Dallas Regional Broadcasting Company. Guided design of 3-D animation,
characters, and designs for new television series.
􀁩 Toy Crazy. Designed corporate logo, letterhead, brochure, and sales
documentation.
􀁩 National Speakers Association. Illustrated 252-page book written and
published by NSA.
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Part I: Resume Writing, Strategy, and Formats
Experience Summary Format
Career Change: Site remediation superintendent seeking new career working in
environmental regulatory affairs. Format briefly emphasizes relevant highlights of
each position because the bulk of this individual’s experience in remediation will
have been summarized—at length—in the Career Summary.
EDUCATION, CREDENTIALS, AND CERTIFICATIONS
Your Education section should include college, certifications, credentials, licenses,
registrations, and continuing education. For career changers whose greatest selling
point for their new career is education, this section is extremely important and
will, most likely, be placed on your resume immediately following your Career
Summary. Be sure to display your educational qualifications prominently if they are
a key selling point in your transition into a new career track.
Here are five sample Education sections that illustrate a variety of ways to organize
and format this information.
EXPERIENCE SUMMARY
Site Superintendent, ABX REMEDIATION SERVICES, Cincinnati, OH—1999 to 2004
􀁸 Investigated, analyzed, and identified objectives for remedial
actions/cleanups throughout the Midwest.
􀁸 Negotiated with state and federal regulators to establish plans for the
remediation of specific sites nationwide.
􀁸 Independently handled the filing of all regulatory documents, reports, and
other submissions mandated by local, state, and federal officials.
􀁸 Coordinated remediation of 50,000 tons of lead-contaminated soil from 150
residential sites two weeks ahead of schedule and $56,000 under budget.
Senior Electrician, ABX ELECTRICAL SERVICES, Cincinnati, OH—1994 to 1999
􀁸 Installed electrical, plumbing, and gas systems in decontamination, office,
lab trailers, and project sites. Often worked at hazardous/EPA-controlled
sites.
􀁸 Researched relevant regulations and trained other employees to meet
regulatory standards.
􀁸 Filed regulatory documentation and met with regulators to resolve any
potential field issues.
Electrician, MYERS ELECTRIC, Covington, KY—1992 to 1994
􀁸 Installed, maintained, and repaired residential electrical systems and
service.
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Academic Credentials Format
Executive Education Format
Certifications Format
EDUCATION
M.S., Counseling Psychology, University of Akron, 1996
B.S., Psychology, University of Miami, 1994
Highlights of Continuing Professional Education:
􀁸 Organizational Management & Leadership, Ohio Leadership Association, 2001
􀁸 Industrial Relations, Purdue University, 2000
􀁸 Conflict Resolution & Violence Management in the Workplace, Institute for
Workplace Safety, 1998
Licensed Clinical Psychologist, State of Ohio, 1996 to Present
Licensed Recreational Therapist, National Recreation Association, 1998 to Present
EDUCATION
Executive Leadership Program.......................................................................... STANFORD UNIVERSITY
Executive Development Program ............................................................NORTHWESTERN UNIVERSITY
Master of Business Administration (MBA) degree.........HARVARD UNIVERSITY GRADUATE SCHOOL
Bachelor of Science degree ..................................................................UNIVERSITY OF PENNSYLVANIA
TECHNICAL CERTIFICATIONS & DEGREES
Registered Nurse, University of Maryland, 1988
Certified Nursing Assistant, University of Maryland, 1986
Certified Nursing Aide, State of Maryland, 1982
Bachelor of Science in Nursing (BSN), University of Maryland, 1988
Associate of Arts in General Studies, Byerstown Community
College, Byerstown, Delaware, 1986
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Specialized Training Format
Non-Degree Format
THE “EXTRAS”
The primary focus of your resume should be on information that is directly related
to your career goals, whether from your paid work experience, volunteer experience,
education and training, affiliations, or elsewhere. However, you also should
include things that will distinguish you from other candidates and clearly demonstrate
your value to a prospective employer. And, not too surprisingly, it is often
the “extras” that get the interviews.
Following is a list of the other categories you might or might not include on your
resume depending on your particular experience and your current career objectives.
If one of these categories is pertinent to you, use the samples for formatting
your own data. Remember, however, that if something is truly impressive, you
might want to draw even more attention to it by including it in your Career
Summary at the beginning of your resume. If this is the case, it’s not necessary to
repeat the information at the end of your resume.
Technology Skills and Qualifications
Many technology professionals will have a separate section on their resumes for
technology skills and qualifications. It is here that you will summarize all the
Technical Licenses & Certifications
􀁸 Rhode Island Journeyman License #67382
􀁸 Vermont Journeyman License #LK3223839
􀁸 Licensed Electrician #8737262
􀁸 Construction Supervisor #99089
􀁸 Impact Training, Motor Control Seminar, 2001
􀁸 CAT-5 Certification, 2000
􀁸 Variable Speed Drive Certification, 1999
􀁸 Soars Grounding of Electrical Systems for Safety Certification, 1998
􀁸 Graduate, Jefferson Forest High School, Lynchburg, VA, 1995
TRAINING & EDUCATION
UNIVERSITY OF FLORIDA, Tampa, Florida
B.S. Candidate—Business Administration (senior class status)
UNIVERSITY OF OREGON, Portland, Oregon
Dual Majors in Business Administration & Computer Science (2 years)
Completed 100+ hours of continuing professional education through the
University of Miami, University of Georgia, and University of Phoenix.
Topics included business administration, finance, strategic planning,
organizational development, team building, and communications.
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Chapter 2: Writing Your Resume
hardware, software, operating systems, applications, networks, and more that you
know and that are relevant to your current career objectives.
You’ll also have to consider placement of this section in your resume. If the positions
for which you are applying require strong technical skills, we would recommend
you insert this section immediately after your Career Summary (or as a part
thereof). If, on the other hand, your technical skills are more of a plus than a specific
requirement, the preferred placement is further down on your resume.
Either way, these skills are vital in virtually any technology-related position. As
such, this is extremely important information to a prospective employer, so be sure
to display it prominently.
Here are two different ways to format and present your technical qualifications:
If your goal is to simply mention the fact that you are proficient with specific PC
software, a quick line at the end of your Career Summary should cover this information.
For example:
PC Proficient with Word, Excel, Access, PageMaker, and WordPerfect.
Equipment Skills and Qualifications
People employed in manufacturing, construction, engineering, and related industries
will have a unique portfolio of equipment skills and knowledge. If this information
is relevant to your current career goals, it is critical that you communicate
it in your resume, highlighting all the equipment with which you are proficient or
familiar. Consider this format for an individual with extensive experience in pharmaceutical
product packaging:
TECHNOLOGY PROFILE
Operating Systems Windows XP/2002/98/NT 4.0 Workstation; Novell NetWare
6.x; MS-DOS 6.22
Protocols/Networks TCP/IP, NetBEUI, IPX/SPX, Gigabit Ethernet
Hardware Hard drives, printers, scanners, fax/modems, CD-ROMs, Zip
drives, Cat5 cables, hubs, NIC cards
Software Microsoft Office Modules, FileMaker Pro, PC Anywhere, MS
Exchange, ARCserve, Project Manager
TECHNOLOGY SKILLS SUMMARY
Windows XP/2000/98 SAP TCP/IP
NT 4.0 Workstation MRP Gigabit Ethernet
Novell NetWare 6.x DRP IPX/SPX
Microsoft Office MS Exchange ARCserve
Project Manager PC Anywhere FileMaker Pro
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Trained in and worked on a diversity of packaging equipment and technology,
including R.A. Jones, Hoppmann, Syntron, Lakso, Scandia,
Westbrook, Wexxar, and Edson:
Leaflet Inserters Cappers Bottle Cleaners & Elevators
Fillers Desiccants Neckbanders
Heat Tunnels Labelers Cartoners
Case Packers & Sealers Hoppers Bundlers
Sorters Carousels Cottoners
Honors and Awards
If you have won honors and awards, you can either include them in a separate
section near the end of your resume, or integrate them into the Education or
Professional Experience section if they are particularly noteworthy or related to
your current career objectives. If you choose to include them in a separate section,
consider this format:
• Winner, 2003 “Sales Performance” award from the Bechtel
Mortgage Company, Inc.
• Winner, 2000 “Customer Service” award for outstanding contributions
to customer service and retention from Kraft Foods, Inc.
• Named “Employee of the Year,” Kraft Foods, Inc., 1999
• Cum Laude Graduate, Southern Illinois University, 1991
Public Speaking
Experts are the ones who are invited to give public presentations at conferences,
seminars, workshops, training programs, symposia, and other events. So if you
have public-speaking experience, others must consider you an expert. Be sure to
include this very complimentary information in your resume. Here’s one way to
present it:
• Keynote Speaker, “Architectural Engineering & Design,” AAI
National Conference, New York City, 2004
• Panel Presenter, “Maximizing Space Design & Utilization,” AAI
National Conference, Dallas, 2002
• Session Leader, “Ergonomic Design,” Ohio Society of Architects,
Cleveland, 2000
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Publications
If you’re published, you must be an expert (or at least most people will think so).
Just as with your public-speaking engagements, be sure to include your publications.
They validate your knowledge, qualifications, and credibility. Publications
can include books, articles, online Web site content, manuals, and other written
documents. Here’s an example:
• Co-Author, Computer-Aided Design of Hybrid Microcircuits, National
Electronic Packaging Conference, 2003.
• Author, Subtle Aspects of Micro-Packaging, Product Assurance
Conference, 2001.
• Author, Micro-Packaging Practices, Policies, and Processes, IBM
Training Manual, 1999.
Teaching and Training Experience
Many professionals, regardless of their industry or profession, also teach or train at
colleges, universities, technical schools, and other organizations, in addition to
training that they may do “on the job.” If this is applicable to you and your current
objectives, you will want to include that experience on your resume. If someone
hires you (paid or unpaid) to speak to an audience, it communicates a strong
message about your skills, qualifications, knowledge, and expertise. Here’s a format
you might use to present that information:
• Adjunct Faculty, Department of Chemical Engineering, Texas A&M
University, 1999 to 2003. Taught Introductory and Advanced
Chemical Engineering.
• Guest Lecturer, Department of Statistics, Reynolds Community
College, 1998 to 2002. Provided semiannual, day-long lecture series
on the applications of statistics and statistical theory in the workplace.
• Trainer, Macmillan School of Engineering, 1995 to 1997. Taught
Chemical Engineering 101 and Chemical Lab Analysis to first-year
students.
Committees and Task Forces
Many professionals serve on committees, task forces, and other special project
teams either as part of, or in addition to, their full-time job responsibilities. Again,
this type of information further strengthens your credibility, qualifications, and
perceived value to a prospective employer when it is related to your current objectives.
Consider a format such as this:
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Part I: Resume Writing, Strategy, and Formats
• Member, 2003–04 Corporate Planning & Reorganization Task Force
• Member, 2002 Study Team on “Redesigning Corporate Training
Systems to Maximize Employee Productivity”
• Chairperson, 2001–02 Committee on “Safety & Regulatory
Compliance in the Workplace”
Professional Affiliations
If you are a member of any educational, professional, or leadership associations, be
sure to include that information on your resume. It communicates a message of
professionalism, a desire to stay current with the industry, and a strong professional
network. If you have held leadership positions within these organizations, be
sure to include them. Here’s an example:
NATIONAL EDUCATION ASSOCIATION (NEA)
Professional Member (1995 to Present)
Fundraising Committee Member (2002 to 2004)
Curriculum Committee Member (2000 to 2002)
NATIONAL TEACHERS ASSOCIATION (NTA)
Professional Member (1998 to Present)
Instructional Materials Design Committee Member (2001 to 2004)
Technology Task Force Member (1999 to 2001)
LAFAYETTE TEACHERS ASSOCIATION (LTA)
President (2002 to 2004)
Vice President (2000 to 2002)
Member (1992 to Present)
Civic Affiliations
Civic affiliations are fine to include if they fit one of the following criteria:
• Are with a notable organization.
• Demonstrate leadership experience.
• May be of interest to a prospective employer.
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Chapter 2: Writing Your Resume
However, things such as treasurer of your local condo association and singer with
your church choir are not generally of value in marketing your qualifications
unless, of course, that experience is directly relevant to your current career objectives.
Here’s an example of what to include and how:
• Volunteer Chairperson, United Way of America—Detroit Chapter,
2000 to Present
• President, Greenwood Environmental District, 1999 to Present
• Treasurer, Habitat for Humanity—Memphis Chapter, 1998 to 2000
Personal Information
We do not recommend that you include such personal information as birth date,
marital status, number of children, and related data. However, there may be
instances when personal information is appropriate. If this information will give
you a competitive advantage or answer unspoken questions about your background,
by all means include it. Here’s an example:
• Born in Belgium. U.S. Permanent Residency Status since 1997.
• Fluent in English, French, German, Flemish, and Dutch.
• Competitive Triathlete. Top-5 finish, 1995 Midwest Triathlon and
1999 Des Moines Triathlon.
Note in the preceding example that the job seeker is multilingual. This is a particularly
critical selling point. Although it’s listed under Personal Information in this
example, it is more appropriately highlighted in your Career Summary.
Consolidating the Extras
Sometimes you have so many extra categories at the end of your resume, each
with only a handful of lines, that spacing becomes a problem. You certainly don’t
want to have to make your resume a page longer to accommodate five lines, nor
do you want the “extras” to overwhelm the primary sections of your resume. Yet
you believe the information is important and should be included. Or perhaps you
have a few small bits of information that you think are important but don’t merit
an entire section. In these situations, consider consolidating the information using
one of the following formats. You’ll save space, avoid overemphasizing individual
items, and present a professional, distinguished appearance. Here are two examples
of how to consolidate and format your “extras”:
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Part I: Resume Writing, Strategy, and Formats
Writing Tips, Techniques, and Important Lessons
At this point, you’ve done a lot of reading, probably taken some notes, highlighted
samples that appeal to you, and are ready to plunge into writing your resume.
To make this task as easy as possible, we’ve compiled some “insider” techniques
that we’ve used in our professional resume-writing practices. These techniques
were learned the hard way through years of experience! We know they work; they
will make the writing process easier, faster, and more enjoyable for you.
GET IT DOWN—THEN POLISH AND PERFECT IT
Don’t be too concerned with making your resume “perfect” the first time around.
It’s far better to move fairly swiftly through the process, getting the basic information
organized and on paper (or on screen), rather than agonizing about the perfect
phrase or ideal formatting. When you’ve completed a draft, we think you’ll be
surprised at how close to “final” it is, and you’ll be able to edit, tighten, and
improve formatting fairly quickly.
WRITE YOUR RESUME FROM THE BOTTOM UP
Here’s the system:
1. Start with the easy things—Education, Technology, Professional Affiliations,
Public Speaking, Publications, and any other extras you want to include. These
items require little thought and can be completed in just a few minutes.
PROFESSIONAL PROFILE
Technology IBM & HP Platforms
Qualifications Microsoft Office Suite, SAP R/3, ProjectPlanner,
MRP, DRP, LAN, WAN, KPM, Lotus, Lotus Notes,
Novell Networks
Affiliations Association of Quality Control
Institute of Electrical & Electronic Engineers
American Electrical Association
Public Speaking Speaker, IEEE Conference, Chicago, 2001
Presenter, AEA National Conference, Miami, 1998
Panelist, IEEE Conference, Detroit, 1996
Languages Fluent in English, Spanish, and German
ADDITIONAL INFORMATION
􀂃 Co-Chair, Education Committee, Detroit Technology Association.
􀂃 PC literate with MRP, DRP, SAP, and Kaizen technologies.
􀂃 Available for relocation worldwide.
􀂃 Eagle Scout … Boy Scout Troop Leader.
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Chapter 2: Writing Your Resume
2. Write short job descriptions for your older positions. Be very brief and
focus on highlights such as rapid promotion, achievements, innovations, professional
honors, or employment with well-respected, well-known companies.
NOTE: Even if you plan to create a functional resume that combines job
achievements in one “front-and-center” location, we recommend that you first
draft these descriptions in a chronological format. It will be easier to remember
what you did if you take each of your jobs in turn. Later you can regroup your
statements to emphasize related skills and abilities, and leave your employment
history as a simple list or brief description to support your career-change
objectives.
Once you’ve completed this, look at how much you’ve written in a short period
of time! Then move on to the next step.
3. Write the job descriptions for your most recent positions. If you’re writing
a chronological or combination resume, this will take a bit longer than the
other sections you have written. Remember to focus on the overall scope of
your responsibility, major projects and initiatives, and significant achievements
as they relate directly to your current objectives. Tell your reader what you did
and how well you did it. You can use any of the formats recommended earlier
in this chapter, or you can create something that is unique to you and your
career.
Now, see how far along you are? Your resume is 90 percent complete with only
one section left to do.
4. Write your career summary. Before you start writing, remember your objective
for this section. The summary should not simply rehash your previous
experience. Rather, it is designed to highlight the skills and qualifications you
have that are most closely related to your current career objective(s). The summary
is intended to capture the reader’s attention and “sell” your expertise and
is the most important section for any career-change resume.
That’s it. You’re done. We guarantee that the process of writing your resume will
be much, much easier if you follow the “bottom-up” strategy. Now, on to the
next tip.
INCLUDE NOTABLE OR PROMINENT “EXTRA” STUFF IN YOUR CAREER
SUMMARY
Remember the “extra-credit sections” that are normally at the bottom of your
resume? If this information is particularly significant or prominent—you won a
notable award, spoke at an international conference, developed a new teaching
methodology, designed a new product that generated tens of millions of dollars in
new revenues, or slashed 60 percent from operating costs—you might want to
include it at the top in your Career Summary. Remember, the summary section is
written to distinguish you from the crowd of other qualified candidates. As such, if
you’ve accomplished anything that clearly demonstrates your knowledge, expertise,
and credibility, consider moving it to your Career Summary for added attention.
Refer to the sample career summaries earlier in the chapter for examples.
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USE RESUME SAMPLES TO GET IDEAS FOR CONTENT, FORMAT, AND
ORGANIZATION
This book is just one of many resources where you can review sample resumes
to help you in formulating your strategy, writing the text, and formatting your
resume. You don’t have to struggle alone. Rather, use all the available resources
at your disposal.
Be forewarned, however, that it’s unlikely you will find a resume that fits your life
and career to a “t.” It’s more likely that you will use “some of this sample” and
“some of that sample” to create a resume that is uniquely “you.”
INCLUDE DATES OR NOT?
Unless you are over age 50, we recommend that you date your work experience
and your education. Without dates, your resume becomes vague and difficult for
the typical hiring manager or recruiter to interpret. It often communicates the
message that you are trying to hide something. By including the dates of your
education and your experience, you create a clean and concise picture that one can
easily follow to track your career progression.
If you want the dates to be prominent, consider putting them at the right margin.
Conversely, if you want to downplay the dates, put them in small type immediately
after the name of your company or the title of your position, or even at the end of
the descriptive paragraph for each position.
An Individual Decision
If you are over age 50, dating your early positions must be an individual decision.
On one hand, you do not want to “date” yourself out of consideration by including
dates from the 1960s and early 1970s. On the other hand, those positions
might be worth including for any of a number of reasons. Further, if you omit
those early dates, you might feel as though you are misrepresenting yourself (or
lying) to a prospective employer.
Here is a strategy to overcome those concerns while still including your early experience:
Create a separate category titled “Previous Professional Experience,” in
which you summarize your earliest employment. You can tailor this statement to
emphasize just what is most important about that experience.
If you want to capitalize on the good reputation of your past employers, include a
statement such as this:
• Previous experience includes supervisory positions with IBM, Dell,
and Xerox.
If you want to focus on the rapid progression of your career, consider this
example:
• Promoted rapidly through a series of increasingly responsible sales
and marketing management positions with Hilton Hotels.
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If you want to focus on your early career achievements, include a statement such
as this:
• Member of 6-person task force credited with the design and rollout of
Davidson’s first-generation videoconferencing technology.
By including any one of the preceding paragraphs, under the heading “Previous
Professional Experience,” you are clearly communicating to your reader that your
employment history dates further back than the dates you have indicated on your
resume. In turn, you are being 100 percent above-board and not misrepresenting
yourself or your career. You’re also focusing on the success, achievement, and
prominence of your earliest assignments.
Include Dates in the Education Section?
If you are over age 50, we generally do not recommend that you date your education
or college degrees. Simply include the degree and the university with no date.
Why exclude yourself from consideration by immediately presenting the fact that
you earned your college degree in 1968, 1972, or 1976—about the time the hiring
manager was probably being born? Remember, the goal of your resume is to
share the highlights of your career and open doors for interviews. It is not to give
your entire life story. As such, it is not mandatory to date your college degree.
However, if you use this strategy, be aware that the reader is likely to assume there
is some gap between when your education ended and your work experience started.
Therefore, if you choose to begin your chronological work history with your
first job out of college, omitting your graduation date could actually backfire,
because the reader might assume that you have experience that predates your first
job. In this case, it’s best either to include your graduation date or omit dates of
earliest experience, using the summary strategy discussed earlier.
ALWAYS SEND A COVER LETTER WHEN YOU FORWARD YOUR RESUME
Sending a cover letter every time you send a resume is expected and is appropriate
job search etiquette. As a career changer, your cover letter is vital to the success of
your job search campaign.
Consider the following: When you write a resume, you are writing a document
that you can use for every position you apply for, assuming that the requirements
for all of those positions will be similar. You invest a great deal of time and effort
in crafting just the “right” resume for you, but once it’s done, it’s done.
Your cover letter, however, is a document that is constantly changing to meet the
needs of each individual situation for which you apply. In essence, it is the tool
that allows you to customize your presentation to each company or recruiter,
addressing their specific hiring requirements. Use your cover letter to highlight the
most important qualifications, experiences, and achievements you bring to that
specific company so that a prospective employer doesn’t have to search through
your resume to find what is most important. It is also the appropriate place to
include any specific information that has been requested, such as salary history or
salary requirements (see the following section for more on including salaries).
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Your cover letter will allow you to briefly address why you’re making a career
change. Some examples might include the following:
After years of success in the health care industry, I have decided to transition
my skills to the pharmaceutical sales industry, where I can continue to
apply my medical and nursing knowledge while achieving new career
milestones.
Although my career with CBS News has been exceptional and presented
me with opportunities I never imagined possible, my real passion has
always been public relations. As such, I have given my notice to CBS and
am now interviewing with PR firms throughout New York to identify professional
opportunities where I can begin to learn the business and establish
my new career track.
When I graduated from college in 1988, I was immediately recruited by
Federal Express, where I have continued to work since that date. Now, 15
years later, I wonder what happened to my dreams of being a commercial
photographer. Somehow, between career and family, they were sidetracked.
Well, no more! I’ve committed myself to making a career change
and am approaching it with energy, enthusiasm, and a real commitment to
success.
My 14-year career with ExPeTe International was an extraordinary experience,
highlighted by rapid promotions and numerous corporate commendations.
However, the company fell on hard times in the late 1990s and
my position was subsequently eliminated in April 2004. Knowing that the
entire cable industry is undergoing remarkable change and reorganization,
I have decided to now concentrate my purchasing career in the more
stable telecommunications industry—thus, my interest in your company.
NEVER INCLUDE SALARY HISTORY OR SALARY REQUIREMENTS ON YOUR
RESUME
Your resume is not the correct forum for a salary discussion. First of all, you
should never provide salary information unless a company has requested that
information and you choose to comply. (Studies show that employers will look at
your resume anyway, so you might choose not to respond to this request, thereby
avoiding pricing yourself out of the job or locking yourself into a lower salary than
the job is worth.)
When contacting recruiters, however, we recommend that you do provide salary
information, but again, only in your cover letter. With recruiters you want to “put
all of your cards on the table” and help them make an appropriate placement by
providing information about your current salary and salary objectives. For example,
“Be advised that my most recent compensation was $55,000 annually and that
I am interested in a position starting at a minimum of $65,000 per year.” Or, if
Part I: Resume Writing, Strategy, and Formats
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you would prefer to be a little less specific, you might write, “My annual compensation
over the past three years has averaged $50,000+.”
ALWAYS REMEMBER THAT YOU ARE SELLING
As we have discussed over and over throughout this book, resume writing is sales.
Understand and appreciate the value you bring to a prospective employer, and
then communicate that value by focusing on your achievements. Companies don’t
want to hire just anyone; they want to hire “the” someone who will make a difference.
Show them that you are that candidate.
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CHAPTER 3
Printed, Scannable, Electronic,
and Web Resumes
After you’ve worked so tirelessly to write a winning resume, your
next challenge is the resume’s design, layout, and presentation. It’s
not enough for it to read well; your resume must also have just the
right look for the right audience. And, just as with everything else
in a job search, no specific answers exist. You must make a few decisions
about what your final resume presentation will look like.
The Four Types of Resumes
In today’s employment market, job seekers use four types of resume
presentations:
• Printed
• Scannable
• Electronic (e-mail attachments and ASCII text files)
• Web
The following sections give details on when you would need each
type, as well as how to prepare these types of resumes.
THE PRINTED RESUME
We know the printed resume as the “traditional resume,” the
one that you mail to a recruiter, take to an interview, and forward
by mail or fax in response to an advertisement. When preparing
a printed resume, you want to create a sharp, professional, and
visually attractive presentation. Remember, that piece of paper
conveys the very first impression of you to a potential employer,
and that first impression goes a long, long way. Never be fooled
into thinking that just because you have the best qualifications in
your industry, the visual presentation of your resume does not
matter. It does, a great deal.
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THE SCANNABLE RESUME
The scannable resume can be referred to as the “plain-Jane” or “plain-vanilla”
resume. All of the things that you would normally do to make your printed
resume look attractive—bold print, italics, multiple columns, sharp-looking typestyle,
and more—are stripped away in a scannable resume. You want to present a
document that can be easily read and interpreted by scanning technology.
Although the technology continues to improve, and many scanning systems in fact
can read a wide variety of type enhancements, it’s sensible to appeal to the “lowest
common denominator” when creating your scannable resume. Follow these formatting
guidelines:
• Choose a commonly used, easily read font such as Arial or Times New Roman.
• Don’t use bold, italic, or underlined type.
• Use a minimum of 11-point type size.
• Position your name, and nothing else, on the top line of the resume.
• Keep text left-justified, with a “ragged” right margin.
• It’s okay to use common abbreviations (for instance, scanning software will
recognize “B.S.” as a Bachelor of Science degree). But, when in doubt, spell
it out.
• Eliminate graphics, borders, and horizontal lines.
• Use plain, round bullets or asterisks.
• Avoid columns and tables, although a simple two-column listing can be read
without difficulty.
• Spell out symbols such as % and &.
• If you divide words with slashes, add a space before and after the slash to be
certain the scanner doesn’t misread the letters.
• Print using a laser printer on smooth white paper.
• If your resume is longer than one page, be sure to print on only one side of
the paper; put your name, telephone number, and e-mail address on the top of
page two; and don’t staple the pages together.
• For best possible results, mail your resume (don’t fax it), and send it flat in a
9 × 12 envelope so that you won’t have to fold it.
Of course, you can avoid scannability issues completely by sending your resume
electronically, so that it will not have to pass through a scanner to enter the company’s
databank. Read the next section for electronic resume guidelines.
THE ELECTRONIC RESUME
Your electronic resume can take two forms: e-mail attachments and ASCII text
files.
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Chapter 3: Printed, Scannable, Electronic, and Web Resumes
E-mail Attachments
When including your resume with an e-mail, simply attach the word-processing
file of your printed resume. Because a vast majority of businesses use Microsoft
Word, it is the most acceptable format and will present the fewest difficulties when
attached.
However, given the tremendous variety in versions of software and operating systems,
not to mention printer drivers, it’s quite possible that your beautifully formatted
resume will look quite different when viewed and printed at the other end.
To minimize these glitches, use generous margins (at least 0.75 inch all around).
Don’t use unusual typefaces, and minimize fancy formatting effects.
Test your resume by e-mailing it to several friends or colleagues, and then having
them view and print it on their systems. If you use WordPerfect, Microsoft Works,
or another word-processing program, consider saving your resume in a more universally
accepted format such as RTF or PDF. Again, try it out on friends before
sending it to a potential employer.
ASCII Text Files
You’ll find many uses for an ASCII text version of your resume:
• To avoid formatting problems, you can paste the text into the body of an
e-mail message rather than send an attachment. Many employers actually prefer
this method. Pasting text into an e-mail message lets you send your resume
without the possibility of also sending a virus.
• You can readily copy and paste the text version into online job application
and resume bank forms, with no worries that formatting glitches will cause
confusion.
• Although it’s unattractive, the text version is 100 percent scannable.
To create a text version of your resume, follow these simple steps:
1. Create a new version of your resume using the Save As feature of your wordprocessing
program. Select “text only” or “ASCII” in the Save As option box.
2. Close the new file.
3. Reopen the file, and you’ll find that your word processor has automatically
reformatted your resume into Courier font, removed all formatting, and leftjustified
the text.
4. To promote maximum readability when sending your resume electronically,
reset the margins to 2 inches left and right, so that you have a narrow column
of text rather than a full-page width. (This margin setting will not be retained
when you close the file, but in the meantime you can adjust the text formatting
for best screen appearance. For instance, if you choose to include a horizontal
line [perhaps something like this: +++++++++++++++++++++++++] to
separate sections of the resume, by working with the narrow margins you
won’t make the mistake of creating a line that extends past the normal screen
width. Plus, you won’t add hard line breaks that create odd-length lines when
seen at normal screen width.)
TLFeBOOK
64
Part I: Resume Writing, Strategy, and Formats
5. Review the resume and fix any “glitches” such as odd characters that may have
been inserted to take the place of “curly” quotes, dashes, accents, or other
nonstandard symbols.
6. If necessary, add extra blank lines to improve readability.
7. Consider adding horizontal dividers to break the resume into sections for
improved skimmability. You can use any standard typewriter symbols such as *,
-, (, ), =, +, ^, or #.
To illustrate what you can expect when creating these versions of your resume, on
the following pages are some examples of the same resume in traditional printed
format, scannable version, and electronic (text) format.
THE WEB RESUME
This newest evolution in resumes combines the visually pleasing quality of the
printed resume with the technological ease of the electronic resume. You host
your Web resume on your own Web site (with your own URL), to which you
refer prospective employers and recruiters. Now, instead of seeing just a “plain-
Jane” version of your e-mailed resume, with just one click a viewer can access,
download, and print your Web resume—an attractive, nicely formatted presentation
of your qualifications.
What’s more, because the Web resume is such an efficient and easy-to-manage
tool, you can choose to include more information than you would in a printed,
scannable, or electronic resume. Consider separate pages for achievements, technology
qualifications, equipment skills, honors and awards, management skills, and
more, if you believe they would improve your market position. Remember, you’re
working to sell yourself into your next job!
For those of you in technologically related professions, you can take it one step
further and create a virtual multimedia presentation that not only tells someone
how talented you are, but also visually and technologically demonstrates it. Web
resumes are an outstanding tool for people seeking jobs in technology-based
industries.
A simplified version of the Web resume is an online version of your Microsoft
Word resume. Instead of attaching a file to an e-mail to an employer, you can
include a link to the online version. This format is not as graphically dynamic as a
full-fledged Web resume, but it can be a very useful tool for your job search. For
instance, you can offer the simplicity of text in your e-mail, plus the instant availability
of a printable, formatted word-processing document for the interested
recruiter or hiring manager. For a demonstration of this format, go to
www.e-resume-central.com and click on “SEE A SAMPLE.”
TLFeBOOK
65
Chapter 3: Printed, Scannable, Electronic, and Web Resumes
The print version of the resume.
TLFeBOOK
The scannable version of the resume.
Part I: Resume Writing, Strategy, and Formats
66
TLFeBOOK
The electronic/text version of the resume.
Chapter 3: Printed, Scannable, Electronic, and Web Resumes
67
TLFeBOOK
68
Part I: Resume Writing, Strategy, and Formats
The Four Resume Types Compared
This chart quickly compares the similarities and differences between the four types
of resumes we’ve discussed in this chapter.
PRINTED SCANNABLE
RESUMES RESUMES
TYPESTYLE/ Sharp, conservative, Clean, concise, and
FONT and distinctive (see our machine-readable: Times
recommendations in New Roman, Arial,
chapter 1). Helvetica.
TYPESTYLE Bold, italics, and CAPITALIZATION is the
ENHANCEMENTS underlining for emphasis. only type enhancement
you can be certain will
transmit.
TYPE SIZE 10-, 11-, or 12-point 11- or 12-point, or larger.
preferred… larger type
sizes (14, 18, 20, 22, and
even larger, depending on
typestyle) will effectively
enhance your name and
section headers.
TEXT FORMAT Use centering and Type all information
indentations to optimize flush left.
the visual presentation.
PREFERRED 1 to 2 pages; 3 if essential. 1 to 2 pages preferred,
LENGTH although length is not
as much of a concern as
with printed resumes.
PREFERRED White, Ivory, Light Gray, White or very light with
PAPER COLOR Light Blue, or other no prints, flecks, or
conservative background. other shading that
might affect scannability.
WHITE SPACE Use appropriately for best Use generously to
readability. maximize scannability.
TLFeBOOK
69
Chapter 3: Printed, Scannable, Electronic, and Web Resumes
ELECTRONIC WEB
RESUMES RESUMES
Courier. Sharp, conservative, and
distinctive… attractive
onscreen and when printed
from an online document.
CAPITALIZATION is Bold, italics, and
the only enhancement underlining, and color for
available to you. emphasis.
12-point. 10-, 11-, or 12-point
preferred… larger type
sizes (14, 18, 20, 22, and
even larger, depending on
typestyle) will effectively
enhance your name and
section headers.
Type all information Use centering and
flush left. indentations to optimize
the visual presentation.
Length is immaterial; Length is immaterial; just
almost definitely, be sure your site is well
converting your resume organized so viewers can
to text will make it quickly find the material
longer. of greatest interest to
them.
N/A. Paper is not used, but do
select your background
carefully to maximize
readability.
Use white space to break Use appropriately for best
up dense text sections. readability both onscreen
and when printed.
TLFeBOOK
70
Part I: Resume Writing, Strategy, and Formats
Are You Ready to Write Your Resume?
To be sure that you’re ready to write your resume, go through the following
checklist. Each item is a critical step that you must take in the process of writing
and designing your own winning resume.

Clearly define “who you are” and how you want to be perceived.

Document your key skills, qualifications, and knowledge.

Document your notable career achievements and successes.

Identify one or more specific job targets or positions.

Identify one or more industries that you are targeting.

Research and compile key words for your profession, industry, and specific
job targets.

Determine which resume format suits you and your career best.

Select an attractive font.

Determine whether you need a print resume, a scannable resume, an
electronic resume, a Web resume, or all four.

Secure a private e-mail address.

Review resume samples for up-to-date ideas on resume styles, formats,
organization, and language.
TLFeBOOK
PART II
Sample Resumes
for Career
Changers
CHAPTER 4: Resumes for Career Changers Seeking Accounting,
Finance, Banking, Administrative, Office Management,
Business Management, and Insurance Positions
CHAPTER 5: Resumes for Career Changers Seeking Technology
Positions
CHAPTER 6: Resumes for Career Changers Seeking Sales,
Marketing, Advertising, Public Relations, Writing, and
Events Management Positions
CHAPTER 7: Resumes for Career Changers Seeking Health Care,
Social Services, and Personal Services Positions
CHAPTER 8: Resumes for Career Changers Seeking Training,
Human Resources, Teaching, and Educational
Administration Positions
CHAPTER 9: Resumes for Career Changers Seeking Sports and
Recreation, Cultural, and Creative and Performing
Arts Positions
CHAPTER 10: Resumes for Career Changers Seeking Legal, Law
Enforcement, Public Safety, and Investigator Positions
CHAPTER 11: Resumes for Career Changers Seeking Positions with
Nonprofit Organizations
CHAPTER 12: Resumes for Senior Executives Seeking Lower-Level
Business Positions
TLFeBOOK
TLFeBOOK
CHAPTER 4
Resumes for Career Changers
Seeking Accounting, Finance,
Banking, Administrative, Office
Management, Business
Management, and Insurance
Positions
• Contract analyst to administrative assistant
• Pharmacy technician to medical office administration or
insurance billing
• Law enforcement officer to administrative management
• Sales to administrative support
• Truck driver to insurance claims
• Researcher and fitness trainer to banking/finance
professional
• Retail sales associate to bank teller
• Small business owner to financial planner
• Nursing to medical insurance professional
• Retail management to accounting
• Physician to accounting/finance professional
• Marketing manager to business analyst
• Auto service manager to corporate transportation
manager
• Military to corporate supervisor or manager
• Elementary school teacher to business project manager
• Computer programmer to business process specialist
• Nightclub general manager to building/facilities manager
• Call-center manager to finance executive
• Research scientist to management consultant
TLFeBOOK
JESSICA MANSFIELD
203 Willow Lane Phone: 949-646-8149
Costa Mesa, CA 92627 E-mail: jmansfield@hotmail.com
ADMINISTRATIVE ASSISTANT
Energetic and competent office professional with more than 10 years of administrative assistant/
secretarial experience, recognized for dependable and detail-oriented work in support of top management.
Excellent computer, communication, and office support skills. Well known by management as someone
who “gets things done.” Proven skills in
Database Management Meeting/Travel Arrangements Customer Relations
PowerPoint Presentations Appointment Scheduling Problem Solving
Computer Programs Contract Analysis Editing
Correspondence Office Machines Billing
Promoted to Administrative Assistant and Executive Secretary to President as a result of excellent and
consistently dependable performance.
PROFESSIONAL EXPERIENCE
Administrative Assistant and Executive Secretary
􀁸 Managed calendar and daily schedule for President, coordinating multiple activities in a fast-paced
environment. Scheduled appointments and recorded them on electronic calendar.
􀁸 Liaised with COO, corporate executives, management, and clients to coordinate meetings and
confirm information for presentations and documents. Edited documents for COO and management.
􀁸 Maximized corporate information storage and retrieval systems by reorganizing and maintaining all
major company files, contracts, patents, and secrecy agreements.
􀁸 Organized executive and client meetings/luncheons (in-house and off-site), planning all amenities.
􀁸 Arranged domestic and international travel itineraries for Chief Operating Officer, President, Vice
Presidents, and Management.
Secretary
􀁸 Maintained and coordinated calendar, set appointments, screened telephone calls, sorted mail, and
made travel arrangements for the President.
􀁸 Assisted in PowerPoint presentations—editing, coordinating, and integrating multiple facets to
facilitate a smooth corporate presentation.
􀁸 Communicated directly with all clients by writing routine correspondence and responding to
telephone requests. Translated correspondence from Dictaphone and shorthand, as requested.
􀁸 Edited reports, company proposals, government proposals, and contracts for clients and management.
􀁸 Monitored corporate website and wrote a monthly report on website activity, outlining and
consolidating information about e-mail content, trends, and geographic activity.
RESUME 1: BY CAROL NASON, CPRW
Career Change: From contract analyst in a technology industry to administrative assistant in the health
care field.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 1, CONTINUED
Jessica Mansfield page 2 949-646-8149
Contract Analyst
􀁸 Managed the entire process of recording and receipting all incoming signed contracts, purchase
orders, credits, and cancellations and entered contract information into database.
􀁸 Reorganized Billing Department by implementing new billing protocol and filing procedures.
Results: Expedited billing process and increased employee effectiveness.
􀁸 Monitored accounts and billing process, generating 300–500 invoices and credit memos per week for
client base of 2,000 transportation, 300 media, and 100 energy customers.
􀁸 Consistently updated and maintained customer and product database, providing corporate personnel
with accurate and compatible information at all times.
􀁸 Interfaced with internal members of Operations and Customer Support staff, as well as clients, and
oversaw all inquiries relating to the administration of contract terms and agreements.
􀁸 Researched billing problems with clients and Sales Department and determined appropriate corrective
actions while continually optimizing customer satisfaction.
EMPLOYMENT HISTORY
Satellite Media Corporation, Costa Mesa, CA 1999–Present
Contract Analyst, Finance Department
Administrative Assistant to Chief Operating Officer
TransNational Engineering Corporation, Fullerton, CA 1988–1999
Executive Secretary to President
Secretary to Technical Director
EDUCATION
Mesa West Community College, Orange, CA 2001
Business Administration Courses
Fullerton Community College, Fullerton, CA Graduated 1987
Secretarial Program
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint; PeopleSoft Billing; data entry
Strategy: Use functional format to highlight relevant experience from prior career in health care
administration.
Chapter 4: Accounting, Finance, Business, and Insurance
75
TLFeBOOK
76
Part II: Sample Resumes for Career Changers
Janice J. James
513-249-0090 2490 Alliance Drive, Cincinnati, OH 45242 jjj@cinci.rr.com
Medical Billing—Medical Office Administration
PROFILE
Team-spirited professional, patient and resourceful. Positive, creative thinker/problem solver—effective in
streamlining operations, improving productivity, and reducing costs.
Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond
positively to demanding situations. Recognized for speed, accuracy, quality of work, and outstanding
customer service.
QUALIFICATIONS
􀁸 Insurance Billing—online and manual billing experience for all insurances including Medicare and
Medicaid—detailed working knowledge of insurance plans, overrides, and billing codes.
􀁸 11 years of pharmacy experience—drug formulary, ingredients, compounding, analyzing
prescriptions, inventory management, and recordkeeping.
􀁸 Outstanding customer service—recipient of numerous “Mystery Shopper” Customer Service Awards.
Added Value:
􀁸 10+ years of experience in hospitality industry—catering, staff management, and event planning.
CAREER SUMMARY
Pharmacy Technician Level A, Walgreens Pharmacy, Blue Ash, OH, 1994–12/2004
Completed training program to become PTLA while working as cashier.
Main source of flow for prescriptions—analyze prescriptions; type prescriptions; and count, compound,
and dispense drugs. Order drugs and supplies. Provide extensive, caring, and informed customer service—
established loyal customer base.
Access insurance company computers—set up prescriptions, calculate supply and quantity, and apply
knowledge of limitation of different insurance plans. Cashier, send and receive faxes, and answer 5-line
telephone. Maintain customer records and profiles on nationally linked proprietary computer system.
Assistant Manager, Five Seasons Country Club, Cincinnati, OH, 1991–1994
Answered to Board of Directors and General Manager of catering and fine-dining establishment.
Supervised up to 30 employees in all aspects of food and beverage area of Club. Assisted chef with menu
planning and food costs control. Instrumental in bringing about modernization of service styles. Initiated
systems to improve efficiency and food service.
Service Manager, Maple Grove Inn, Cincinnati, OH, 1987–1991
Catering and fine-dining restaurant
Oversaw all food and beverage staff, up to 30 people. Assisted in planning and executing functions for
catering and full-service dining room. Purchased and maintained alcohol inventory for lounge. Assisted
chef with menu planning and food costs control.
Food and Beverage/Catering Manager, Holiday Inn, Covington, KY, 1980–1987
(now Sunset Horizon Inn)
Oversaw staff of 60+ people—purchasing, scheduling, event planning, budgeting. Assisted chef with menu
planning. Involved with entire remodel and re-imaging of hotel and lounge—participated in selecting and
training staff, initiating new procedures, and implementing new computer system.
PROFESSIONAL DEVELOPMENT
Ohio State Pharmacy Technician License—current
Pharmacy Training, Walgreens Pharmacy
Coursework in Accounting/General Business, Raymond Walters College/University of Cincinnati
RESUME 2: BY JANICE M. SHEPHERD, CPRW, JCTC, CEIP
Career Change: From pharmacy technician to medical office administration or insurance billing.
Strategy: Bring qualifications to the fore with a bold heading and identify “added value” of prior
career experience.
TLFeBOOK
RESUME 3: BY ART FRANK, MBA
ADAM RHINEHART
1813 Buttonwood Trail, North Miami, FL 33179
305-934-3819 􀁸 ar1149@verizon.net
CAREER PROFILE
􀂾 Organizer with planning “know-how” and 16 years of supervisory and administrative experience.
􀂾 Team player with excellent problem-solving and analytical skills.
􀂾 Effective communicator (written and verbal).
􀂾 Master of multiple details with a talent for reducing administrative inefficiencies.
􀂾 Calm demeanor under stressful conditions.
􀂾 Consistently achieve or exceed organizational goals.
PROFESSIONAL EXPERIENCE
9/84–Present Dade County Sheriff’s Office, Miami, FL Sergeant /Administrative Officer
􀂾 Supervise a staff of 20 deputies involved in executing court mandates. Involves securing inmates and
safeguarding facilities, equipment, contained areas, and inter-facility communications, including phones,
intercom, radio, and public address system.
􀂾 Schedule work assignments and deployment of human resources. Conduct administrative review of
incident reports, medical leave requests, and worker compensation reports; includes periodic reviews of
materials, equipment, personal appearance, and demeanor.
􀂾 Train, motivate, conduct performance evaluations, and assess suitability for assignment. As a Field
Training Officer, planned, scheduled, and coordinated Career Development classes for recruits.
􀂾 Participate in complex departmental budget meetings; review cost proposals and expenditure forecasts.
􀂾 Prepare semi-annual analysis of operational activity to provide the Sheriff’s Office with data on divisional
manpower and other resource allocations. Includes anticipated personnel needs, anticipated capital
equipment improvements, and equipment needs.
􀂾 Responsible for compliance and enforcement of organizational policies and practices.
􀂾 Compile and disseminate a comprehensive annual report of the department’s goals and objectives.
􀂾 Provide computer support, analyze computer shutdowns, and apply corrective procedures and system
upgrades.
2 Years Bob Jones Golf Course, Sarasota, FL Accounting Assistant
􀂾 Responsible for general ledger balances, bankcard receivables, discounts, and chargebacks. Analyzed card
member accounts and established date payments on delinquent accounts. Accordingly, advised customers
of suspended account status.
6 Years U.S. Navy & Navy Reserve Administrative Supervisor
􀂾 Assigned as Administrative Supervisor of the Maintenance Management System aboard the USS Nimitz.
Primary responsibility was to oversee all computer operations and troubleshoot failures and shutdowns.
􀂾 Assigned to the Naval Intelligence Command (requiring Top-Secret Clearance) to perform operational
maintenance on highly sophisticated electronic equipment. Acquired experience on system schematics and
troubleshooting down to the equipment and signal-flow level.
􀂾 Assigned to the Construction Battalion Unit. Principal role was in the planning and budgeting of major
building projects. Scope of budget upwards of $250,000. Led presentation team in promoting the need for
re-allocating funding from other sources.
EDUCATION
􀂾 BA Business Administration, Florida Metropolitan University, Clearwater, FL, 1991, GPA: 3.64
􀂾 Courses in Supervisory Techniques, Models for Management, Advanced Writing Skills, and Positive
Leadership
COMPUTER SKILLS
Advanced computer training in Windows 95/98/XP, MS Word, MS Excel, merges, macros, and forms.
Career Change: From law enforcement officer to administrative management.
Strategy: Emphasize relevant administrative and personnel functions from his current position.
Chapter 4: Accounting, Finance, Business, and Insurance
77
TLFeBOOK
Annette Alstad
1775 Greene Avenue, Rockaway, NJ 07866
(973) 957-5555 Residence Phone/Fax 􀂃 annalstad@yahoo.net
Administrative Support/Customer Service—Medical/Clinical Setting
Dedicated, experienced professional with strong organizational, communications, and project management
skills. Calm demeanor under stress; cooperative team leader. Recent training in medical billing, medical
terminology, and ICD-9-CM coding. Proven multitasking/operations support skills. Adept in
􀀻 Client Relationship Management 􀀻 Medical Records Terminology 􀀻 Budget Controls
􀀻 Account/Territory Management 􀀻 Customer Needs Assessment 􀀻 Program Management
KEY SUPPORTING SKILLS
􀂃 Administration: Diverse administrative expertise includes directing nationwide SHARE (State
Hospital Association Review & Evaluation) program for American Hospital Association; managing
four-county sales territory in central California; and maintaining large, upscale apartment complexes.
􀂃 Time Management: Demonstrate top-notch organizational skills, with ability to prioritize and
multitask. Developed records management systems to expedite back-office operations for sales
generation, residential and retail property management, and meeting and event planning.
􀂃 Communications: Employ proactive problem-solving communications skills to generate “win-win”
scenarios. Effectively communicated special situations and potential problem areas to management.
􀂃 Personal Strengths: Conscientious in following through on commitments and deadlines. Mature,
discreet team player with experience interfacing with high-level executives and corporate clients.
EDUCATION
Medical Records Technician Program, Samuel Morris College, Morristown, NJ—2003
Courses: Medical Terminology, Advanced Medical Terminology, Medical Billing, ICD-9-CM Coding
Associate of Arts Degree, Fullerton Community College, Fullerton, CA
PROFESSIONAL EXPERIENCE
Estate and Health Care Management 2000–2003
􀀹 Administrative Management. Acted as prime interface with physicians, nurses, hospice, attorneys,
CPA, stockbroker, and insurance companies for elderly parents with progressive, debilitating illnesses.
Managed health care appointments and treatment as well as daily living arrangements on-site.
􀀹 Records Management. Submitted insurance claims and tracked insurance reimbursements. Oversaw
distribution of $1 million estate. Arranged sale of house and distribution of all household goods.
Manufacturer’s Representative 1994–2000
Kimball Associates, San Francisco, CA, and The Paper & Gift Center, Los Angeles, CA
Independent contractor representing fine gift, paper/stationery, and greeting-card lines for two businesses.
􀀹 Account Management. Grew accounts by 45% (from 175 to 250) and increased sales by 10% in fourcounty
central California territory. Generated 20 new key accounts (such as Yosemite Park gift shops)
through thorough market research, competitive market analysis, and persuasive prospect interaction.
􀀹 Customer Relationship Management. Developed strong client communications networks, building
relationships with 250 buyers for retail stores, museums, hospital gift shops, and nurseries. Educated
buyers in 60+ lines of merchandise, updating them on retail trends and demographics-driven marketing.
RESUME 4: BY SUSAN GUARNERI, NCC, NCCC, CPRW, CCMC, CEIP, MCC
Career Change: From sales to administrative support.
Strategy: Create a strong profile that presents just the right skill set for an administrative professional.
Support desire to enter health care field by citing relevant recent training.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 4, CONTINUED
Annette Alstad
(973) 957-5555 Residence Phone/Fax 􀂃 annalstad@yahoo.net Page 2
PROFESSIONAL EXPERIENCE (continued)
Residential Property Management 1991–1994
Treadwell Properties, Inc., San Diego, CA (1993–1994), and Harmony Place, San Diego, CA (1991–1993)
􀀹 Administrative Management. Managed two upscale apartment communities (up to 516 units), with
monthly rent collections of $432,000. Supervised on-site leasing as well as maintenance and grounds
staff. Controlled expense budget, closely monitoring five vendor services. Oversaw renovation of 35
apartment units, coordinating workflow and scheduling of carpet, flooring, paint, and fixture vendors.
􀀹 Customer Service. Maintained 92% residency rate and achieved 98% on-time rent collection by
developing proactive tenant relationship programs. Initiated educational newsletter for tenants and
open-door policy for tenant complaints. Credited with stabilizing the tenant community through lawful
evictions of known drug dealers.
Retail Property Management 1988–1991
The Andrus Company, Somerset, NJ; Highlands, Inc., Los Angeles, CA; Boltman & Graves, Boston, MA
􀀹 Administrative Management. Initiated and developed specialty leasing programs for three major
developers (12 regional shopping centers) in high-profile metropolitan areas. Maintained high
occupancy rates by actively recruiting retailers for year-round common area as well as developing
long-term, favorable leases for in-line sales operations.
􀀹 Program Management. Supervised design projects for kiosks, store décor, and marketing
communications (brochures, print advertising, and directories). Developed and met program budgets,
generating in excess of $500,000 for each shopping center annually.
Meeting and Event Management 1985–1988
American Hospital Association, Highland Park, IL
􀀹 Program Management. Served as Director of SHARE (State Hospital Association Review &
Evaluation) program. Traveled nationwide conducting peer-review meetings for 8 to 10 state hospital
associations. Wrote comprehensive reports and recommendations based on participant feedback and
critical observations and analysis of policies and procedures in place.
􀀹 Customer Service. Facilitated in-house discussions on-site of hospital personnel and management at
all levels to increase quality assurance, strengthen employee relations, improve customer service, and
streamline processes and procedures.
COMPUTER SKILLS
􀂃 Experienced in composing and editing letters, memos, marketing communications, and reports. Utilize
Windows XP and 98, Microsoft Word XP and 2000, Internet Explorer, and email.
Chapter 4: Accounting, Finance, Business, and Insurance
79
TLFeBOOK
Richard G. Scanlon
129 Northgate 􀁨 Clear Spring, MD 21722
Residence: 301.555.0567 rgscanlon@aol.com Cell: 240.555.2426
Career Target: Insurance Claims Representative
Offering 15+ Years of Transferable Experience
Logistics Management 􀁨 Motor Vehicle Maintenance 􀁨 Repair 􀁨 Military Leadership
Specialized Skills and Experience
Class “A CDL”/TPM Endorsements
Qualified Road Tester Certification
Safety Inspections
Petroleum Supply
Logistics Management
Federal Contracts Management
Foreign Car Repair and Restoration
Computer Literacy
Relevant Experience
Tractor Trailer Operator 1995–present
Sealy Mattress Williamsport, MD
Established a reputation for reliability and efficiency in delivering company merchandise to
warehouses and distribution centers throughout metro DC/Baltimore and surrounding areas. Work
independently in planning and executing daily delivery routes while interfacing with warehouse
supervisors, dispatchers, store managers, scale-house personnel, and state highway police.
Accurately complete and record maintenance and safety inspections of the vehicle, adhering to all
DOT standards.
Transportation Manager/Supervisor 1990–1994
Government Contracting Services Alexandria, VA
Managed a three-year, $1.5M contract supplying comprehensive transportation services to the
personnel and programs housed in Fort Ritchie, MD. Provided leadership and direction to a staff of
15–20 full- and part-time personnel; maintained oversight for a fleet of 125 motor vehicles.
Established a vital link between the contractor and the federal government, earning high marks for
efficiency and flexibility. Directed and controlled project resources to produce optimum results
within the financial constraints of the contract. Held a federal security clearance.
􀂾 Collaborated with contract consultants in defining bid specifications regarding estimated manhours
and vehicle/machinery requirements.
􀂾 Hired and supervised military and non-military personnel, ensuring sufficient staffing levels
for 24/7 operation coverage.
􀂾 Maintained a 95% vehicle readiness rate by establishing and maintaining effective
maintenance schedules and seamless working relationships with numerous auto body and
maintenance shops.
􀂾 Coordinated the logistics of transporting military and civilian personnel in and out of highsecurity
sites.
􀂾 Collaborated with Military Police in motor accident follow-up, including review of accident
reports; arranged for transport of accident vehicles for disposal or repair.
􀂾 Orchestrated the scheduling and instruction of driver safety and licensing training for
personnel; made final recommendations for motor vehicle operators’ license approval.
􀂾 Created and maintained an electronic spreadsheet to track employee hours for payroll.
RESUME 5: BY NORINE DAGLIANO, CPRW
Career Change: From big-rig truck driver to insurance claims.
Strategy: Leverage prior experience as a transportation manager as well as knowledge of vehicles and
maintenance to position him as a knowledgeable claims adjuster.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 5, CONTINUED
Richard G. Scanlon 301.555.0567 Page 2
United States Army 1983–1990
Honorably Discharged Sergeant, with a diverse military career characterized by a record of
“exceptionally meritorious service, dedication, and determination.” Served in Germany, Korea,
and Washington State. Scope of responsibility included supply and equipment records and parts;
material storage and handling; vehicle repair and maintenance; and petroleum distribution.
􀂾 Earned leadership command of six subordinate personnel (Motor Sergeant) and 12 subordinate
soldiers (Squad Leader); recognized for providing “superb guidance and leadership, which
ensured optimum efficiency in the completion of tasks.”
􀂾 Oversaw maintenance and use of 250 motor vehicles, consistently rendering outstanding
achievement in procuring high-priority repair parts.
􀂾 Demonstrated technical expertise in repairing and replacing unserviceable parts on gas and
diesel cars and trucks; interpreted work orders and determined intermediate maintenance
operations for extending vehicle use.
􀂾 Completed military training in Defensive Driving, Small Engine Repair, Quality Management,
and Quality Improvement Through Defect Prevention.
􀂾 Managed $20K building supply inventory, including procurement, storage, and distribution.
Additional Employment Experience
Correctional Officer 1994–1995
Cumberland Federal Correctional Institution Cumberland, MD
Completed an eight-week training, prior to assuming responsibility for the supervision and security
of 100 inmates in a newly opened maximum-security facility.
Carpenter/Mason 1986–1987
R F Kline Frederick, MD
Interpreted drawings, blueprints, and plans to determine layout and material specifications for the
construction of trestles, bridges, piers, and wharfs. Operated various hand tools and pieces of
power equipment, including loaders, backhoes, mixers, and forklifts.
Education
Graduate, Williamsport High School, Williamsport, MD
College credits earned through Central Texas College and Big Bend Community College,
Wiesbaden, Germany; Central Texas College, Korea
Chapter 4: Accounting, Finance, Business, and Insurance
81
TLFeBOOK
WILLIAM NEVADA
8917 Central Avenue 818-753-2548
Agoura, California 91301 w_nevada@aol.com
Mature, proactive, results-oriented young professional seeking to apply extensive research and data
experience to the loan and investment industries. Resourceful, efficient, honest, and highly ethical, with
a strong work ethic. Quick problem solver while dealing with new concepts, systems, and procedures.
Decisive and self-starting in implementation. Conscientious application of policies and procedures.
Professional and articulate; qualified for client / customer interaction at all levels. Committed.
Recognized for
􀂃 Competency and thoroughness
􀂃 Going above and beyond requirements
􀂃 Analytical aptitude
􀂃 Organizational skills
􀂃 Being meticulous and detail oriented
􀂃 Strong communication skills
􀂃 Outstanding customer service skills
􀂃 Patience and composure
􀂃 Upbeat and positive attitude
􀂃 Working well under pressure
SKILLS
Computer Microsoft Office Applications (Word, Excel, PowerPoint, Access)
SPSS
Extensive Internet research experience
Personal Excellent one-on-one communication
Consistently exceed expectations
Basic conversational Spanish
EDUCATION
Bachelor of Science, Kinesiology, Exercise Science. California State University, Northridge,
California, 2002 (Dean’s List; GPA: 3.45)
EMPLOYMENT HISTORY
Forensic Biomechanics Assistant 2003
Gary Villareal 􀆔 Pacific Palisades, CA
Perform research on various cars relating to auto accident investigations. Prepare presentations
using various Microsoft Office applications.
Personal Trainer 2001–Present
Training Center 􀆔 Flintridge, CA (concurrently)
Create personal and effective exercise programs for clients. Develop good professional
relationships with clients.
Spinal Cord Injury Research Assistant 2002
Robert Sephears 􀆔 CSUN, Northridge, CA
Conducted literature reviews of prior related studies. Composed compilation reviews of research.
Organized and entered collected data.
RESUME 6: BY MYRIAM-ROSE KOHN, CPRW, CEIP, JCTC, CCM, CCMC
Career Change: From researcher and fitness trainer to banking/finance professional.
Strategy: Emphasize background in research, data analysis, and working with numbers.
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Part II: Sample Resumes for Career Changers
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RESUME 6, CONTINUED
Chapter 4: Accounting, Finance, Business, and Insurance
83
WILLIAM NEVADA Page 2
Research Assistant 2002
Richard Spencer 􀆔 CSUN, Northridge, CA
Conducted independent research regarding aquatic exercise for adapted populations through
various sources: Internet, library, medical reports, and peer-review journals. Selected relevant
material.
Physical Therapy Aide 2000–2001
Providence Saint Joseph Medical Center 􀆔 Burbank, CA
Supervised workout regimen for recovering surgery patients. Instructed patients in specific use of
major muscle groups of lower extremities.
Day Camp Counselor 2000–2001
The Village Schools 􀆔 Sherman Oaks, CA
Instructed and cared for middle-school students in various settings. Directed and supervised
group and water games with aerobic benefit. Taught group lessons and led discussions.
COMMUNITY INVOLVEMENT
Middle and High School Youth Group Leader, Sun Valley, CA
Camp Counselor, Redlands, CA
Guitar Instructor, Sylmar, CA
CERTIFICATIONS
Red Cross Adult CPR Certification
Red Cross Water Safety Instructor Certification
Aerobics and Fitness Association of America: Personal Trainer Certification
TLFeBOOK
Caroline Smith 29 River Street, Norwalk, CT 06854
(203) 838-3052 􀁸 carolinesmith@snet.net
BANK TELLER
Superb customer-service skills honed by 15 years of retail experience to develop and maintain
customer loyalty. Highly organized; keep all records with accuracy and thoroughness.
􀁸 Customer service 􀁸 Long-term customer relationships
􀁸 Cashier transactions 􀁸 Team member
􀁸 Strong communications skills 􀁸 Membership services, marketing
􀁸 Patience and humor 􀁸 Problem solving
PC proficiency in business applications, including MS Word, Excel, and Outlook.
PROFESSIONAL EXPERIENCE
Costless, Norwalk, CT
CASHIER / CUSTOMER SERVICE / MEMBERSHIP / MARKETING 2001–Present
􀁸 Control cash flow while ringing out customers. Keep lines of shoppers moving smoothly with
courtesy and humor. Receive and direct patrons at the door.
􀁸 Work with security and loss-prevention issues.
􀁸 Develop customer relationships for long-term loyalty. Known for treating shoppers like family.
􀁸 Care for all client concerns: Sign up customers for Costless and American Express charge cards;
communicate with main office; update membership accounts; offer general information and product
availability by telephone and in person.
􀁸 Sell memberships to businesses and individuals in local-area towns. Upgrade current Members to
Executive Membership for increased cash flow and customer loyalty.
PetPals, Norwalk, CT
JUNIOR MANAGER ON DUTY 1998–2001
􀁸 All aspects of opening and closing facility, including arming/disarming system, booting up computers,
communicating with corporate office, counting store safe and register cash, and setting up the store.
􀁸 Created computer reports on sales, returns, and loss prevention for the corporate office.
􀁸 Motivated employees, developed customers, and oversaw animal care from ordering to sale.
Burger King, Norwalk, CT
JUNIOR MANAGER / SHIFT LEADER 1991–1998
􀁸 Opened kitchen and registers for breakfast. Observed strict food-service regulations.
Met temperature and sanitizing standards.
􀁸 Supervised and motivated crew. Built solid relationships with patrons.
HealthDeli, Norwalk, CT
CASHIER 1988–1991
􀁸 Operated registers; assisted in deli; performed light stock work.
􀁸 Became knowledgeable about vitamins/supplements to advise shoppers. Worked to create trust with
customers for lasting relationships.
Entrepreneurial Businesses, Norwalk, CT Prior to 1991
HOUSE CLEANING SERVICE
OFFICE TEMPORARY WORK
EDUCATION
Psychology, Norwalk Community College, Norwalk, CT
RESUME 7: BY DIANA HOLDSWORTH, CPRW
Career Change: From retail sales associate to bank teller.
Strategy: Highlight relevant skills in customer service, cash handling, and computer use; clearly show
how her current position, though seemingly unrelated, requires extensive use of these skills.
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TLFeBOOK
RESUME 8: BY IGOR SHPUDEJKO, BSIE, MBA, CPRW, JCTC
Thomas Owens
21 Revere Street (845) 687-4499 (H)
Westwood, NJ 07450 (845) 535-3487 (W)
towens@aol.com
FINANCIAL PLANNER
PROFILE: Entrepreneurial, self-directed business professional with more than 20 years of experience
running, growing, and developing a private business. Experienced in assessing risk for personal
investments and for associates. Familiar with various financial products, including stocks, bonds, mutual
funds, variable and fixed annuities, variable and term life insurance, disability insurance, and long-termcare
insurance. Derive great satisfaction from assisting others in planning for their financial security.
STRENGTHS
􀂊 Analyzed and developed plan for disbursement of assets for two estates.
􀂊 Managed all stages of sales cycle, including identifying targets, qualifying leads, uncovering
needs, overcoming objections, following through, and closing.
􀂊 Seasoned, savvy business professional with mature judgment.
􀂊 Developed personal investment strategy that yielded total portfolio return of 10.5% per year
for 10-year period ending 12/31/01.
􀂊 Adept at establishing rapport and trust with individuals.
􀂊 Irreproachable business ethics, honesty, and integrity.
PROFESSIONAL EXPERIENCE
OWENS PHOTOGRAPHIC, INC. Scarsdale, NY 1990–Present
Owner
Commercial photography studio serving advertising agencies and corporations in NYC–metro area.
Organize, produce, and shoot various commercial projects for publication. Make frequent sales calls on
prospective clients to present capabilities and examples of work. Identify prospective clients through
research and cold calling. Conduct marketing campaigns through direct mail and telemarketing.
Perform basic accounting functions such as paying and collecting bills and maintaining records.
􀁸 Built business from zero to more than $600,000 by providing quality products and service.
􀁸 Major clients included IBM, Pepsi, Reader’s Digest, AGFA Gevaert, and Brown, Inc.
􀁸 Initially prepared corporate tax returns.
COLOR IMAGES Teaneck, NJ 1985–89
Studio Manager
Commercial printing and photography studio. Managed four photographers. Scheduled and coordinated
photography projects. Interacted with clients on status of work. Provided photographic support when
needed.
MILITARY
􀁸 USAF, Honorable Discharge
EDUCATION & CERTIFICATION
􀁸 CFP course requirement completion by 01/04
􀁸 BA, Major in History, Muhlenberg College, Allentown, PA
Career Change: From small business owner (photography shop) to financial planner.
Strategy: Focus on strengths that relate to financial planning, including his personal experience in this
field.
Chapter 4: Accounting, Finance, Business, and Insurance
85
TLFeBOOK
RESUME 9: BY LORIE LEBERT, CPRW, CCMC, IJCTC
86
Part II: Sample Resumes for Career Changers
Maureen Welland
22398 Fox Lane • Little Rock, AR 72202 • (501) 380.6011 • moewelland@msn.com
PROFESSIONAL
PROFILE
Medical Terminology • Medical Procedures • Healthcare Services • Medical
Care • Insurance • Inventory/Ordering
Highly qualified medical professional with experience dealing with a multitude of
medical-related administration procedures, products, and services.
􀂃 Empathetic and intuitive in client interactions; committed to providing quality
care as an essential link in healing processes and pain management.
􀂃 Poised and confident contributing member of the healthcare team.
􀂃 Flexible in quickly mastering new terms, technologies, and systems.
􀂃 Demonstrated flexibility and resourcefulness in adapting to ever-changing
complexity in the healthcare industry.
EXPERIENCE
HURON VALLEY OUTPATIENT SURGERY CENTER; Comanche, AR
Multi-specialty medical center providing expertise in orthopedic, plastic surgery, and ENT
Staff RN • 1987–93
􀂃 Promoted patient health through a comprehensive range of healthcare services.
􀂃 Identified patient care requirements; established a compassionate environment;
assured quality of care; resolved patient problems and needs; protected patient
and employee rights; documented patient care services; maintained continuity
among nursing/physician/therapist teams; maintained medical supply inventory.
􀂃 Kept updated on professional and technical knowledge; managed a cooperative
relationship among healthcare teams and contributed to the team effort.
SOUTHERN MEDICAL CENTER; Landsdale, AR
Multi-specialty trauma center
Staff RN • 1980–87
􀂃 Managed duties in both scrubbing and circulating for multi-specialty cases,
including general, orthopedic, cardiovascular, ophthalmic, gynecologic, plastic,
and urologic.
􀂃 Member of Trauma Team; dealt with life-threatening surgical conditions and
critical medical conditions requiring surgical intervention.
􀂃 Managed orthopedic department (equipment, supplies); oversaw orthopedic
cases throughout medical procedures.
EDUCATION &
TRAINING
VATTEROTT COLLEGE; Joplin, MO
Bachelor of Science Degree in Nursing • 1980
Numerous in-service classes and medical-related courses
Basic understanding of MS Word and Excel
OTHER
INFORMATION
Active in:
􀂃 School activities—room parent, lunch aide, member of several committees.
􀂃 Church committees—involved with various special events and programs.
Career Change: From nursing to medical insurance professional (claims and administration).
Strategy: Create a strong Professional Profile that combines hard skills and medical knowledge with
the attributes she will bring to her next position.
TLFeBOOK
RESUME 10: BY LOUISE GARVER, CPRW, CMP, JCTC, CEIP, MCDP
GREGORY LAWRENCE, C.P.A.
445 Sunset Lane
Vernon, NY 60194
glawrence@yahoo.com
Mobile: (914) 962-7835
Home: (914) 918-3499
CORPORATE ACCOUNTING • PUBLIC ACCOUNTING • TAXATION
Certified Public Accountant with a master’s degree in accounting and taxation, and business management
experience. Proven analytical and financial management skills. Critical thinker and creative problem solver with
excellent planning and organizational strengths. Technical skills: MS Office (Word, Excel, Access, and PowerPoint),
JD Edwards, and Peachtree Accounting.
KEY SKILLS
General Accounting … Cost Accounting … Financial/Business Analysis … Asset and Liability Management
Cost/Benefit Analysis … Financial Modeling … Auditing … Risk Assessment … Working Capital
CAPABILITIES—ACCOUNTING/FINANCE
Education and training provided a solid foundation in:
􀂃 Setting up balance sheets, income statements, and cash-flow statements in compliance with GAAP.
􀂃 Analyzing financial performance of business operations, tracking and analyzing costs, and creating and
implementing cost-control systems to achieve corporate objectives.
􀂃 Developing and administering budgets; familiar with capital budgeting process. Versed in the different types of
corporations, consolidations, and tax advantages.
􀂃 Determining valuation of business assets, stock and bond prices, depreciation schedules, and pro forma
statements. Creating capital asset pricing models and financial models.
􀂃 Calculating P/E ratios, DCF, EPS, discounted cash flow, and beta for equity security analysis.
􀂃 Devising portfolio asset allocation strategies and conducting risk assessments; developing business plans.
􀂃 Developing financial management and investment strategies for both individuals and companies.
EDUCATION
SIMMONS COLLEGE, NEW YORK, NEW YORK
M.S. in Accounting and Taxation, 2003
B.S. in Business Administration with concentration in Finance, 1994
Relevant Courses: Advanced Accounting, Intermediate Accounting, Managerial Accounting, Governmental
Accounting, Auditing, Finance, Business Law, Cost Accounting, Tax Accounting
Certified Public Accountant—State of New York, 2003
BUSINESS MANAGEMENT EXPERIENCE
Store Manager (1995–present) / Assistant Manager (1992–1995): Value Stores, Inc., New York, New York
Promoted to manage financial and day-to-day operations of $3 million business, including P&L, sales,
merchandising, customer relations, inventory, security, human resources, and training. Scope of responsibility
encompasses auditing financial records, processing payroll, managing cash, balancing drawers, entering inventory on
computer system, adjusting inventory retail values, and preparing bank deposits and reconciliations.
Accomplishments:
􀂃 Significantly improved store’s financial performance, bringing it from 10% under budget to 3% above budget
within the first month as manager by
􀁹 Assessing and realigning employee skills with appropriate tasks/functions.
􀁹 Improving inventory levels and product mix on sales floor.
􀁹 Reducing turnover, hiring and training quality candidates, and implementing a succession plan.
􀂃 Boosted profits 20% over prior year, sales by 4% annually, and budgeted profit forecasts by 6% per year.
􀂃 Winner of 3 Paragon Awards out of 15 managers in the district for achieving excellence in customer service and
exceeding profitability/sales targets. Tapped as mentor, developing and training 25 new store managers.
Career Change: From retail management to accounting.
Strategy: Lead off the resume with a concise summary of background, key skills, and new goal, followed
by detailed information about his proven capabilities. In presenting work experience, emphasize
financial skills related to his goal.
Chapter 4: Accounting, Finance, Business, and Insurance
87
TLFeBOOK
Saul M. Lieb 113 Foster Road, Teaneck, NJ 07430
(201) 226-8745 􀁸 E-mail: Slieb@aol.com
ACCOUNTING / FINANCE / ADMINISTRATION
PERSONAL STATEMENT: After 13 years as a practicing physician, I’m changing career directions to
follow my lifelong interest in finance and accounting. To that end, I am currently enrolled at the University
of Maryland, where I am completing (12/04) my BS degree in Accounting. Following completion of this
program, I plan to sit for my CPA exam and obtain my MBA from Rutgers State University and Master’s
in Accountancy from the University of Maryland.
My ultimate career goal is a senior-level corporate finance position. However, to achieve that level of
position and responsibility, particularly considering my unique background in the health care arena, I
realize that I need to start in a more junior position where I can gain practical, hands-on experience in
corporate accounting and finance.
Key Qualifications:
􀁸 3.8 GPA in accounting coursework.
􀁸 Completion of 150-credit course on Business of Medicine.
􀁸 Review and analysis of all financial and accounting statements of private practice.
EDUCATION AND TRAINING:
􀁸 Bachelor of Science in Accounting, University of Maryland, College Park, MD, 12/04—GPA 3.8
􀁸 Business of Medicine Executive Certification Program, Florida State University,
Tallahassee, FL, 11/03
– Marketing and the Management of Service Quality
– Managing People/Development Strategies
– The Business Environment of Health Care
– Data-Driven Management
􀁸 MBA to be completed 6/06, Rutgers State University, New Brunswick, NJ
􀁸 Master’s of Accountancy to be completed 11/06, University of Maryland
􀁸 MD, Northeastern Ohio School of Medicine, Rootstown, OH, 1985
􀁸 Bachelor of Arts in Biology, University of Rochester, Rochester, NY, 1979
􀁸 Graduate Residency—Family Practice, St. Thomas Hospital, Akron, OH, 1988
COMPUTER SKILLS:
􀁸 Microsoft Excel Certification, Career Blazers Computer Application Software Training
􀁸 QuickBooks Pro Class, 6/02
PROFESSIONAL EXPERIENCE:
RAMSEY MEDICAL GROUP Ramsey, NJ 1987–Present
Partner / General Practitioner
Large family practice. One of three partners. Responsible for patient care and practice management. Review
and analyze all financial and accounting statements. Monitor monthly statements for accuracy and timeliness.
􀁸 Implemented new computer system to allow for online billing.
􀁸 Negotiated with HMOs for competitive rates.
VALLEY MEMORIAL HOSPITAL Ridgewood, NJ 1994–1998
Chairman—Department of Family Medicine
VALLEY MEMORIAL HOSPITAL Ridgewood, NJ 1994
Member—Executive Committee
VALLEY MEMORIAL HOSPITAL Ridgewood, NJ 1992
Member—Hospital Credentialing Committee
NEW JERSEY MEDICAL SCHOOL Newark, NJ 1989–2001
Assistant Professor
RESUME 11: BY IGOR SHPUDJEKO, BSIE, MBA, CPRW, JCTC
Career Change: From physician to accounting/finance professional.
Strategy: Lay out the rationale for the career change in an interesting “personal statement”; highlight
the commitment to change by listing extensive relevant education, both completed and planned.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 12: BY DIANE BURNS, CPRW, CCMC, CCM, CEIP, JCTC
JOHN P. MYLES, M.SC., M.L.I.S.
1246 Silver Path 􀂃 Columbia, MD 21045
(555) 884-0891 􀂃 myles@yahoo.com
CAREER FOCUS
COMPETITIVE INTELLIGENCE/ INFORMATION RESEARCH
PROFILE
Successful leader with broad scope of management responsibilities in growth-oriented companies. Consistently
maximized revenue and earning opportunities through cost containment and quality service delivery in
competitive and very turbulent international markets. Proven communicator with refined interpersonal skills.
Design mechanisms to gather, identify, analyze, and disseminate controlled and actionable intelligence and
research solutions from a variety of primary and secondary sources. Excel in developing information
visualization to convey complex competitive dynamics in multivariate ways. Solid knowledge and
understanding of retrieval techniques to effectively evaluate and extract accurate, reliable, and relevant
information from commercial databases utilizing current technologies, methodologies, and research tools.
Strong investigative market research and analytical skills to effectively retrieve, organize, catalog, synthesize,
and evaluate information in response to diverse research requests utilizing current technologies, tools, and
resources.
Combined expertise in the following:
Corporate Profiling 􀂂 Information Visualization 􀂂 Online Search & Retrieval 􀂂 Channel Development
Customer Service 􀂂 Contracts 􀂂 Strategic Business Planning 􀂂 Training & Development
Production & Operations 􀂂 Pricing & Budget Management 􀂂 Team Management
EDUCATION
􀂉 Master’s Degree in Library and Information Science, University of Maryland, Baltimore, MD, 2003
(GPA: 4.0/4.0)
􀂃 Independent Study: Measurement of Social Capital of Competitive Intelligence (CI) Professionals: an exploration of
networks, trust, and performance issues in organizations
􀂃 Recipient, Full Tuition Merit Scholarship, Department of Library and Information Sciences
􀂉 Master’s Degree in Sound and Vibration Studies, California State University, Fullerton, CA, 1990
􀂉 Bachelor’s Degree in Electrical & Electronics Engineering, University of Texas, Dallas, TX, 1982
INTERNSHIPS, FIELD PLACEMENT & PROJECT WORK
􀂉 Systems / Programmer II 05/2003–Present
Department of Otolaryngology, Johns Hopkins University Medical Center, MD
Evaluated and recommended top-ranking software-configuration management tools. Designed, constructed, and
implemented an Information Resource Center prototype utilizing the Perforce engine for the Medical Virtual Reality
Center, a research laboratory for testing balance disorders in humans.
􀂉 Reference Intern 05/2002–Present
Middleton Library, University of Maryland
Research information requests from faculty, students, and the public. Deliver answers to complex reference questions
using OPAC, subscription databases, print resources, and Internet research tools. Provide reference desk support.
􀂉 Information Research Assistant (Practicum) 08/2003–12/2003
Hunt Library, Carnegie Mellon University, PA
Compiled and organized Competitive Intelligence information resources on the pharmaceutical / biotechnology
industries. Constructed an HTML-based business guide to support the academic research needs of CMU’s faculty,
students, and staff.
Career Change: From marketing manager to business analyst.
Strategy: Focus the resume on recent education along with general management skills and research
and analytical ability.
Chapter 4: Accounting, Finance, Business, and Insurance
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TLFeBOOK
John P. Myles, M.Sc., M.L.I.S., Page 2
PROFESSIONAL EXPERIENCE
Marketing Manager, Image Technologies, Baltimore, MD 1998–2000
Image Technologies is an IT solutions company (document management services).
􀂃 Provided leadership and established vision, strategy, and action to meet company’s objectives.
Implemented revenue and earnings growth initiatives. Devised positioning strategies of products and
services for increased value creation and profitability. Re-engineered the sales and marketing
organization. Directed all marketing communications.
􀂃 Prepared long-range, easily implemented strategic business and marketing plans for integrated document
management (IDM) services.
􀂃 Implemented market research initiative and introduced competitive intelligence activities.
Technical Sales Executive—Government Market 1996–1998
Operations Executive—Imaging Centre 1994–1996
Channel Development Manager 1992–1994
Film Inc., Baltimore, MD (Document Imaging Division)
􀂃 Received the Camera Prize for Marketing Excellence & Fountain Pen Prize for Sales Achievement.
􀂃 Expanded and maintained relationships with channels network in assigned territories. Guided channels
in identifying growth initiatives. Supervised six channel partners with operations team of 15,
completing projects on time. Directed several Digital Signatures verification-system projects with
multinational banks.
􀂃 Developed channel marketing communications, including competitive product pricing. Constructed
and launched the Sales-Tool Kit, a first of its kind in the region for all channel partners.
􀂃 Negotiated, proposed, and closed the biggest order of microfilming equipment ($4 million in 1999).
􀂃 Increased the Annual Operating Plan (AOP) revenue target by 25% in 1997 and by 13% in 1998 for all
assigned regions. Achieved an increase of 54% above the combined AOP earnings target in the assigned
regions in 1998.
Executive Director, Documents R Us, Dallas, Texas 1982–1992
Built a local document imaging services company from the ground floor. Served on the Board of Directors.
􀂃 Directed sales and marketing functions, service bureau operations, staff training, and quality assurance.
􀂃 Orchestrated, implemented, and managed computer-assisted document conversion projects for insurance,
manufacturing, and educational institutions with improvements in cost, efficiency, and turnaround
time.
PROFESSIONAL AFFILIATIONS & DEVELOPMENT, LANGUAGES & TECHNICAL SKILLS
􀂃 Society of Competitive Intelligence Professionals (SCIP), Student Member, current
􀂃 Special Libraries Association (SLA), Student Member, current
􀂃 American Society for Information Science and Technology (ASIS&T), Student Member, current
􀂃 President, Student Chapter of the American Society for Information Science & Technology, 2001/2003
􀂃 Attended hundreds of hours of seminars, courses, and conferences in Information Management,
specialized document imaging techniques, and general business administration, 1982–Present
~ Languages ~
Read, write, and speak fluent English. Speak fluent German. Conversational Spanish and Turkish.
~ Technical Skills ~
Operating Systems—MS-DOS; Windows 95, 98, 2000, NT & XP 􀂂 MS Office Professional 97, 2000 & XP 􀂂 MS
Project 􀂂 MS FrontPage 2002 􀂂 JASC Paint Shop Pro v7.0 􀂂 Adobe Acrobat & Photoshop v6.0 􀂂 UNIX 􀂂 Lotus
Notes v4.5 􀂂 Perforce Release 2002.1 􀂂 Proficient in Dialog (Classic and Web) 􀂂 Lexis-Nexis & OCLC databases 􀂂
Endeavor/Voyager v2000.1.3 OPAC 􀂂 Other library bibliographic data and full-text search & retrieval systems 􀂂
Web authoring using HTML, XHTML, PHP scripting, Ipswitch WS_FTP Pro v7.5, Telnet (Pine) & mySQL
RESUME 12, CONTINUED
RESUME 12, CONTINUED
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 13: BY DON ORLANDO, MBA, CPRW, JCTC, CCM, CCMC
Stanton Kerry
222 Pine Drive Coreyville, Alabama 36000 stantonk@bellsouth.net 􀀊 205.555.5555
PROFIT-BUILDING CAPABILITIES I CAN OFFER TOPLINE AS YOUR NEWEST
TRANSPORTATION MANAGER
􀂉 Building and maintaining teams that want to do well—as a point of honor
Matching the right person to the right job
Investing judiciously in training that produces a return on investment
Limiting liability
Keeping loyalty by showing each employee the tie between his job and his
company’s future
RECENT WORK HISTORY WITH EXAMPLES OF PROBLEMS SOLVED
􀂉 Sales Representative promoted ahead of 10 more-experienced competitors to be
Service Manager, Saturn of Centerville, Centerville, KY 90 to 02
Because we were one of Saturn’s first service departments, my work was closely
monitored not just by the dealership owner, but by some corporate levels at
Saturn’s headquarters. The shop I managed produced $700K in annual sales.
Served as direct reporting official for 21 service technicians, oil changers, and
detailers; 2 service writers; and a cashier.
“Rescued” a top-performing employee whose work had deteriorated. Earned
his trust by helping guide him through family problems. Gave him key tasks I knew he
could do well. Then boosted his confidence by having him train others. Payoffs: His
morale and productivity soared. He remains one of the company’s top-producing
technicians.
Redesigned our workload so employees saw their stake in doing a key job that had
limited their earnings for years. My fix was ready in a week. Payoffs: Costly repairs
fell. People felt management cared about them. That’s why employees worked on
their own time to do the job well.
Listened to my people and our customers well enough to design and execute new work
schedules that helped everyone. Overcame owner’s resistance with solid “homework.”
Payoffs: Generated more money with fewer man hours. Raised morale. Avoided
overtime. My system became the example for other dealerships. All done without
extra funding.
Helped transform a good policy into an excellent money maker. Worked closely with
sales to match the right responsibilities with the right people. Payoffs: Customers
liked our longer hours. Customer complaints fell to their lowest point in 8 years.
Changed the way we rewarded our workers by transforming customer service goals
from threats to rewards. Overcame initial objections that centered on the cost of
the celebration parties that were a key part of my plan. Payoffs: We did so well,
corporate headquarters encouraged other dealers to copy our methods.
More indicators of performance TopLine can use …
Career Change: From auto service manager to corporate transportation manager.
Strategy: Emphasize management skills and showcase ability to produce results.
Chapter 4: Accounting, Finance, Business, and Insurance
91
TLFeBOOK
Stanton Kerry Transportation Manager 205.555.5555
􀂉 Mechanic and Assistant Transportation Supervisor promoted to Automotive
Technology Instructor, Cross County Board of Education, Cross, AL 85 to 90
Took full responsibility, as an instructor, for the performance of 48 students, many
of whom were unskilled.
Ran, as an Assistant Transportation Supervisor, a fleet of 88 school buses and
support vehicles.
Overcame a chronic funding problem by turning “junk” engines people usually
throw away into classroom learning aids for our students. Used the success of that
plan to persuade a local manufacturer to donate 6 brand-new engines for my kids to
work on. Payoffs: When I told students the refurbished engines would be theirs if
their work was excellent, they became top candidates for jobs in local industry.
Broke up a clique of disruptive students—just like the groups that sometimes
hamper industry—by being ready to be “tested” by the ringleader. Saw beyond his
bullying to let him grasp the greater rewards of performing well. Payoffs: Praised
him when he did good work—and made sure others heard my words. Not only won
him over, but got the support of several more good students at the same time.
􀂉 Previous employment includes night manager at a motel and 8 years of service with
the United States Army.
RELEVANT EDUCATION AND PROFESSIONAL DEVELOPMENT
􀂉 MS, Personnel Counseling, Coreyville State University, Coreyville, AL Jun 84
Earned this degree while working full time and carrying a full academic load.
􀂉 AS, Automotive, STRATTON COMMUNITY COLLEGE, STRATTON, AL MAY 81
Worked full time while attending school full time.
􀂉 B.G.S., Psychology, ALOHA UNIVERSITY, KIHEI, HI JUN 77
Completed this degree by attending night school and working full time.
􀂉 Comprehensive 2- to 5-day training in all phases of managing skilled, semiskilled,
and unskilled work forces, Saturn Corporation, Alcoa, TN 90 to 02
COMPUTER SKILLS
􀂉 Near expert in proprietary work order and customer contact software suite;
proficient in Internet search protocols; working knowledge of Word.
Page two
RESUME 13, CONTINUED
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TLFeBOOK
RESUME 14: BY JANE ROQUEPLOT, CPBA, CWDP
Keith R. Henderson, Jr.
3777 Kintuk Road, Madison, PA 15663 412-555-1212 􀁦 krhenderson@hotmail.com
MANAGER 􀁦 SUPERVISOR 􀁦 TEAM LEADER
Self-motivated individual with exceptional leadership, organizational, and supervisory skills,
encompassing key values of integrity, honesty, appreciation, teamwork, growth, and resultsorientation
with an eye toward continuous improvement.
􀅹
􀅹
􀅹
􀅹
􀅹
􀅹
􀅹
􀅹
Respected team leader with excellent interpersonal skills. Interact well with individuals from diverse
cultures and all professional levels. Teach, train, mentor, motivate, and evaluate personnel to achieve
the highest quality standards.
Lead special projects and provide strategic insight into operations. Effectively manage and prioritize
multiple responsibilities. Ensure adherence to policies and procedures to achieve objectives in safety,
quality, production, good manufacturing practices, and cost.
Knowledgeable in
- Personnel Supervision - Records and Information Management - Principles of Instruction
- Human Relations - Problem Resolution - Office Administration
- Organizational Management - Mechanical Maintenance - First Aid
- Field Management - Hazardous Materials Handling - Military Science
EXPERIENCE
United States Army 1984–2004
Master Sergeant (1995–2004) Specialist Fourth Class (1985–1986)
Sergeant First Class (1993–1995) Private First Class (1985)
Staff Sergeant (1988–1993) Private Second Class (1984–1985)
Sergeant (1986–1988) (Honorable Discharge, 2004)
Fast-track promotions in recognition of leadership, valor, discipline, and attainment of highest test scores.
Senior Military Science Instructor, Pebble University (ROTC)
Managed ROTC program for 4 years. Trained cadets in military subjects with emphasis on land navigation, first
aid, small unit tactics, marksmanship, physical fitness, drill, and ceremony. Coordinated and implemented all
field training exercises. Led Pebble ROTC to top 10% ranking nationwide. Led Ranger Challenge Team to
finish in the top 1 or 2 position in each of three years.
First Sergeant, Ft. Panera, North Dakota
Served as senior enlisted soldier of Basic Combat Training Company consisting of 18 teams training
approximately 240 Initial Entry Training Soldiers every 9-week cycle. Provided continuous guidance,
counseling, and assistance to permanent-party and training soldiers. Served as Master Trainer; organized and
directed Noncommissioned Officer Professional Development Program. Supervised all company personnel,
logistics, and administration.
Senior First Sergeant, Drill Sergeant, Ft. Panera, North Dakota
For 3 years, trained 55 initial-entry soldiers in each 8-week cycle to become highly motivated, skilled, and
physically fit. Directed logistics and administrative support; monitored discipline and morale.
Platoon Sergeant, Ranger Squad Leader, Team Leader, 7 years, Ft. Haderus, Iowa
Instructor / Squad Leader, 4 years, Ft. Swanson, Missouri
Career Change: From career in the military to corporate supervisor or manager.
Strategy: Use headline to call attention to career goals; include documented personal attributes that
will make him an excellent leader and manager in the corporate world.
Chapter 4: Accounting, Finance, Business, and Insurance
93
TLFeBOOK
Keith R. Henderson, Jr. 412-555-1212 Page 2
PERFORMANCE REMARKS
- Consummate team player - Sets standard for personal and professional conduct
- Consistently sound judgment; works long, hard hours - A master at training and developing personnel
- Highest degree of loyalty, integrity, and competence - Superior physical stamina and mental toughness
- Instills skill, spirit to achieve, and a winning attitude - Possesses diverse skill set: smart, hands-on, tough
- Meticulous attention to detail - Prolific problem-solver; outstanding planner/organizer
- Obtains maximum results in personnel’s performance - Accomplishes assigned tasks with superb results
- Makes safety decisions in best interest of personnel
while maximizing training efforts
CERTIFICATIONS / AWARDS
Emergency Medical Technician, National Registry of EMTs
HazMat Certification
Recipient of numerous performance awards, including Bronze Star for Valor and Purple Heart
EDUCATION / TRAINING
U.S. Army Training:
School of Cadet Command Long-Range Surveillance Leader Ranger / Airborne
Drill Sergeant Basic Noncommissioned Officer Infantryman / Pathfinder
Combat Lifesaver Training
Military Freefall Jumpmaster
Instructor / Trainer
Advanced Noncommissioned Officer
Packaging of Hazardous Materials
for Transportation
Primary Leadership Development
Outward Bound, Certified Trainer
(Group Training as well as One-on-One)
Graduate, 1984, Easton High School—Easton, PA
PERSONAL STRENGTHS
Descriptive terms of personal strengths in the workplace based on professional Personality Profiling
Competitive 􀁦 Pioneering 􀁦 Challenge-oriented 􀁦 Accomplishes goals through people 􀁦 Confident
RESUME 14, CONTINUED
RESUME 14, CONTINUED
94
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 15: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM
Donna Mazzei
donna_mazzei@hotmail.com
Project Leader
Analysis 􀁸 Creativity 􀁸 Leadership 􀁸 Communication 􀁸 Presentation
Effective communicator, presenter, and project leader with strong planning, analysis, and implementation
skills. Proven ability to lead teams, coordinate complex/detailed programs, and drive initiatives to
successful conclusion. Exceptional skills as a presenter, influencer, and consensus builder; able to interact
and build rapport with individuals of all ages and diverse cultures.
Relocating to Boston Spring/Summer 2005
Experience & Achievements
Instructor—Multicultural Classroom—U.S. Department of Defense, Illesheim, Germany, 2003–Present
􀁸 Planning & Execution: Strategically plan classroom activities and special projects to
prepare students for next level of learning; design curriculum from the ground up and
consistently above standards.
􀁸 Communication: Design and produce monthly newsletter; initiate regular formal and
informal communication with students’ families.
􀁸 Project Management: Selected as co-chair of annual fund-raising event, a communitywide
talent show. Coordinated auditions, supervised team of 20–25 volunteers, negotiated
hundreds of dollars worth of donated services, generated publicity (TV, radio, print), and
managed all facets of high-visibility event.
􀁸 Strategy & Analysis: Participate on Improvement Committee, analyzing data and crafting
reports and strategy recommendations for future direction in the areas of staffing, facilities,
community relations, and administration.
􀁸 Leadership: Gain full support and cooperation of parents, achieving 100% participation in
open house and conference evenings.
􀁸 Creativity: Successfully teach the scientific method to young children and incorporate all
steps into diversified classroom projects and activities.
Instructor—U.S. Department of Defense School System, Ft. Bragg, NC, 1999–2003
􀁸 Planning & Execution: Created and implemented original lesson plans to ensure delivery
of defined curriculum.
􀁸 Project Management: 1) Teamed with another staff member to write, direct, and produce
an original play for African-American History Month; managed teams of adult volunteers
and directed student actors. 2) Adapted and produced original musical and directed its
performance before soldiers being deployed to Iraq; earned favorable publicity.
􀁸 Leadership: By word of mouth/reputation, increased class size 68% (35% above average).
Managed 2 teachers’ aides.
􀁸 Teamwork: Worked with Improvement Committee to develop recommendations and then
with staff at all levels on project implementation.
􀁸 Creativity: Launched innovative year-long program to build students’ knowledge base of
musical theater.
Career Change: From elementary school teacher to business project manager.
Strategy: Use functional headings to call attention to highly related skills used in her job as a teacher;
downplay use of elementary education language.
Chapter 4: Accounting, Finance, Business, and Insurance
95
TLFeBOOK
Donna Mazzei
donna_mazzei@hotmail.com
continued
Drama and English Teacher—Columbia High School, Columbia, SC, 1999
􀁸 Teamwork: Worked closely with team of teachers to implement the drama program across
all grade levels.
Drama Director, Instructor, and Actor—South Carolina Youth Detention Facility; Dixieland Theater Academy;
U.S. DoD School, Columbia, SC, 1998–2003
􀁸 Performance: Recruited for role in Dixieland Theater production of Bridge to Terabithia.
Performed throughout region.
􀁸 Creativity: Conceived and executed original teaching methodology to improve language
skills of at-risk youth. Success led to quick transition of volunteer role to part-time paid
position.
Board Member/Member—Junior League of Columbia, Columbia, SC, 2000–2003
􀁸 Leadership: Elected by new class of members to head up major community project, a
holiday toy drive that served 120 area children. Created project plan, delegated
responsibilities, scheduled activities, and coordinated distribution.
􀁸 Project Management: Spearheaded annual scholarship drive that awarded 3 grants to
outstanding local youth. Managed applications, coordinated judges’ panel, and secured
publicity.
􀁸 Recognition: Named Provisional of the Year for contribution to the organization, 2000–2001.
Board Member/Member—Downtown Club, Columbia, SC, 2000–2003
􀁸 Project Management: Chaired a key initiative to drive young adults to downtown
enterprises. Secured 15 business sponsorships.
Board Member—South Carolina Youth Detention Center, Columbia, SC, 1999–2001
􀁸 Strategy & Analysis: Analyzed the organization’s financial records, budget, and
curriculum to develop long-term strategy for best use of facility and resources.
Campaign Volunteer—City Councilor Debra Clegg, Columbia, SC, 2002
􀁸 Teamwork: Participated in grass-roots campaign effort that resulted in 2-to-1 victory for
new city councilor.
􀁸 Project Management: Coordinated volunteers and helped manage fund-raising events.
Education
University of South Carolina, Columbia, SC
􀁸 Master’s in Early Childhood Education, 2001
􀁸 Certification in Theater Education, 1998
􀁸 Bachelor of Arts in Theater, 1997—Theater Student of the Year, 1997
RESUME 15, CONTINUED
96
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 16: BY GEORGE DUTCH, CMF, CCM, JCTC
J. Robert Martin
42 Covington Drive Home: (613) 853-8146
Ottawa, Ontario K2L 4H9 Email: jrobm@internet.com
Business Process & Planning Specialist
Start-up Ventures / Information Systems & Technology / General Business
Specialist at planning and implementing processes to improve the effectiveness of business teams and business
systems. Possess strong analytical and problem-solving skills and the ability to quickly determine how a process or
system works, identify improvements, and envision any new procedures required. Excel at performing thorough
research and synthesizing different ideas to create a complete process from the individual components.
Competent, dependable, self-reliant, and accurate professional, team player, and natural leader. Strengths include
􀁸 Strategic Planning & Growth 􀁸 Business Development & Growth 􀁸 Team Building & Leadership
􀁸 Project Management 􀁸 Revenue & Profit Maximization 􀁸 Communications Skills
􀁸 General Management 􀁸 Client Relationship Management 􀁸 Programming Life Cycle
Highlights of Achievements
􀁸 Prepared a report focusing on the future operations and structure of a start-up company. Result: Highlighted
areas of improvement, reducing overlap and inefficiencies.
􀁸 Managed all aspects of a quarter-million-per-annum project. Result: Returned the project to profitability by
managing contract scope and resources, as well as securing new revenue-generating opportunities.
􀁸 Initiated and led a discussion group for current and potential team leads. Result: Significantly shortened
learning curve for new team leads and reduced training expenses.
􀁸 Initiated just-in-time training for team members lacking project-critical knowledge. Result: Significantly
shortened learning curve for employees new to the technology without additional training expenses.
Professional Experience
Computer Support & Consulting, Self-Employed, Ottawa, Ontario July 2003 to present
Environment: Small businesses and home offices requiring on-site and on-call assistance purchasing computer
components, troubleshooting problems or software/hardware tutorials. Solutions often require
learning new technologies quickly.
Sample Achievements
􀁸 Reduced or eliminated many program instabilities and errors from a computer system. Result: Significantly
reduced computer downtime for small business owner.
􀁸 Evaluated and installed new software to access multiple file formats from different platforms. Result: System is
compatible with all major file formats and platforms, greatly increasing efficiency of a core business function.
􀁸 Created procedures to streamline mass-mailing process. Result: Business now produces all mass mailings
in-house, eliminating time and cost required to outsource the work.
Project Leader, Local/Global Technologies, Kingston, Ontario July 2002 to July 2003
Environment: Start-up venture developing mobile electronic devices to automate logging, tracking, and reporting
requirements for the trucking industry. Reported directly to the President on matters of marketing,
company operations, internal structure, and policies.
Sample Achievements
􀁸 Designed customer-support policies in preparation for product launch. Result: Reduced training and issue
resolution time while ensuring consistency when resolving customer-support issues.
􀁸 Managed team responsible for launching the company’s marketing web site, as well as developed brochures and
other marketing materials. Result: Increased awareness of the company in a professional manner, especially
among potential clients and investors.
􀁸 Organized the company’s first appearance at a national trade show. Result: Company and product were
introduced to more than 12,000 attendees.
… /2
Career Change: From computer programmer to business process specialist.
Strategy: Translate technical jobs to business language with documented results.
Chapter 4: Accounting, Finance, Business, and Insurance
97
TLFeBOOK
J. Robert Martin page 2
IT Consultant, CDI Management Systems Canada, Inc., Ottawa, Ontario May 1999 to March 2002
Environment: IT systems integration company with the majority of clients in the government sector. Held different
positions with a variety of projects, including programmer/analyst, project leader, advisor, and
researcher. Also active in initiating or leading many internal projects, such as discussion groups,
satisfaction surveys, and social events.
Sample Achievements
􀁸 Researched and created reusable document templates for current and future Internet Security projects.
Result: Reduced time and training required to document Internet Security projects.
􀁸 Designed, analyzed, and reported to senior management findings of an internal survey focused on improving
staff meetings. Result: Increased employee satisfaction and the effectiveness of staff meetings.
􀁸 Consulted on the development of an internal Lotus Notes database. Result: Shortened learning curve of
development team and resolved errors so database could be launched as quickly as possible.
Application Designer/Builder, National Pacific Railway, Toronto, Ontario June 1997 to May 1999
Environment: Maintenance and enhancement support for the company’s mainframe payroll system. Responsible for
designing, testing, and implementing program modifications as well as providing 24/7 on-call support
for critical problems.
Sample Achievements
􀁸 Performed 24/7 on-call support for the highly visible payroll application. Result: Ensured time-sensitive
systems completed successfully and as scheduled. Reduced future errors and support requirements through
proactive system maintenance and detailed problem logs.
􀁸 Provided on-site support and training for a highly visible, time-critical payroll tax database. Result: Clients
were able to produce and distribute required tax information to employees on time.
􀁸 Designed and produced all aspects of a promotional video for company relocation. Result: Employees could
make an educated decision about relocating from Toronto to Calgary.
Technical Skills
Proficient in all aspects of the programming system life cycle, especially pertaining to mainframe platforms, as well
as some knowledge of C, C++, PowerBuilder, and LotusScript. Always eager to learn new skills. Proven ability to
deliver quality work when faced with a short learning curve.
Applications Operating Systems Languages Internet
MS Office 2000,
WS_FTP Pro,
Lotus Notes, TSO
Windows 9x/NT,
MacOS, OS/390,
OS/2
COBOL, JCL, C,
C++, PowerBuilder,
LotusScript
HTML, PKI architecture,
various browsers & mail
applications
Education
Bachelor of Engineering and Management (1997), McMaster University, Hamilton, Ontario
Environment: Combined Engineering Physics degree with the core Commerce courses to gain a balanced
appreciation of business and technology. Acquired management knowledge in courses such as
marketing research, project management, finance and accounting, human resources management,
and business law. Gained experience with technology studying solid-state electronics, laser and
electro-optics, nuclear energy, hardware design, and statistical analysis. Extracurricular roles
included President of the Engineering and Management Club (1993􀀐1995) and member of the
Residence Council (1990􀀐1991).
REFERENCES AVAILABLE ON REQUEST
RESUME 16, CONTINUED
98
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 17: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM
ANDRE MITCHELL
513-249-0090 9787 Covington Place, Apt. 7, Cincinnati, OH 45005 am@cinci.rr.com
Building Manager
Efficient and effective manager with experience in multiple facets of building construction, maintenance, and
management and exceptional performance in critical areas of building safety, security, and tenant satisfaction.
Maintenance/management experience includes multi-tenant commercial properties, food-service facilities, and
entertainment venues as large as 25,000 square feet.
Skilled/licensed carpenter, HVAC technician, sheet metal fabricator, and auto mechanic with additional
experience maintaining electrical and plumbing systems. Licensed real estate agent proficient at showing
property and managing tenant relations.
General Manager: The Blue Note, Cincinnati, OH 1995–Present
Direct all business operations for 15,000-sq.-ft. nightclub with weekly revenues exceeding $100,000. On board
since start-up; put in place the operating procedures, security standards, and revenue safeguards that have been
pivotal to long-term success and profitable operation of the club.
Recruit, train, and manage 42 staff. Manage financial operations, including monthly budgets, payroll,
assessments, and inventory. Ensure compliance with all building and safety codes; oversee building
maintenance, including A/C, plumbing, and electrical.
􀀻 Site selection & construction: Assisted owners in locating and selecting site in up-and-coming
downtown neighborhood. Oversaw building construction and club layout. Represented owners at
community meetings and before licensing boards.
􀀻 Revenue protection: Established foolproof ticketing system that eliminates non-paying guests and
guarantees revenue accountability. Set demanding standards for door staff and hold them accountable.
􀀻 Safety & security: Created effective security system that minimizes use of illegal substances and
promotes a safe environment—since launched, zero incidents. In demand as consultant to introduce
similar systems in other Tristate-area clubs.
􀀻 Community relations: Instituted street-side crowd control to minimize neighborhood disturbances.
Personally visible and accessible to all neighbors.
􀀻 City agency relations: Personally secured and maintained up-to-date city licenses for fire safety and
building security. Built excellent relationships with Cincinnati Police and Fire Departments.
􀀻 Staff loyalty & reliability: In high-turnover industry, retained staff long term—including 3 bar staff
and 3 coat-check staff since opening of club. Constantly improve staff skills through training. Create a
positive, team-oriented culture.
Property Manager: Downtown Spaces Realty, Cincinnati, OH 1998–2002
Managed multi-unit commercial property with close attention to safety, building maintenance, and swift
resolution of tenant issues.
􀀻 Maintenance: Created maintenance schedules and performed or supervised all aspects of
maintenance, repairs, cleaning, and rules enforcement.
􀀻 Management: Showed property to prospective tenants; managed leasing and evictions; maintained
excellent tenant relations through professional approach to building management.
Career Change: From nightclub general manager to building/facilities manager.
Chapter 4: Accounting, Finance, Business, and Insurance
99
TLFeBOOK
513-249-0090 ANDRE MITCHELL am@cinci.rr.com
Construction / Supervisor: Buckeye Mechanical Systems, Toledo, OH 1990–1995
Performed wide range of activities related to installation and servicing of residential and commercial HVAC
systems.
􀀻 Special skills: Fabricating and installing sheet metal; rebuilding, servicing, and installing steam
turbines and absorption units; all areas of pipe fitting for refrigeration and hot water boilers.
􀀻 Staff and project management: Supervised work crews to ensure efficient and timely project
completion. Trained workers in all aspects of the job.
Manager: Lakeside Inn, Port Clinton, OH 1993–1995
Turned around unprofitable, inefficient, poorly managed seasonal facility and created a profitable
inn/restaurant/nightclub that was so successful, owners invested in Cincinnati club (The Blue Note) and
brought me on as GM from day one.
􀀻 Operational turnaround: Revamped entire operation for better efficiency; replaced 90% of staff;
introduced new computer system for cash registers and office functions; instilled strict operational
policies and procedures. Transformed lax operation to consistently profitable “tight ship.”
􀀻 Safety and security: Implemented and maintained new security practices for bar, nightclub, and
hotel.
Manager: Alhambra Nightclub, Toledo, OH 1988–1993
Worked in all areas of nightclub operations, beginning as busboy and advancing to manager of 25,000-sq-.ft.
establishment with 1,800-patron capacity.
Managed stock and ordered inventory. Handled all employee payroll accounts. Hired and trained staff at every
level. Managed all special events as well as day-to-day functions of the nightclub.
Licenses / Certifications / Technical Skills
􀀻 Cincinnati Fire Department certifications: Fire Drill Conductor, Maintenance, Public Assembly.
􀀻 Cincinnati Health Department License for Food Service.
􀀻 Certified auto mechanic. Sheet metal worker, fabrication and installation.
􀀻 Former union carpenter (employed full-time with Local 129 from 1984–1986). Scaffolding and
rigging experience on high-rises.
􀀻 Licensed refrigeration and air-conditioning technician. Electrical and plumbing experience.
􀀻 Ohio Real Estate License; related education through College of Mount St. Joseph:
— Changing Dynamics of Real Estate (11/03)
— Real Estate Law (11/01)
— The Management of Residential Property (11/01)
— The Management of Commercial Property (10/01)
RESUME 17, CONTINUED
Strategy: Pull out just the relevant experience from the most recent position, which involved broader
sales, marketing, and supervisory experience than is detailed in this resume. Include part-time property
manager role as key experience.
100
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 18: BY CINDY KRAFT, CCMC, CCM, JCTC, CPRW
MICHAEL FISHER, MBA, CPA
717-222-8988
fisher@email.com
2283 Atlantic Avenue, York, PA 17404
SENIOR MANAGEMENT EXECUTIVE
Finance ... Change Management ... Procurement … Purchasing
Visionary strategist with a demonstrated ability to deliver corporate objectives. Solid 13-year career
creating market advantage, reducing and controlling expenses, and fostering a culture of teamwork,
shared mission, and dedication to customer satisfaction. Key strengths ...
“You quickly
jumped in with
both feet and made
an immediate
contribution to our
team. Specifically,
your analysis and
projections of our
financials and
operational metrics
within our group
have been right on
track.”
John Jones
General Manager
Michael “improved
his revenue
standing as the
manager from the
#6 position to the
#2 position in
about 60 days.”
Loren Hughes
Director
Consumer Ops
Leadership ... Pioneered a service program to improve customer service ratings that
exceeded quarterly targets and captured the #1 position among 7 teams. The
program was adopted by corporate and rolled out in 21 offices.
Cost Reductions ... Collaborated with intradepartmental managers and senior
executives to implement a cost-reduction plan companywide. Negotiated a
telecommunications contract that generated $1.8 million in savings annually.
Change Management ... Drove the organization’s ranking from #6 out of seven to #2
in sales performance within 60 days by introducing an empowering, team-based
management style.
Vendor Sourcing ... Consolidated temporary services sourcing from 50 providers to
one national contract, generating $200,000 in annual expense savings.
Team Building ... Championed employee development, recognition, and open
communication that positioned the call center as #1 in product retention within a
9-state region in 5 months.
New Product Launch ... Introduced incentives and measurement tools that positioned
the territory as #1 in telephone sales within a 5-territory region.
Participative Management ... Partnered with the Communications Workers of
America (CWA) union to create a performance-based work environment,
establishing best-in-class benchmarks for management practices.
Training & Development ... Key member of a 6-person team tasked with developing
sales effectiveness training and implementing a certification process. Drove 15%
annual sales increases post-implementation, garnering the VP/GM “Shining Star”
Award.
PROFESSIONAL EXPERIENCE
BANK OF AMERICA, York, Pennsylvania
Director of Customer Service Operations—2002 to Present
Recruited to take over leadership of a department with a history of ineffective leadership, lack of
performance, escalating expenses, and excessively high budgets. Manage a 15-person staff and $100
million expense budget; report directly to the Controller.
􀂃 Reduced expenses by $2.5 million through detailed reports and analysis of travel, telecom, express
mail, copier leases, office supplies, document management, and cell phone policies.
􀂃 Partnered with the Human Resources Director to negotiate a 10% contract reduction on a national
temporary services contract, yielding an annual expense savings of $200,000.
􀂃 Pioneered the department’s first-ever incentive performance plans.
Career Change: From call-center manager to finance executive.
Strategy: Create a skills-based resume to pull out financial accomplishments; add quotes from supervisors
to provide even more emphasis on his qualifications in his target area.
Chapter 4: Accounting, Finance, Business, and Insurance
101
TLFeBOOK
MICHAEL FISHER Page 2 717-222-8988
VERIZON, Tampa, Florida
Hired as a Financial Analyst, launching a successful ten-year career holding increasingly responsible
management positions with this Fortune 100 communications services company. Recruited for a special
assignment as Finance Manager with P&L responsibility for a $200 million expense budget.
Manager of Sales/Service/Retention, Consumer Services—2001 to 2002
Selected to drive sales and ensure customer service and retention. Managed 12 direct reports and 100
union-represented employees.
􀂃 Personally selected by senior management from among 1,000 candidates to participate in the
Gateway Leadership Program.
􀂃 Completely turned around sales performance, taking the team from #6 to #2 in 60 days. Maintained
the second position for the balance of 2001.
􀂃 Initiated the customer service and satisfaction program that took ratings from #3 to #1 in 60 days.
􀂃 Built team unity and empowered employees to achieve corporate goals, establishing the team as #1
in product retention and beating the company’s regional retention rate by 8%.
Manager of Sales Excellence, Consumer Services—2000 to 2001
Personally chosen for leadership, product knowledge, vision, and financial expertise for this newly
created position.
􀂃 Developed the Sales Effectiveness Training program that standardized training, strengthened the
overall regional sales organization, and led to annual revenue increases of 15%.
Finance & Call Center Manager, Consumer Services—1997 to 2000
Promoted to Finance Manager and within 12 months assumed additional responsibilities directing a
13-person team in the special-needs call center.
􀂃 Resolved a $20 million shortfall in sales goals to finish #1 in booked revenues by benchmarking
internal performance, reallocating revenue goals between sales and service departments, and
employing performance metrics for sales representatives.
Financial Analyst, Consumer Services Finance—1992 to 1997
Conducted post-promotion marketing reviews for profitability; recommended marketing and
operations funding prioritizations; reviewed income statement categories to evaluate financial tradeoffs;
and analyzed activity-based costing system results.
PRIOR RELEVANT EXPERIENCE
Financial & Compliance Auditor, FLORIDA AUDIT DEPT., Tallahassee, Florida—1990 to 1992
Staff Accountant, Audit Staff, ERNST AND YOUNG, Nashville, TN—1989 to 1990
EDUCATION
Master of Business Administration, University of Florida, Gainesville, Florida—2001
Bachelor of Science in Accounting, Purdue University, West Lafayette, Indiana—1989
CERTIFICATIONS
Certified Public Accountant (CPA) 􀅀 Certified Internal Auditor (CIA)
Certified Information Systems Auditor (CISA)
RESUME 18, CONTINUED
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 19: BY SHARON PIERCE-WILLIAMS, M.ED., CPRW
DEREK STEPHENS
215 Churchill Street, Pittsburgh, PA 15212
412.322.1258
dstephens@msn.com
* MANAGEMENT CONSULTING *
Certified Six Sigma Black Belt
Consummate Research Scientist with a synergistic proficiency between technical disciplines and Six
Sigma strategies to successfully integrate analytical insight and business knowledge. Highly motivated with a
responsible work ethic and a solutions-oriented focus within a demanding environment to impact long-term
process improvements. A professional communicator with the ability to build relationships based on mutual
respect, trust, and benefit.
Business Analysis and Team Development
􀂃 Apply cross-functional communications to interface with high-profile business clients, consultants, teams,
agencies, professors, and students.
􀂃 Integrate strong quantitative and analytical skills to re-engineer business processes using the Six Sigma
methodology leading to optimum business efficiency.
􀂃 Present scientific data and information to non-scientific communities while leading and participating on project
teams.
􀂃 Play instrumental role in bringing new products to market. Improve processes to make products more robust.
Technical Expertise
􀂃 Design experiments for product analysis and formulate strategies to reduce process variation.
􀂃 Recognized internally as technical expert in optical thin films. Submitted three intellectual property
applications.
􀂃 Apply highly developed technical discipline to create process improvements through data-driven decision
making.
􀂃 Astute understanding of air-sensitive and solid-state chemical manipulations.
􀂃 Extensive hands-on experience utilizing chemical vapor deposition, solvo/hydro-thermal, high-pressure synthetic,
glass-blowing, glove-box, and vacuum-line techniques.
􀂃 Computer Skills—Statistical analysis software: JMP
Silicon graphics crystallographic software: SHELXTL and Cerius2
WORK EXPERIENCE
SR. RESEARCH SCIENTIST, RRT Industries, Pittsburgh, PA 2001–PRESENT
RESEARCH ASSISTANT, University of Michigan, Ann Arbor, MI 1999–2001
RESEARCH ASSISTANT, Arizona State University, Tempe, AZ 1997–1999
TEACHING ASSISTANT, Arizona State University, Tempe, AZ 1997–1999
SYNTHETIC POLYMER CHEMIST, RRT Industries, Oak Creek, WI 1996–1997
RESEARCH ASSISTANT, Carroll College, Waukesha, WI 1996–1997
EDUCATION
PH.D., University of Michigan, Ann Arbor, MI Emphasis: Materials Chemistry
Project: Synthesis, design, characterization, and study of highly porous metal-organic materials for
use in heterogeneous catalysis, gas and liquid separation, and storage applications.
M.S., Arizona State University, Tempe, AZ Emphasis: Inorganic Chemistry
Project: Synthesis and design of single-source molecular precursors for chemical vapor deposition of
group III nitrides for use in light-emitting diodes.
B.S., Carroll College, Waukesha, WI Major: Chemistry Minor: Business Administration
Career Change: From research scientist to management consultant.
Strategy: Create a layered resume with the option to use either two or three pages depending on the
specific opportunity. Page 1 contains qualifications gleaned from past experiences; page 2 shows
Chapter 4: Accounting, Finance, Business, and Insurance
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TLFeBOOK
DEREK STEPHENS
215 Churchill Street, Pittsburgh, PA 15212
412.322.1258
dstephens@msn.com
Page 2
KEY PROJECT MANAGEMENT & LEADERSHIP
Challenge: New Product Development—To generate ideas and applications for new products that define
value-added opportunities.
Actions: (1) Design and develop novel materials for next-generation products.
(2) Assess novel materials for unique product opportunities.
(3) Lead technical activities within team environments.
Results: Inventor of Solarshade self-cleaning glass product.
Launch Date: February 2003
Build intellectual property position—Application #US 5,215,348
Challenge: Market Development—To analyze problems and creatively generate solutions to overcome
production issues.
Actions: (1) Develop process strategies and possible capabilities for producing materials.
(2) Perform online design of experiments at production facility.
(3) Establish trends using Six Sigma methodology.
(4) Design pathways to eliminate problematic issues.
(5) Provide technical input to assist and influence customer.
Results: Employ novel approach to overcome process issues.
Inventor of Visiongate statistical software to track and eliminate problematic technical issues.
Launch Date: December 2004
Build intellectual property position—Application #US 6,451,730
Challenge: Academia Collaborations—To leverage expertise within academia to bring new technology to
RRT Industries.
Actions: (1) Collaborate with Materials Science and Environmental Engineering departments to initiate
ideas to leverage expertise.
(2) Provide appropriate materials and assist with analysis to finalize project goals.
(3) Assess results using Sigma Logic methodology to define products and opportunities.
(4) Translate university work to RRT process technology.
(5) Recommend ways to improve RRT process.
Results: Define products and opportunities.
Build intellectual property position—Application #US 9,296,197
RECOGNITION AWARDS
Two awards for technical project update presentations to the CEO and Executive Committee of RRT—
awarded by R&D Director of RRT.
Idea Generation Committee Award for contribution and leadership in uncovering new ideas for product
opportunities—awarded by R&D Associate Director of RRT.
Successful online design of experiments that revealed process limitations to overcome product qualification
hurdles—awarded by Manager of Glass Coatings Process Control Group of RRT.
Rackham Dissertation Fellowship (University of Michigan)—departmental fellowship awarded to most
promising dissertation.
RESUME 19, CONTINUED
in-depth project leadership using the CAR approach; and page 3 documents publications and scientific
instrumentation knowledge.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 19, CONTINUED
DEREK STEPHENS
215 Churchill Street, Pittsburgh, PA 15212
412.322.1258
dstephens@msn.com
Page 3
PRESENTATIONS / PUBLICATIONS
Presentations: “Precursors for Strongly Bonded Three-Dimensional Frameworks,” D. Stephens, Abstr
Pap Am Chem Soc. 220: 354-Inorg. Chem. Part 1, August 20, 2000.
“Synthesis of Cl2InN3, Br2InN3, and Related Adducts,” D. Stephens, Departmental
Seminar, Arizona State University, April 3, 1999.
“Combustion of Liquid Organic Compounds in a Bomb Calorimeter,” D. Stephens, Abstr
Pap Am Chem Soc. 213: 511-Chem. Ed. Part 1, April 13, 1997.
Publications: “Synthesis, Characterization, and Sorbtion Comparisons of Tb2(B10)3, Tb2(AnDC)3, and
Tb2(DHDC)3.” Submitted.
“Mixed Metal-Organic Frameworks Constructed from Benzene Tricarboxylic Acid.”
Submitted.
“Highly Porous Three-Dimensional Metal Formates.” Submitted.
“Design of Secondary Building Units Using Functionalized Terephthalates.” Submitted.
“Synthesis of New Azidoalanes with Heterocyclic Molecular Structures,” J. Williamson,
J. Miller, D. Stephens, Main Group Met. Chem., 24 (2): 77–84 Apr. 16, 2001.
“Synthesis and Structures of Heterocycle Azidogallanes [(CH3)ClGaN3]4 and
[(CH3)BrGaN3] 3 en route to [(CH3)HGaN3]4: An inorganic precursor to GaN,”
J. Williamson, J. Miller, D. Stephens, T. Reiter, J. Huber, Inorg. Chem., 39 (17):
3805–3809 Aug. 21, 2000.
“Synthesis of Cl2InN3, Br2InN3, and Related Adducts,” D. Stephens, J. Miller,
J. Williamson, Inorg. Chem., 39 (7): 1615 Apr. 3, 2000.
“H2GaN3: A Facile Approach to GaN,” J. Miller, K. Burnside, D. Stephens,
J. Williamson, Inorg. Chem., 37 (26): 6638–6644 Dec. 28, 1998.
Complete publication and abstract bibliography available on request.
INSTRUMENTATION
Extensive experience Fluent background
· FTIR spectroscopy · Single crystal x-ray diffraction
· High/low temperature x-ray powder
diffraction
· Scanning electron microscopy
BSE/ SEI/ EDS
· Thermogravimetric analysis · Solid state and solution NMR
· Mass spectroscopy 13C/31P/15N/1H
Electron impact ionization · Rutherford backscattering spectrometry
· Ultra high-vacuum chemical vapor
deposition film growth processes
Fast atom bombardment
· Gas chromatography
· Ultraviolet spectroscopy
Chapter 4: Accounting, Finance, Business, and Insurance
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TLFeBOOK
CHAPTER 5
Resumes for Career Changers
Seeking Technology Positions
Despite outsource and offshore initiatives, the demand for qualified
technologists continues to grow. It is important to have the right
qualifications to be considered for these opportunities. Note how
many of the resumes in this chapter emphasize recent training and
list specific technologies and skill sets. These resumes represent the
following specific career and industry changes:
• Carpenter to network administrator
• Graphic designer and musician to video game audio
engineer
• Library science to information technology
• Certified surgical technologist to network administrator
• Education to publishing information technology
• Manufacturing engineering to IT
• Customer service to computer graphics
• Retail to network management
• Telecommunications account executive to video
game producer
• Sales manager to Chief Information Officer
TLFeBOOK
WILL GATEM wgatem@construct.net
105 Outlook Drive Nashville, Tennessee 37239 615.792.1412
NETWORK ADMINISTRATOR
􀂾
􀂾
􀂾
􀂾
􀂾
Versatile, hardworking individual; driven to meet or exceed expectations.
Passion and exceptional aptitude for working with computers. Skilled in troubleshooting and
identifying procedures needed to maintain a reliable and efficient network to keep the
organization running smoothly and profitably.
Knowledgeable in designing gates in hardware and software to allow free exchange of data,
custom applications, and the computer power to process this information for authorized users;
also skilled in setting up firewalls to protect proprietary information from outsiders.
Effective interpersonal skills; work well as a team member with people at all levels of an
organization and of various cultures. Equally capable working independently.
Computer proficiency includes Microsoft Office (Word, Excel, Access, Outlook, PowerPoint),
QuickBooks Pro, backup protocol, and scanning documents/graphics.
EDUCATION / TRAINING
Coursework in Computer Technology, 2003 4.0 GPA
Vanderbilt University—Nashville, TN
Coursework in Microcomputer Familiarization, 1984
Coursework in Mechanical Engineering, 1982
The Ohio State University—Columbus, Ohio
CERTIFICATION
Microsoft Certified Systems Engineer, 2004
Microsoft Certified Professional, 2003
􀁸 Networking Essentials 􀁸 NT Workstation
􀁸 Proxy Server 􀁸 NT Server in the Enterprise
􀁸 Internetworking with Microsoft TCP/IP on Microsoft NT 4.0
EMPLOYMENT
Brant Construction Co., Inc.—Nashville, TN 1982–Present
CARPENTER FOREMAN—1990–present
CARPENTER—1976–1990
LABORER—1972–1976
Earned respect of co-workers and supervisors in family-owned business through diligent observation and
application of skills learned. Demonstrate remarkable work ethic.
􀁸
􀁸
Supervise 3–10 carpenters and laborers in construction/renovation/maintenance of residential/
commercial buildings. Schedule subcontractors. Ensure accuracy of work.
Calculate space estimates regarding material costs, labor costs, and time from start of project to
completion. Organize job site and ensure tasks are completed in a timely and cost-effective
manner.
Career Change: From carpenter to network administrator.
Strategy: Emphasize recent education and use the introduction to detail transferable skills gained from
multiple experiences.
RESUME 20: BY JANE ROQUEPLOT, CPBA, CWDP
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Part II: Sample Resumes for Career Changers
TLFeBOOK
sam elliot
148 W 219 , th St. Torrance CA 90502
(310) 555-1212. samuel@samuelelliot.com
Keyboardist/Programmer/Engineer for The Memory Chain
– transitioning to video game audio engineering –
– Member ASCAP –
profile Built extensive original F/X library. Wrote, performed, engineered, and produced four
albums. Advanced skills in session dialing for basic tracking, overdubs and voice-overs,
Foley, mixing and mastering, and live mixing for clubs and national tour venues.
Strengths include
Sound Effect Creation … Sampling/Looping … Music Composition …
Audio Engineering/Production … Orchestral Scoring … MIDI …
Digital Audio Studio … Musician: Guitar, Keyboards, Drums … Audio Editing
Skilled in a variety of studio applications including: Pro Tools, Cubase SX, Sound
Forge, DirectMusic Producer, Acid, Reason, Logic, SoundDiver, ReBirth, and
Studio Vision Pro.
selected
reviews
“The Memory Chain takes sampling to a new level…. Sam Elliot has done it again.”
LA Times, May 2002
“The Memory Chain’s latest album is the one where Sam Elliot finally takes center stage
… and if this album is any indication, he should have been there long ago.”
Q magazine, October 2001
“Sublime keyboards … Sam Elliot is a musician’s musician.”
Musician magazine, June 2000
musical
career
Keyboardist/Programmer/Engineer, The Memory Chain, 1996–2001
Released four CDs as sound designer and performer with this critically acclaimed band.
Toured U.S., Asia, and Europe extensively. Played keyboards on four CDs and 600+
live performances.
Clear Sounds Audio, 2nd Engineer, Paid Internship, 1998
Recorded, edited, mixed, and produced multi-track audio productions for major label
artists and advertising agencies. Assisted outside engineers.
other
experience
Freelance Designer, Graphics and Web Design, 2001–Present
education BA in Music. Emphasis in Electronic Music and Recording
Career Change: From graphic designer and musician to video game audio engineer.
Strategy: Use name recognition of well-known band to capture interest; combine this with emphasis on
technical abilities and deemphasize design experience even though it is recent.
RESUME 21: BY LOUISE FLETCHER, CPRW
Chapter 5: Technology
109
TLFeBOOK
MELANIE MARTINSON
34 Straight Path Avenue
Brentwood, New York 11717
(631) 887-0990
MMIT@techway.net
Transitioning from Library Science to Information Technology, bringing the following transferable strengths:
􀁸 Advanced Research Strategies 􀁸 Information Systems Management 􀁸 Vendor Sourcing & Relations
􀁸 End-User Support 􀁸 Systems Infrastructure 􀁸 Purchasing/Inventory Control
􀁸 Staff Training & Supervision 􀁸 Customer Service Excellence 􀁸 Expenses/Budget Control
CREDENTIALS
Info-Tech Training Center, Huntington, New York
A+ Certified Technician, 2004
Adelphi University, Garden City, New York
Master of Science, Library Science, 1990
C.W. Post at Long Island University, Brentwood, New York
Bachelor of Arts, Sociology, 1986
PROFESSIONAL EXPERIENCE
Career track in librarian science and business management, bringing the following transferable experience:
Information Systems/Database Management
􀁸 Developed reference tools for collecting, organizing, interpreting, and classifying information.
􀁸 Successfully trained users on Internet navigation techniques for use in complex reference searches.
􀁸 Accessed proprietary vendor databases with demonstrated expertise of complex infrastructure navigation.
􀁸 Applied advanced media, including the Internet, virtual libraries, and remote resources.
􀁸 Developed a strategic database-driven system that proved effective for generating Internet results.
Business Management/Customer Support
􀁸 Established brick-and-mortar and Internet-based bookstores with total responsibility for business operations.
􀁸 Cost-effectively purchased and resold books from publishers and wholesalers for global distribution.
􀁸 Maintained a strong vendor base to ensure a broad selection and availability of used and hard-to-find books.
􀁸 Recruited, trained, and supervised personnel in areas of product knowledge, research, and customer service.
􀁸 Delivered quality customer service tailored to individual customer needs, ensured open lines of
communication between all concerned, and handled all aspects of financial management and reporting.
WORK HISTORY
Reference Librarian, Kennedy University, Coram, New York 2001–Present
Reference Librarian, Sheridan Community Library, Islip, New York 1996–2001
Reference Librarian, Lincoln Public Library, Brentwood, New York 1990–1996
Managing Owner, Skies The Limit Books, Deer Park, New York 1985–1990
Career Change: From library science to information technology.
Strategy: Emphasize profile and keywords using a functional format that really highlights transferable
experience.
RESUME 22: BY ANN BAEHR, CPRW
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RENÉE ROVAN
4405 Georgia Avenue, NW, #412, Silver Spring, MD 20901, (301) 291-8512, rrovan@email.com
NETWO R K A D M I N I S T R A T I O N P R O F E S S I O N A L
Pursuing Cisco Certified Network Associate (CCNA) and Network+ credentials.
Proficient in Microsoft Office applications in a Windows XP/NT environment.
E D U C A T I O N
Information Systems (IS), IS Management Specialization (Honors Graduate), Avery College, Arlington, VA
..........................................................................................................................................................................2003
Northern Virginia College, Alexandria, VA ..........................................................................................1999–2000
Medical Specialist/Surgical Technology, U.S. Armed Forces Health & Sciences College, Irving, TX .......1997
A P P L I E D R E S E A R C H P R O J E C T S
Completed Applied Research Projects (ARPs), in conjunction with IS degree requirements, covering all
aspects of design and management of organizational technical resources, as follows:
􀂾 Organizational Culture and Leadership (2003): Evaluated the organizational culture of Briarwood
Surgery Center’s endoscopy unit and operating room (OR) in order to ensure that the mission and vision
statements were being appropriately applied at the staff level.
􀂾 Human Resources (HR) Management (2003): Established a comprehensive orientation package for
the Briarwood Surgery Center’s clinical staff.
􀂾 Strategic Management and Planning (2002): Conducted internal/external environmental assessments
in order to identify an approach for Briarwood Surgery Center to expand its OR facilities.
􀂾 Financial Accounting (2002): Created a quarterly operating budget for the Briarwood Surgery Center
and implemented an expenditure tracking system.
􀂾 Database Management Systems (2002): Created an inventory-control system that optimizes inventory
maintenance in a cost-effective manner.
􀂾 Networking and Telecommunications (2002): Identified solutions to integrate Briarwood Surgery
Center’s two local area networks (LANs) into a single LAN.
􀂾 Systems Analysis and Design (2002): Created a project plan to automate and streamline Briarwood
Surgery Center’s cataloging of surgical supplies.
􀂾 Management Support Systems (2002): Identified solutions to resolve inventory-control vulnerabilities
at minimal cost for Briarwood Surgery Center.
􀂾 Statistics and Research Analysis (2001): Generated graphics to illustrate the Merrifield Hospital
Center’s assisted-reproduction success rate statistics.
P R O F E S S I O N A L E X P E R I E N C E
CERTIFIED SURGICAL TECHNOLOGIST
Briarwood Surgery Center, Silver Spring, MD .................................................................................. 2002–Present
Merrifield Hospital Center, Vienna, VA ................................................................................................2000–2002
U.S. Army Reserves, Allen Reece Medical Center, Washington, DC ...................................................1998–2000
Kelway Ambulatory Surgery Center, Irving, TX ...................................................................................1997–1998
M I L I T A R Y E X P E R I E N C E
U.S. Army Reserves ........................................................................................................................... 1997–Present
Career Change: From certified surgical technologist to network administrator.
Strategy: To paint the picture of an accomplished professional, focus on the numerous applied
research projects she completed in conjunction with her IT/IS degree requirements.
RESUME 23: BY BILL KINSER, MRW, CPRW, JCTC, CEIP, CCM
Chapter 5: Technology
111
TLFeBOOK
ROBERTA HENSLEY
Staten Island, New York 10306
H: 931-296-6949 􀙨 C: 931-622-2511 􀙨 rhensley@aol.com
SUMMARY OF EXPERTISE
INFORMATION TECHNOLOGY 􀙨 PUBLISHING
Publication Timeline
Management
Editing and Preparation
for Publication
System Management
and Integration
Multimedia Presentation
and E-Publication
Exacting, accurate professional with unusual combination of skills in language manipulation and technology application.
Experience in publishing, education, and information technology with ability to synthesize knowledge across industries.
Strengths in writing, research, information analysis, and intuitive system design.
TECHNICAL SKILLS
Operating Systems
Windows 2000 Windows NT/XP Windows NT AS MacOS
Database Technologies
Oracle
SQL
SQL Plus
MS Access
Oracle Groupware
Network Management and Protocols
LAN Server TCP/IP LAN/3000/9000
Software Applications and Languages
HTML
PeopleSoft
Lotus Notes
MS Exchange
CorelDRAW
Visio
MS Graph
MS FrontPage
Adobe Acrobat 6.0
MS Office Suite
EXPERIENCE
CONSULTANT 2000 to 2004
Provided consulting services in areas of technology, publishing, and training.
McGraw-Hill
Served as Project Leader managing production schedule for highly complex, extensive educational publication
encompassing traditional print media plus multimedia components including CD-ROM, cassettes, and digital artwork.
Managed project schedule to ensure deadlines were met by more than 10 copy editors and three production areas.
Maintained folios and content tracking.
IMPACT: Kept entire project on track and organized with high accountability to project editors. Provided topnotch
hand-off of entire project in situ for future continuation or salability.
Bernstein, White, Nudelman & Gable
Executed high-level desktop publishing for financial and legal clients. Prepared dispositions, briefs, reports, contracts,
and financial documents for presentation. Passed rigorous testing standards regarding software knowledge,
proofreading abilities, and writing.
IMPACT: Eased workload/deadline pressure on executive staff and streamlined entire word-processing
workflow.
Deutsche Bank
Consulted in multiple roles, including Project Leader, Trainer, and Desktop Publisher, on various projects.
Data Merge—Led team of two as Project Leader in data cleanup and merge in PeopleSoft for acquired company.
Analyzed most effective methods of integrating divergent data sets and ran reports/queries to determine effectiveness
of strategies.
IMPACT: Shouldered additional work where possible to free up permanent team members for deadlinecritical,
high-level system integration tasks. Streamlined entire data-merge process through intuitive
identification of data integration techniques.
Roberta Hensley 􀈾 1
Career Change: From education to publishing information technology.
Strategy: Emphasize as much IT work as possible and enhance that information with highlights of her
background in education, training, and writing.RESUME 1, CONTINUED
RESUME 24: BY TRACY BUMPUS, CPRW, JCTC
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Part II: Sample Resumes for Career Changers
TLFeBOOK
Concur Rollout—Served as Software Trainer on rollout of new expense reporting tool. Acquired software training
and provided knowledge transfer to new users. Teamed on anomaly identification and escalation to development
team during early stages of implementation.
IMPACT: Instrumental in rapid ramp-up of employees on key reporting tool, providing one-on-one instruction
to senior executives and executive assistants.
TManage, Inc.
Supported IT department as Assistant Network Administrator during migration from AS400 mainframe to Windows NT
environment. Assisted users in login procedures, set up new accounts, and managed account access.
IMPACT: Provided excellent customer assistance during highly volatile period of reduction in force and
changeover in technology.
Bornham Global Consultants
Served as Internet Researcher uncovering employment opportunities and internships for Japanese professionals.
Successfully placed more than 16 candidates via Internet research alone and trained others on effective placement
methods.
IMPACT: Actualized numerous employment opportunities for overseas professionals and fine-tuned Internet
tactics that benefited entire team.
SPECIAL PROJECTS EDITOR 1999 to 2000
Scriptor Publishing 􀙨 New York, New York
Served as editor and author for special projects for Dr. William Levy, world-renowned dermatologist. Maintained direct
contact with senior editors of publications including The Lancet and Dermatology World for op-ed pieces. Authored
first website content for Scriptor Publishing and the “Dermatopathology: Practical and Conceptual” publication.
Worked to highly exacting standards of language and publication.
LITERACY EDUCATOR 1996 to 1999
Cason College 􀙨 New York, New York
Authored curriculum for English as a Second Language (ESL) to meet Cason program guidelines. Developed learning
objectives, standards, and methods of evaluation. Designed all supporting materials, including consumables,
evaluation vehicles, activities, and multimedia support materials. Published two editions.
Served as Instructor for ESL and GED classes serving heterogeneous student population with wide-ranging
educational goals. Transitioned program from sequential learning to more freeform outline to accommodate nontraditional
student lifestyles and enrollment.
LITERACY EDUCATOR 1992 to 1996
Kehring Bilingual 􀆔 New York Institute of Business Education 􀙨 Hope Institute 􀙨 New York, New York
Instructor in foundation classes—including Business Law, Business English, and Computer Literacy—for both adult
and secondary students.
EDUCATION AND TRAINING
Microsoft Certified Systems Engineer 􀆔 CompTIA A+ and Network+ Certified
Cisco Certified Networking Associate 􀆔 Oracle Database Administrator
(In progress)—Futures in IT
Business Intelligence and RDBMS Technologies Certified: Relational Database Management Systems incorporating Oracle 9i
RDBMS, ERStudio, DBArtisan, MS Excel (PTS)/MS Access, Data Warehousing, MS SQL Server, MS Analysis Services, DTS,
Business Objects 5i Reports, Business Objects 5i Universe Design
Bachelor of Arts—English and Music
New York University and Hunter College 􀆔 Graduated with Honors
Hold Series 6, Series 63, and Series 26 securities licenses; New York State teaching certification
Roberta Hensley 􀈾 2
RESUME 24, CONTINUED
Chapter 5: Technology
113
TLFeBOOK
John Joseph Derry
176 Woodhaven Drive, Eatontown, NJ 07724
(732) 927-5555 • JJDer@bol.com
Web Applications Management
E-Commerce • B2B • Project Management
KEY QUALIFICATIONS
􀀹 Technical Strengths: Up-to-date, diverse training in e-Business Management coupled with
years of experience in analytical, technical process engineering profession.
􀀹 Project Coordination and Teamwork: Highly productive in team environments as both
team member and team leader. Efficient in handling multiple project priorities.
􀀹 Communication: Able to communicate technical information in an easily understandable way.
Recognized for relationship building with team members and clients. An effective listener.
􀀹 Personal Attributes: Innovative problem solver. Committed to goal achievement. Dependable.
EDUCATION
􀀹 Cybersoft Internet Professional—CIP 1, Cybersoft, Inc., Woodbridge, NJ
December 2003, Certified e-Business Architect, e-Business for Managers
December 2002, Certified Cybersoft Communications 1000 including Fundamentals of
Networking, Database, Web Development, Web Design, Multimedia, and Internet Business
􀀹 Bachelor of Science, Industrial Engineering, Connecticut Institute of Technology
TECHNICAL SKILLS
e-Commerce: e-Business and B2B Infrastructures and Consumer Payment Protocols
Applications: ERP, e-Procurement, Selling Chain Management, Customer Relationship Management
Software Tools: MS Word, MS Excel, MS Access, HTML, MS FrontPage 2000, JavaScript
Operating Systems: Windows NT, Windows 2000, Windows 98
PROFESSIONAL EXPERIENCE
1988–2003 ENGINEERING SYSTEMS, INC., Astro Space Division, Eatontown, NJ
Manufacturing Engineer, Production Engineering Department
Provided assembly documentation and engineering floor support throughout all phases of production
flow, including fabrication, assembly, and test operations, for manufacture of diverse satellite products
contracted by major government clients (USSA and U.S. Air Force).
ACCOMPLISHMENTS
􀂃 Promoted to Team Leader for new equipment installation and upgrades. Performed research and
analysis, and tested in production mode. Full authority to sign off on fully tested equipment.
􀂃 Reduced cycle time by 30% through development of assembly and test tolling. Improved recycle
characteristics and cut hazardous emissions into atmosphere by 40%.
􀂃 Collaborated with 60-person design engineering team to ensure that designs were producible in
manufacturing environment. Provided cost-effective manufacturing recommendations.
􀂃 Trained 8 entry-level engineers in 4-month period to prepare efficient, labor-effective work plans
for multi-line production floor in 80,000-square-foot facility.
Career Change: From manufacturing engineering to IT.
Strategy: Showcase recent education and technical skills while also highlighting abilities in team collaboration,
project coordination, communications, and problem-solving gained from prior experience.
RESUME 25: BY SUSAN GUARNERI, NCC, NCCC, CPRW, CCMC, CEIP, MCC
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TLFeBOOK
C hristine Steile
2 Denver Court
Brentwood, NY 11717
(631) 766-1003
webdesigner@grafx.net
Seeking a position in Computer Graphics with an emphasis in Web Design
Education Computer Proficiencies
Adelphi University, Garden City, NY
Certificate of Completion, Web Design, 2004
Preston School of Art and Design, New York, NY
Bachelor of Fine Arts, 2000
Concentration, Computer Graphics
Accomplishment
As one of Preston’s web project leaders, guided a team of
student webmasters recruited to design the school’s 125-
page website. Successfully optimized the site, achieving
top 10 placements in all major search engines.
Platforms
Macintosh; Windows NT/2000
Web/Graphic Design
Adobe Photoshop, Illustrator, Premiere;
QuarkXPress; Macromedia Flash, Dreamweaver, Director;
Microsoft FrontPage; JavaScript; HTML
General Software
Microsoft Word, Excel, PowerPoint, FoxPro,
Outlook; Easy Mail SMTP Express
Experience Overview Graphics / Web Design
􀂾 Managing customer service and office support functions
within banking and retail sales environments.
􀂾 Efficiently processing orders, invoices, and job orders.
􀂾 Streamlining workflow efficiencies and training others.
􀂾 Interfacing between customers and vendors, exercising
strong follow-through and problem-solving skills.
􀂾 Maintaining account information on data-tracking systems.
􀂾 Contacting merchants and financial institutions to
investigate and resolve transaction disputes.
􀂾 Monitoring and reconciling account discrepancies.
􀂾 Received numerous employee recognition awards.
􀂾 Internship Experience
Produced designs that captured the essence of marketing
identities. Demonstrated an eye for color, shape, size,
texture, and layout in the creation of promotional materials.
􀁸 MAGAZINE LAYOUTS 􀁸 COMMERCIAL WEBSITES
􀁸 CORPORATE LOGOS 􀁸 E-PORTFOLIOS
􀁸 BUSINESS CARDS 􀁸 ELECTRONIC GREETING CARDS
􀁸 BOOK/CD COVERS 􀁸 BANNER ADVERTISING
􀁸 BROCHURES 􀁸 ONLINE NEWSLETTERS
􀂾 Academic Experience
Completed extensive mock projects that incorporated the
use of HTML, dynamic databases, templates, images, audio
clips, and animation to create online and print materials.
Work History
Account Analyst, Montgomery Bank, Hauppauge, NY, 10/98􀀐Present
Intern Graphic Designer, Dream Designs, Commack, NY, 4/99􀀐10/99
Customer Service Representative, Fashion Frenzy, Huntington, NY, 9/97􀀐4/98
Customer Care Associate, Precision Watches, Hauppauge, NY, 6/94􀀐9/96
Career Change: From customer service to computer graphics.
Strategy: Express creativity while clearly categorizing relevant education, internship experience, and
software proficiencies.
RESUME 26: BY ANN BAEHR, CPRW
Chapter 5: Technology
115
TLFeBOOK
Brannon P. Donovan
465 Blossom Lane
Cary, North Carolina 27511
brannontech@techline.net
(919) 756-4097 Home
(919) 688-3000 Work
(888) 610-7098 e-Fax
(919) 899-9898 Mobile
OBJECTIVE
IT network management or related network support position that will utilize current qualified training
and management skills. Focused on obtaining a technical career with strong management
responsibilities in a growth-oriented company.
MCSE and MCP+I Certified
SUMMARY OF QUALIFICATIONS
􀁸 Outstanding analyst and project analyst/team member; a proven high performer able to deliver
projects/programs—including help-desk operations, sales support, retail operations/sales, and technical
support—and innovative ideas to increase sales, improve productivity, and reduce costs.
􀁸 Strong background in maintenance with associated mechanical skills/aptitude for technical networking
opportunities in any industry.
􀁸 Extensive experience analyzing methods to improve technical operations environments, including
extensive network hardware and software troubleshooting skills.
􀁸 Solid verbal and written communication skills from management, engineer/IT team, and end-user
perspectives. Able to teach and explain highly technical skills in simplified terms so that new technologies
can be quickly incorporated into the business development strategy.
􀁸 A highly dedicated professional with a track record for longevity and organizational loyalty in meeting
daily and annual operational and sales objectives.
􀁸 Known as a valuable team player incorporating fairness, honesty, and a willingness to help others. Able
to effectively resolve conflicts at appropriate times and assist new managers and other staff in becoming
familiar with policies and operational standards.
MCSE Focus
Implementing and Supporting Microsoft Windows NT Server 4.0; Windows NT Server 4.0 in the Enterprise;
Windows NT Workstation 4; Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0;
Implementing and Supporting Microsoft Internet Information Server 4.0; Networking Essentials for XP
Networks/Operating Systems/Applications
Windows NT 4.0 Windows 95/98/XP Home & XP Professional
Windows NT Server Internet Information Server 4.0
MS Word 2000/XP MS Excel
MS PowerPoint MS Internet Explorer 4.0/5.0/6.0
Hardware
Hands-on experience in assembly and installation of PCs. Understand all aspects of building PCs and
installing operating systems, peripherals, and software packages. Configure operating systems (WIN 95,
WIN 98, WIN NT, WIN NT Server, WIN XP) for optimum performance.
Network
Experience in installation of peer-to-peer and small client/server networks, including installation of interface
cards, cabling, and configuration for file and printer sharing.
Protocols/Setups
TCP/IP, NetBEUI, IPX/SPX, DLC, DHCP, WINS, DNS, RAS
Career Change: From retail to network management.
Strategy: Reflect recent technical certifications while also emphasizing skills and achievements from
career experience.
RESUME 27: BY PAUL WILLIS, CECC
116
Part II: Sample Resumes for Career Changers
TLFeBOOK
B RANNON P. DONOVAN Page 2
PROFESSIONAL EXPERIENCE
PEP BOYS, Charlotte, NC, and Raleigh, NC
Store Manager, 1994 to 2002
Selected Achievements:
– Named to President’s Club two consecutive years as recognition for proven performance and
leadership.
– Trained in an interviewing skills workshop to make hiring decisions for the company.
– Reached and exceeded previously unattainable goals at a location with a reputation for a
difficult environment.
– Increased sales volume 48% during a single fiscal year (1996); this stands as a regional record.
– Increased net profit by 72% during two-year track (1998 and 1999).
– Reduced shrinkage by 26% average in both 1997 and 1998.
– Analyzed and improved departmental operations, resulting in increased productivity. Met and
exceeded company goals for all six years, including averaging more than 34% in CSI four years
running.
– Significantly increased production through departmental changes.
􀁸 Recently selected to assist in a $12 million automation program for all North Carolina stores. Analyzed and
identified the best equipment and training for more than 343 employees through written employee reviews,
analysis of national plan for network automation, and related Microsoft-sponsored training.
􀁸 Totally responsible for team leadership in the generation of new-customer leads from various market
opportunities. Developed quality relationship with new customers, offering them a sense of confidence in the
business and the new service incentives; this led to five new contracts and two renewals for key commercial
accounts.
􀁸 Recruited, hired, and trained all management personnel for main store and other stores since 1999.
􀁸 Supervised full- and part-time sales associates and managers; scheduled associates to cover the complete
work week; controlled store from a managerial standpoint, including recruiting, interviewing, intensive
training, supervision, evaluations, and delegation of responsibilities to the rotating shift of employees.
􀁸 Motivated and enhanced employee morale, resulting in low turnover and progressive staff development.
􀁸 Other special projects included serving as a trainer and representative during an acquisition of a smaller
company in Greensboro, North Carolina. This included travel, setup, and automation of new store.
􀁸 Supervised setup, remodel, inventory, and sales staff for six new stores over the past five years.
􀁸 Directed new-product-development initiatives, including production and marketing strategies, budgeting, cost
control, and advertising campaigns. Responsible for purchasing and vendor relations.
􀁸 Conducted sales training courses and orientation seminars for new employees since 1996. Provided
ongoing assistance in that training process, which included computer training and proprietary Pep Boys
software training.
EDUCATION
NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC
– Certification through NCSU Technical Training Institute
– 5 semesters of Engineering Studies
– 3 semesters of Business Management with courses in Accounting, Economics, HRM, and
Business Law
References Available upon Request
RESUME 27, CONTINUED
Chapter 5: Technology
117
TLFeBOOK
GREG DAVIES
189 Delaware Street
Columbus, OH 43206
(614) 204-9912
gregdavies@net.net
ASSOCIATE PRODUCER
– Video Game Industry –
Combine a passion for video games with exceptional project
management skills and an absolute determination to succeed in the game industry.
Results-oriented individual committed to building a successful career in the video game industry. Offer a strong
background in technical project management, problem-solving expertise, and a proven ability to coordinate the work
of teams. Dynamic and entrepreneurial with a track record of meeting deadlines in extremely stressful, fast-paced
environments. Strengths include
􀀹 Highly organized with a hands-on approach to project management
􀀹 Extremely knowledgeable about games and the game industry
􀀹 Experienced managing contract and in-house staff
􀀹 Exceptional creative problem-solving skills
􀀹 Frequently recognized for outstanding work performance
􀀹 Strong background in staff development and training
SUMMARY OF QUALIFICATIONS
Consistently excel when faced with new challenges, especially
when working under pressure or to tight deadlines.
􀀹 Organization: Organized previously chaotic technical consultancy into highly efficient operation. Changes
reduced turnaround time from three weeks to seven days and generated a 14% return on sales.
􀀹 Self-Development: Obtained four technical certifications, without company sponsorship, by studying after
work and on weekends while paying all associated costs.
􀀹 Performance Excellence: Received several awards for performance excellence and consistently ranked
among the top 10% of regional account executives.
􀀹 Staff Development: Developed training for new hires in two different companies in order to increase
productivity and reduce errors.
􀀹 Problem Solving: Frequently selected to solve challenging technical-support issues despite the presence of
more-experienced technicians on staff. Used reverse engineering to resolve many longstanding customer
issues that no one else had been able to solve.
􀀹 Relationship Building: Turned around problematic relationships with major computer hardware
manufacturers such as HP and IBM, with the result that SemTech received valuable assistance and technical
support at no cost.
Industry Change: From telecommunications account executive to video game producer.
Strategy: Present accomplishments in areas that will be relevant to senior managers in this industry that
is notoriously difficult to enter; include personal qualities to help him stand out as an individual.
RESUME 28: BY LOUISE FLETCHER, CPRW
118
Part II: Sample Resumes for Career Changers
TLFeBOOK
GREG DAVIES PAGE 2
PROFESSIONAL HISTORY
Commitment and exceptional work ethic have brought success in diverse positions and industries.
PACIFIC COMMUNICATIONS, INC., COLUMBUS, OH 2000–PRESENT
Commercial Account Executive
Generate new sales and manage existing accounts in the small to mid-market corporate IT/telecommunications
environment.
􀂃 Generated $1.3 million in top-line revenue, an increase of 22% over region’s prior performance, while
consistently ranking among the top 10% of regional account executives over a two-year period.
􀂃 Designed training on proprietary CRM software to ensure that new sales reps could produce quickly. This
training program was subsequently adopted by Human Resources for use with all new hires.
LEVEL10 COMMUNICATIONS, COLUMBUS, OH 1998–2000
Network Operations Technician
Recognized and resolved problems within legacy network, IP infrastructure, and worldwide frame-relay
architecture, which represented 45% of Fortune 500 WAN connectivity.
􀂃 Consistently selected to solve challenging technical-support issues. Used reverse engineering to resolve
complex customer issues that had been open for more than three days.
􀂃 Coordinated and developed new-hire training agenda to teach required technical skills to new associates.
Program reduced orientation time from 6 weeks to 14 days.
SEMTECH, COLUMBUS, OH 1997–1998
Consulting Engineer/ Practice Manager
Managed PC hardware troubleshooting and repair for seven major corporations. Maintained database of
service calls, product returns, and parts inventory. Diagnosed and fixed technical issues.
􀂃 Reduced turnaround time from three weeks to seven days and generated a 14% return on sales by
implementing new systems that transformed this previously chaotic technical consultancy.
􀂃 Received Compaq five-star ratings for “outstanding service and customer support” for two consecutive
quarters. Awarded SemTech Consultant of the Month twice in ten months.
EDUCATION
Demonstrated a continued commitment to personal development since leaving university.
CompaqTIA A+ Software Certification (2000)
CompaqTIA A+ Hardware Certification (1999)
CompaqTIA Network Plus Certification (1999)
Cisco Certified Network Associate (1998)
BS Management Information Systems and Finance, The Ohio State University, Columbus, OH (1997)
PROFESSIONAL ASSOCIATIONS
Member, International Game Developers Association (IGDA), 2000–Present
RESUME 28, CONTINUED
Chapter 5: Technology
119
TLFeBOOK
Jane M. Goodson
2398 Melancholy Lane * Columbia, MD 21045 * 410-555-3490 * jmgood@hotmail.com
CAREER FOCUS
Chief Information Officer ~ IT Director
PERSONAL & PROFESSIONAL VALUE OFFERED
Optimize your business investments with realistic IT solutions, build high levels of customer satisfaction, and bridge the gap
between management and techies with a skilled business manager and IT professional proficient in the following:
􀂂 Policy Development 􀂂 Strategic Planning 􀂂 Leadership & Team Management
􀂂 Organizational Skills 􀂂 System Administration 􀂂 Computer Espionage & Security
􀂂 Financial Management 􀂂 Operational Procedures 􀂂 IT Implementation & Operations
􀂂 EDI Management 􀂂 Training/Staff Development 􀂂 Problem Solving & Analysis
􀂂 Web Design & Hosting 􀂂 High-Level Briefings 􀂂 Quality Customer Service
􀂂 Interpersonal Skills 􀂂 Federal & Corporate Contracts 􀂂 Oral & Written Communications
Technical Proficiencies & Tools
Coldfusion 􀂂 HTML 􀂂 MS FrontPage 􀂂 JavaScript 􀂂 SAP 􀂂 Clarify 􀂂 MS Office Suite 􀂂 MS Project 2000 􀂂 Lotus
1-2-3 􀂂 MS-DOS 􀂂 Ventura 􀂂 Expert System 􀂂 Expert Choice 􀂂 WordPerfect 4.0 and 5.0 􀂂 Macintosh desktop
publishing software and hardware applications 􀂂 PageMaker 􀂂 Mac Draw 􀂂 Peachtree 􀂂 Harbinger 􀂂 SQL 􀂂
Oracle 􀂂 Sun System 􀂂 WANG 􀂂 Macintosh 􀂂 IBM PC
Career Highlights
􀂃 More than 15 years of experience as a proven leader in technology management with working knowledge
of computer platforms, applications, measurement systems, and performance standards. Able to
teach/train others in such technology. Consistently worked in high-technology industries.
􀂃 Certified CIO through the Office of Personnel Management and the University of Virginia. Only three
universities offer this new CIO Certification program, which is supported and backed by the U.S. federal
government to bridge the digital divide within government agencies. Familiar with researching, analyzing,
identifying, and developing strategic plans and objectives for the implementation and use of IT.
􀂃 Accomplished professional lauded for refined interpersonal and public communications abilities. Poised
and polished public speaker. Articulate writer.
PROFESSIONAL EXPERIENCE
Motorola, U.S. Federal Government Market Division (USFGMD), MD 1994–Present
* Motorola is a major manufacturer and seller of two-way communication equipment.
Sales Account Manager, 2000–Present
􀂃 Manage 300 Department of Labor, Army Corps of Engineers, U.S. Navy, and Naval Ship accounts.
Consistently generate new accounts. Started 2001 with a $3M quota and exceeded the quota by 30% by
summer 2001, growing accounts by more than 26%.
􀂃 Determine strategies for the development of two-way communication systems, including wireless LANS,
Voiceover IP, and VPNs. Assess technologies and the IT direction of each client. Formulate plans,
determine upgrades or migrations for systems, and implement solutions to facilitate and strengthen the
cost effectiveness and efficiency of IT and wireless solutions.
􀂃 Provide clients with superior customer service. Develop quotes, manage customer service problems/issues,
and follow up on delivery. Conduct user training, on site or via telephone.
􀂃 Suggest appropriate systems, operations, and integration of new systems. Guide customers in
understanding where new technology can add value while supporting or transforming program
operations. Provide immediate technical support for information systems or telecommunications systems.
Career Change: From sales manager to Chief Information Officer.
Strategy: Focus on IT and management skills, with technology expertise and recent certification as
added value.
RESUME 29: BY DIANE BURNS, CPRW, CCMC, CCM, CEIP, JCTC
120
Part II: Sample Resumes for Career Changers
TLFeBOOK
Jane M. Goodson, Page 2
Web Master & EDI Manager (Concurrent Assignment), 1999–Present
􀂃 Independently researched, built, and maintained Electronic Data Interface transactions with various
federal government agencies with more than 500 accounts and web-based technology for two of Motorola’s
divisions.
􀂃 Spearheaded the division’s EDI objectives and maintained the department’s web page. Worked with a web
development team to determine content, placement, and accomplishment timelines. The company desired
to be presented as superior in a web display to the world.
􀂃 Created the idea for a web page and brought the division in line with current-day technology with a webbased
presence. Led a team to create, develop, upload, and maintain the department’s web page.
Collection Manager & Web Master, 1995–2000
􀂃 Provided a superior level of customer satisfaction related to the maintenance and collection of accounts
receivable generated by the sale of Motorola Parts and Equipment to the federal government. Supervised,
trained, and evaluated a staff of four. Interfaced with division and field finance personnel.
􀂃 Instrumental in the creation and implementation of strategies and action plans. Co-wrote the collection
and credit policy, and revised and updated outdated regulations. Managed international business and
updated/implemented international collections policy, a subset of departmental policy. Handled European
transactions and led a team responsible for Asia, South America, and Africa.
􀂃 Wrote a user-friendly collections guidance manual for junior employees, reducing the confusion in the
department. Streamlined procedures to one plan and eliminated employees asking repeated questions.
􀂃 Member of the Critical Differences Total Customer Satisfaction (TCS) Team and Legacy. Discussed and
recommended working solutions to complex customer problems and difficult customer issues.
Desktop Publishing Specialist, 1994–1995
􀂃 Assigned to Motorola, Inc., as a Macintosh subject-matter expert and Temporary Credit Analyst.
Troubleshot programs and ensured computers were up and running. Designed a policy manual.
United States Marines, Active Duty, The Pentagon 1990–1994
Reserves (Called to active duty during Operation Iraqi Freedom) 1994–present
Intelligence Specialist (TS/SBI Clearance), Active Duty Soldier of the Year, 1993 (Distinguished Professional)
􀂃 Supervised and trained a team of six personnel that produced and distributed a daily, 18-page classified
newsletter for the White House and Joint Chiefs of Staff.
􀂃 Presented high-level briefings and prepared briefing products and reports. Enforced cyber-security
measures. Implemented communications security protocols.
􀂃 Instrumental in the integration of a new state-of-the-art desktop publishing system.
􀂃 Developed and published a comprehensive series of Standard Operating Procedures that served as a
valuable tool for the conduct of the office during manpower turnovers and shortages.
􀂃 Participated in setting up the initial operating procedures for the secure video teleconferencing link that
supported the daily morning brief to the Director of Marine Intelligence and his staff.
􀂃 Quickly mastered the procedures maintaining the office ADP system. Trained all incoming personnel.
EDUCATION
􀂂 MS in Information Technology, University of Virginia, Richmond, VA, May 2003
􀂂 Certified CIO, Office of Personnel Management and the University of Virginia (21 continuing-education
credits), July 2002
􀂂 BS in Business Administration, University of Virginia, Richmond, VA, May 1995
RESUME 29, CONTINUED
Chapter 5: Technology
121
TLFeBOOK
TLFeBOOK
CHAPTER 6
Resumes for Career Changers
Seeking Sales, Marketing,
Advertising, Public Relations,
Writing, and Events Management
Positions
To facilitate a successful transition to a sales or marketing career, resumes
in this chapter highlight relevant knowledge and—wherever possible—
proven abilities in the important functions of communica-tion, persuasion,
and presentation.
• Network engineer to sales representative
• Software developer to sales/customer service professional
• Police officer to sales representative
• Flight attendant to pharmaceutical sales representative.
• Respiratory therapist to pharmaceutical sales representative
• Teacher to sales representative
• Nurse to sales professional
• Counselor to pharmaceutical sales representative
• Medical researcher to medical device sales professional
• Small business owner to pharmaceutical sales rep
• Paint-store manager to sales representative or sales manager
• Auto technician to marketing professional
• Pharmacist to marketing professional
• Fashion designer and medical office manager to marketing/PR
• Human resources to marketing/PR
• Retail manager to marketing professional
• Massage therapist to writer/editor
• Academic advisor to writer
• Underwriter to event manager
• Entrepreneur to marketing and events management
TLFeBOOK
JOHN E. COOPER
822 Clayton Street Residence: (702) 938-5802
N. Las Vegas, Nevada 89032 Cell: (702) 573-8137
Email: JohnEcooper@cox.net
TECHNICAL SALES REPRESENTATIVE
TECHNOLOGY / COMMUNICATIONS / MANUFACTURING
First-class customer service—increased company revenue $3 million
AS400, Cisco, WAN, Routers, Hubs, Switches, Network Servers, Lotus Notes, Visio, ATM
􀁸 Account Development 􀁸 Client Relationship Management 􀁸 Consulting
􀁸 Customer Needs Assessment 􀁸 Team Building and Leadership 􀁸 Revenue Growth
􀁸 Global Marketing Strategies 􀁸 Vendor Negotiations 􀁸 Technical Knowledge
Organized and self-directed manager with 15+ years of experience in the technology industry. Excellent
communicator and sound decision maker with proven people skills. Consistently delivered multimilliondollar
projects on time and within budget. Trained new technicians and developed processes.
PROFESSIONAL EXPERIENCE
Network Design Engineer 1999–Present
Sprint, Las Vegas, NV
Developed and maintain up to 225 business-to-business sales accounts both nationally and
internationally. Supervise a team of 14. Coordinate with departments to prepare cost-effective
solutions, provide buyer satisfaction, and create profits for the company.
􀁸 Achieved 25% reduction in customer turnaround and product delivery time—set a benchmark
standard.
􀁸 Teamed with department heads to create an automated PC tool that enhanced tracking,
coordination, and process flow.
􀁸 Brought customer service back online within 72 hours after 9/11 disaster.
Network Design Engineer 1987–1999
Qwest Corporation, Denver, CO
Managed multi-network accounts throughout the United States, Europe, and South America. Prepared
design and managed delivery to customers; assisted the sales teams in product review for costeffective
solutions for customers; monitored customer networks to ensure 100% usage of circuits.
􀁸 Enhanced the profit picture by ensuring 100% accountability for 200+ client accounts.
􀁸 Created a test system to identify potential configuration problems—saved time and expense.
􀁸 Reduced wasted duplication, met deadlines, and improved efficiency of information by
maintaining close communication with other department managers.
Network Technician 1986–1987
Level 3 Communications, Denver, CO
Lead technician overseeing the technical training, keeping informed of latest technology, managing
customer accounts, and solving high-level problems.
􀁸 Developed a technician hands-on training process that reduced learning curve of new
technicians.
􀁸 Initiated a high-speed upgrade project to support 800+ branch offices—the project was selffunded,
was completed six weeks ahead of schedule, and returned $3 million to the company.
OTHER EXPERIENCE
Line Chief, Jet Maintenance, United States Air Force
EDUCATION AND CERTIFICATIONS
Louisiana State University, Baton Rouge, LA Pace University, New York, NY
Studies in Business (2 years completed) Certified in Network Skills (12-week course)
RESUME 30: BY MICHAEL LEVY, CPRW, CEIP, MCDP, PHR, GCDFI
Career Change: From network engineer to sales representative.
Strategy: Emphasize relevant technical knowledge, along with proven ability to work with people as
demonstrated by delivering training and developing vendor and business relationships.
124
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 31: BY BARBARA POOLE, CPRW, CRW, CCMC
MARK J. DIXON
891 Arbor Lakes Parkway 􀂃 Maple Grove, MN 55311 􀂃 (763) 555-8291 􀂃 marjkdixon@qwestmsn.com
SALES / CUSTOMER SERVICE / OPERATIONS
A results-oriented professional with extensive experience in client relations. Excellent sales skills include thorough product
knowledge and the ability to convey all pertinent facts to customers, staff, and management. Demonstrated ability in
assessing problem areas and offering recommendations that profitably impact the bottom line.
AREAS OF EXPERTISE
Client Services 􀂃 Sales 􀂃 Marketing 􀂃 Prospecting 􀂃 Vendor Relations
􀂃 Complex Project Planning & Management 􀂃 Cross-Functional Training & Leadership 􀂃 Technology
SUCCESSES
SALES & MARKETING
􀂃 Closed sales and doubled business for an e-commerce leader and Top-10 revenue-based e-tailer.
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
􀂃
Featured multiple times in the Minneapolis Star & Tribune for building community-focused revenues.
Generated new business in broad consumer markets ranging from health care to nail polish.
Employed cold-call, referral, and other prospecting methods. Assessed client needs and made effective sales
presentations, often involving technical product details. Commended by executives for “smooth” presentations.
Performed research, promotions, and forecasting techniques to penetrate markets with an 80% success rate.
CUSTOMER CARE & COMMUNICATIONS
Built and nurtured relationships with clients and member customers in reduced-pricing, partner-store purchasing,
and redemption-center transactions with a blend of consumer products. Grew client base 70% in one year.
Interacted with customers both in person and in a call-center environment.
Commended by customers for positive attitude and willingness to go beyond the requirements of the job.
Conducted customer needs assessments and illustrated cost-effective benefits and solutions.
Coordinated a matrix of technical support services for small to large organizations, both for- and nonprofit.
Officiated adaptive sports for a Minnesota statewide nonprofit association of public and private schools.
OPERATIONS & TECHNOLOGY
Trained numerous individuals at all levels to effectively use state-of-the-art information technology.
Led all phases of operations and project management; recognized for team-building skills and the ability to
motivate others on all levels in the achievement of individual and organizational goals.
Developed project specifications and communicated project goals to cross-functional technology teams.
Considered technology “go-to” person for many organizations: MS Office software, web technology, programming
languages, operating systems, and database technologies in systems design and implementation.
WORK HISTORY
SOFTWARE DEVELOPER, Milton Corporation (subsidiary of Darnet Enterprises, Inc.)—Minneapolis, MN 1989–present
PRIOR TECHNOLOGY POSITIONS Pre–1989
Supported the University of Minnesota’s student recruitment technology; led Honeywell’s technology support for
HealthLine, Inc.’s online wellness education; and provided contracted systems development and support for the
Minnesota Timberwolves, Aerospace, Children’s Hospital, Grand Casino, and other organizations.
􀂃
EDUCATION
Sales, Customer Service, Communications & Operations, METROPOLITAN UNIVERSITY—Minneapolis, MN
Graduate: Programming Technology, ST. PAUL TECHNICAL COLLEGE—Minneapolis, MN
Chapter 6: Sales, Marketing, and Advertising
125
Career Change: From software developer to sales/customer service professional.
Strategy: Create a skills-based, functional resume that emphasizes relevant experience under an
attention-getting “Successes” headline.
TLFeBOOK
TERENCE KEENAN
344-02 Parsons Blvd., Flushing, NY 11355 􀁸 718-660-9033 􀁸 TKeenan@netway.net
ROUTE DISTRIBUTION
Five years of experience in route distribution preceding a 20-year career in law enforcement. Offer an impeccable
New York State driving record and a proficiency in 18-wheeler operations. Work well with diverse populations
and expertly handle potentially threatening situations throughout urban communities. Maintain a high energy
level and strong stamina required for lifting heavy loads and working long hours in inclement conditions.
Select Areas of Qualification:
– Beverage Route Distribution – Promotional Display Merchandising – Purchasing/Inventory Control
– Product Sales & Marketing – Customer Needs Assessment – Receivables/Collections
– Customer Service Excellence – Security Enforcement/Theft Control – Vehicle Maintenance/Repair
Relevant Experience — Route Distribution
ROUTE DRIVER / SALES REPRESENTATIVE
Long Island Beverage Distributors, Bay Shore, NY, 1979–1984
􀁸 Recipient of 15 quarterly recognition awards for Top Sales Production and Performance Excellence.
􀁸 Managed a route distribution of Barley’s Brew throughout competitive Suffolk County sales territories.
􀁸 Serviced an account base of 25–40 daily stops that included bars, restaurants, supermarkets, and delicatessens.
􀁸 Monitored and replenished daily/weekly inventory levels, and consistently met delivery schedules on time.
􀁸 Expertly managed tailgate deliveries and forklift operations for volume product loading and unloading.
􀁸 Effectively negotiated sales agreements and terms with potential and existing clients.
􀁸 Maintained ongoing expenses for inventory and vehicle maintenance; collected accounts receivable.
􀁸 Supported customers’ merchandising needs with window displays and relevant promotional materials.
􀁸 Responded to customer requests, resolving problems directly and through appropriate channels.
Career History — Law Enforcement
POLICE OFFICER
109th Precinct, Flushing, NY, 1984–Present
􀁸 Currently work with the New York State Police Department/New York State Parole Department as part of a
Joint Task Force to track and apprehend parole violators throughout all areas of the five boroughs.
􀁸 As part of the Department’s specialized training, recently completed extensive criminal investigative studies
in Forensic Science, Automotive Crime, and Organized Crime through the New York City Police Academy.
􀁸 Throughout career, worked collaboratively with all Bronx County precincts (nine) and numerous Brooklyn
North precincts on diverse cases and assignments in high-crime vicinities throughout all five boroughs.
􀁸 Trained Academy recruits in all aspects of foot, car, and scooter patrol of high-crime areas.
􀁸 Extensively experienced in undercover surveillance work in connection with robberies and drug trafficking.
Education
John Jay College of Criminal Justice, New York, NY
Associate in Applied Science, Criminal Justice, 1984
RESUME 32: BY ANN BAEHR, CPRW
Career Change: From police officer to sales representative.
Strategy: Bring to the forefront similar experience, even though it occurred more than 20 years ago.
126
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 33: BY SHARON GREEN, MA, LPC
DIANE M. SEYFERTH
122 N. Telegraph 􀂃 Southfield, MI 48024
(248) 555-3456 􀂃 seyferth@aol.com
Highly motivated and results-driven professional seeking Pharmaceutical Sales Representative position to
accelerate sales growth through effective product education and extensive relationship building.
SUMMARY OF QUALIFICATIONS
􀀹 Persistent in pursuit to build sales and provide solutions according to identified customer needs.
􀀹 Strong customer-service orientation as demonstrated by commendations earned while working for
high-profile corporations, including Southwest Airlines—recognized for unparalleled service.
􀀹 Familiar with medical terminology and able to convey complex concepts in simpler terms.
􀀹 Frequently chosen for prime assignments based on performance and job dedication.
􀀹 Professional, confident demeanor; excellent public-speaking skills; willing to work extended hours.
Strengths: Goal Attainment 􀂃 Persuasion Skills 􀂃 Needs Assessment 􀂃 Time Management
RELATED EXPERIENCE
SALES
􀂃 One of selected few chosen to participate in sales campaign designed to promote new services within
new-growth market. Utilized consultative-sales approach to educate customers on service packages
and incentive programs, emphasizing advantages and features. Employed suggestive-selling strategy
to maximize individual sales while selling travel packages to customers.
CUSTOMER SERVICE
􀂃 Recruited to serve needs of international dignitaries of presidential stature based on outstanding
customer-service skills. Supported diverse needs of up to 137 customers daily through attentive,
responsive service. Responded effectively to inquiries of up to 150 phone customers daily. Remained
current on service packages and options to ensure accuracy of rapidly changing service information.
MEDICAL
􀂃 Assisted with medical situations of passengers suffering from cardiac arrest, strokes, hypoxia, diabetic
comas, and Alzheimer’s. Interfaced with doctors and medical professionals during medical situations.
Volunteered for Airline Crisis Team to assist in emergency-recovery efforts. Participated in annual
training seminars to remain current on medical procedures.
COMMUNICATIONS / PRESENTATIONS
􀂃 Educated groups of 100+ individuals on policies and practices. Communicated clearly and effectively
with dignitaries, executives, colleagues, and customers. Wrote copy to generate interest in current
events and stories presented by anchors of news station (during internship).
WORK HISTORY
Flight Attendant, Southwest Airlines, Detroit, MI, 1995–Present
Customer Service Representative / Flight Attendant, America West Airlines, Detroit, MI, 1987–1995
Corporate Flight Attendant, Execujet / Aramco Associated Company, Detroit, MI, 1992–1994
EDUCATION / TRAINING
Bachelor of Arts in Communications, University of Michigan, Ann Arbor, MI
Career Change: From flight attendant to pharmaceutical sales representative.
Strategy: Bring relevant experience to the top and enhance its value by emphasizing other related
areas that contribute to her capabilities. The bold subheadings call attention to the necessary skills.
Chapter 6: Sales, Marketing, and Advertising
127
TLFeBOOK
Colleen Quinn Home: (937) 332-5390 | Cell: (937) 289-9875
1621 Southgate Circle, Troy, OH 45373
PHARMACEUTICAL SALES CANDIDATE with a track record in the Medical Field
Respiratory Therapist who has demonstrated and instructed on medical equipment and holds
intimate knowledge of select medications covering patients with chronic lung problems such as
asthma, bronchitis, and emphysema. Experienced in using a variety of inhaled bronchodilators and
steroids to help treat and control patients with breathing problems. Capable of securing new
business through aggressive sales and lead cultivation with physicians, medical facilities, and
hospitals, while overseeing the complete sales lifecycle—from initial contact to sales closure.
Possess a rapport with physicians, physician assistants, nurses, and medical interns.
Foundation in the medical arena will assist with:
Market Reach & Expansion 􀁸 Sales Presentations 􀁸 Territory Growth
Client Base Development 􀁸 Sales & Marketing Strategies 􀁸 Relationship Maintenance
B2B Customer Case 􀁸 Lead Generation & Cold Calling 􀁸 Sales-cycle Management
Business Development 􀁸 Customer Need Assessments 􀁸 Emerging Markets
EDUCATION / CERTIFICATION / TRAINING
B.S., Respiratory Care, 1996
Wright State University, Dayton, OH
Certificate, Registered Respiratory Therapist, Ohio Dept. of Health for Respiratory Therapy
Training: Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Advanced Life
Support; Pulmicort and Racemic Epi medications; ventilators and BIPAP equipment
PROFESSIONAL EXPERIENCE
RESPIRATORY THERAPIST, 2000–present Kettering Memorial Hospital, Dayton, OH
Provide respiratory care, such as administering medications and assisting with treatments and
equipment, for adult and geriatric patients. Deliver and set up mechanical ventilation, connect
cardiac monitors, and work with physicians pertaining to patient treatments: inhaled aerosol and
MDIs, pulmonary function and stress tests, and EKGs/ABGs. Instruct patients and family members
in the use of home respiratory equipment and medications. Discuss with physicians the current and
future use of respiratory medications and treatments for patients with respiratory ailments. Assist
the emergency room and ICU with intubations and cardiopulmonary resuscitation efforts in critical
care situations. Explain medications and therapy to patients, including side effects and benefits.
RESPIRATORY THERAPIST, 1997–2000 Franciscan Medical Center, Dayton, OH
Oversaw respiratory care to Pediatric and Neonatal units, tracked patient progress, and trained and
advised patients and staff on equipment and medications.
HOME HEALTH EQUIPMENT DELIVERY, 1993–1997 US Health Equipment, Montgomery, OH
Trained and educated patients and family members on the features and proper use of home health
equipment. Answered questions pertaining to usability or maintenance of equipment. Conducted
patient follow-up every 3 months to inform physicians of status and to voice concerns regarding
patient progress or other complications that deterred patient recovery. Networked with physicians
and medical staff; attended meetings to discuss the use and delivery of home health equipment.
Demonstrated respiratory care equipment to hospital staff and outlined the process for patient
evaluation and instruction.
RESUME 34: BY TEENA ROSE, CPRW, CEIP, CCM
Career Change: From respiratory therapist to pharmaceutical sales representative.
Strategy: Write a strong introduction that relates health care experience, knowledge, and skills to the
demands of a career in pharmaceutical sales.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 35: BY CHERYL ANN HARLAND, CPRW, JCTC
Edward King
5 Falling Ledge Lane 􀁸 The Woodlands, Texas 77381 􀁸 (936) 273-6785
QUALIFICATIONS PROFILE
Sales & Business Development
Well-educated professional offering a unique combination of professional skills. Successful educator and sales
manager with core competencies in sales development, sales presentations, competitive market positioning,
customer relationship management, teaching, training, and coaching. Excellent communication,
organizational, and planning skills.
SALES EXPERIENCE
DIAMOND INTERNATIONAL, INC., Ontario, Canada 2002–Present
Area Manager & Distributor, Plink-o
Recruited by this Canadian-based vending machine manufacturer as an exclusive distributor to sell/lease
a new product, “Plink-o Money Machine,” to restaurants, convenience stores, and other retail
establishments in Houston area. Assumed full responsibility for cold-calling and canvassing, sales
presentations, contract negotiations, product delivery, and follow up. Exceeded sales goal by 15%.
TEACHING EXPERIENCE
Fifteen years of experience as a Special Education Teacher employed on educational grants within Texas,
Massachusetts, New York, and New Hampshire. Taught all academic subjects and social and life skills to
learning-handicapped, cognitively disabled, and emotionally disturbed youths in grades 5–12.
Houston School District, Houston, Texas (2000–2001)
Nashua Children’s Home, Nashua, New Hampshire (1999–2000)
Worcester Public Schools, Worcester, Massachusetts (1997–1999)
Seacoast Learning Collaborative, Kingston, New Hampshire (1993–1996)
Crockett Intermediate School, Conroe, Texas (1990–1992)
FM Black Middle School, Houston, Texas (1989–1990)
Erasmus Hall High School, Brooklyn, New York (1987–1988)
ACCOLADES FROM SENIOR MANAGERS
“Ed was extremely conscientious and worked hard to develop support programs for students…a dedicated
professional.”
Krista Osborn, Principal, Houston School District
“Ed shows a general desire to serve the children in his care…always presents himself in a professional manner.”
Joanne Burdett Dion, Educational Director, Nashua Children’s Home
“Ed’s lesson plans were some of the best from my school, and he implemented them with success…his teaching style
is firm yet flexible, caring and professional.”
Jo Ann Beken, Principal, Worcester Public Schools
“You were our anchor in the BAC program…you did a great job in a tough situation.”
Bourke Meagher, Principal, FM Black Middle School
EDUCATION
St. John’s University, New York, New York, MS, Special Education
St. John’s University, New York, New York, BS, Management
State of Texas General Special Education Certification 􀅏 Certified Special Olympics Coach
Career Change: From teacher to sales representative.
Strategy: Concentrate on recent part-time sales experience and downplay teaching career. Use quotes
as strong endorsements.
Chapter 6: Sales, Marketing, and Advertising
129
TLFeBOOK
SUSAN JUSTIN
7777 Freesia Lane, Seattle, WA 98136
phone: 206-777-8767 — pager: 206-348-9021
susanjustin@email.com
Result-oriented self-starter seeking a position in SALES. Present a positive, professional attitude; thrive
on challenge; work hard and passionately—always in the spirit of customer service. Demonstrate acute
business insight with conceptual talent for seeing “the big picture” along with expertise in strategic
planning, organizational development, team building, and staff enhancement. Willing to relocate.
QUALIFICATIONS
􀁸
􀁸
􀁸
􀁸
Outstanding communication and presentation skills, articulate and
expressive—able to tailor information to audience from laymen to
experts, and diplomatically and persuasively relate new concepts and
ideas—enhanced by medical training and experience.
Talent for generating enthusiasm—use timely sense of humor to
illustrate a point.
Strong analytical, problem-solving, decision-making, and timemanagement
skills.
Strategic thinker, able to synthesize information quickly.
CAREER HISTORY
Staff RN, Critical Care Unit/Cardiovascular/Emergency/Special Procedures
St. Sophia Hospital, Benning, WA 3/2000–present
Travel Contract, Post-Anesthesia Unit
Petula Nielson Medical Center, Nielson, CA 11/99–2/2000
Travel Contract, Emergency Services
Nielson Medical Clinic, Nielson, CA 7/99–11/99
Travel Contract, Post-Anesthesia Care Unit
St. Agnes Medical Center, Liberty, CA 4/99–7/99
Travel Contract, Post-Anesthesia Care Unit
Liberty Community Medical Center, Liberty, CA 1/99–4/99
Agency Nurse, ICU, PACU, and ER for 5 metro-area hospitals
Health Care Staffing, Dover, CO 1/98–12/98
Staff RN, Intensive Care Unit
Columbia Medical Care Center of Denver, Denver, CO 1/97–12/98
Staff RN, Float Pool
St. Sophia Hospital, Benning, WA 7/95–10/96
Staff RN, Medical/Surgical Unit
Presbyterian–St. Luke’s Hospital, Denver, CO 10/94–7/95
EDUCATION
B.S., Nursing, Creighton University, 1993
B.A., Humanities, Colorado State University, 1989
ACCREDITATIONS
Nursing Licenses—Washington, California, Colorado
Member—American Nurses Association; Washington State Nurses
Association
Certifications—Advanced Cardiac Life Support, Pediatric Advanced Life
Support, Trauma Nurse
Member—Air and Surface Transport Nurses Association
“…work ethic is
outstanding…a pleasant
person…willing and
rapid learner.…” JT, M.D.
“…good communication
style and deals with
problems directly…
strong leadership and
management qualities….”
TCR, St. Sophia Hospital
“…a winning
personality…very calm,
level-headed…performs
well under pressure…
well respected among
her peers…strong
leadership abilities…
able to communicate
clearly and concisely….”
MW, Lieutenant, U.S. Army
Reserve
“…independent and
knowledgeable and
enjoys educating
colleagues and patients
alike…maturity and
experience necessary to
be a success….”
SLK, Captain, U.S. Naval
Reserve
RESUME 36: BY JANICE M. SHEPHERD, CPRW, JCTC, CEIP
Career Change: From nurse to sales professional.
Strategy: Emphasize qualifications and spice up the resume with powerful and relevant quotes.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
131
John J. Cochran
16533 Sky Ranch Road
San Diego, CA 92138
Office: 619-555-6257 jjcochran@aol.com Mobile: 619-555-5740
TERRITORY SALES—CUSTOMER SERVICE—BUSINESS DEVELOPMENT
PHARMACEUTICAL, MEDICAL EQUIPMENT, HEALTHCARE MANAGEMENT ORGANZATIONS
PROFILE
Results-driven professional with a career distinguished by consistent performance within both small and large organizations—
focus on service organizations—operating in diverse business cultures, industries, and markets. Offer high-caliber crossfunctional
management qualifications and proven leadership talents. Strong orientations in business development, relationship
management, and performance improvement. Highly motivated, innovative, and creative, with a big-picture perspective.
Analytical, logical, and resourceful in approach to prospecting, relationship building, problem solving, and decision-making.
Honest, ethical, and effective.
􀊊 Licensed Professional Counselor 􀊊
CORE QUALIFICATIONS
Strategic Business Planning
Organization & Follow-through
New Business & Account Development
Customer Relations & Negotiations
Account Revitalization
Team Building & Leadership
Purposeful Listening & Needs Assessment
Solutions & Relationship Sales
Persuasive Communication Skills
Large Group / Small Group Presentations
PROFESSIONAL EXPERIENCE
JOHN J. COCHRAN, MA, LPC COUNSELING, INC.—San Diego, CA 1992–Present
Owner, Licensed Professional Counselor serving largely physician and executive client base using cognitive-behavioral
psychotherapeutic approaches and methodologies.
􀂃 Increased client base 300% in first two years of practice using aggressive, six-step solution-selling technique:
approach, interview, demonstrate, validate, negotiate, close.
HUMANA HOSPITAL ACADEMY OF MENTAL HEALTH—San Leandro, CA 1980–1992
Executive Director, reporting to the Board of Directors, responsible for its 260-outpatient base, providing individual and group
counseling on addictive behaviors.
EDUCATION & PROFESSIONAL ACTIVITIES / AFFILIATIONS
MA, Counseling—CALIFORNIA SCHOOL OF PROFESSIONAL PSYCHOLOGY, Los Angeles, CA
BS, Industrial Engineering—UNIVERSITY OF ILLINOIS, Chicago, IL
Keynote speaker—January 2000, New York Life Insurance Co.—“Tying Self-Motivation to Performance”
Ethics Committee Chair, California Counseling Association (CCA)
PROFESSIONAL REFERRALS
“Through his private practice, John has worked together closely with physicians and medical offices. He is well apprised of
the intricacies of the medical services environment as well as familiar with the pharmacological therapies used for disorders of
the nervous system. He is an excellent candidate for a medical-type services sales representative position … I am sure that he
will meet and exceed all expectations.”
􀊊Clarissa Schick Howisson, Ph.D., DABR, Chief, Division of Radiotherapy Medical Physics, University of California Medical
Sciences Medical Center
“I have been in the practice of medicine for thirty-four years and have dealt with pharmaceutical representatives for all of
them. I have known John for twelve years and have always been impressed with his communication skills and his ability to
build and sustain an outstanding rapport with a wide range of professionals. I believe he will be much superior to the ‘typical’
sales representative that I see on a daily basis. I can guarantee that he will be an asset to any company.”
􀊊Richard G. Sullivan, MD
RESUME 37: BY DEBBIE ELLIS, MRW, CPRW
Career Change: From counselor to pharmaceutical sales representative.
Strategy: Relate professional experience in the health care field to the challenge of a sales career.
Enhance the resume with strong professional referrals from individuals in the medical field.
TLFeBOOK
132
Part II: Sample Resumes for Career Changers
RESUME 38: BY CAROLYN BRADEN, CPRW
J. PETER KESTER
421 Everwood Drive Cellular 615.414.2374
Nashville, Tennessee 37220 jpeterkester@hotmail.com
Career Focus 􀁯 MEDICAL DEVICE SALES
RESULTS-DRIVEN HEALTHCARE PROFESSIONAL proven to be a key contributor to business growth, team
productivity, and operating efficiency. Background includes more than five years of experience in clinical-trial
services, marketing, and physician recruitment for a leading clinical research organization. Additional experience in
sales, promotions, small business management, and veterinary lab procedures. Thorough understanding of medical
and pharmaceutical terminology, physician- and hospital-contract pricing, clinical-trials monitoring, Good Clinical
Practices (GCPs), FDA regulations, and statistical reporting. Bachelor of Science degree.
KEY STRENGTHS
􀁸 Communication—Articulate and persuasive communicator with well-developed presentation and
negotiation skills. Deliver high-impact presentations that communicate value and benefit to physicians and
other key decision-makers. Effectively convey complex, technical information in meaningful terms. Strong
statistical report-writing and documentation skills.
􀁸 Relationship Management—Cultivate and nurture profitable relationships with physicians, healthcare
providers, senior management, and team members. Experienced in managing, training, supporting, and
motivating team members. Effective business liaison and group facilitator.
􀁸 Business Development—Implement physician- and patient-recruitment strategies to ensure successful
clinical-study enrollment. Proven history of achieving business-development and sales-performance goals in
small-business environments. Proactive in cold calling and pursuing referrals to generate qualified leads.
Professional Experience
INFO CLINICAL RESEARCH, INC.—Nashville, Tennessee................................................................ 1998–Present
A full-service Clinical Research Organization that manages Phases I to IV clinical-research studies ranging in size from
small, local trials to large, global programs. Services include clinical research, biometrics, interactive technologies,
laboratory, clinical pharmacology, and consulting services.
Advanced rapidly through a series of increasingly responsible clinical-research monitoring positions, earning five
promotions in five years.
Therapeutic areas of experience include gastrointestinal system (IBS), skin and soft tissue (antibiotic), urinary
system (antibiotic), and central-nervous system (migraine, post-operative pain management, and cognitive disorder).
Lead Clinical Research Associate (2002–Present)
Promoted to manage 10- to 15-member study team assigned to investigational-study sites and coordinate all
study activities. Conduct weekly meetings with sponsor and CRAs, delegate team responsibilities, conduct site
visits, and perform on-site quality reviews. Monitor study progress and serve as primary resource for team
members regarding study-related issues.
􀁸 Identify and recruit physicians for study participation—generate physician leads through cold-calling
techniques, evaluate their interest in study participation, motivate them to achieve recruitment targets, and
train them on FDA regulations and protocol compliance.
􀁸 Deliver cost-proposal presentations to physicians that outline the full scope of ICR’s service capabilities,
highlight clinical team-management approach, and effectively justify cost proposals.
􀁸 Implement patient recruitment/outreach campaigns to maximize clinical-study enrollment. Marketing
strategies include creative advertising; motivational site visits; newsletter, phone, and fax communiqués;
and bonus incentives.
Career Change: From medical researcher to medical device sales professional.
Strategy: Emphasize persuasive skills used in his prior career, and pull out sales-related activities and
skills from his earlier, less relevant experience.
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
133
Cellular 615.414.2374 J. PETER KESTER Page Two
Professional Experience–Continued
Senior Clinical Research Associate (2001–2002)
Managed investigational (physician) study sites, including on-site monitoring, study-team management, new CRA
training and assistance, and physician recruitment.
􀁸 Generated Study Specific Procedures (SSPs) for approval by sponsor companies.
􀁸 Created clinical-tracking system at beginning of each study to evaluate site performance.
Clinical Research Associate II (2000–2001)
Clinical Research Associate (1999–2000)
Clinical Monitor (1998–1999)
Clinical Research Assistant (1998)
Managed 10 to 15 investigational-study sites across the U.S., conducting routine on-site monitoring visits and
acting as secondary resource for CRAs regarding study-related issues.
􀁸 Maintained query rate of <0.05% with research data submitted to sponsor.
􀁸 Completed in-house presentation training required by INFO Standard Operating Procedures (SOPs).
Additional Experience
LANDSCAPE & PROPERTY MAINTENANCE SERVICES—Nashville, Tennessee ................................... 1995–1998
General Manager
Provided landscaping and property-maintenance services to client base in the Belmont University community.
Determined pricing, handled billing and bookkeeping activities, and hired and supervised contract workers during
peak seasons.
􀁸 Developed business from initial concept and startup. Grew business from zero to 20 clients and expanded
client base primarily through networking and referrals.
􀁸 Coordinated property maintenance for rental duplex with frequent tenant turnover. Prepared property for
new tenants, including overseeing electrical and painting subcontractors and completion of project punchlist.
FIRECRACKER FIREWORKS—Nashville, Tennessee ............................................................................ 1996–1997
Sales Representative
Managed all aspects of fireworks sales projects—site selection, tent set-up, inventory selection, merchandise
displays, advertising and promotions, and sales performance.
􀁸 Achieved notable sales success in concentrated, seasonal sales cycle. Challenged during second season to
manage and coordinate sales activities in larger market with greater sales potential.
BELMONT ANIMAL HOSPITAL—Nashville, Tennessee......................................................................... 1993–1994
Laboratory Technician
Performed routine laboratory and clinical procedures—obtained blood samples, assisted with surgical procedures,
prepared prescriptions, and advised pet owners on medication administration.
􀁸 Acquired hands-on experience with veterinary-medical equipment, including centrifuge, autoclave, and
various surgical instruments.
Education and Technical Skills
Degree: BACHELOR OF SCIENCE—1997
Belmont University—Nashville, Tennessee
Pre-Med Curriculum—Major: Biology—Minor: Chemistry
Technical Skills: Proficient with Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook),
Adobe Photoshop, Citrix Clinical Trial Management software, and Internet protocols.
Confident in learning and using new business applications.
RESUME 38, CONTINUED
TLFeBOOK
134
Part II: Sample Resumes for Career Changers
JENNA B. WHITE
5900 Witte Road 􀁠 Turney, Missouri 64493
Residence: 816-632-5555 􀁠 Cell: 816-632-5556 􀁠 jennawhite@centurytel.net
SALES/MARKETING PROFESSIONAL
AGGRESSIVE/RESULT-DRIVEN SALES PROFESSIONAL with a consultative approach to
customer service and a genuine commitment to customer satisfaction. Proven leader with an eye to the
bottom line and record of double-digit-percentage revenue growth. Combine confident communication
skills with a contagious enthusiasm and demonstrated ease in conversing across diverse audiences.
Strong influencing skills exhibited among entry-level, professional, and senior-level executives and
within the medical community (physicians/nurses). Possess an unshakable determination when
challenged with strong personalities, demanding deadlines, and the rigorous assimilation of information.
􀁠 Client-Driven Sales Consultations 􀁠 High-Impact Presentations
􀁠 Staff Training/Development 􀁠 New Market Development
􀁠 Competitive Market Intelligence 􀁠 Organizational/Planning Skills
􀁠 New Business Development/Retention
􀁠 Time Management/Project Management
􀁠 Solutions-Building/Problem-Solving
􀁠 Dedication to High-Quality Standards
SALES/MARKETING HIGHLIGHTS
􀁠 Cinched year-over-year profits after launching fitness center from start-up planning—market
research, identification of location and introductory advertising—to full operation. (Jazzercise)
􀁠 Captured positive media attention, cold-canvassing local reporters and leveraging cost-effective
cable advertising to spur better-than-average business-launch results. (Jazzercise)
􀁠 Achieved 30% to 40% revenue increase month over month. (Jazzercise) Keys to performance:
- Identified/responded to customer needs by performing a consultative needs assessment survey.
- Pinpointed, recruited, and trained customer-focused talent, ensuring staff’s passions and abilities.
- Excelled at customer retention: Cultivated personal relationships and facilitated a reaffirming,
companionship-oriented, fun, and nonthreatening environment; performed a consistent written
and spoken customer-appreciation program; and orchestrated special client events.
- Developed client advocates who touted Jazzercise’s value to potential customers.
􀁠 Key initiatives included promoting Chamber through media and attendance/promotions at other
business meetings and helping members in concept-to-delivery project planning. (Junior Chamber)
􀁠 Concentrated on high-profile projects/fund raising—Halloween festival, homeless-shelter event,
MS150 rest stop coverage—to increase Chamber’s visibility. (Junior Chamber)
􀁠 Spearheaded highly successful Channel 9 Health Fair Site, in association with County
Commissioner, three consecutive years. (Junior Chamber)
- Recruited physicians (oncologists, podiatrists, opthalmologists, dermatologists, dentists, and
general practitioners) and other medical staff to perform more than 60 medical screenings,
evaluations, and referrals. Directed staff comprising approximately 80 volunteers.
- Achieved 75% increase in number of patients in program’s second year, while maintaining
leadership responsibility for one of Colorado’s largest Health Fair sites.
- Successfully retained a majority of physicians each year as a result of relationship building.
􀁠 Boosted membership 120% during tenure. (Junior Chamber)
􀁠 Won state Public Speaking Award and spoke at National Convention. (Junior Chamber)
􀁠 Delivered presentation at international convention in Kansas City, MO. (Christian Women’s Club)
􀁠 Settled medical claims, communicating with physicians, nurses, and claimants. (Shelter Insurance)
RESUME 39: BY JACQUI D. BARRETT, MRW, CPRW, CEIP
Career Change: From small business owner to medical or pharmaceutical sales representative.
Strategy: Use a functional format to spotlight sales- and marketing-related results as well as success
influencing physicians.
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
135
RESUME 39, CONTINUED
JENNA B. WHITE, page two Residence: 816-632-5555 Cell: 816-632-5556 􀁠 jennawhite@centurytel.net
CAREER SUMMARY
Jazzercise, Streamwood, Illinois 1997 to Present
$62M in system-wide sales generated for Jazzercise franchisees in 2001/2002. (www.jazzercise.com)
OWNER/FRANCHISEE
􀁠 Built start-up franchise from the ground up, successfully promoting a dance-fitness program in a
marketplace already supporting YMCA, Gold’s Gym, and a recreational center.
􀁠 Developed a new market, investigating customer needs and delivering creative, effective fitness
solutions that supported a healthy lifestyle.
􀁠 Instituted regular advertising and promotional programs, including customer newsletters, thank-you
cards, and media press releases that boosted customer retention.
􀁠 Grew revenue 30% to 40% month over month.
Christian Women’s Club, St. Charles, Illinois 1998 to 2000
TREASURER
􀁠 Reported funds to local/national offices; distributed A/P funds and performed audits.
􀁠 Delivered presentation at the club’s international convention in Kansas City, MO.
Junior Chamber of Commerce (Jaycees), Highlands Ranch, Colorado 1991 to 1994
Provides tools to people to build bridges of success in business development and philanthropy. (www.usjaycees.org)
PRESIDENT/VICE PRESIDENT
􀁠 As vice president, achieved 120% membership increase via high-profile program orchestration.
􀁠 Boasted positive results three years running for healthcare screening event, successfully recruiting
and retaining physicians and medical personnel.
􀁠 As president, managed staff; directed initiatives in membership, finances, fund raising, and projects;
performed officer training; and acted as liaison between state and local chapters.
Shelter Insurance, Tulsa, Oklahoma 1986 to 1989
Industry leader in insurance and financial products and services. (www.shelterins.com)
CLAIMS ADJUSTER
􀁠 Challenged with negotiating claims settlements in a fair/equitable manner for insured and Shelter.
􀁠 Constructed settlements for medical claims, interfacing with physicians, nurses, and claimaints.
􀁠 Ranked 5th of 500 people company-wide in subrogation, applying persistence in collections.
United States Army, Kansas City, Missouri 1986 to 1991
CAPTAIN (RESERVIST)
EDUCATION/HONORS
BA in Communications/Minor: Business Administration, 1986
Missouri University/Internship – Missouri State Legislature
Honors: Debate Team … National Forensics League High Honors in Speech/Debate … Leadership
Council (College), Company Executive (ROTC)/Leadership Training (Army) … Homecoming Royalty
TLFeBOOK
136
Part II: Sample Resumes for Career Changers
MICHAEL BLACK
33 Fairbairn Drive Mobile: 415-205-3940
Rocklin, CA 94677 Email: mickblack@verizon.net Residence: 415-939-2004
SALES & MARKETING MANAGEMENT
A
resolute desire to sell and achieve, a passion for influencing consumer buying habits, and proven
strengths in building sustainable market share have been the foundation of career successes over an
impressive, achievement-filled career. Rare talent for simplifying and executing strategic ideas has
generated widespread support, delivered strong revenue growth, and complied with budget constraints.
Confidence, integrity, discipline, and vision have been key drivers in expertly nurturing relationships with
team members, clients, senior management, and vendors.
Professional strengths:
􀁹 Market & Segment Expansion
􀁹 Strategic Marketing Plans
􀁹 Staff Recruitment
􀁹 Key Account Management
􀁹 Financial Management
􀁹 Market Intelligence
􀁹 Customer Retention
􀁹 Change Management
􀁹 Branding Concepts/Rollouts
􀁹 Team Development
􀁹 Multi-Channel Distribution
􀁹 Sales Force Motivation
􀁹 Customer Needs Assessment
􀁹 High-Impact Presentations
􀁹 Profit & Loss Accountability
􀁹 Campaign Management
􀁹 Contract Negotiations
􀁹 Supplier Relations
􀁹 Competitive Product
Positioning
􀁹 Margin Improvement
EDUCATION
Bachelor of Science, Business Administration (Marketing)
University of California at Los Angeles
EMPLOYMENT NARRATIVE
PAINTGLOW PAINTS, Rocklin, CA 2002–Present
State Retail Manager
Appointed to steer statewide operations during a period where lack of strategic
planning, pricing restrictions, and an absence of cohesive teamwork were limiting
market expansion. Skeleton staffs of traveling sales representatives restricted
campaigns to trade accounts, and multi-branded independent distributors were
failing to make desired headway against aggressive competition in a static market. A
total revitalization strategy was critical.
Immediately established a tactical rollout plan, spearheaded intense market research
into competitor placements, and managed performance expectations by devising a
series of KPIs to act as benchmarks for staff achievement.
Results were impressive:
􀁹 State revenues up 20% over previous year.
􀁹 Market share increased from 6.8% to 7.5% statewide.
􀁹 Capital expenditure and setup costs delivered 25% under budget.
􀁹 Rental expenses 30% below budget.
SNAPSHOT
Report to:
CEO and National Sales
and Marketing Manager
Direct reports:
4 Decorator Center
Managers and 5 Trade
Sales Representatives
Operating Budget:
$2M per year
State Revenues: $21.1M
Key Contributions—In-depth
􀁹 Reinforced team focus towards core fundamentals of customer service, product quality, and
competitive pricing. Despite a stationary market, clients remained receptive to opportunities for
aggressive, value-added service with competitive advantages.
􀁹 Coordinated advertising and promotional campaigns to maximize impact and results.
􀁹 Grew customer base by 20% per month over 12 months by introducing cutting-edge sales prompts
into the POS system and injecting new “customer-care” performance initiatives into shop-floor roles.
RESUME 40: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW
Career Change: From paint-store manager to sales representative or sales manager.
Strategy: Use a chronological format but minimize references to the specifics of his retail experience
and focus on client accounts, marketing and promotional campaigns, and management skills.
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
137
RESUME 40, CONTINUED
MICHAEL BLACK Mobile: 415-205-3940 Page 2
mickblack@verizon.net
Excellent References & Client Testimonials Available
EMPLOYMENT NARRATIVE
C O N T I N U E D
PAINTGLOW PAINTS
State Retail Manager (continued)
􀁹 Launched greater market presence, establishing company-owned outlets with one “exclusive” brand.
􀁹 Spearheaded lucrative relationship-marketing initiative with RACV, Delfin Property Group, several
health insurers, and Master Painters’ Association.
􀁹 Recruited 20 new staff and rolled out a series of rewards and recognition programs that raised the bar for
sales performance excellence. Incentive programs in conjunction with active succession career
planning has set benchmarks for sales retention—currently steady at 95%.
􀁹 Reversed ad hoc approach to inventory control that had prompted overstocking, understocking, and
widespread inefficiencies. Devised formula to optimize stock turns, and attained a previously
unprecedented rate of 86% OTIF (on-time-in-full).
􀁹 Negotiated six leases, overseeing council planning permits for usage, parking, and signage.
Store Manager 2000–2002
Presided over a period of significant revenue growth that reflected a series of
incremental yet substantial changes to key business processes, expense controls, and
goal attainment.
Revamped marketing programs; instilled “Market Best” service standards; produced
new branding strategies; devised an integrated approach to advertising, marketing,
and promotions in retail and trade markets; and spearheaded a staff revitalization
program that rewarded superior efforts for attaining newly conceived goals.
Results & Key Contributions
􀁹 Sustained operating expenses to 82% of budget, steering savings in logistics
through improved warehousing and inventory controls.
􀁹 Propelled sales revenues 34.6% over previous year to $25.4 million.
􀁹 Boosted staff retention by more than one-third to achieve a 95% rating. Alleviated
the “brain drain” of high-performance staff through training, incentives, and
recognition for goal achievement.
􀁹 Orchestrated renewed focus on company-owned decorator centers that flourished
under lower commissions and rebates. Decision proved significant, increasing
profitability by 38+% to $3.2 million.
􀁹 Increased market share from 11% to 12.7% of the California market.
SNAPSHOT
Reported to:
California State Manager,
National Decorator
Center Manager
Direct reports:
12 California Decorator
Center Managers across
12 locations and 7 Trade
Sales Representatives
Operating Budget:
$3M per year
State Revenues: $25.4M
Key Clients:
AV Jennings, Q-Build,
Rocklin City Council,
Main Roads Rocklin
􀁹 Conducted group training sessions for up to 40 staff. Presentations fostered a dynamic environment
where participants brainstormed new ideas—many of which were revenue-positive.
􀁹 Analyzed market and architected a doubling of the product range offered to customers, providing
alternatives and value-added packages.
Trade & Retail Sales Representative 1997–2000
Distinguished from colleagues for securing the lucrative Q-Build Industries account, contributing $1 million
annually. The account spurred credibility in the California marketplace, being utilized for virtually all
government maintenance projects.
Identified flaws in opposition strategy, focusing successfully on product performance and services in
negotiations with major builders across Rocklin. Secured key accounts from major government contractors,
project builders, and prominent hardware and paint groups.
Recognized for achieving maximum budget incentives 3 years consecutively, and doubling territory sales in 2
years.
TLFeBOOK
138
Part II: Sample Resumes for Career Changers
James T. Manville jimmyman@network.com
4609 Miller Street 􀂍 Mt. Clemens, MI 48043 􀂍 586.555.8730
Profile 􀂍 Committed to pursuing a career in marketing or public relations.
􀂍 Strong interpersonal skills and ability to build rapport with others.
􀂍 Creative and artistic.
􀂍 Computer skills include Word, PowerPoint, Excel, and other spreadsheets.
Education Oakland University • Rochester, Michigan
Bachelor of Business Administration—Marketing 2003
Eastern Michigan University • Ypsilanti, Michigan
Course work in Business and Afro-American Studies 2000–2002
Specs Howard School of Broadcasting • Southfield, Michigan
Radio/TV program 2000
Relevant Experience
Pontiac School District—Owen Elementary • Pontiac, Michigan
Bridges to Success Instructor 2003–Present
• Teach African-American Studies to 4th and 5th graders two days per week
under auspices of grant-funded after-school program.
• Adapt curriculum to students’ levels; research and develop handouts to
supplement lessons.
National Basketball Association • Atlanta, Georgia
Marketing Assistant (Volunteer) Winter 2003
• Assisted staff at NBA All-Star Weekend Jam Session.
• Interacted with children and families; encouraged participation with
the “Got Milk?” program.
Employment History
Ford Motor Co. Vehicle Operations Division • Allen Park, Michigan
Technician and Team Recorder 1997–Present
• Conduct tests and inspect parts per QS9000 guidelines.
• Elected by peers to record minutes during meetings on quality, throughput,
safety, and communications. Generate weekly report based on meetings.
S&R Clothing • Detroit, Michigan
Assistant Manager 1995–1997
• Assisted with daily operations of trendy retail store.
• Performed merchandising; monitored inventory.
Community Affiliations
􀂍 P.A.L. (Police Athletic League)
􀂍 Zeta Phi Beta Fraternity (community service)
— References available on request —
RESUME 41: BY JANET BECKSTROM, CPRW
Career Change: From auto technician to marketing professional.
Strategy: Emphasize relevant education as a primary qualification and include a Relevant Experience
section even though this is not his primary work experience.
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
139
RESUME 42: BY DON ORLANDO, MBA, CPRW, JCTC, CCM, CCMC
John Martin
2400 Greenville Place 770.555.5555 (Home)
Atlanta, Georgia 30040 jlm@earthlink.net 770.555.6666 (Office)
WHAT I CAN OFFER TOPLINE AS YOUR NEWEST MARKETING PROFESSIONAL
􀂉 Translate marketing analysis into sales 􀂉 Introduce the right product to the right
market—faster than the competition 􀂉 Leverage market savvy into every aspect of
corporate success 􀂉 Keep close enough to customers to anticipate their needs
RECENT WORK HISTORY WITH EXAMPLES OF PROBLEMS SOLVED
􀂉 Pharmacy Manager, Winn-Dixie, Conyers, Georgia 00–Present
My pharmacy operates 54 hours a week sharing a tough market with 8 competitors. We fill more
than 54K prescriptions each year.
Supervise directly two full-time and one part-time pharmacy technicians.
Improved market data to realign expensive inventory with customer demand.
Outcomes: Cut inventory costs by 29%—the lowest level in years—yet kept customer
satisfaction very high.
Used informal demographic analysis to identify the benefit that captured most
consumers in this very tough market: minimum waiting time. Redesigned our workflow
and then retrained our workforce. Outcomes: We gained market share—and it didn’t
cost us an extra dime.
􀂉 Staff Pharmacist promoted over ten competitors in just six months to be Pharmacy Department
Manager, REVCO (later CVS), Lilburn, Georgia 97–00
Brought this new store online. Entered a market already dominated by 20 competitors. We wrote
more than 62K prescriptions annually.
Kept valuable customer relationships completely intact even as I changed corporate
identity and location. Outcomes: Exceeded corporate production standards by 240%
from the first quarter on.
􀂉 Owner and Manager, Winter Drug Company, Montgomery, Alabama 88–97
Operated two locations that employed a pharmacist and store manager, a bookkeeper, two
pharmacy technicians, and six cashiers. Competed successfully against 20 competitors—some
partially underwritten by nationwide corporations.
Compared national market trends with local demand to offer a new service. Outcomes:
Market analysis was good enough to return my investment in just nine months. New
service became our highest marked-up product line.
More indicators of performance TopLine can use …
Career Change: From pharmacist to marketing professional.
Strategy: Focus on recent MBA and show how the business he ran benefited from his marketing skills.
TLFeBOOK
140
Part II: Sample Resumes for Career Changers
John Martin Marketing Professional 770.555.5555
Page two
Stayed close enough to our customers to offer a new service faster than our competition
could react. Outcomes: Dominated one new segment for two years. In another case,
became a new organization’s sole provider for five years.
􀂉 Staff Pharmacist promoted over three very much more senior team members to be Director of
Pharmacy, General Hospital, Kronigsburg, Alabama 80–97
My operation supported a 157-bed, acute-care hospital.
Supervised a secretary, five pharmacy technicians, and an IV technician.
Applied market savvy to internal customers. Addressed the needs of “hold outs” and
overcame all their objections. My plan for a closed formulary won corporate approval.
Outcomes: Much more cost effective—without compromising quality and service.
EDUCATION
􀂉 MBA, Georgia State University, Atlanta, Georgia Expected Spring 05
Paying my own way to earn this advanced degree while working up to 45 hours a week. GPA 4.0.
􀂉 BS, Pharmacy, Samford University, Birmingham, Alabama 80
Carried a full academic load and worked 25 hours a week.
COMPUTER SKILLS
􀂉 Expert in proprietary pharmaceutical software, ProScrip and Rx200 (industry-standard,
comprehensive, LAN-based business software suite optimized to pharmacies), Word
for Windows, WordPerfect, and Outlook Express.
􀂉 Proficient in Adobe Acrobat, Excel, Internet search engines, PowerPoint, and Access.
PROFESSIONAL AFFILIATIONS
􀂉 Co-founder, Georgia Independent Drugstore Association 95–97
Found, marketed to, and captured an overlooked niche from scratch. Outcomes: Grew
membership rapidly from 3 members to 250 in just 2 years—all with very little money
and time to spend.
􀂉 Former Board Member, State of Georgia Medicaid Drug Utilization Review Board 92–96
􀂉 Former Committee Member, State Employees Insurance Board’s Drug Program 92–96
CERTIFICATIONS AND LICENSURE
􀂉 Registered Pharmacist, State of Georgia Board of Pharmacy
RESUME 42, CONTINUED
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
141
Chantal Luz
24612 Railroad Lane
Fillmore, California 91333
Home: 805-263-8611 chantal@hotmail.com Mobile: 661-263-1651
MARKETING / BUSINESS DEVELOPMENT / ACCOUNT MANAGEMENT
ADVERTISING / MARKETING COMMUNICATIONS
PUBLIC RELATIONS / SPECIAL EVENTS
Creative, dynamic, results-driven professional with expert qualifications in identifying and capturing
market opportunities to accelerate expansion, increase revenues, and improve profit contributions across
broad industries, markets, and accounts. Energetic, organized, self-motivated individual who is able to
comprehend and manage multiple details while focusing on the overall picture. Natural communicator
with strong motivational skills and the ability to build, produce, and succeed. Extensive travel.
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Proven ability to spot and analyze trends across product/services spectrum.
Evolution of concepts into achievable business strategies.
Product research, analysis, and justification for production.
Negotiation and relationship-building skills; project planning and execution.
Drive, visual creativity, and ability to reach objectives under demanding circumstances.
Strong analytical and problem-solving skills with a focus on workable solutions.
Creative and strategic planning abilities with solid implementation skills.
Computer literate.
Career Highlights
SPECIAL PROJECTS COORDINATOR / PARTNER 1996–2001
Surgery Center—Granada Hills, CA
Authored the firm’s strategic communications plan and orchestrated successful effort to establish
corporate vision, mission, and values statement. Transitioned marketing focus to core customer
types and segments. Architected new corporate advertising and client testimonial trade
campaigns. Developed Human Resources materials such as employee handbook (researched
laws with assistance of attorney) and confidentiality agreements; participated in hiring process of
office manager.
Built physician’s name as brand value.
Conceptualized ideas and worked with ad companies to develop ads and brochures.
Developed marketing and advertising materials to attract new patients, educate the
community, and build referral base among physicians.
Special events: Set up educational seminars for the community and prospective patients,
held both in office and at area hotels.
Performed grassroots marketing to Chamber of Commerce, spas, gyms, salons, and other
local businesses.
DESIGNER / OWNER 1999–2000
Claire de Lune by Chantal Luz—Montrose, CA (concurrently)
Started business from ground up. Designed a 30-piece line of fun, hip, contemporary
sleepwear. Handled all creative, PR, and administrative functions. Retained and trained
required staff to produce line.
Developed brand label and showroom representation for market events.
RESUME 43: BY MYRIAM-ROSE KOHN, CPRW, CEIP, JCTC, CCM, CCMC
Career Change: From fashion designer and medical office manager to marketing/PR.
Strategy: Demonstrate her talent for delivering practical business solutions through her interpersonal
skills and ability to manage complex projects, meet deadlines, and meet high quality standards.
TLFeBOOK
142
Part II: Sample Resumes for Career Changers
Chantal Luz Page Two
Successful background developing, establishing, managing, and maximizing profitability based on loyal
client, vendor, management, and staff relationships.
BUYER 1994–1995
Marie Springs—Houston, TX
Oversaw advertising and organized store events. Bought better contemporary dresses for this
women’s designer specialty store.
DESIGNER 1992–1994
Cecilia—Los Angeles, CA
Designed line of social-occasion dresses for better contemporary sportswear and dress
manufacturer. Selected all fabrics and trims, developed styles from first sketch through
production, managed sample room and extensive fittings.
FASHION COORDINATOR / MERCHANDISER 1990–1992
Nicole Delbain—New York, NY
Developed color stories, fashion concepts, and presentation boards for each season. Shopped
print market and developed original designs. Worked closely with managers and buyers to create
a collection look for their stores.
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Visited European and New York stores to provide constant flow of ideas and fashion trend
information. Designed specific groups for direct vendors in Asia.
Directed domestic manufacturers to develop merchandise appropriate for Nicole Delbain.
Prior to 1989
DESIGNER, Macy’s Corporate Buying, New York, NY
ASSISTANT DESIGNER, Nicole Miller, New York, NY
Education
Bachelor of Science, Design
College of Design, Architecture, Art & Planning
University of Cincinnati, Cincinnati, OH
Courses in Microsoft Windows, Word, and Excel
Valley College, Valley Glen, CA
RESUME 43, CONTINUED
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
143
RESUME 44: BY CAREER STRIDES
Devon Rodriguez
6598 Commonwealth Avenue
Brighton, MA 02135
drodriguez@email.com
Home: (617) 435-1598
Cell: (617) 505-5985
Targeting Positions in…
PUBLIC RELATIONS 􀁾 MARKETING 􀁾 EMPLOYEE COMMUNICATIONS
Customer-focused business professional eager to leverage more than six years of experience in corporate
communications and community outreach gained from HR program/employee benefit management to achieve career
transition into public relations. Repeatedly commended by senior management throughout career for superior
written/verbal communication skills and strong combination of creative talents and analytical thinking. Adept in
constructing “out-of-the-box” solutions and effective strategies/action plans to proactively address business problems
and communication challenges. Demonstrated ability to interface effectively with diverse groups; build strong
community ties; and win lasting buy-in from employees on new initiatives, programs, and policy changes. Successful in
diverse-industry work environments (higher education, retail, hospitality).
EDUCATION & CREDENTIALS
EMERSON COLLEGE—Boston, MA
Graduate Certificate in Public Relations, 2003
(In-depth certificate program)
BENTLEY COLLEGE—Waltham, MA
Bachelor of Arts (BA)—Major: Government, 1994
MEMA—Framingham, MA
(Massachusetts Emergency Management Agency)
Public Information Officer Training, 2003
COMMONWEALTH OF MASSACHUSETTS
Notary Public
HIGHLIGHTS OF RELEVANT CAREER ACHIEVEMENTS
Communications:
􀂄 Directed comprehensive, ongoing employee communications programs for workforces of up to 5,000 that clearly
articulated corporate benefit options. (Boston, Inc.; Domino Casino; College of Music)
􀂄 Wrote and distributed bulletins, brochures, reference guides, updates, newsletters, and manuals translating oftencomplex
insurance and 401(k) plans/procedures/policies into easily understood terms. Ensured desired key
message points from executive team were incorporated into all communications. (Boston, Inc.; Domino Casino; College
of Music)
􀂄 Leveraged strengths in persuasive verbal/written communications to minimize negative fallout from increases in
employee-paid insurance premiums. (Boston, Inc.)
􀂄 Researched and authored well-received articles covering an array of human resources topics published in corporate
newsletters. (Boston, Inc.)
Employee & Community Relations:
􀂄 Commended by Operations SVP for ability to elevate morale of, build trust/strong rapport with, and instill a
shared sense of corporate “family” among employees at all levels of the organization. Recognized for maintaining
a highly visible leadership presence; accurately conveying the value of corporate programs to employees; and
listening attentively and responding appropriately to staff concerns, issues, and questions related to HR programs/
benefits/compensation. (Boston, Inc.)
􀂄 Promoted community outreach programs to achieve record-high employee participation in nonprofit fund raisers,
local food pantry, community-based adult literacy task force, and local chamber of commerce. Efforts helped to
broaden corporate visibility, support worthy causes, and encourage cross-functional teamwork. (Boston, Inc.)
Market Research & Analysis:
􀂄 Investigated and compared the relative merits/shortcomings of a full spectrum of insurance and benefit plans (e.g.,
HMOs, PPOs) offered by national and local carriers. Selected best-option solutions and negotiated favorable pricing
and terms. (Appleseed’s, College of Music)
continued…
Career Change: From human resources to marketing and public relations professional.
Strategy: Create an extensive Highlights of Relevant Career Achievements section as the focal point of
page 1 while relegating employment to page 2.
TLFeBOOK
144
Part II: Sample Resumes for Career Changers
Devon Rodriguez Résumé 􀂄 Page 2
RELEVANT ACHIEVEMENTS (continued)
Corporate Profitability:
􀂄 Delivered $133K in annual savings by converting health insurance plan from a self-insured to a fully insured plan.
Simultaneously lowered employee-paid premiums by 13% for individuals and 8% for families. (Boston, Inc.)
􀂄 Jointly led effort that lowered corporate costs associated with disability coverage by 12%. (Boston, Inc.)
􀂄 Facilitated rollout of ergonomic plan that slashed costly lost-time incident claims by nearly 70% through work on
corporate Safety Committee. (Boston, Inc.)
EMPLOYMENT HISTORY
BOSTON, INC.—Beverly, MA [Retailer of women’s apparel employing 400]
Manager, Benefits & Compensation, January 2001–Present
Report to Operations SVP/Director of Human Resources—Direct all aspects of benefits and compensation programs,
including the development/dissemination of an ongoing, comprehensive employee communication program detailing
specifics, procedures, and value of various employer offerings. Completely redesigned benefit plan to achieve win/win
outcomes for both employer and employees (expanded coverage, added benefit options, reduced premiums). Manage,
administer, coordinate, and communicate insurance enrollments/billing; administer 401(k) plans; represent employers at
unemployment hearings; and handle negotiations with vendors and brokers.
DOMINO CASINO—Uncasville, CT [Casino with 4,000 employees]
Benefits Manager, January 2000–January 2001
Reported to Director of Benefits & Compensation—Recruited, trained, and supervised an 11-member team of HR
professionals, overseeing insurance enrollments, updates, and billing processes for 4,000 employees. Regularly
communicated revised policies, procedures, and benefit changes to employees.
COLLEGE OF MUSIC—Boston, MA [Academic institution with 370 faculty/staff and 3,400 students]
Human Resources Programs Manager, April 1997–December 1999
Reported to Assistant VP of Administration/Director of Human Resources—Managed annual and quarterly insurance
enrollments/updates, billing, and communication of these benefits and procedures to all college faculty, administrators,
and staff. Redesigned benefit plans and coordinated/prepared/presented benefit orientations.
PROFESSIONAL AFFILIATIONS & COMMUNITY INVOLVEMENT
􀂄 Public Relations Society of America (PRSA), Member (2003–Present)
􀂄 Society for Human Resource Management (SHRM), Member (1999–Present)
􀂄 Northeast Human Resources Association (NEHRA), Member (1999–Present)
􀂄 North Shore Chamber of Commerce, Former Chairperson—HR Managers’ Committee (2003)
􀂄 American Political Items Collectors (APIC), Member (2002–Present)
􀂄 Peabody Institute Library, Former Trustee (1998–2000)
RESUME 44, CONTINUED
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
145
Mark Adams
61 Havenhurst Home: 818-138-0108
Pasadena, CA 91101 madams@aol.com Cell: 818-572-9428
MARKETING MANAGEMENT / BUSINESS DEVELOPMENT
Creative, energetic, multifaceted professional with a BS degree in marketing and a career of successful
accomplishments. Proven record of achieving significant sales and business-development goals. Ability to
increase productivity and efficiency by building and effectively supervising strong teams. Knowledgeable
leader and trainer with excellent communication and interpersonal skills. Experienced in all aspects of
customer service. Work within budget requirements to meet or surpass company goals. Capable of
substantially improving sales and operations by developing and implementing creative solutions.
AREAS OF EXPERTISE___________________________________________________________
Retail Sales Product Promotions Merchandising
Business Development Operations Management Strategic Planning
Policies & Procedures Leadership / Team Development Creative Display Building
Forecasts / Budgets Training / Supervision / Motivation Communication
Staff Scheduling / Coordination Productivity / Quality Improvement Customer Service
Inventory Control / Warehouse Purchasing / Cost Containment Problem Resolution
Contract / Union Negotiations Process & Efficiency Improvement Shipping / Receiving
PROFESSIONAL EXPERIENCE___________________________________________________
ALPHA BETA, Pasadena, CA 1984–Present
GM/Drug Manager (2000–present)
GM Manager (1986–2000), Clerk (1985–1986), Courtesy Clerk (1984–1985)
Management/Operations:
􀂃 Hold leadership and strategic planning responsibility for total store operations.
􀂃 Implement company guidelines, policies, and procedures and set an example for others.
􀂃 Resolve problems and issues related to the store, employees, and customers.
􀂃 Monitor and evaluate staff productivity to ensure achievement of sales goals.
􀂃 Inspire co-workers with the organization’s vision and culture.
􀂃 Initiate new ideas and solutions to meet the objectives of my position and the store.
􀂃 Prioritize daily activities and projects to maximize productivity.
􀂃 Anticipate problems and opportunities and make timely and appropriate decisions.
Customer Service:
􀂃 Ensure that all store personnel provide excellent-quality service to customers.
􀂃 Address problems quickly and furnish efficient solutions.
􀂃 Continuously promote our store by cultivating and developing customer relations.
Staff Training:
􀂃 Supervise, motivate, schedule, and train 12 staff members to increase their efficiency and productivity.
􀂃 Utilize team-building strategies, including coaching and constructive feedback, with an emphasis on
training and development.
􀂃 Encourage a cooperative and cohesive work group by inspiring staff members to set and reach goals.
􀂃 Delegate authority and responsibility to others in an appropriate and effective manner.
􀂃 Exhibit a constructive team-spirit approach to attain individual and group goals.
Sales:
􀂃 Total profit-and-loss responsibility for Pasadena store with $3 million in annual sales.
􀂃 Continuously build the Pasadena Alpha Beta into a more profitable, higher-volume store.
Merchandising:
􀂃 Build and oversee the construction of displays for promotional and seasonal items.
􀂃 Plan, direct, and coordinate all special events and promotions in the store.
􀂃 Ensure visual standards of in-store merchandise and displays.
RESUME 45: BY PEARL WHITE, CEIP
Career Change: From retail manager to marketing professional.
Strategy: Emphasize recent marketing degree and incorporate relevant skills into a strong profile. Use
category headings in the experience section to help the reader focus on key points.
TLFeBOOK
146
Part II: Sample Resumes for Career Changers
Mark Adams Resume—Page 2
PREVIOUS EXPERIENCE______________________________________________________
ALPHA BETA, Riverside, CA 1980–1984
GM Clerk (1984)
Courtesy Clerk (1980–1983)
􀂃 Responsibilities included ordering, stocking, customer service, and clerk duties.
2003 YEAR-END PERFORMANCE REVIEW SUMMARY__________________________
􀂃 Rated outstanding in meeting and exceeding sales projections 2 out of 4 quarters; sales were up more
than 8% in all 4 quarters.
􀂃 Exceeded earnings and gross in all 4 quarters.
􀂃 Outperformed expectations in customer-service shop score 3 out of 4 quarters, with total score above
company guidelines.
􀂃 Rated Outstanding in Customer Service, Change Management, Action and Speed Management,
Continuous Improvement, Education, People Development, Leading by Example, Decision Making,
Communications, Planning, Goal Reaching, and Overall Performance.
􀂃 Rated Above Expectations in Positive Leadership, Diversity, Recognition & Reward, and
Partnerships.
EDUCATION_________________________________________________________________
Master of Science: Marketing (2003)
California State University, Fullerton, CA
Supervisory Skills and Management Training (2003)
Sponsored by Alpha Beta
Bachelor of Science: Marketing (2002)
California State University, Fullerton, CA
INSTRUCTOR / TRAINER / MENTOR___________________________________________
Train and coach future Alpha Beta store managers (2003)
Conducted Management Training in Operations, Inventory, Ordering, Scheduling, Reporting (2001–2002)
RESUME 45, CONTINUED
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
147
KATHERINE D. SCHOLLINGER
51027 Deerview Drive 􀁸 Cleves, OH 45002
Phone: (513) 792-6127 􀁸 Mobile: (513) 505-6180
OBJECTIVE
Full-time, part-time, or freelance work involving
􀂾 Writing and editing articles, business biographies, marketing materials, newsletters,
brochures, articles, and short stories
􀂾 Research and interviewing services for writers, publishers, and journalists
􀂾 Reading and evaluating manuscripts
QUALIFICATIONS
Demonstrated ability to develop prose that is clear, concise, and inviting to read. Exceptional interpersonal skills;
proven ability to put people at ease and interview effectively. Experienced in conducting research through printed
materials, online resources, and interviews. Well organized; efficient in coordinating multiple simultaneous projects
and meeting tight deadlines. Accurate, prompt, dependable, and attentive to detail. Proficient with Microsoft Word
and WordPerfect.
RELATED EXPERIENCE
OHIO MANUFACTURING, Cheviot, OH 1988–1997
Newsletter Editor/Administrative Assistant—Performed research, conducted interviews, and wrote articles for
company newsletter that was instrumental in keeping employees informed and motivated. Reviewed and edited
articles submitted for publication. Composed letters, memos, and other correspondence. Prepared reports in formats
that were well organized and eye-appealing. Organized and maintained files. Position required the ability to
prioritize multiple simultaneous projects, meet deadlines, and work well independently (1994–1997). Previous
position: Press Operator (1988–1994).
SOUTHWEST REGIONAL SCHOOL DISTRICT, Cleves, OH 1985–1988
Teacher’s Aide—Assisted teachers with all facets of classroom management, including researching, preparing
lessons, grading papers, recording grades, and preparing written materials. Tutored individual students and small
groups in all subject areas. Gained the ability to simplify subject matter, adapt lessons to fit different learning styles
and levels of ability, and make lessons interesting.
DAILY JOURNAL NEWS, Hamilton, OH 1979
Proofreader, Advertising Department—Proofread copy, delivered proofs, and worked with advertisers to ensure
copy was accurate. Consistently met all deadlines.
SUBJECT INTERESTS & RESEARCH EXPERIENCE
Sociology, family, women’s issues
Health: psychology, holistic approaches to wellness, addictions, massage therapy, nutrition
Nonfiction (biographies, American history, current events, self-help), literature, mysteries, historical novels
Continued…
RESUME 46: BY MICHELLE MASTRUSERIO REITZ, CPRW
Career Change: From massage therapist to writer/editor.
Strategy: Use a combination format that brings older, relevant experience to the fore.
TLFeBOOK
KATHERINE d. SCHOLLINGER Page 2
ADDITIONAL EXPERIENCE
TRI-STATE HEALTH NETWORKS, Cincinnati, OH—Massage Therapist 10/01–Present
DAYLIGHT SALON & DAY SPA, Lawrenceburg, IN—Massage Therapist 11/99–9/01
OHIO REGIONAL CLINIC, Blanchester, OH—Addictions Technician 12/98–6/99
UNIVERSITY GENERAL HOSPITAL, Cincinnati, OH—Addictions Technician 5/98–12/98
PERFECT DAY SALON, Cincinnati, OH—Massage Therapist 11/96–5/98
Massage Therapist—Provided massage therapy for clients in support of major national and regional health plans
in Ohio and Indiana. Administered therapeutic Swedish and deep-muscle massage. Coordinated appointments with
other professionals. Identified opportunities and cross-sold other salon services with a professional, customerfocused
and low-key approach.
Addictions Technician—Provided administrative support for drug and alcohol counselors. Observed and charted
patient behaviors, including notation of physical and emotional issues, new medications, and other pertinent facts.
Position required the ability to handle confidential information with absolute discretion.
EDUCATION
UNIVERSITY OF CINCINNATI, Cincinnati, OH Present
Bachelor of Arts in progress. Major: English Literature. Minor: American History.
Attending school part-time to allow full-time employment. Degree expected December 2004.
􀁸 GPA: 3.7
􀁸 Dean’s List
􀁸 Relevant Courses: Writing from Research 􀁸 English Composition I & II 􀁸 Interpersonal Communication
Additional Training:
Additional studies: Mastering Research Using the Internet, computer training (Windows, Word, WordPerfect, and
Excel), and several psychology seminars.
Center for Holistic Therapy Studies, Independence, IN 1996
Healing Massage Techniques: Completed 168-hour program.
Charlotte School of Massage Therapeutics, Charlotte, IN 1995
Completed comprehensive 427-hour program, approved by the American Massage Therapy Association and
accredited by the State of Indiana. Curriculum provided classroom training and practical experience.
148
Part II: Sample Resumes for Career Changers
RESUME 46, CONTINUED
TLFeBOOK
Chapter 6: Sales, Marketing, and Advertising
149
Rita Cantor
1250 Vista Diego Road Santa Clarita, CA 91310 (661) 449-5255 ritawriter@ezmail.com
Business & Creative Writing
Foreword “To whom much is given, much is required.” —French proverb
F or 14 years, I have enjoyed the privilege of helping others develop their writing abilities. In this time, I have
conceived and developed learning tools, conducted classes and writing workshops, and helped students realize
potential and achieve goals. Now, I look forward to pursuing full-time my first passion: Writing.
The Writer “Ease in writing comes from art, not chance.” —A. Pope
Well-versed in: Business Communications • Speeches • Marketing • Poetry • Nonfiction
Publications: The Tribute (Nonfiction, 2003) • Women of the Decade (Nonfiction, 2000)
Featured in: Poetic Path • Ascension • Living Arts • Reader’s Choice • MasterWorks
The Teacher “Teaching is an instinctual art, mindful of potential.” —A.B. Giamatti
Writing Courses: Advanced Essay • Creative Writing • Business Writing • Writing About Literature
Writing Proficiency Exam Workshops • Science Fiction & Film
English Courses: Basic Grammar • English & ESL • English Rhetoric • Linguistics
The Change Agent “Things do not change; we change.” —H.D. Thoreau
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Developed Writing Proficiency Workshop to help students prepare for exam.
Served on Education Planning & Advisory Committee (EPAC).
Created lunchtime classes that helped employees meet degree requirements.
Started well-received annual clothing drives for underprivileged high school students.
Education “Education is for improving the lives of others…” —M.W. Edelman
M.A. and B.A. in English & Creative Writing, Ojai University, CA 1988—Dean’s Honor List
Experiences “Creativity seems to merge from multiple experiences.” —C. Edwards
Pepperdine University, Malibu, CA
Academic Advisor 1999–2000 / Site Manager 2000–Present
Write all commencement speeches, marketing materials, outgoing correspondence, and recommendation letters
for faculty and students. Counsel students and resolve grievances. Manage MBA & MA programs.
Haverhill University, Ojai, CA
English Instructor 1993–1998
Taught English Rhetoric, Writing About Literature, Creative Writing, Advanced Essay Writing, Linguistics,
English/ESL, Drama, and Speech. Conducted Writing Proficiency Exam Workshops.
Palm Grove College, Huntington Pointe, CA
English Teacher / ESL Instructor 1990–1993
Initiated and administered for Japanese & Korean businessmen an English Language Proficiency program. Also
taught English; tested & assessed language proficiency for military personnel at nearby air force base.
###
RESUME 47: BY GAIL TAYLOR, CPRW, CEIP
Career Change: From academic advisor to writer.
Strategy: Play up literary mindset using an unconventional format, literary style conventions, and
quotes. The result is an interesting and attention-getting resume that speaks the language of her target
audience.
TLFeBOOK
MARILYN NOLAN
22 Meadow Lane 􀂃 Chicago, IL 78966 􀂃 (975) 433–5889 􀂃 MNolan@media.net
􀂄 PROFILE
Conferences 􀂃 Fund Raising 􀂃 Trade Shows 􀂃 Meeting Planning 􀂃 Cultural
Programs
Creative professional with expertise in all aspects of successful event/program planning, development,
and management. Excel in managing multiple projects concurrently using detail, problem-solving, and
follow-through strengths. Demonstrated ability to recruit, motivate, and build cohesive teams. Sourced
vendors, negotiated vendor contracts, and managed project budgets. Possess superb written
communications, interpersonal, and presentation skills.
􀂄 SELECTED ACCOMPLISHMENTS
Special Events Management:
Planned and coordinated conferences, meetings, and events for companies, professional associations,
and arts/cultural and other organizations. Developed program content and administered budgets.
Arranged all on-site logistics, including transportation, accommodations, meals, guest speakers and
entertainers, and audiovisual support. Coordinated participation and represented companies at industry
trade shows. Recognized for creating and planning some of the most successful events ever held
statewide.
􀁩 Created cultural events for an arts organization that boosted membership enrollment.
􀁩 Organized 5 conferences for 2 national professional associations, surpassing all prior
attendance records.
􀁩 Designed successful community educational campaigns promoting safety awareness.
Fund Raising & Public Relations:
Created, planned, and managed all aspects of several major fund-raising campaigns, resulting in a
significant increase in contributions raised for each function over prior years. Recruited volunteers and
developed corporate sponsorships. Generated extensive media coverage through effective promotional
and public-relations strategies. Created newsletters distributed to employees, customers, and others.
􀁩 Co-chaired capital-fund campaign that raised $3.5 million for new facility.
􀁩 Coordinated 3 auctions that generated more than $140,000 for an educational institution.
􀁩 Initiated successful publication, generating $25,000 to finance community programs.
Sales & Marketing:
Selected by management to spearhead opening of regional office, including all logistics, staff relocation
and business development efforts. Designed and implemented creative sales and marketing strategies to
capitalize on consumer trends and penetrate new market. Coordinated and conducted sales training.
􀁩 Developed and managed 17 key accounts, generating $10 million annually.
􀁩 Recognized for managing top revenue-generating program company wide.
􀁩 Consistently exceeded sales forecast and led region to rank #1 out of 6 in profitability
nationwide.
􀂄 EXPERIENCE
Financial Underwriter—Marcon Financial Services Company, Chicago, IL (1990–2003).
Event/Program Coordinator—Arts Council, Botanical Gardens and Cultural Exchange, Chicago, IL
(1998–2002).
􀂄 EDUCATION
B.A. in Business Administration, Springfield College, Springfield, MA
RESUME 48: BY LOUISE GARVER, CPRW, CMP, JCTC, CEIP, MCDP
Career Change: From underwriter to event manager.
Strategy: Design a one-page functional resume that showcases experience related to event planning—
even though this experience was unpaid. Background in underwriting is downplayed.
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TLFeBOOK
RESUME 49: BY MICHAEL LEVY, CPRW, CEIP, MCDP, PHR, GCDFI
KAREN M. MITCHELL
25 Adams Drive H: (617) 345-1457
Braintree, MA kmitchell@yahoo.com C: (617) 505-4917
Business Marketing and Events Coordinator
Business Services / Hospitality / Business to Consumer / Special Events
PROJECT MANAGEMENT–FINANCIAL CONTROL–TRAINING & COACHING
Creative business manager and entrepreneurial professional with 15+ years of experience in a
marketing management capacity. Team coordinator, leader in business development, and director
of business operations. Consistently increased profitability and market expansion.
􀁸 Entrepreneurial Spirit 􀁸 Critical Thinking 􀁸 Problem Identification
􀁸 Employee Management 􀁸 Strategic Planning 􀁸 Profit Improvement
􀁸 Staff Training 􀁸 Business Startup 􀁸 Idea Generation
􀁸 Financial Control 􀁸 Time Management 􀁸 Relationship Building
PROFESSIONAL EXPERIENCE
T&T PARTNERSHIP, Boston, MA
Operations Manager, Partner
1985–2002
Directed all operations and marketing activities associated with multi-business partnership.
Developed and initiated organization and operating plans; recruited staff; conducted
demographic research; and initiated creative marketing strategies that grew second-year business
300% over year one. Maintained client retention at 90%. Focused on quality customer service,
standards, and price strategies to keep a competitive edge. Controlled financial operations and
budgets up to $500K for multi-business partnership. Implemented marketing strategies that
created and retained new business.
MASSACHUSETTS SPECIAL OLYMPICS, Boston, MA
Co-Director and Coach of Figure Skating
1990–1999
Coached and organized figure-skating events at the Massachusetts Summer Games. Supervised
participants and sporting events. Achieved maximum student participation. Organized and
recorded all qualifying and winning scores of each athlete in all events.
EDUCATION AND PROFESSIONAL TRAINING
Boston University, BA Candidate (2 years completed)
American Academy of Dramatic Arts, Theatre
Career Change: From entrepreneur to marketing and events management professional.
Strategy: Show strengths and skills related to her goal, highlighting relevant details from business
ownership.
Chapter 6: Sales, Marketing, and Advertising
151
TLFeBOOK
KAREN M. MITCHELL PAGE TWO
SELECTED ACHIEVEMENTS
MARKETING AND SALES
PRESERVED A COMPETITIVE ADVANTAGE WITH A CREATIVE MARKETING APPROACH.
Developed an innovative marketing promotion focusing on each client. Increased new-client
base by 45% and earned more positive feedback from clients than any other promotion.
ORGANIZED AND DEVELOPED PLAN TO INCREASE SALES IN THE OFF-SEASON BY 20%. Trained
staff in areas of in-depth presentation, product specials, and expanded product line. Successfully
achieved company goals and improved product awareness.
PLANNED AND COORDINATED REUNION EVENT FOR 600+ ATTENDEES. Researched history of
organization 1950–1981. Maintained tight budget requirements. Prepared publicity for local
newspapers and television news shows.
MANAGEMENT
SERVED AS COACH AND CO-DIRECTOR OF FIGURE SKATING for the Massachusetts Special
Olympics for 9 years. Developed into one of the best-organized events each year at the summer
games.
RELIEVED A STRESSFUL SITUATION AND POTENTIAL LOSS OF BUSINESS. Screened, recruited, and
trained 3 new employees, quickly responding to unexpected employee turnover. Avoided loss of
business and customer dissatisfaction.
APPLIED NEW STATE REGULATIONS. Trained staff to focus on customer needs and how they
could help. Enhanced customer and employee awareness.
RECEIVED NUMEROUS REFERRALS AND MAINTAINED 90% CLIENT RETENTION RATE.
Recognized by clients and colleagues as a consummate professional with the utmost creativity
and personal integrity. Perceptive, patient, and persistent; nurture trust and confidence.
BUSINESS ANALYSIS AND FINANCIAL OPERATIONS
CONTINUOUSLY ACHIEVED 12-MONTH FINANCIAL BUDGET GOALS. High standards of service
and products were instrumental in consistent increase of capital for reinvestment in business.
NEGOTIATED A WIN-WIN SITUATION WITH MANUFACTURER. Analyzed prices of manufacturer
and its competitors. Resulted in $20,000 annual cost savings.
INITIATED AND EXECUTED PLAN TO PURCHASE SECOND BUSINESS. Designed a market strategy
to analyze business finances and local demographics. Commitment to detail resulted in a lower
purchase price of business.
EXPANDED STORE SPACE TO ACCOMMODATE RAPID BUSINESS GROWTH. Business exceeded
first-year projections by 50%.
RESUME 49, CONTINUED
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Part II: Sample Resumes for Career Changers
TLFeBOOK
CHAPTER 7
Resumes for Career Changers
Seeking Health Care, Social
Services, and Personal Services
Positions
Retraining is often necessary to earn the qualifications and credentials
for a switch into the health care industry. Many of the resumes
in this chapter make this current education the centerpiece, with
prior experience playing a supporting role. These resumes represent
the following career changes:
• Priest to human services administrator
• Health educator to surgical technologist
• Customer service representative to a position in social
services
• IT recruiter to social worker
• Sales representative to speech/language therapist
• Controller to counselor
• Nurse to legal consultant
• Flight attendant to personal assistant
• Nurse to researcher
• IT analyst to health care administrator
TLFeBOOK
ANTHONY FONTINI
28 Abbotsford Avenue
Springfield, Massachusetts 01118
413.205.5432
fontini2358@mindspring.com
HUMAN SERVICES ADMINISTRATOR
􀂃 Highly skilled not-for-profit management professional
with outstanding multitasking ability.
􀂃 Visionary leadership style that encourages “out-of-thebox”
solutions to unique problems and challenges.
􀂃 Articulate, accomplished communicator and motivator.
􀂃 Strong team-builder, comfortable working with diverse
populations in terms of both cultures and ideas.
􀂃 Seasoned traveler, fluent in Italian, Spanish, and Polish.
MANAGEMENT
􀂉 Chosen to provide strong, decisive organizational leadership through period of
change, transition, and revitalization.
􀂉 Established and maintained team atmosphere and high morale level.
􀂉 Developed successful grassroots fund-raising campaign for major building project;
pledges / donations surpassed goal by 60%.
􀂉 Designed and coordinated reconstruction of three facilities to better suit needs of
residents. First stage of construction underway.
􀂉 Composed and presented motivational articles and speeches.
TRAINING
􀂉 Developed high-performance leadership training for organization volunteers.
􀂉 Trained and supervised staff of seven plus 50 volunteers.
􀂉 Led public-speaking seminars.
􀂉 Introduced in-house language training to meet needs of diverse community.
COUNSELING/ADVISING
􀂉 Regularly sought by members for family and marriage counseling.
􀂉 Assisted members needing guidance for ethical and moral dilemmas.
􀂉 Motivated members to set and accomplish goals.
(continued next page)
RESUME 50: BY ELLEN MULQUEEN, CRW
Career Change: From priest to human services administrator.
Strategy: Design the resume so that it is not apparent that he is a priest, using a functional format and
“secularized” language (for example, “motivational speeches” rather than “homilies” or “sermons”).
154
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 50, CONTINUED
ANTHONY FONTINI – PAGE 2
EXPERIENCE
Pastor 1998–Present
St. Cecelia Church, Springfield, MA
Parish Administrator 1997
Corpus Christi Church, Holyoke, MA
Associate Pastor 1991–1997
St. Anthony’s Church, Chicopee, MA
EDUCATION
San Carlos Seminary, Rome, Italy
Master of Divinity / Pastoral Theology
University of Connecticut, Storrs, CT
Master of Arts, Counseling. GPA 3.85
Holy Cross College, Worcester, MA
Bachelor of Arts, Double Major: Philosophy and Theology.
Graduated Magna Cum Laude.
Chapter 7: Health Care and Social and Personal Services
155
TLFeBOOK
BRIANA MARTIN
5555 Las Flores Canyon Rd.
Los Angeles, CA 91406
(323) 555-5555
brianamartin@email.com
Surgical Technology Student
—Qualified for Position Managing Pre- and Post-Operative Care—
􀂃 Well-qualified and dedicated professional with 10+ years of related experience in nonprofit healthcare field.
􀂃 Work well in a fast-paced environment… proven ability to respond to problems and emergencies in a calm,
organized, and effective manner.
􀂃 Managed and supervised paid and volunteer teams.
􀂃 Performed educational in-services, community outreach, patient care, client relations, grant writing, and training.
􀂃 Coordinated wellness fairs, health classes, and prevention workshops, increasing community awareness of health
issues and services available.
􀂃 Natural communicator with excellent interpersonal and customer-relations skills.
􀂃 Quick learner who enjoys challenges and works well both independently and collaboratively in a team setting.
—Working Knowledge of Health-Related Rehabilitation and Medical Management Process—
EDUCATION
Surgical Technologist; GPA 4.0
LOS ANGELES CAREER COLLEGE, Los Angeles, CA; Completion, May 2005
B.A. in Social Services / Minor in Communications
UNIVERSITY OF CALIFORNIA, Los Angeles, CA (UCLA)
Certifications
CPR Certified—American Red Cross
Certified HIV Educator—American Red Cross
PROFESSIONAL EXPERIENCE
Health Resource Educator 2000 to Present
LOS ANGELES COMMUNITY SERVICES, Los Angeles, CA
Child Welfare Specialist
CALIFORNIA DEPARTMENT OF CHILDREN AND FAMILY SERVICES 1997 to 2000
Health Educator
LOS ANGELES COUNTY HOSPITAL, Los Angeles, CA 1993 to 1997
COMMUNITY / VOLUNTEER ACTIVITIES
Red Cross Blood Drive—Blood Drive Volunteer 2001 to Present
Sunlight Foundation—Healthcare Volunteer 2000 to Present
Big Sisters of Los Angeles—Big Sister to Middle School-Aged Girl 1999 to Present
RESUME 51: BY VIVIAN VANLIER, CPRW, JCTC, CEIP, CCMC
Career Change: From health educator to surgical technologist.
Strategy: Emphasize recent retraining and relevant health care experience.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 52: BY CAROL ROSSI, CPRW
Chapter 7: Health Care and Social and Personal Services
157
Career Change: From customer service representative to a position in social services.
Strategy: Highlight relevant education and personal experiences that qualify her for the role she is
seeking. Eliminate irrelevant information from her employment history.
JOAN KAMINSKY
4 Baywood Boulevard jkaminsky@aol.com Home: 732-477-5172
Brick, NJ 08723 Cell: 908-810-4139
Target: Youth & Family Services Positions
Juvenile Counselor / Home Studies / Foster Child Placements / Victim-Witness Counselor
Energetic, people-oriented professional with excellent listening and communication skills. Respond well to difficult
situations and skilled at juggling multiple responsibilities. Earned bachelor’s degree in criminal justice with dual
minors in psychology and sociology, plus a concentration in juvenile delinquency. Experienced in:
• Government Agency Communications • Home Studies / Positive Child Environments
• Problem Resolution / Informal Counseling • Community Outreach Program Participation
• Positive Relationship Development • Performance Reviews / Written Assessments
EDUCATION
B.S. in Criminal Justice, Dual Minors in Psychology and Sociology, Juvenile Delinquency Concentration
Georgian Court College, Lakewood, NJ, 1991
Selected Courses:
Deviance: Reviewed common juvenile delinquency problems, how to deal with them, and policy enforcement.
Intervention Methods: Discussed juvenile problems, available intervention programs, and counselor roles.
Juvenile Delinquency: Defined which crimes are termed delinquency and when a delinquent is considered an
adult, reviewed treatment steps, and explored types of facilities.
Juvenile Justice Independent Study: Conducted in-depth research on impact of juvenile detention vs. jail,
damage of trying youths as adults, and crime rates when intervention programs are or aren’t available.
SOCIAL SERVICES BACKGROUND
International Adoption (Personal Experience) • Brick, NJ, and Beijing, China • Apr. 2003–Present
Cooperated in 2 home studies and 2 office visits with in-depth interviews to assess family members, lifestyles,
and environment for potential adoptive child. Fingerprinted by the INS, the State of New Jersey, and the federal
government. Completed multiple in-depth forms. Successfully passed criminal background and medical checks.
Performed 2 extended visits to overseas orphanage. Appeared in American courts and embassies. Cooperated in
post-placement visits to ensure positive welfare of child.
Volunteer Juvenile Counselor • Ocean County Juvenile Detention Center, Brick, NJ • Jan. 1991–Jan. 1992
Assisted in the supervision of 25 incarcerated juveniles. Enforced rules about attitudes, behavior, and safety.
Planned and participated in sports activities to promote teamwork and physical fitness. Attended, observed, and
contributed to small, informal group counseling sessions for juveniles. During counseling sessions, listened to
problems, helped them to realize why they were incarcerated, talked one-on-one, and offered opinions or
advice on changing behaviors or overcoming difficulties.
RECENT EMPLOYMENT HISTORY
Sovereign Bank (formerly Bank One and United Jersey Bank), Toms River, NJ • Sept. 1994–Sept. 2001
Customer Service Representative • 01/98–09/01
CSR Supervisor • 08/95–01/98 // Customer Service Representative (CSR) • 09/94–08/95
Supervised 4 customer service representatives. Assisted with applicant interviews. Served as intermediary to
resolve problems between employees and between employees and customers. Assessed employees’
performance and completed written reviews. Participated in community outreach programs including United
Way, Habitat for Humanity, and Toys for Tots. Received excellent performance reviews from supervisor.
TLFeBOOK
Marie Samuels, MSW
203-555-5885 160 Terryville Road, Fairfield, CT 06430 samuelsm@email.com
EDUCATION
MSW, Sacred Heart University, Fairfield, CT May 1998
Concentration: Clinical Practice; Specialization: Children and Families GPA: 3.9
BSW, University of New Haven, West Haven, CT May 1996
Graduated magna cum laude GPA: 3.8
SOCIAL WORK EXPERIENCE
Social Work Intern, Claire M. Brousseau Elementary School, West Haven, CT (1997–1998)
Provided individual and group therapy for children and adolescents with emotional and behavioral
disorders, using cognitive behavioral techniques. Conducted biopsychosocial evaluations;
implemented and reviewed clinical services; developed individual programs (IEPs) to maximize
therapeutic potential. Coordinated assistance with other social service providers. Communicated
with parents to improve family dynamics.
Social Work Intern, Learning for Life School, North Haven, CT (1995–1996)
Provided behavioral, social, and emotional support for students; implemented behaviormodification
curriculum. Participated on interdisciplinary team providing counseling and crisis
intervention.
Social Work Intern / Resident Counselor, Desjardins Healthcare, West Haven, CT (1994–1995)
Conducted psychosocial evaluations / assessments; developed goals and treatment plans.
Established rapport with patients, colleagues, and families to support achievement of goals.
Volunteer Facilitator for recreational activities for youth in foster care, New Haven Youth Trust.
ADDITIONAL PROFESSIONAL EXPERIENCE
COMPUTER PERSONNEL, INC., New Haven, CT 1999–2002
Technical Recruiter
Supported market reps in the recruitment, sourcing, and placement of IT professionals for contract
and permanent positions. Conducted candidate evaluations to assess skills, interests, and
availability. Maintained communication from initial contact through post-placement follow-up.
MEDICAL SERVICES, San Rafael, CA Leader in transtelephonic pacemaker monitoring 1990–1998
Pacemaker Medical Technologist III
Advanced through increasing responsibilities. Conducted high-tech EKG monitoring via telephone
for patients with pacemakers and ICD devices. Assessed and instructed patients throughout testing
process. Analyzed cardiac data; prepared physician reports. Responded to emergencies, notifying
medical personnel as necessary. Assisted in technical staff training and quality assurance.
DANCE ABROAD, INC., Los Angeles, CA 1987–1989
Dance Captain / Lead Dancer
In addition to domestic performances, performed / lived in Far East for two six-month contract
terms. Liaison for business relations and show manager.
Computer skills: MS Office, including Word, Excel, Outlook, and Access.
RESUME 53: BY DEBRA O’REILLY, CPRW, CEIP, JCTC, FRWC
Career Change: From IT recruiter to social worker.
Strategy: Spotlight relevant experience as an intern and only briefly summarize her additional employment
experience. Lead off with strong education credentials.
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TLFeBOOK
RESUME 54: BY EVA MULLEN, CPRW
KATHERINE RICHARDS
8595 Apple Tree Lane (619) 444-2131
San Diego, California 92109 krichards@hotmail.com
SPEECH-LANGUAGE PATHOLOGIST
Dedicated professional offering a Master of Arts in Speech and Language Pathology. Hands-on
experience providing evaluation and treatment services for adults and children with communication
disorders. Easily develop rapport with a variety of clients. Dependable, organized, and creative.
Proficient in PC and Macintosh environments, Excent IEP, Microsoft Word and Excel, and QuickBooks.
Member, National Student Speech Language Hearing Association
EDUCATION / TRAINING
M.A. in Speech and Language Pathology, University of California, San Diego, CA 2003
B.A. in Communication Disorders and Psychology, University of California, San Diego, CA 1983
Professional Development Current Certifications
Excent Computerized IEP Training, 2003 Interactive Learning (INREAL), University of California
Feeding and Swallowing In-Service, 2003 Cardiopulmonary Resuscitation, American Red Cross
Lee Silverman Voice Training (LSVT), 2003 Personal Trainer, American Council on Exercise
RELEVANT EXPERIENCE
Substitute Teacher, San Diego School District, San Diego, CA 2001 to Present
Work in elementary schools covering long-term assignments and daily substitute teaching.
􀁸 Substituted full-time for literacy teacher. Taught decoding and reading strategies to K–3 students
(long-term assignment, 2002).
Student Clinician, San Diego School District, San Diego, CA 2003
Assumed duties of school speech pathologist. Provided evaluations and developed treatment plans for
students ages 5 to 18 with learning disabilities, apraxia, stuttering, articulation disorders, autism, and
hearing loss. Prepared progress reports and communicated results at staff meetings.
􀁸 Implemented therapy plans for 60 students.
􀁸 Established creative treatments that met IEP goals of each student.
Student Clinician, University of California, San Diego, CA 2002 to 2003
Evaluated and diagnosed clients for the Speech, Language, and Hearing Center. Planned weekly therapy
for clients with aphasia, dysarthria, apraxia, stuttering, learning disabilities, and organic voice disorders.
􀁸 Served on child diagnostic, adult motor disorder, learning disability, and child screening teams.
OTHER EXPERIENCE
Partner/Owner, Richards & Smith Promotions, San Diego, CA 1996 to Present
Assistant Manager/Sales Associate, Hatfield & Company, San Diego, CA 1998 to 2002
Buyer/Sales Associate, Robin’s Boutique, San Diego, CA 1994 to 1998
Career Change: From sales representative to speech/language therapist.
Strategy: De-emphasize sales experience by listing it under Other Experience at the end of the resume.
Focus instead on education, training, and relevant activities.
Chapter 7: Health Care and Social and Personal Services
159
TLFeBOOK
Barbara Edwards 413 Half Mile Run • Hermitage, PA 16148
(724) 555-1212 • barbedwards@verizon.net
COMMUNITY COUNSELING / THERAPEUTIC SUPPORT / WRAP-AROUND
Utilize listening and analytical skills to provide psychological or behavioral counseling to children,
adolescents, and adults (and teachers and families of clients as appropriate).
􀅹
􀅹
􀅹
􀅹
􀅹
􀅹
Identify resources and follow up to ensure services are helpful to client. Assist in creating treatment
plans and monitor treatment progress.
Intervene, support, and educate children and families to promote healthy, safe environments.
Establish goals, interventions, and progress reports; consult with treatment team.
Demonstrate high standard of integrity, exemplary attention to detail; and precise record keeping.
Capable team member or team leader; equally effective working independently with no supervision.
Possess exemplary communications skills. Streamline operations to expedite the flow of information.
Clearly communicate results of work orally and in writing.
Computer software proficiency includes MS Word, Access, Publisher, PowerPoint, and Excel;
accounting software.
EDUCATION
Master in Community Counseling, anticipated 2005
Macom University—Macom, Pennsylvania
􀁸 􀁸
􀁸 􀁸
􀁸
􀁸
􀁸
􀁸
Psychopathology of Child and Adolescent Family Therapy
Models of Adaptive Behavior Psychology of Adult
Human Development
Foundations of Counseling
Introduction to Community Counseling
Counseling Theory and Research & Development
B.S., 1993, Accounting. Consistently placed on Dean’s List/Honor Roll
Montara College—Montara, Pennsylvania
EMPLOYMENT
Doberman, Inc./Pinscher Industries—Wontom, Pennsylvania 1997–2003
CONTROLLER (1998–2003)
ASSISTANT CONTROLLER (1997–1998)
􀁸
􀅹
􀅹
􀅹
􀁸
􀁸
􀁸
Selected as member of management team, reporting to parent company. Improved employee morale;
created more relaxed work atmosphere. Made recommendations to alter established procedures to create
a more smoothly functioning office with increased efficiency, accuracy, and productivity. Analyzed
reports and asked questions, initiating cost-savings changes.
Developed form for tracking vendor criteria for ease in comparing items and pricing.
Influenced reduction in cost of sales by 11% and operating expenses by 2.5% within 4 years.
Created Excel spreadsheets for all daily, weekly, monthly, and annual reconciliations of general
ledger accounts, four bank statements, financials, balance sheet, income statement, inventory reports,
A/R, and A/P.
Served as liaison to Virginia-based parent company, reporting to CFO. Managed accounting staff of five.
Hired and trained employees on procedures and company policy.
Subsequent to merger of Doberman and Pinscher in December 1998, spearheaded drive to bring
harmony between the companies’ employees, creating a more comfortable working environment.
Negotiated annual health, disability, and life insurance. Formulated annual budget in coordination with
corporate, working within their cost-savings strategies. Prepared documentation for corporate tax filings.
STAFF ACCOUNTANT, Progresso and Peabody, CPAs—Brownsville, Pennsylvania 1995–1997
BOOKKEEPING / CUSTOMER SERVICE, Modern TV and Appliance—Brownsville, Pennsylvania 1994–1995
REGIONAL ACCOUNTING ASSOCIATE, Crystal Cellular—Plankton, Ohio 1993–1994
RESUME 55: BY JANE ROQUEPLOT, CPBA, CWDP
Career Change: From controller to counselor.
Strategy: Use middle-of-the-page placement to draw attention to recent education; start off with a
comprehensive introduction that describes personal and professional attributes.
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TLFeBOOK
RESUME 56: BY MICHAEL LEVY, CPRW, CEIP, MCDP, PHR, GCDFI
Career Change: From nurse to legal consultant.
Strategy: Emphasize related experience and industry expertise to position her as an expert in the
emerging field of health care legal consulting.
Chapter 7: Health Care and Social and Personal Services
161
DONNA DUGAN, RN
E-mail: Donnadugan@hotmail.com
663 Shadow Court, Las Vegas, Nevada 89015
Phone: (702) 654-8015 / Cell: (702) 873-4804 / Fax: (702) 564-4605
LEGAL NURSE CONSULTANT
MEDICAL / PARALEGAL / INSURANCES
Knowledge:
Risk Management — Quality Assurance — Regulatory Compliance
Workers’ Compensation Torts — Personal Injury — Medical Malpractice
Qualifications:
􀁸 Eighteen years in the medical profession.
􀁸 Knowledgeable in state and federal regulations.
􀁸 Trained in trial law—depositions, discovery, legal research, motions, and client interviews.
􀁸 Thorough understanding of medical terms, client/patient assessments, and life planning needs.
Skills:
• Staff Management • Medical Terminology • Compliance Manager
• Communication • Medical Administration • Case Management
• Clinical Experience • Disease Etiology • Community Outreach
PROFESSIONAL EXPERIENCE
Staff Nurse, Sierra Health Services, Las Vegas, NV 1998–Present
Oversee a 14-bed psychiatric unit for acute mentally ill patients. Directly supervise 4 employees. Perform
monthly, bi-yearly, and peer review of unit-based audits ensuring 100% compliance with standards of
care requirements. Recognized a decrease in standards of care and implemented a staff training program
that is showing increases toward 100%.
Veterans Health Administration, Knoxville, IA, 1985–1998
Primary Nurse, MHC 1996–1998
Nurse Manager, Psychiatric Unit 1992–1996
Acting Nurse Manager, Extended Care Unit 1991–1992
Lead RN, Alzheimer’s and Related Dementia Unit 1989–1991
EDUCATION
Diplomas and Professional Training
Legal Nurse Consultant, Kaplan College of Professional Studies, Boca Raton, FL
Registered Nurse, Iowa State University, Ames, IA
Advanced Health Assessment Course, Parkland Community College, Champagne, IL
Health Assessment Course, Vennard College, University Park, IA
PROFESSIONAL PRESENTATIONS
Keynote Speaker on “Care of a Patient and Caregiver Support for Alzheimer’s”
Crescent City, Community Center
Vermilion County Nursing Home
Iowa City Alzheimer’s Support Group
AFFILIATIONS
(Active) Secretary, South Valley Ranch Homeowners Association
TLFeBOOK
CLAUDIA WHITE
1001 Homestead Circuit Mobile: (61) 5566 7898
Victoria, 3803 Email: cwhite@earthlink.com Residence: (61) 6600 0323
“FIRST IMPRESSIONS”
S P E C I A L I S T
PERSONAL ASSISTANT • BUTLER • CABIN SERVICES MANAGER
First-class customer service, impeccable personal presentation, superior problem- and conflictresolution
talents, and meticulous attention to detail have been the hallmarks of an eight-year career
spanning front-line client service and challenging nursing-care assignments. People-focused and
logical; intuitive, empathetic, and proactive in responding to emergencies. A spirited leader and team
participant; enjoy devising solutions and enhancing business reputation through the quality of personal
communications and professional demeanor. Exposure to citizens of all nationalities via extensive global
travel has further refined capacity for demonstrating patience, tolerance, and quick thinking.
Professional Strengths:
􀀹 “Red Carpet” Customer Service
􀀹 Team Leadership & Direction
􀀹 Conflict Resolution
􀀹 German/English Translations
􀀹 Quality Assurance
􀀹 Post Operative Nursing
􀀹 Safety & Security Processes
􀀹 Staff Training & Development
􀀹 Medical/Nursing Intervention
􀀹 Cardiopulmonary Resuscitation
􀀹 Public Speaking
􀀹 Risk Evaluations
􀀹 Crisis Management
􀀹 Issues Resolution
􀀹 Catering/Food Delivery
􀀹 Hygiene Protocols
􀀹 Sales/Product Promotions
􀀹 Counseling/Listening
Technology skill set includes Microsoft Office, WordPerfect, Windows XP, Internet, email.
EDUCATION | TRAINING
Certificate III in Airline Operations
Equivalent: Hospitality Certificate III
Australia Airlines
Advanced German Language
Institute of Languages
Nursing Diploma of Health Science
University of Sydney
Training also includes Security Awareness for Corrective Services.
EXPERIENCE SUMMARY
􀀹 “Top-scored” in all airline performance evaluations as a Long-Haul Flight Attendant since 1995—
outpacing similarly experienced colleagues.
􀀹 Devised several initiatives for improving levels of safety, functionality, and efficiency across catering,
medical, and occupational health and safety areas.
􀀹 Awarded several “Notices of Appreciation” from airline management recognizing the challenges faced
during chartered distress flights that transferred “Bali Bombing” survivors from Bali to Australia.
􀀹 Conducted group training on safety, service procedures, and cardiopulmonary resuscitation.
􀀹 Recipient of numerous complimentary letters from passengers praising courtesy, empathy, and
understanding displayed during all interactions.
􀀹 Volunteered to serve as part of the Risk Intervention Team dealing with prison inmates demonstrating
suicidal tendencies.
􀀹 Managed medical ward and coordinated nursing team caring for up to 30 prisoners simultaneously at
Short Bay Jail’s Correctional Health Services unit.
RESUME 57: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW
Career Change: From flight attendant to personal assistant.
162
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 57, CONTINUED
Claudia White Page 2 Confidential
EMPLOYMENT CHRONICLE
AUSTRALIA AIRLINES 1995–Present
Long-Haul Flight Attendant
Service excellence, safety consciousness, superior grooming, and willingness to “rise to the occasion no
matter what the challenge” are attributes cited on each performance evaluation since 1995 and further
reinforced through positive feedback from the traveling public.
Regularly supervising up to 12 cabin crewmembers on international flights, provide leadership in areas such
as in-flight conflicts, medical emergencies, staff education, and passenger communiqués—overseeing timely
observation of departure schedules and the safety and security of all on board.
Contributions, Highlights, Accomplishments:
􀀹 Demonstrated superior knowledge of emergency aviation procedures during intensive airline operations
training, including evacuations, “ditching,” fire-fighting, administering oxygen, survival techniques, and
hostage resolution.
􀀹 Selected to perform emergency medical treatments on doctor’s verbal authority via air/land Medlink
hook-up. Maintained communication stream by constantly briefing doctors on passengers’ vital signs and
visual observations.
􀀹 Devised several initiatives for improving levels of safety, functionality, and efficiency across catering,
medical, and occupational health and safety areas.
􀀹 Volunteered services for Australian Airlines distress flights, evacuating “Bali Bombing” survivors back to
Australia from Bali. Dispensed counseling and empathy to relatives traveling to seek missing friends and
relatives or identify remains post-attack. Managed wounds previously concealed by survivors,
administered first aid and comfort, and calmed distressed passengers. Awarded several “Notices of
Appreciation” from management and passengers recognizing the challenges faced.
􀀹 Defused the violence level of an abusive passenger affected by alcohol and intimidating passengers and
crew. Built rapport and eventually won agreement for the passenger to abstain from alcohol during the
flight’s final 2 hours. The calmed and cheerful passenger disembarked without further incident with
thanks for a “lovely flight.”
􀀹 Instigated emergency CPR upon a passenger’s collapse during descent. Selected a crewmember to assist
and, drawing upon qualifications as a registered nurse, continued to administer CPR procedures until
landing and ambulance takeover.
􀀹 Recipient of numerous complimentary letters from passengers citing courtesy, empathy, and
understanding displayed during all interactions.
CORRECTIONAL HEALTH SERVICES 1993–1995
Short Bay Correctional Center’s health services division
Registered Nurse/Acting Nurse Unit Manager
Senior staff member and Acting Nurse Unit Manager of the challenging “B Ward”—a medical unit of Short
Bay correctional facility caring for inmates with a variety of conditions from fractures and post-procedure
care through degenerative and chronic conditions, drug dependencies, and mental illnesses. Personal safety
and security of the nursing team and officers was a top priority requiring active awareness of surroundings
and scrupulous attention to preventative measures such as storage of sharp objects and medications. Dealt
professionally with up to 30 prisoners in the ward and a personal caseload of up to 4 patients daily.
􀀹 Won the respect of many prisoners by providing group training that prepared inmates for eventual release
with a range of daily living skills.
􀀹 Co-produced reports to stringent guidelines when documenting assaults, suicides, or inmate injuries.
􀀹 Presented security awareness training to nursing staff, including such topics as hostage survival
techniques in a correctional facility.
Strategy: Avoid typical language for a flight attendant resume and focus instead on a series of examples
that showcase her abilities to manage crises, solve problems, and deal effectively with diverse
people.
Chapter 7: Health Care and Social and Personal Services
163
TLFeBOOK
RESUME 58: BY JOHN O’CONNOR, MFA, CRW, CPRW, CCM, CECC
Career Change: From nurse to researcher.
Strategy: Call attention to her recent training and use her prior experience as added value for her new
career goal.
164
Part II: Sample Resumes for Career Changers
A MY J. SULETTO, R.N.
496 Talissan Road
Cary, North Carolina 27987
(919) 397-8300
ajsrnct@bellsouth.net
CLINICAL TRIALS ASSOCIATE & CLINICAL RESEARCH ASSOCIATE
Clinical Trials, Drug Safety, and Medical Focus
􀁸
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SUMMARY OF QUALIFICATIONS
Knowledge of project leadership, clinical data management, clinical research, clinical trials, and related
areas from experience with PPD Pharmaco in a drug safety internship role and outstanding patient-based
medical background as a nurse, primarily with UNC Hospitals.
Experience conducting clinical trial drug studies in difficult international environments.
Understand the relationship with clinical trials and scientific research that has direct/indirect clinical
applications.
Research experience includes analyzing, gathering, writing, evaluating, and producing detailed reports on
a variety of projects. Able to collect, review, and produce critical documents.
Consult physicians for protocol continuation and principal investigator decisions.
Excellent project management and overall organizational skills.
Strong clinical background and orientation.
Professional experience has provided training and exposure to drug development process, clinical
monitoring processes, collaborative opportunities, compliance analysis, monitoring, training, data
management, data collection, data analysis, source documentations, and validations.
SELECTED TECHNICAL TRAINING
Introduction to MedDRA, 2004
MedDRA Training of Coders, 2003
Database/Software: Clintrace 2+, Argus; Microsoft Access, Word, PowerPoint, Excel.
EDUCATION
Wake County Technical Community College, Raleigh, NC
Beginning ICD-9 CM and Advanced ICD-9 CM, May 2003
University of North Carolina at Chapel Hill, Chapel Hill, NC
Bachelor of Science in Nursing, May 1998
􀁸
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Planter County College, Planter, VA
Associate Degree in Nursing, June 1996
LICENSURE Nursing—NC 0089589
SKILLS SUMMARY
Clinical Trials/Management 􀁸 Drug Safety Monitoring
Clinical Data Management 􀁸 Quality Assurance
Study Team Leader 􀁸 Event Follow Up/Case Closure
Clinical Trials Site Buildups 􀁸 FDA Audit Issues/Protocol
Scientific Methods/Research 􀁸 Source Documentation Definition
Client Design-Build Solutions 􀁸 Source Documentation Verification
TLFeBOOK
RESUME 58, CONTINUED
A MY J. SULETTO, R.N., page 2
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PROFESSIONAL EXPERIENCE
PPD PHARMACO, Durham, NC
Intern—Drug Safety, 2001–Present
Liaison to project manager and coordination work as the lead on five projects since 2001; helped start two
of these projects, performing project review, Drug Safety–specific project protocol planning, scope of work
and budget reviews, project change coordination/communication, site monitoring, and clinical trial site
management assistance.
Responsible for obtaining and processing adverse event data in accordance with Good Clinical Practice
(GCP) and other regulatory guidelines.
Analyze, plan, and ensure proper execution of clinical trials.
Project budget work on studies includes budgeting setup and budget section review for Drug Safety Unit.
Work closely with project manager during study to ensure time and finance remain under budget.
Assist with ongoing client consultations regarding databases and database setups; validate systems after
system setup by technical staff.
UNC HOSPITALS, Chapel Hill, NC
Staff Nurse, Electro-Physiology Patient Lab, 1999–2000
Specialized duties included providing patient care during pacemaker insertion and radio-frequency ablation
utilizing conscious sedation. Participated in A-fib/A-flutter protocol; maintained equipment, set up
equipment, and recorded information during the study. Maintained QI by successfully implementing,
collecting, and recording data on unit projects; revised unit base procedure and policies.
Staff Nurse, Post Anesthesia Care Unit, 1998–1999
Conducted assessment and assisted in writing treatment plans; ensured that these plans were followed
through all shifts; conducted assessment, intervention, and definitive care for post-anesthesia patients;
performed in Relief Charge Nurse role. Served as Member of QA/QI Committee.
Staff Nurse, Level I Trauma, Emergency Department, 1997
Performed administrative and clinical duties in the trauma/emergency area; provided multiple patient care
work in triage to discharge planning.
BOWMAN-GREY HOSPITAL, Winston-Salem, NC
Staff Nurse, Critical Care Float, 1996
Functioned in critical care area; coordinated patient and nursing activities, supervising healthcare
technicians as well as handling other floor administrative responsibilities.
References and Further Information Available upon Request
Chapter 7: Health Care and Social and Personal Services
165
TLFeBOOK
RESUME 59: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW
Career Change: From IT analyst to health care administrator.
166
Part II: Sample Resumes for Career Changers
PAUL DUNMAN
7 Moore Street Cell: (360) 5441 3344
Sydney, Australia Email: pdunman@iprimus.com Business: (360) 5111 1221
Senior Executive HealthCare / Medical
Profile Results-focused senior executive offering 20 years of experience positioning hospitals
and healthcare facilities for growth, increased shareholder value, and refined business
infrastructure. Acknowledged for capacity to build consensus and drive solutions that
meet short-, medium-, and long-term goals. Communicative, energetic style coupled with
strategic vision has transformed multimillion-dollar losses to strong profit performances
in months, while projects under personal direction have won national awards for
innovation. Expert in restoring profitability, assessing potential acquisitions, devising
case-management programs, and managing sensitive cultural-change integrations that
challenge the status quo yet win the unqualified support of key stakeholders and staff.
Areas of
Expertise
• Organizational/Cultural Change
• Business Analysis/Management
• Executive Presentations & Negotiations
• Mergers & Acquisitions
• Healthcare Management/Operations
• Strategic Planning & Market Expansion
• Revenue Growth Strategies
• Communications/Success Recognition
• Project Management
• Due Diligence Research &
Recommendations
• Process Reengineering
• Business Development
• Not-for-Profit Organizations
• Clinical Process Revitalization
• Quality Healthcare Delivery
• Case Management Solutions
• Tendering Processes
• Team Building
• Succession Planning
• Hospital Business Administration
• Healthcare Industry Best Practice
Executive
Performance
Change
Management
Executed comprehensive change-management program for Lutheran Church
Community Care—a not-for-profit organization that had experienced significant
growth, yet remained stagnant in terms of processes and service delivery protocols.
Incrementally introduced new philosophies and methods that automated routine tasks,
cut inefficiencies, and slashed costs, winning the support of key stakeholders via step-bystep
communication programs encouraging problem “ownership.”
Cut administration errors by up to 15%, and elevated direct nursing care by 200%
through reduced reliance on administrative follow-up.
Program delivered return on $255K investment within 15 months,
outstripping all board expectations.
• • •
Case
Management
Revolutionized case-management practices across New Zealand for the Accident
Compensation Corporation as part of a $100M collaborative initiative to arrest
escalating claims costs and introduce holistic infrastructure change. Project-managed
$880K bid against aggressive competition, and presided over a team of eight to design,
develop, and commission a multi-part organizational-change project integrating
revitalized case-management protocols contributing $37.5 million p.a. in savings.
Against a backdrop of intense media and public scrutiny, created transparent and
accountable work practices and regularly briefed the CEO to convey expected
healthcare service improvements across New Zealand. Curtailed lead times; elevated
customer service delivery; cut paperwork; employed dedicated caseworkers for each case;
introduced recuperation plan negotiations; and reduced rehabilitation, compensation,
and follow-up costs.
• • •
Due Diligence Enhanced salability of business unit, conducting all due diligence work on behalf of
WorkCover S.A. Examined products, internal processes, liquidity, debt position,
markets, demand and supply capabilities, competitors, management, and skill retention
post-sale. Board fully embraced all product and service recommendations.
Executive
Performance
Efficiency
Improvements
Inadequate systems, procedures, and controls were the key challenges faced by Sullivan
Nicholas Pathology. Produced a complete suite of recommendations to refine
TLFeBOOK
RESUME 59, CONTINUED
Paul Dunman page 2
workflows and internal controls, and revamp business methods. Pruned costs and
delivered 10% improvement in operational and customer-service efficiencies.
• • •
Cost Savings &
Revenue
Growth
Revealed numerous cost-saving and revenue-growth opportunities to principals of The
Wenton Hospital. Worked in partnership to deliver a long-term business/growth
strategy, formalize information and clinical management, and optimize financial
operations. Recommended methods to enforce compliance to debt collections, assume a
stronger commercial stance, restructure divisions to prune budget expenditures,
introduce technology enhancements, and review clinical management processes.
Recommendations accepted and implemented across the board, resulting in reduction
in days accounts outstanding from 90+ days to 9. “Payment on Discharge”
recommendation tripled cash flows and slashed cost of debt by $200K per
annum.
• • •
Tender
Evaluation
Countered public concerns over the integrity of California Health’s tender process in
awarding the multimillion-dollar HAFT software project. Under “impossible” deadlines
and a zero-tolerance error environment, meticulously reevaluated assessment
processes; tenders; and the veracity of solutions offered for effectively managing
medical records/reports, admissions/transfers/discharges, surgery/theatre/pharmacy
management, billing, and more.
Produced comprehensive report of findings to the Crown, citing minor “human error”
breaches; tender was given “green-light” and system implemented with no political
fallout.
• • •
Hospital
Metrics
Analysis
Assessed financial health of the South Eastern Private Hospital to leverage improved
performances across all divisions at the lowest practicable cost. Analyzed all key hospital
metrics that reflected desired outcomes, and produced reports forecasting trends,
winning management support.
Employment
Chronology
QUEENSLAND
RAIL
BUSINESS/TECHNOLOGY CONSULTANT 6/2003–Present
Devised a formal value creation model for management to analyze the validity of
proposed infrastructure expenditures over multiple timeframes of up to 10 years.
Examined future business and technology infrastructures and identified a need to realign
perceptions and practices to reflect technology as a business “investment.”
United existing processes with industry best practice to create a methodology that
integrated seamlessly with evolving activity-based costing initiatives and strategic goals.
Model forecasted productivity savings of up to 30%, together with improved
focus on technology investments and business value.
• • •
TRANSCOM, INC.
Advanced business
and technology
solution provider
servicing medical,
healthcare, human
resources,
education, and
executive
management.
VICE PRESIDENT, BUSINESS DELIVERY 6/2000–6/2003
Reported to: Chairman & CEO (Monaco); Managing Director, Asia Pacific
Projects: AUD $600K–$4 million
Instrumental in transforming a fledgling business unit to the most prominent and
successful unit in the group—despite the challenges of global downturns in technology.
In 2001, the international intellectual property development group was relocated to
Brisbane from the UK, with a renewed sense of purpose to transition to a long-term
strategic focus from an operations-driven enterprise.
As the pivotal operations-based driver, steered complete solution-development phases—
from creation to market launch and project implementation. Sustained momentum,
scheduling, and delivery objectives, while simultaneously building client relationships
through intense communication and scrutiny of individual business strategies, objectives,
and infrastructure.
TRANSCOM, INC.
(CONTINUED)
Turned around employee reluctance for merging intellectual property development and
client development areas by exposing key international staff to the advantages of linking
these complementary operations; devised well-received training programs conveying
future vision. Relocation saved $2 million per annum, and in service delivery areas
delivered 70% productivity improvement.
Strategy: Create a powerful Executive Performance category to present his bottom-line business
achievements that relate to today’s hot health care issues, such as change management, case management,
cost savings, and hospital metrics analysis.
Chapter 7: Health Care and Social and Personal Services
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TLFeBOOK
RESUME 59, CONTINUED
168
Part II: Sample Resumes for Career Changers
Paul Dunman page 3
Devised and developed corporate and program-based activities spanning organizational
management, corporate profile enhancement/creation, funding, capital-raising,
budgeting and planning, strategy and financial planning and execution, and business and
market development.
• • •
UNISYS
AUSTRALIA LTD.
Business
Solutions,
Consulting,
e-Business
Divisions.
Key clients
included:
Lutheran Church
Community Care,
Accident
Compensation
Corporation NZ,
Ergon Energy
Corporation, The
Public Trustee of
Queensland,
Brisbane City
Council, Australian
Stock Exchange,
MIM Holdings,
Coles-Myer
Limited, ANZ
Banking Group,
Department of
Primary Industries,
Suncorp, and more.
PROGRAM (EXECUTIVE) DIRECTOR 7/1994–6/2000
Reported to: South Pacific Director, Sydney, Australia
Consulted to large corporate entities, healthcare/medical facilities, and government. Led
team of 10 in project implementations, bids, and delivery of specialist healthcare
engagements. Key catalyst in spearheading the innovative “Organizational Agility”
practice that positioned the company for more responsive service delivery and allowed
greater flexibility to meet market demand. Initiative prompted significant interest from
the U.S.–based head office, inviting input on methods to drive cultural change.
Consultancies/Project Scope: Business strategy formulation, process reengineering,
training and education, organizational and cultural change, operational analyses,
executive guidance, productivity improvements, and cost-containment programs.
Project Highlights:
Winner, Silver National Government Productivity Award, for contributions in
boosting employee productivity as part of a $15 million office management system for the
Department of Primary Industries.
Reduced “tail” costs by $2 billion as part of a collaborative $100 million national
business process reengineering initiative to contain spiraling litigation and accident
insurance issues for the Accident Compensation Corporation in New Zealand.
Consolidated myriad disparate technology systems, designing a comprehensive
knowledge base for the City of Brisbane that connected all systems for consolidated
access from all areas. Cut annual running costs by 96%.
Advised ASX executive on planning, budgeting, change management, business
communications, process reengineering review, and resolution of existing issues for the
Australian Stock Exchange.
• • •
COOPERS &
LYBRAND
Key clients
included:
WorkCover South
Australia, Sullivan
Nicholas Pathology,
Queensland Health,
Wesley Hospital,
Department of
Primary Industries,
Department of
Lands, Victorian
Casino Control.
SENIOR MANAGER 7/1989–6/1994
Direct Reports: 12 (managers, senior consultants, consultants, support staff)
Operational budget: $12 million
Profit-and-loss accountability in this senior management role overseeing daily operations
while driving tactical market plans to capture new business within premium markets.
With high fees and high-quality deliverables, expectations were strong and necessitated
continuous monitoring. Steered client relationship management strategies, delegated
priorities, monitored project progress, identified trends, hired consultants, appraised
staff performances, and positioned the business for continued prosperity.
Chaired Quality Review Board to review project progress and identify policy issues.
Winner, Gold National Government Productivity Award.
Received Silver National Government Productivity Award for developing a
government bid process to select quality tenders.
Education Master of Business Administration, University of Southern Australia
Bachelor of Science (Business Administration), University of California, Berkeley
Graduate Certificate in Quality, National Association for Quality
TLFeBOOK
CHAPTER 8
Resumes for Career Changers
Seeking Training, Human
Resources, Teaching, and
Educational Administration
Positions
Many jobs contain elements of teaching, training, and human
resources functions even when this is not the primary role of the
position. People seeking to transition to this role full time need to
bring relevant experience to the forefront on their resumes. Quite
often they can successfully position themselves as an experienced
professional with relevant skills and achievements, rather than a
career-transition candidate who needs to show transferable skills. It’s
all in how you present the material! This chapter contains examples
for the following transitions:
• Teacher to corporate trainer
• Teacher to human resources/organizational development
professional
• Client services manager to human resources generalist
• Prevention counselor to training and development
professional
• Adoption specialist to employee relations and
recruitment professional
• Office administrator to recruiter
• Marketing professional to teacher
• Boiler operator to teacher
• Farmer/rancher to teacher
• Dental office manager to teacher
• Retail salesperson and manager to teacher
• Police officer to teacher
• Computer programmer to college instructor
• Military officer to university administrator
TLFeBOOK
Lorraine T. Wilson
919-223-8888
wilson@email.com
2813 Twilight Avenue
Raleigh, NC 27613
Training & Development
Expert in delivering training programs that drive productivity and performance improvements.
Dynamic training professional with an outstanding reputation for integrity and results. Effective
interpersonal skills with an ability to meet and train people at their level. Skilled in facilitating groups
through complex problem solving to action and improvement. Enthusiastic with a positive and
motivating management style. Core competencies include …
􀂃 Strategic & Tactical Planning
􀂃 Performance Management
􀂃 Cross-Cultural Communications
􀂃 Train-the-Trainer Development
􀂃 Needs Assessment & Analysis
􀂃 Mentoring Programs
Lorraine “is a highly skilled
professional with a wealth of
experience in working effectively
with individuals and groups
across the district to effect
change.”
Coordinator
North Carolina Diagnostic &
Learning Resources System
“She is an extremely wellplanned
and structured
individual. She models
perseverance and encourages
others to do the same…. Lorraine
has an articulate ability to
convey even complicated
information in a very clear and
concise manner.”
Susan Smith
Guidance Counselor
Notable Highlights
􀂃 Repeatedly selected by the county to serve as a consultant to
develop training materials for alternative assessments and lead
training workshops.
􀂃 Following the requirement of federal- and state-mandated training
procedures, selected by the school district to develop the training
modules and train 5,000 teachers to retain critical governmental
funding. Created the highly regarded and very effective
PowerPoint presentation, “Solving the Puzzle,” incorporating all
learning modalities for ease of learning.
􀂃 Created highly successful community-based training program to
prepare disabled students for the workforce. Established longterm,
mutually beneficial relationships with major employers,
including Sheraton, Marriott, St. Joseph’s Hospital, Wal-Mart,
Kash n’ Karry, and Target. Served as the administration liaison
monitoring student progress. Enjoyed an unprecedented success
rate in getting students hired into long-term employment.
􀂃 Chosen to author the curriculum and teach English to foreign-born
nationals.
􀂃 Recruited to “train the trainer,” authoring the program to
successfully coach experienced teachers in the art of mentoring
new teachers to reduce turnover.
􀂃 Recruited by University of North Carolina to develop the
“Classroom Manager,” standardized web-based lesson plans.
􀂃 Invited by North Carolina State University to participate as a
key member of the Special Education Consortium conducting
alternative assessment field testing for its Life Career Center as a
precursor to becoming a state-certified trainer.
RESUME 60: BY CINDY KRAFT, CCMC, CCM, JCTC, CPRW
Career Change: From teacher to corporate trainer.
Strategy: Focus on career accomplishments beyond the classroom and incorporate third-party comments
as powerful endorsements of her training abilities.
170
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 60, CONTINUED
LORRAINE T. WILSON Page 2 919-223-8888
Evaluation Form Excerpts:
“Excellent presenter. Lively
presentation of DRY topic!”
“Lorraine has an awesome
personality.”
“Wonderful job, Lorraine. Very
informative, yet fun!”
“Fantastic job.”
“Very informative and helpful.”
“Good workshop. Brought
everything together. Fun
activities.”
“Excellent! Excellent!
Excellent!”
“Great instruction and
activities.”
“Good information. Well
presented.”
Professional Experience
GREEN COUNTY SCHOOL DISTRICT, Raleigh, NC
Teacher—1999 to 2004
EMH Teacher, Central High School—1998 to 1999
VE/ESE Class Instructor, Springville Adult School—1992 to 1999
ESOL Instructor, Springville Adult School—1988 to 1992
ESE Department Head, Washington High School—1972 to 1998
Broad-based experience in training teachers and students within
the 13th largest school district in the nation. As Department Head,
supervised and mentored paraprofessionals; served as liaison with
outside agencies; and developed effective training materials.
􀂃 Developed the coaching programs that resulted in new teacher
orientation and professional day training policies.
􀂃 Chosen numerous times to serve on committees aimed at
improving teacher training.
􀂃 Proven record of success in teaching and graduating the most
dysfunctional students.
􀂃 Repeatedly selected by the District as a model classroom for
visiting foreign educators.
Certification
North Carolina Certified Associate of Behavior Analysis (CABA)
Education
Master of Administration—Ohio University, Athens, OH
Bachelor of Arts—Pennsylvania State University, York, PA
Chapter 8: Human Resources and Education
171
TLFeBOOK
RESUME 61: BY GAYLE HOWARD, CERW, CCM, CPRW, CRW
Career Change: From teacher to human resources/organizational development professional.
Strategy: Focus less on daily classroom activities and instead emphasize abilities in leadership, training,
people skills, and management, all supported by relevant “success stories.”
172
Part II: Sample Resumes for Career Changers
SHANE PAGE
200 Rathdown Street Mobile: 415-205-9090
San Francisco, CA 94109 Email: shaneyp@bigpool.com Residence: 415-392-8492
HUMAN RESOURCE MANAGER • CONSULTANT • PROJECT LEADER
Member, SHRM career background in education, leadership, and training is underpinned by advanced studies in
human resource management, providing the backdrop to project, HR management, and consultancy
engagements in the commercial sector. Acknowledged for capacity to inspire, achieve consensus,
mediate, and deliver predefined goals despite a diversity of personal agendas, tight deadlines, and changing
priorities. Adept at managing multiple tasks and isolating and resolving problems. A poised, entertaining, and
influential speaker, presenter of ideas, and leader.
Professional strengths include
􀁹 Project Planning,
Implementation & Delivery
􀁹 Team Leadership & Training
􀁹 Strategic Planning
􀁹 Employee Empowerment
􀁹 Public Relations
􀁹 HR Management
􀁹 Program Development
􀁹 Policy Development
􀁹 Resource Management
􀁹 Competency-based Performance
Analysis
􀁹 Presentations/Training
􀁹 Organizational Change
􀁹 Goal Setting
􀁹 Training & Education
􀁹 Mediation/Consensus
Communications
􀁹 Process Improvements
􀁹 Information Technology
􀁹 Cultural Change Management
Technology skill set: Word, Excel, PowerPoint, Windows, LAN/WAN, Internet, email
EDUCATION
Graduate Diploma in Human Resource Management
University of San Francisco, San Francisco, CA (2004)
M.Ed.
Fairfield University, Fairfield, CT (1996)
B.S., Elementary Education
Fairfield University, Fairfield, CT (1993)
Hundreds of hours devoted to ongoing professional development through on-the-job training,
formal coursework, and information sessions. Includes Myers-Briggs Type Indicator, Behavior
Management, Internet Development & Privacy, Workplace First Aid, and more.
BENCHMARKS & MILESTONES
􀁸 Served as project manager for the winning submission for the National Literacy Award 2003. Developed
presentation, co-devised strategic goals, and produced finance documentation.
􀁸 Spearheaded new policy, establishing the strategic vision for future technology expansion and institutionwide
access to Internet resources. Analyzed existing system, calculated future user demands, and devised
processes and filtering for safe Internet research. Generated at-a-glance reporting systems for continuous
statistical analysis. Administered budget.
􀁸 Elevated to first senior appointment (Coordinator) presiding over curriculum development, budgets, and
departmental administration after only two years. Regularly selected for caretaker management roles
driving the future direction and administration of two prominent training/development portfolios.
Managed a staff of 12.
􀁸 Appointed by Catholic Education Office to launch intensive professional development program
introducing fresh training initiative to senior educators across the region.
􀁸 Managed construction and start-up of $35K computer laboratory to service existing and future users.
􀁸 Personally selected to drive the introduction of an issue-sensitive training initiative—presenting
information at workplace and community gatherings.
TLFeBOOK
RESUME 61, CONTINUED
Shane Page Page 2 Confidential
EMPLOYMENT CHRONICLE
SAINT JOSEPH’S SCHOOL, San Francisco, CA 2002–Present
270 students, 10 full-time and 20 part-time staff.
Teacher
Report to: Principal; Direct Reports: 8 Classroom Teachers and an Events Coordinator.
Key member of the teaching team, working with the principal, teachers, and parents to resolve educational
issues and adjust curriculum to students’ needs. Construct creative lessons to maintain interest yet
thoroughly cover established curriculum.
Selected accomplishments:
• Presented to a diversity of groups both internally and externally; spearheaded information sessions for
professional development days.
• Co-developed medical forms for Camp 2003, ensuring all potential litigious matters were highlighted for
parental review.
• Produced significant content for inclusion in a three-year school-development plan reviewing student
welfare, staff support, and goal orientation.
• Assumed a leadership role providing staff with empathetic, experienced, and insightful counsel in
resolving a range of classroom and welfare issues.
• Led and coordinated winning submission for the prestigious National Literacy Award of 2003—the highest
recognition possible for a school. Established and steered the submission committee throughout goalsetting,
project-planning, and documentation-development phases.
OUR LADY OF VISION, San Mateo, CA 1996–2001
Educational institution offering diverse curriculum to 160 students, plus 8 full-time and 6 part-time staff.
Acting Principal, Educator, RE Coordinator, IT Coordinator
Budget: Operational $50,000; Special Projects $5,000. Staff: 12.
Track record of progressive career growth into leadership roles. Initially focused on hands-on classroom
management for 27 children, progressed to developing curriculum and presenting information to make
learning come alive. In 2001 was offered extended appointment as Acting Vice Principal during incumbent’s
personal leave. Devised timetables, chaired mediation meetings, and led professional development and parent
events. Coordinated curriculum development, processed stationery acquisition needs for 2002 school year,
co-produced class lists, and actively participated in five-year planning strategies for curriculum and school
development.
Selected accomplishments:
• Actively promoted multi-skill development in all teaching staff; devoted considerable personal time
toward mentoring, delivering, and evaluating professional development training to peers and subordinates
in the prominent areas of information technology and religious education.
• Spearheaded personnel training initiatives, including lectures, presentations, and practical performance
demonstrations that accomplished goals.
• Managed resources and operational and special project budgets; monitored and authorized expenditures.
• Built convincing argument outlining need for computer laboratory in 1997. Acquired necessary $35K
budget to expand technology area to support unique classroom experiences and skills development in
students and teachers.
• Developed school IT and Internet policy and formulated reporting system.
COMMUNITY ACTIVITIES
• Parish Committee, Our Lady of Vision, San Mateo, CA 2000–Present
• Volunteer, Cancer Council 2002–Present
• Fund Raiser, Kidney Foundation 2002–Present
Chapter 8: Human Resources and Education
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TLFeBOOK
LISA A. JOHNSON
23 Ocean Avenue 􀁩 Greenlawn, New York 11740 􀁩 (631) 262-1817 􀁩 Cell: (631) 466-5431
ljohnson@optonline.net
PROFILE
Talented Client Services Management professional with excellent qualifications in the development and
management of HR functions eagerly seeking to transition into HR Generalist position. Demonstrated
success with major projects in benefits and compensation, succession plans, quality orientation, and
training. Skilled at developing business support functions, aligning organizational processes, and
performing HR functions to deliver standards of productivity, efficiency, and quality. Extremely
successful in facilitating cooperative relationships among employees, technology/operations, and senior
management. Areas of support include
HRIS 􀁸 Compensation/Benefits Administration 􀁸 HR Policy Communication
Retirement & 401(k) 􀁸 Administration & Development 􀁸 Regulatory Compliance & Eligibility
Open Enrollment/New Hire Orientation 􀁸 Budgeting 􀁸 Qualified Plans
TRANSITIONAL STRENGTHS
Human Resources Administration & HRIS
~ Provide direct point-of-contact and liaison for HR call-center operations through division managers
and staffs supporting a population of 12,500 employees.
~ Spearhead organizational development initiatives, leadership, employee empowerment, and process
re-engineering.
~ Initiate innovative change-management programs focused on core efficiency and productivity
improvements. Redefine staffing levels and service models to increase efficiencies.
~ Manage communication of HR policies and procedures and author comprehensive training materials;
formulate analyses, prepare forecasting/projections, and review reports.
~ Initiate HRIS system enhancements; interface with technology management to accomplish
upgrades and employee/client training.
~ Lead team-building efforts between company and clients.
Compensation / Benefits Management & Training
~ Provide support and field inquiries about employee benefits and insurance programs, including
Executive Compensation, Indemnity Plans, HMOs, POSs, PPOs, Flexible Spending Accounts, Life
Insurance, Dependent Life Insurance, Accidental Death and Dismemberment, Long/Short-Term
Disability, 401(k), Profit-Sharing Plan, and COBRA.
~ Author high-level benefit training material and customer-service training material; train customer
service representatives (CSRs) to support open enrollments for employees in petroleum companies,
media communications, and financial institutions.
~ Provide client-site training on Cyborg 4.5 navigation and inquiry training for classes up to 25.
~ Assist in the development and scripting of a knowledge base utilized by customer service reps to
support inquiries on benefits and HR policy and procedures for active, retiree, and terminated
populations.
Public Relations & Presentations
~ Conduct open-enrollment road shows and presentations to large audiences, including union workers
and corporate HR management personnel.
~ Write and present quarterly/monthly business reviews for clients, i.e., financial institutions and
participating company senior management.
~ Assist sales department with demonstrations and presentations.
RESUME 62: BY DONNA FARRISE, JCTC
Career Change: From client services manager to human resources generalist.
Strategy: Highlight “transitional strengths” in key areas related to her new job target.
174
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 62, CONTINUED
LISA JOHNSON
- Page Two -
PROFESSIONAL EXPERIENCE
AUTOMATIC DATA PROCESSING 􀁸 Melville, NY 1/90 to Present
(Human Resources / Benefits & Payroll Outsourcing 􀁸 200 Divisional Employees)
Client Service Manager 􀁸 9/00 to Present
Provide call-center implementation and support management of Human Resources, Payroll, and
Compensation/Benefits for J.P. Morgan and Citibank. Write training material for open enrollment for
Chevron Phillips, Cablevision, and HSBC. Hold departmental budget responsibility. Recruit, train,
develop, schedule, evaluate, and supervise teams of up to 20 CSRs, verification clerks, and preprocessors.
~ Collaborated with technology department to upgrade and enhance HRIS.
~ Currently participating in the implementation of a call center providing support on Limited
Benefits Enrollments, New Hire Benefit Enrollments, Life Event/Status Changes; provide internal
training for team of 25 to support enrollments. Direct liaison with JCPenney’s human resources
staff, insurance representatives, the underwriter, and third-party administrators (TPAs); perform
call/process analyses.
~ Meet and exceed all contractual service levels; volumes exceed original projections.
~ Recipient of three “People Make the Difference” Awards.
Supervisor 􀁸 3/96 to 9/00
Senior Customer Service Representative 􀁸 1/92 to 3/96
Customer Service Representative 􀁸 1/90 to 1/92
EDUCATION
Hofstra University, Garden City, NY
Bachelor of Arts in Business Administration
PROFESSIONAL DEVELOPMENT
Incoming Call Center Management Institute (ICMI)—
Essential Skills & Knowledge for Effective Incoming Call Center Management
How to Supervise People 􀁸 Progressive Discipline Training 􀁸 Service Excellence Training
COMPUTER SKILLS
Microsoft Office: Excel / Word / Outlook / PowerPoint
Tivoli Case Management System
Netscape Navigator
Tesseract HR & Payroll
Cyborg HR & Payroll 4.5 􀁸 Cobra Travis
Humanic HR
Erlang C
Business View Observer
Chapter 8: Human Resources and Education
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TLFeBOOK
RESUME 63: BY SHARON MCCORMICK, MS, NCC, NCCC, CPRW
Career Change: From prevention counselor to training and development professional.
Strategy: “Repackage” him as a soon-to-graduate student with recent and relevant education and
position prior experience as added value rather than the primary qualification.
176
Part II: Sample Resumes for Career Changers
MATTHEW BENSON
1234 5
th
Street Indianapolis, Indiana 46240 (317) 555-6789 E-mail: MBenson@hotmail.com
CAREER PROFILE
ACCOMPLISHED HUMAN RELATIONS PROFESSIONAL with 6+ years of experience in marketing, clinical
counseling, investigation and case management, human services, curriculum development, program facilitation, and
training. Proven track record of success in the education, medical, insurance, and human services fields. Comprehensive
experience with a top-ranked research university, a Level 1 trauma medical center, a Fortune 1000 insurance company,
and two highly respected human services agencies. Passionate professional driven by a desire to see clients advance and
develop personally and professionally. Consistently achieve excellent performance evaluations. Honors student with an
extensive history of community involvement, public speaking, and volunteerism.
PROFESSIONAL OBJECTIVE
Seeking to contribute to a company’s training & development function in the human services, human resources, and/or
workforce development field.
COMPUTER SKILLS
Windows 95, NT, 98, ME & XP Microsoft Office 95, 97 & 2000
Microsoft Outlook Express Internet Research
Proprietary Human Services, Insurance & Medical Software
EDUCATION
M.S., ADULT EDUCATION, DEPARTMENT OF EDUCATION, INDIANA UNIVERSITY, BLOOMINGTON, IN
􀂙 Concentration in Staff Training & Development.
􀂙 Expected date of graduation: 2005.
􀂙 Work full-time while in school full-time.
􀂙 Financing 100% of education.
CERTIFICATE, MANAGEMENT & SUPERVISION, SCHOOL OF CONTINUING EDUCATION, INDIANA
UNIVERSITY, BLOOMINGTON, IN (2004)
􀂙 Worked full-time while in school full-time.
􀂙 Financed 100% of education.
B.S.W., SOCIAL WORK, INDIANA UNIVERSITY, INDIANAPOLIS, IN (1999)
􀂙 G.P.A.: 3.4 / 4.0
􀂙 Worked part-time as an Indiana University Ambassador, giving tours to hundreds of prospective students.
􀂙 Successfully completed an intensive internship with Wishard Hospital in Indianapolis, IN (1999).
􀂙 Member, Golden Key National Honor Society.
􀂙 Member, Phi Alpha Honor Society, School of Social Work.
THE UNIVERSITY OF MIAMI, CORAL GABLES, FL
􀂙 Completed two years of coursework toward a Bachelor of Science degree in International Relations.
􀂙 Participated in the College Work-Study program by working as a Referee for the Basketball, Football, and Soccer
Intramurals.
􀂙 Transferred to IU to target the respected B.S.W. degree program.
TLFeBOOK
RESUME 63, CONTINUED
MATTHEW BENSON Page Two
PROFESSIONAL EXPERIENCE
CROSSROADS, INDIANAPOLIS, IN
Prevention Counselor, New Directions (2003–2004)
Crisis Hotline Counselor (2002–2003)
􀂙 Enthusiastically provide individual/group on-site clinical counseling services for teenagers at three local high
schools.
􀂙 Address substance abuse prevention and treatment topics, including academic achievement, anger identification &
management, family & peer relationships, problem-solving, and self-esteem.
􀂙 Implemented the Parenting Wisely program in the home for “families at risk” to strengthen family communication.
Utilize cutting-edge computer laptop technology to present vignettes that depict commonplace situations.
􀂙 Facilitate family members role-playing and discussing possible solutions for the scenarios.
􀂙 Participate in ongoing staffing meetings to review the family’s progress.
􀂙 Coordinate continuity of care case-management services with school personnel, Department of Children & Families
caseworkers, and other professionals relevant to the client’s achievement.
􀂙 Researched various topics and helped develop the curriculum for parenting and substance-abuse topics.
􀂙 Completed extensive documentation within tight deadlines.
􀂙 Speak to other interested community groups about substance abuse prevention in Marion County.
􀂙 Consistently earn praise for curriculum development, motivational speaking, and enthusiastic training style.
􀂙 Began working part-time as a Crisis Counselor; promoted to Prevention Counselor.
THE TEEN SCENE, INDIANAPOLIS, IN
Residential Counselor (2002–2003)
􀂙 Coordinated admissions, treatment plans, progress reports, and discharges for this highly respected children’s home.
􀂙 Provided crisis intervention and individual, family, and group counseling to residents ages 5–17.
􀂙 Received consistently high performance evaluations for counseling and documentation skills.
FIRST PLACE INSURANCE, DANVERS, MA
Automobile Claims Adjustor (2000– 2001)
􀂙 Successfully case-managed hundreds of automobile claims totaling hundreds of thousands of dollars for this
Fortune 1000 insurance company.
􀂙 Contacted and established rapport with all appropriate personnel to determine coverage, exposure, and liability.
􀂙 Consistently earned praise for defusing difficult customer situations, expediting claims, and preparing thorough
documentation.
WISHARD HOSPITAL, INDIANAPOLIS, IN
Social Work Intern (1999)
􀂙 Provided extensive social work education and intervention services for up to 120 patients and their families in a
700-bed Level 1 Trauma Center hospital psychiatric unit.
􀂙 Reviewed clinical treatment plans for each patient and assisted the respective psychiatrists, physicians, and
psychiatric treatment staff with individual, family, and group counseling for patients.
􀂙 Researched various clinical diagnoses and therapeutic interventions for immediate implementation on the unit.
􀂙 Thoroughly learned the in-depth patient assessment, admissions, financial options, and discharge-planning processes.
􀂙 Gained experience with culturally diverse patients and their various diagnoses, including dual-diagnosis patients.
COMMUNITY / VOLUNTEER ACTIVITIES
Completed the Toastmasters International Communication & Leadership Program, Indianapolis, IN (2003)
Volunteer, The Great American Teach-In, North Central High School, Indianapolis, IN (2003)
SERVE Volunteer, Delaware Trails Elementary School, Indianapolis, IN (2003)
Guest Lecturer, “Teambuilding,” Butler University, Indianapolis, IN (2004)
Chapter 8: Human Resources and Education
177
TLFeBOOK
RITA M. BAYLOR
RMB 2500 East Shea 􀀔 Phoenix, AZ 85028 􀀔 baylorrita@cox.net 􀀔 602.222.4444
TARGET POSITION: EMPLOYEE RELATIONS / RECRUITMENT
AREAS OF EFFECTIVENESS
COACHING: Developing individual plans and conveying feedback to facilitate behavioral change.
Delivering orientation programs and articulating critical information to guide program participants.
Negotiating difficult situations between conflicting parties. Training new hires to expedite transition to
new environment.
LEGAL AWARENESS: Ensuring strict compliance with government regulations and remaining
current on related information through continuous training. Collaborating effectively with attorneys /
judges in preparation for and during court proceedings. Maintaining confidentiality of sensitive
records.
LEADERSHIP: Hiring, training, mentoring, and evaluating performance of support staff. Leading
retreats and monthly meetings to drive departmental planning and issue resolution while advancing
team-building efforts. Maximizing productivity and performance within office. Interfacing effectively
with management.
RECRUITMENT: Executing targeted and general-recruitment strategies, including dissemination of
information and conducting large-group presentations at community events. Interviewing individuals
to discern relevant information and matching parties according to guidelines. Representing agency
on television and radio spots.
SKILLS / STRENGTHS
Mediation 􀀔 Information Dissemination 􀀔 Public Speaking 􀀔 Conflict Resolution 􀀔 Networking
Organized 􀀔 Self-directed 􀀔 Compassionate 􀀔 Poised
PROFESSIONAL EXPERIENCE
Family Specialist / Recruiter, Adoption Services, Phoenix, AZ, 2001–Present
License adoptions and manage up to 22 cases simultaneously, guiding families through all
phases of process.
􀁩
􀁩
􀁩
􀁩
􀁩
􀁩
Execute targeted and general-recruitment activities to build program awareness and
increase referrals and prospects.
Increase market presence for programs through television and radio appearances as well as
newspaper articles and public-speaking engagements.
Distribute materials to hundreds of individuals while working information booths to promote
program.
Design and maintain flowchart outlining adoption process to distribute to prospects during
recruitment within community.
Train new employees on policies and procedures.
Continued…
RESUME 64: BY SHARON GREEN, MA, LPC
Career Change: From adoption specialist to employee relations and recruitment professional.
Strategy: Highlight core capabilities within four skill sets that are relevant to her goal.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 64, CONTINUED
– RITA M. BAYLOR –
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Professional Experience continued…
Social Worker, Mesa Health Systems, Mesa, AZ, 2000–2001
Maintained ongoing caseload of more than 45 clients with varied needs, including completing
thorough needs assessment and collaborating with partner agencies.
Functioned as client advocate to address grievances and determine viable solutions.
Thoroughly investigated and maintained detailed records pertaining to case families.
Consistently received positive feedback from clients and managers acknowledging
outstanding dedication and performance.
Case Assistant, The Carey Support Program, Tucson, AZ, 1999–2000
Hired, oriented, trained, scheduled, and conducted performance reviews for 12-person team.
Charged with development, design, editing, and distribution of multi-page, visually appealing
newsletter targeted to families.
Played integral role in planning major conference to promote new adoption-support system.
Quickly received increased responsibilities, including case management, after initially being
hired to manage records of long-term cases.
Case Worker, Department of Economic Security, Tucson, AZ, 1997–1999
Served as legal guardian and advocate for up to 52 children.
Collaborated with Attorney General’s office to strategize on cases.
Gained broad-based understanding of individuals in need of rehabilitation programs.
Orchestrated case meetings to bring together all parties to share cases and solutions.
EDUCATION / COMPUTER SKILLS
Bachelor of Arts in Sociology, University of Arizona, Tucson, AZ, 1996
Intermediate PowerPoint skills; Proficient in Word, Excel, Outlook, and Publisher
Chapter 8: Human Resources and Education
179
TLFeBOOK
Kathleen Hunt
453 Roth Drive 􀂙 Souderton, PA 18964 􀂙 215-660-5498 􀂙 khunt@dotresume.com
Goal
Recruiting position that will utilize my strengths in employee matching, sales, and customer
relations to deliver top-notch service to candidates and customers.
Qualifications Summary
􀂙 Creative problem solver; proven ability to match people to jobs and products to customers
utilizing active listening and persuasive presentation skills.
􀂙 Self-starter; demonstrated talent for building sales and providing high-quality service.
􀂙 Excellent interpersonal skills; easily develop rapport with people from diverse backgrounds;
experience working with individuals in broad range of occupations.
􀂙 Highly organized; facility for multitasking and prioritizing in fast-paced environment.
􀂙 Computer literate and Internet savvy; knowledge of Microsoft Office.
Experience
Career Coaching
OPTIONS FOR WOMEN, Lansdale, PA, 1999–2001
Helped clients discover skills and personal strengths, match qualifications to occupations, and
find employment.
Sales/Customer Service
FABRIC CITY, Quakertown, PA, 2000
SILK IMPORTS, INC., Doylestown, PA, 1999–2000
BUSINESS OWNER/OPERATOR (Faux Painting), Souderton, PA, 1991–1999
CEDARBROOK SCHOOL, Souderton, PA, 1989–2000
As business owner/operator, grew client base through networking and relationship building, direct
calling, and flyer distribution. Sold products for Silk Imports and Fabric City to designers and
consumers, evaluating customers’ needs—spoken and unspoken—and matching with company
products. In all positions, won customers’ appreciation with respectful attitude and fast, friendly
service. At Cedarbrook School, developed network as committee/event chairperson and informally
championed school to increase enrollment.
Administration
A. JAMESON ASSOCIATES, CENTRAL MONTGOMERY HOSPITAL, Lansdale, PA, 2003–present
MONTGOMERY COUNTY TECHNOLOGY COUNCIL, Norristown, PA, 2000–2001
Researched member companies and industry trends for sales representatives, provided input for
event planning, attended events, and managed office functions for organization serving 500
member companies doing business in high-tech arena. Currently serve as point of contact for busy
medical practice serving 600+ cardiac patients per month. Screen, prioritize, and schedule
patients, negotiating to obtain appointments with outside providers when necessary. Help
maintain calm, professional atmosphere in high-stress environment.
Education
M.A., University of Pittsburgh, Pittsburgh, PA
B.A., Indiana University of Pennsylvania, Indiana, PA
RESUME 65: BY JAN HOLLIDAY, NCRW
Career Change: From office administrator to recruiter.
Strategy: Group experience into categories in order of relevance to her target position, rather than
chronologically. The most prominent experience (career coaching) was as a volunteer.
180
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 66: BY SUSAN GUARNERI, NCC, NCCC, CPRW, CCMC, CEIP, MCC
Margaret Lemeshaw
414 Acorn Court, Lawrenceville, NJ 08648
(609) 771-5555 􀂃 marlem@earthlink.net
Spanish Teacher at the Middle or High School Level
EDUCATION & CERTIFICATION
New Jersey Teacher’s Certification, Spanish K–12
BA, Spanish Language & Civilization / Teaching (cum laude), Rutgers University, New Brunswick, NJ
Two semesters at University of Valencia, Spain. Summer study at University of Madrid.
MBA, International Business / Marketing, Columbia University, New York, NY
PROFILE
􀀻 Fluent Spanish. Basic conversational Portuguese and good reading ability. Familiar with French.
􀀻 Experienced Spanish teacher with demonstrated track record of obtaining outstanding results by utilizing
highly effective interpersonal and communications skills.
􀀻 Detail-oriented, analytical professional with proven organizational and problem-solving abilities.
􀀻 Computer literate: MS Windows 2000, Word, Excel, Outlook, and Internet Explorer; Broderbund Print Shop.
PROFESSIONAL EXPERIENCE
TEACHING / COMMUNICATIONS
􀂃 Designed Spanish-language curriculum and taught one 2½-hour class weekly for The Princeton Community
School. Used text, multimedia, and visual aids to make classroom learning relevant to adults. Resulted in
high re-registration rate for following semesters.
􀂃 Trained small groups of end users on computerized banking services for Mercantile Banking and Trust
Company. Conducted product presentations and consultative interviews with clients and prospects. Created
and implemented marketing plans for corporate clients in Latin America.
􀂃 Consulted with clients of International Research Corporation to determine specifications for customized
market / opinion research projects. Wrote proposals and translated textbook chapters and questionnaires
from Spanish to English. Developed marketing collaterals and account relationship management techniques
to ensure top-notch company image and service.
ORGANIZATION / PROJECT MANAGEMENT
􀂃 Coordinated complex, comprehensive multinational research projects for Research Analysis Corporation
and International Research Corporation. Ensured timely completion of projects within budget.
􀂃 Coordinated translations from Spanish to English for scholarly magazine, obtaining and evaluating boardmember
input on editorial content, all while meeting strict publication deadlines. Streamlined procedures for
foreign-language advertisement and order fulfillment (Medical Learning Systems).
EMPLOYMENT HISTORY
Director of International Marketing International Research Corp., Somerset, NJ 1998–2004
Spanish I Teacher Princeton Community School, Princeton, NJ 1998–2003
Field Administrator Research Analysis Corp., Skillman, NJ 1997–1998
Coordinator—Latin American Services Medical Learning Systems, Skillman, NJ 1995–1996
Community Volunteer Activities Lawrenceville, NJ 1989–1995
and Family Child Care
Senior Marketing & Sales Rep. Mercantile Banking and Trust Co., New York, NY previously
Career Change: From marketing professional to teacher.
Strategy: Margaret discovered her passion for teaching while conducting Spanish classes at a
community school. Her resume relates her professional and volunteer experiences to her new target.
Chapter 8: Human Resources and Education
181
TLFeBOOK
BRYCE CARLSON (828) 555-7893 home
265 Charlotte Street (828) 254-7893 cell
Asheville, NC 28801 gatehous@aol.com
HISTORY TEACHER
North Carolina License, Social Studies 9–12
PROFILE
Strengths
“A page of history is
worth a volume of
logic.” —Oliver
Wendell Holmes
EDUCATION
Coursework
Student Teaching
“I teach skill in asking
questions through my
skill in asking the right
question….”
Honors &
Affiliations
Cited by department
faculty for original,
critical thinking….
Proactive, uncompromising advocate of improving critical reading, writing, and
thinking skills. Use creativity, flexibility, resourcefulness, and organizational and
interpersonal skills to facilitate learning through positive, encouraging environment.
􀂃 Capable teacher thoroughly grounded in U.S., Middle Eastern, World, and European
History.
􀂃 Rapport builder with parents (they think they’re all alone out there), able to gain their
positive involvement, trust, and respect in creating a participative environment.
􀂃 Adept, available, and adaptable classroom manager—combine discipline plan with
effective procedures and varied lessons to attract the inattentive and enforce student
accountability.
􀂃 Student motivator—can use cooperative learning, jigsaw, and other student-directed,
process learning techniques to incorporate diverse students, foster a team spirit and
inclusive group identity, and build teamwork and goal-setting skills.
􀂃 Develop useful daily lesson plans and instructional resources.
􀂃 Friendly, interactive, and dependable.
􀂃 Some fluency in Spanish (can read Spanish newspaper).
B.A., History, Magna Cum Laude, December 2002
University of North Carolina at Asheville
􀂃 U.S. History, Medieval Europe, Politics of the Middle East, Political Science,
Chinese History (Revolutionary China), Afro-American History, Human Rights &
International Politics, Humanities. Dean’s List every eligible semester.
􀂃 Charl High School, Spring and Fall 2002—rotating 11th-grade college-prep classes in
U.S. History. Selected to teach AP U.S. History class due to knowledge of material.
􀂂 Contributions included judging senior projects, proctoring end-of-course tests, and
sponsoring the fledgling debate club.
􀂂 Because my co-op supervisor was on the school improvement team, was able to
observe planning and goal-setting functions in the effort to meet constantly
changing requirements. Participated positively in parent-teacher conferences.
􀂃 Selected for Phi Alpha Theta History National Honor Society (high GPA and faculty
recommendation).
􀂃 Selected by History Department faculty for the Moses Lowe History Scholarship as
most promising student in the field of history, despite being on an education track.
􀂃 Participant, UNCA History Association.
􀂃 Alpha Phi Omega National Service Fraternity—Chapter President. As Vice President
of Service, initiated projects involving Boys and Girls Clubs; fund raising for Ride
for Kids 2000 (pediatric brain tumors); highway beautification; hunger food bank
(packing); and RiverLife (river clean-up).
RESUME 67: BY DAYNA FEIST, JCTC, CEIP
Career Change: From boiler operator to teacher.
182
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 67, CONTINUED
gatehous@aol.com 􀂂 (828) 254-7893 cell 􀂂 (828) 555-7893 home BRYCE CARLSON
Prior Education
PRIOR
EXPERIENCE
COMMUNITY
REINVESTMENT
Diploma, Welding (one-year program), 1980
Carolina Technical Community College
Coursework in Anthropology, Biology, and Spanish, 1973
University of Massachusetts—Boston
BOILER OPERATOR: Crawford Plant Works, Summerville, NC—1980–1997
Operated steam- and electric-generating utility for largest textile mill of its kind in the
world, on 10 acres, with its own waste-treatment and water-filtration system. Member of
2-man team: managed electrical control room, maintenance, welding, machinery repair,
and pipefitting.
ENGINEER: 100-foot Lad In Blue fishing boat, Gloucester, MA—1971–1980
MACHINIST MATE: United States Navy—1967–1971
Served on the U.S.S. Georgetown (spy ship—traveled to Mozambique Civil War; the
Indian Ocean; and Havana, Cuba) and U.S.S. Severn (oil tanker refueling ships at sea in
the Mediterranean). Trained Navy personnel (including firemen and 3rd class petty
officers) to work with tools and operate equipment.
􀂃 Coached Roller Hockey for Boys and Girls Clubs, ages 13–18, in league competition.
􀂃 Tutor, Afterschool Club, Salvation Army.
􀂃 Big Brothers/Big Sisters, 1981–1983. Mentored 7-year-old boy (gardening, movies,
sports, homework).
􀂃 Member of Church Inquiry Committee—answer questions to assist one in deciding
whether to join the church; prepare lesson plans and curriculum for those interested
in doing so.
Strategy: Emphasize teaching and academic skills, adding quotes and a graphic to make the resume
stand out. Briefly summarize experience on page 2 and add a strong community involvement section to
show a trend of working with youth.
Chapter 8: Human Resources and Education
183
TLFeBOOK
JOHN BRYAN ATKINS
345 Evergreen Terrace Home: (603) 222-9871
Milton Mills, NH 03852 jbatkins@aol.com Mobile: (603) 393-7610
PROGRAM SPECIALIST
Dedicated to the development and education of all students
Highly skilled professional dedicated to making a positive impact on students’ lives by creating an atmosphere
conducive to learning. Caters to diverse modalities of learning to promote and enhance individual student
strengths, instilling in youth a love of knowledge and the desire to meet and exceed expectations. Skilled use
of positive reinforcement, communication, and problem solving to establish outstanding rapport with students.
Exceptional team-builder and leader, creating a strong sense of community for students and staff.
􀀻 Progress Monitoring
􀀻 Classroom Management
􀀻 Curriculum Design & Development
􀀻 Visual & Tactile Learning Methods
􀀻 Individual Educational Plans (IEPs)
􀀻 Budget Planning
􀀻 Student Motivation
􀀻 Parental Involvement
􀀻 Vocational Development
􀀻 Team-Building Techniques
QUALIFICATIONS
Bachelor of Science, Special Education 2003
UNIVERSITY OF SOUTHERN MAINE
Bachelor of Science, Vocational/Occupational Education 2001
UNIVERSITY OF SOUTHERN MAINE
EDUCATIONAL EXPERIENCE
GABE FOUNDATION SCHOOL—Maine 1996 to PRESENT
Program Specialist (Volunteer)
Report to Director of Special Education for this private school developing educational programs. Research and
develop curriculum, write IEPs, attend meetings in accordance with IDEA, teach integrated curriculum,
interact with school districts, and manage classrooms.
Program/Curriculum Development
􀂃 Initiated and implemented three educational programs for at-risk youth, actively engaging students
and creating programs to satisfy the school’s growing referral base.
􀂃 Independently developed curriculum for elk farming program, enabling students to run the day-to-day
operation of the elk herd, including TB testing, worming, and cutting velvet.
􀂃 Taught an integrated curriculum in all content areas by adapting curriculum to accommodate vastly
diverse functioning levels, and accelerating achievement of educational objectives.
􀂃 Expanded programs to serve more students and promote active learning; started programs on new sites
by adding new themes on current sites, including aquaculture, scuba diving, and boat building.
􀂃 Researched and developed curriculum requirements, ensuring programs were within curriculum
frameworks and state content standards and benchmarks.
Student Learning/Interaction
􀂃 Encourage student involvement in their local community by having students complete community
project each year. This year’s project involved building offices in a community center. Past projects
have included developing a park, building a bandstand, and roofing town buildings.
􀂃 Collaborated with students in resolving fish and wildlife concerns about contamination of local fish
populations with the importation of tilapia. After persisting for two years to resolve issues, students
received permits to import and raise tilapia.
􀂃 Provided a more structured and intense program that increased student interest and learning in reading.
􀂃 Directed the foundation’s Fertile Farm Program, providing tutoring for up to 14 students diagnosed
with AD/HD, ADD, and Bipolar disorder.
RESUME 68: BY JENNIFER RUSHTON, CRW
Career Change: From farmer/rancher to teacher.
Strategy: Focus on educational experiences related to a volunteer position he has held for several
years.
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RESUME 68, CONTINUED
JOHN BRYAN ATKINS Page 2
Educational Experience, Continued
Communication/Relationship Building
􀂃 Develop and maintain professional business relationships with district administrators to ensure
adherence to IDEA by attending meetings and interacting with directors and superintendents in seven
school districts and two states.
􀂃 Collaborate with parents, fellow teachers, and school-based support team members to develop
Individual Educational Plans (IEPs), enabling all students to progress toward individual goals.
RIVERTON SCHOOL—Maine 1991 to 1996
Substitute Teacher—Special Education Aide
Shop Teacher
􀂃 Substituted all grades K–8 in art, music, and gym, creating and implementing lessons in the absence of
lesson plans or daily schedules to support student academic, social, and personal development.
􀂃 Provided tutoring to special-needs students to enhance student learning and understanding of subject
matter. Ensured effective behavior management by incorporating motivational activities and positive
reinforcement strategies.
􀂃 Instrumental in developing middle school woodworking shop program, creating educational activities
to make learning enjoyable and exciting.
PROFESSIONAL EXPERIENCE
ATKINS ELK FARM—Maine 1976 to PRESENT
Business Owner/Manager
􀂃 Engage special-needs students in educational activities to make learning enjoyable and exciting;
transport students to and from the elk farm, allowing them to interact with animals.
􀂃 Manage and execute all operational processes for 20-head elk farm, including managing aquaculture
hatching and grow-out facility.
􀂃 Appointed as manager by the State of Maine to operate the abused farm animal facility, ensuring the
proper care and well being of the animals.
􀂃 Astutely control all budget forecasting and management, performing statistical analysis relative to
expense control, planning, and forecasting.
MAINE NAVAL SHIPYARD—Maine 1977 to 1987
Nuclear Crane Electrician/Chief Steward
CERTIFICATIONS
Vocational Special Needs
Vocational Electrical
Vocational Electrical/Electronics
PROFESSIONAL AFFILIATIONS
Member, North American Riding for the Handicapped Association (NARHA)
Member, Aircraft Owners & Pilots Association (AOPA)
Member, Civil Air Patrol (CAP)
REFERENCES AVAILABLE UPON REQUEST
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NANCY ADAMS
473 Baywood Boulevard Residence: 732-477-5172
Brick Township, NJ 08723 nancyadams@hotmail.com
TARGET: HIGH SCHOOL SCIENCE TEACHER
Biology • Physical Science • Environmental • Marine Biology • General Science
Solid science background with a bachelor’s degree in biology, experience in a wildlife refuge, and instructional
experience in a variety of settings. Possess a passion for science and children and for making a difference.
Currently a certified scuba diver to enhance marine biology studies. Pending New Jersey Teaching Certificate.
Creative, self-motivated, and enthusiastic. Developed strong abilities in the following areas:
• Needs Assessments and Progress Evaluations • Advanced Planning and Group Presentations
• Laboratory Studies and Animal/Reptile Handling • Microscope and Computer Instruction
Personal Teaching Philosophy
A friend with an education makes a better teacher than a dictator with a book. Children deserve patience and
respect in an environment where the subject comes to life, producing children who attend class and want to learn.
CREDENTIALS
• New Jersey Teaching Certificate Eligible, Final Certification Anticipated June 2005
• Biology Content Knowledge Part 2 Praxis Series Certification, Completion Pending June 2005
• General Science Content Knowledge Part 2 Praxis Series Certification, Completed July 1997
• General Science Content Knowledge Part 1 Praxis Series Certification, Completed July 1997
• Brick Township Substitute Teacher for all grades during sophomore year of college, 1994–1995
EDUCATION
The Ultimate Supervisor’s Workshop (time management, organization skills, budget management) • April 2003
Biology Course • Georgian Court College, Lakewood, New Jersey • Fall 2002
Dealing with Difficult People (verbal & written communication skills, handling toxic personalities) • Oct. 2002
Bachelor of Science in Biology • Georgian Court College, Lakewood, New Jersey • 1997
Invertebrate Zoology Lab—Microscopic examinations, detailed diagrams, and classifications of invertebrates.
Genetics Lab—Handling, anesthetizing, and classifying fruit flies.
Organisms & Evolution Lab—Dissections of multiple animals.
Marine Biology Lab—Collection of physical and biological samples during multiple hours on a boat in the
Metedeconk River. Review of samples under microscopes in the lab and recording of data.
Additional Courses—Animal Behavior, Ecology, Cells & Molecules, Ichthyology, Marine Plants, Biology of
Marine Mammals, Conservation Biology, and Environmental Crime.
SCIENCE INSTRUCTION EXPERIENCE
Volunteer, Snake & Small Animal Education Center, Ocean County Wildlife Refuge, Brick, NJ • Spring 2003
Regional wildlife and nature education, rehabilitation, and refuge center open to the public.
Educated children and adults in the importance of wildlife to the community and the characteristics of various
wild animals. Handled and cared for screech owls, opossums, turtles, python snakes, rat snakes, corn snakes,
and garter snakes.
Accomplishment
Page 1 of 2
• Transitioned children terrified of snakes into children willing to touch them through demonstrations;
through explaining why snakes look, feel, and move the way they do; and through clarifying the
importance of snakes in our environment.
RESUME 69: BY CAROL ROSSI, CPRW
Career Change: From dental office manager to teacher.
186
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RESUME 69, CONTINUED
Page 2 of 2
NANCY ADAMS continued… 732-477-5172 • nancyadams@hotmail.com
TRAINING INSTRUCTION & SUPERVISORY EXPERIENCE
Business Manager, Dental Office of Drs. Barklage & Neadeau, Brick Township, New Jersey • July 2002–Present
Receptionist, Dental Office of Susan Michaels, D.M.D., Lakewood, New Jersey • May 2001–July 2002
Assistant Manager, Dental Office of Dan Rogers, D.M.D., Brick Township, New Jersey • Sept. 2000–May 2001
Front Desk Coordinator, Dental Office of Drs. Rossi & Iooss, Howell, New Jersey • Aug. 1998–Sept. 2000
Receptionist, Dental Office of Dr. Zachary Jones, Brick Township, New Jersey • Aug. 1997–July 1998
􀁸 Currently supervise group activities of 14 office employees. As assistant manager, supervised 5.
􀁸 Assess individual performance, prepare written reviews, and assist in presenting results to each one.
􀁸 Provide one-on-one computer instruction in various software programs.
􀁸 Prepare written guidelines for patient/employee interactions, conduct role-playing, and give quizzes.
􀁸 Prepared for and conducted staff meetings/instruction to groups of 14–18 employees.
Accomplishments
• Created informational manual educating employees in job descriptions, policies, and procedures. Manual
produced clarification of individual responsibilities resulting in less tension and greater teamwork (2002).
• Evaluated overall office performance by tracking each individual’s performance and results and then
organizing data into bar graphs and pie charts to demonstrate findings. Improved group performance by
revising written informational lists, performing skits, and conducting one-on-one consultations.
COMPUTER SOFTWARE ABILITIES
Presentation, Word Processing & Financial: Print Shop, Photoshop, PowerPoint, Word, Excel, Lotus 1-2-3, Quicken
Communications & Operating Systems: Internet Explorer, Outlook Express, MSN Messenger, Windows, DOS
Strategy: Use the first page to highlight the information most relevant to her goal of teaching high
school science. The Professional Experience section on page 2 includes only information that is transferable
to her new career.
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Julia Flowers
15204 Caribou Road 􀂸 Staunton, Virginia 22587 􀂸 540.487.9586
“Enhancing learning and providing an extraordinary environment
f o r s t u d e n t s t o r e c o g n i z e t h e i r f u l l p o t en t i a l ”
Summary of Qualifications
Enthusiastic, dedicated, and adaptable; willing to experiment and adjust plans to the situation.
Love to learn and make a difference in children’s lives. Adept at finding root of problem and trying
many options to help children reach potential.
Core Strengths
Problem-solving skills Communication skills—verbal and written
Curriculum development Community outreach and relations
Higher-level critical-thinking skills Cultural diversity awareness
Education
􀀇 Accepted into Master of Education program, Radford University, Summer of 2004
􀀇 Initial Teacher Licensure Program, Maryland University, College Park, Maryland, 2003
􀀇 Bachelor of Arts, History, College of William and Mary, Williamsburg, Virginia, 1992
􀀇 Associate of Arts, Education, Northern Virginia Community College, Fairfax, Virginia, 1989
Professional Experience
Yorktown Elementary, Richmond, Virginia, April–June, 2003
Student Teacher
Taught 1st grade. Observed children for clues as to their needs and learning styles; adapted
teaching methods to accommodate their needs. Identified a struggling reader and after consulting
with parent, issued personal challenge for student. The child met challenge over summer and is
doing well in 2nd grade this year.
􀀇 Parents related positive feedback from children.
􀀇 Received A for course.
Hecht’s Department Stores, Fairfax, Virginia
Customer Service Representative 1999–Present
Personnel Manager 1994–1999
Cash Office Supervisor 1992–1994
Began in cash office; promoted to Personnel Manager; requested step-down to customer service
position while completing education degree.
Extensive experience in training, customer service, and management. Good rapport with
team members. Exceptional interpersonal skills. Use active listening, paraphrase problem to
customer, remain calm, and provide options to resolve customer complaints and other issues.
Interviewed and hired staff; recruited seasonal hires. Conducted three-hour new-employee
training orientation. Encouraged questions and feedback from new hires. Practiced open-door
policy.
􀀇 Instrumental in helping customer service desk receive rare score of 100 in internal audit.
􀀇 Received various awards and positive comments from customers.
􀀇 Developed creative merchandising methods; received positive comments from regional
manager.
RESUME 70: BY BONNIE KURKA, CPRW, JCTC, FJST
Career Change: From retail salesperson and manager to teacher.
Strategy: Carefully match qualifications with the mission statement of the school district. Focus on her
relevant people skills, customer service experience, and management and training background.
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RESUME 71: BY ILONA VANDERWOUDE, CPRW, CEIP, CCMC, CJST
STEPHANIE MCCALL Page 1 of 2
8 Monahan Avenue 􀂂 Staten Island, NY 10308 􀂂 Home: (718) 209–1129 􀂂 Cellular: (646) 692–2298
FOCUS AND QUALIFICATIONS
FOCUS: Career in college or university environment teaching graduate and undergraduate students.
Qualified to teach Criminal Justice, Political Science, Urban Affairs, History, and Public Administration.
QUALIFICATIONS: NYPD Sergeant with experience teaching graduate-level Criminal Justice and Public
Administration courses at Baruch College, New York. Exemplary 20-year NYPD record, holding multiple awards.
Talented instructor with New York State Police Instructor Certification (MOI) and a 10-year record of cross-level
police instruction. Recognized by NYPD and educational institutions for outstanding academic performance,
instructional skills, and community contributions. Extensive exposure to multicultural environments. Bilingual
(English-German) with conversational skills in Spanish. Master’s degree in Political Science.
EDUCATION, TRAINING, AND CERTIFICATION
􀂃 MASTER OF ARTS DEGREE—2002
Major: Political Science
Baruch College—New York, NY
Graduated magna cum laude; G.P.A.: 3.90
Recipient of Herbert Bienstock Research Award
􀂃 BACHELOR OF SCIENCE DEGREE—1995
Major: History
The College of Staten Island—Staten Island, NY
Graduated magna cum laude—G.P.A.: 3.89
􀂃 CERTIFIED SIMMUNITION TRAINING AND
SAFETY SUPERVISOR—2001
Simmunition Division SNC Technologies, Inc.
New York, NY
􀂃 CERTIFIED VERBAL JUDO INSTRUCTOR—1995
Verbal Judo Institute—New York, NY
􀂃 METHODS OF INSTRUCTION—1992
Division of Criminal Justice—New York State
PROFESSIONAL EXPERIENCE
TEACHING/INSTRUCTING
Solid 10 years of experience instructing recruits, in-service Police Officers, Sergeants, Lieutenants, and Captains.
Selected in 2000 by Professor of Criminal Justice and Public Administration at Baruch College to serve as
substitute lecturer while working toward master’s degree. Average class size comprised 20 to 35 graduate and
undergraduate students. Authored lesson plans, selected textbook readings, and assigned and graded homework.
Received highly positive student feedback regarding methodology, professionalism, and personality.
􀂃 Authoring lesson plans for INTAC (In-Service Tactical Training Unit)—scenario-based training in a “live-fire”
environment to reinforce proper tactics and firearms restraint to minimize escalation of incidents.
Result: Sharp decline in shooting incidents since program’s inception in 1996.
􀂃 Instructing NYPD Counter-Terrorism Program for INTAC Unit, teaching up to 30 people at a time.
􀂃 Transforming inexperienced recruits into street-ready Police Officers as Police Science Instructor, preparing
recruits for NYPD career through familiarization with police administration and legal procedures.
Continued..
Career Change: From police officer to teacher.
Strategy: Focus on her relevant teaching/training experience in her full-time job. Feature education
prominently because it is recent and gives her an essential qualification for teaching at the college level.
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STEPHANIE MCCALL Page 2 of 2
Home: (718) 209–1129
􀂃 Using outstanding classroom management skills and an interactive, animated teaching style, generated high
level of student enthusiasm.
􀂃 Applying advanced communication and foreign-language skills to effectively interact with cross-cultural college
students and international communities in New York City.
LAW ENFORCEMENT
Broad and successful background as Sergeant and Police Instructor. Challenged to patrol and supervise high-crime
precincts, relying heavily on superior listening, communication, and negotiation skills to thwart potentially
harmful incidents. Strongly committed to well-being of all parties involved.
􀂃 Special training in OSHA and hazmat regulations, suicide awareness.
􀂃 Consistent performance reviews ranking 4.5 to 5 out of 5 for excellence and professionalism.
CHRONOLOGY
Baruch College, New York, NY 2001 to 2003
Substitute Lecturer in Criminal Justice and Public Administration
New York Police Department (NYPD) 1983 to 2003
Retired June 2003
􀂃 INTAC Supervisor—In-Service Tactical Training Unit, Brooklyn/Queens 1996 to 2003
􀂃 Borough-based Training—Uniformed In-Service, Brooklyn 1994
􀂃 Recruit Instructor, Police Science—Police Academy, Manhattan 1992 to 1994
􀂃 Sergeant, Patrol Supervisor, and Desk Sergeant—Queens 1989 to 1992
􀂃 Police Officer—Brooklyn North 1983 to 1989
AWARDS AND HONORS
􀂃 Education Achievement Citation—NYPD, NY—2002
Awarded for successfully balancing full-time work and six years of education.
􀂃 Perfect Attendance Recognition Certificate—NYPD, NY—2001
􀂃 Herbert Bienstock Research Award—Baruch College, New York, NY—2000
􀂃 Greenpoint Community Service Award—Greenpoint, NY—1989
Awarded by community in recognition of effective volunteer youth efforts.
􀂃 Commended for investigatory skills leading to homicide confession—NYPD, NY—1988
􀂃 EPD—Medal (Excellent Police Duty)—NYPD, NY—1985
Awarded for verbally disarming mentally disturbed person armed with knife.
RESUME 71, CONTINUED
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RESUME 72: BY DON ORLANDO, MBA, CPRW, JCTC, CCM, CCMC
Curriculum Vitæ
Martin R. Kronfeld, B.A., M.S. (Statistics), M.B.A., PMP
2020 Northbeach Circle, Jefferson, Illinois 64100
mkr10000@jefflink.net 􀂄 630.765.5985
WHAT I OFFER NORTON COMMUNITY COLLEGE AS YOUR NEWEST
INSTRUCTOR IN INFORMATION SCIENCES
􀂄 Passion to lead students to want to excel
􀂄 Dedication to help build interdisciplinary curricula
􀂄 Skill to “build in” quality measures my students and I use every day to maximize
learning
􀂄 Flexibility to tailor media selection and teaching style to individual learners—on the fly,
if necessary
􀂄 Commitment to continuing self-development so that what I teach has lasting value
􀂄 Subject-matter expertise to make courses “come alive” in the classroom
EDUCATION:
􀂄 M.B.A., University of Concord, Concord, Illinois 1992
Earned this degree while working 40 hours a week. Funded by my employer. GPA 3.84.
􀂄 M.S., Statistics, Carlton Tech, Smithson, Illinois 1979
Paid my own way. GPA 3.20.
􀂄 B.A., Psychology, Martin College, Shenleyville, South Carolina 1976
RECENT AND RELEVANT WORK HISTORY WITH SELECTED EXAMPLES OF SUCCESS AS AN EDUCATOR:
􀂄 Owner and Practicing IT Consultant, Kronsight Consulting, Jefferson, IL 2000–Present
My company specializes in subcontract work touching on IT solutions for the telecommunications
and e-mail industries. Companies engage me to analyze not only their business systems, but the
data that underlies the information they need to prosper.
EDUCATING TO EQUIP PEOPLE TO HANDLE PROBLEMS NOW AND IN THE FUTURE
Completed a comprehensive “needs analysis” for a company that had to master new
concepts to help it grow. Not only educated demanding, well-informed senior leadership,
but gave their team members the skills they needed to educate their customers as well.
Outcomes: Client’s customer base grew significantly.
Page 1 of 3 More indicators of performance Norton Community College can use …
Career Change: From computer programmer to college instructor.
Strategy: Show his performance as a teacher rather than from an IT perspective. An integral part of
the strategy was a cover letter closely attuned to the needs of his target employer.
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Curriculum Vitæ (continued)
Martin R. Kronfeld Instructor in Information Sciences 630.765.5985
􀂄 Hired away by the General Manager to be Senior Consulting Engineer, Arista Technologies,
Centerville, IL 1996 to 2002
This firm manufactured a line of high-speed data communications products. With sales
approaching $200M, it served customers worldwide.
Served as a reporting official for five senior software and consulting engineers.
USING NEEDS ANALYSIS AS A FOUNDATION FOR LEARNING AND GROWTH
Transformed a group of well-intentioned strangers into a “learning machine” that
got the answers to vital questions efficiently and effectively. Our customers and our
engineers had “talked past each other” for 18 months when management called me in
to troubleshoot. Used seminar techniques to help team members develop a clear vision
of what they needed to learn to work together and value the process. Outcomes:
Excellent solution in just six months.
􀂄 Director, Network Systems & Protocols, Kronos Corp., Centerville, IL 1994 to 1996
This small, regional company provided data communications consulting.
Served as a reporting official for four programmers.
USING TECHNICAL SUBJECT MATTER EXPERTISE TO TEACH EFFECTIVE OUTCOMES
Gently guided a customer whose business model contained a faulty assumption. Did my
homework to master the appropriate technologies and then asked the right questions of
the right people. Using what we learned, I helped the customer develop a new business
model. My instruction led him to adopt my suggestions as his own good ideas.
Outcomes: Company had greater confidence in where to invest scarce resources and had
trusted ways to estimate return on investment.
􀂄 Hired away by the Director to serve as Advisory Programmer, Prodigy Services Company,
White Plains, NY 1989 to 1994
PROVIDING DURABLE INSTRUCTION TO HELP LEARNERS BEYOND THE “CLASSROOM”
Showed a customer how to attack a complex problem—getting the most from three
incompatible systems—in a consistent, logical fashion. Quickly found the native strengths
of each team member; then used those strengths as a basis for mentoring. By documenting
our approach, I built the “lesson plans” the company would later use to educate new
employees. Outcomes: Went beyond solving the problem at hand to show employees how
rigorous inquiry leads to excellence now and in the future.
􀂄 Additional experience as a private consultant and principal member of technical staffs
in software and network development groups for Unimation, Inc., and ITT.
Page 2 of 3
RESUME 72, CONTINUED
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RESUME 72, CONTINUED
Curriculum Vitæ (continued)
Martin R. Kronfeld Instructor in Information Sciences 630.765.5985
CERTIFICATION:
􀂄 Project Management Professional, Project Management Institute 2003
COMPUTER LITERACY:
􀂄 Networks and operating systems:
Expert: DOS, UNIX, Solaris, ESCON, Ethernet, and Giga-bit Ethernet
Proficient: Windows NT, MVS, VM, DB 2, Linux SCSI, Fibre Channel, FICON, ATM,
T1/E1, SONET, and ISDN
􀂄 Programming languages:
Expert: C and SNMP
Proficient: C++, MASM, Java, XML, MFC, WMI, SQL, CICS, and HTML
Working knowledge: .NET, COM, IMS, IDMS, VTAM, PL/1, COBOL, CICS EXEC,
Assembler, and ASP
􀂄 Middleware:
Proficient: IBM MQ (Websphere)
Working knowledge: TIBCO Rendezvous and MSMQ
􀂄 Embedded systems development:
Proficient: CE and NT, RTX, C-EXEC, and VRTX
Working knowledge: P-SOS
􀂄 Protocols:
Expert: TCP/IP (sockets)
Proficient: RS232 and RS422
Working knowledge: NetBIOS, Novell IPX/SPX, ISO, and SS7
􀂄 Wireless data protocols:
Working knowledge: GPRS, GSM, CDMA, TDMA, WAP, ANSI-41, and IS-95
􀂄 Other:
Expert: Network device drivers and hardware support
Proficient: Object-oriented design and programming (OOD/OOP), LAN/WAN
installation and management, data networking protocols, telecommunications
equipment ISO-9000, and computer-based project management
MEMBERSHIP IN PROFESSIONAL ORGANIZATON:
􀂄 Member, Project Management Institute Since 2003
Page 3 of 3
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JOHN P. DALTON
897 Airborne Inn, Room 432
Fort Bragg, North Carolina 28314
(910) 958-8656—Phone
Jdalton@cox.net
University Program Director / Advisor / Training & Development Leader
Strategist and Management Leader—Greek Life Director—or Related University Roles
Strong management experience in a wide variety of roles within multiple high-pressure settings with skills
that can be utilized to positively add value to programs/processes at the university administration level.
Skill base summary includes but is not limited to the following:
􀁸 Program Development/Facilitation 􀁸 Operations Management
􀁸 Training Development 􀁸 Teaching, Mentoring, and Motivation
􀁸 Team Leadership 􀁸 Multi-Task Project Management
􀁸 Materials/Facility Management 􀁸 Budget Management
Education / Awards
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NC
BS in Political Science, May 1996
- ROTC Scholarship Winner
- Distinguished Military Graduate
- Who’s Who Among Students in American
Universities
- Inter-Fraternity
- Kappa Alpha Order, President
- Student Government Association
UNIVERSITY OF GEORGIA
Athens, GA
- Pursued MA in Counseling/Student
Personnel Administration (1994–1997)
- Assistantship/Graduate Advisor,
Men’s Fraternities
UNITED STATES ARMY/NATIONAL GUARD
Security Clearance
- Top Secret Security Clearance
Recognition
- 5 Army Commendation Medals—Desert
Storm/Desert Shield and Operation Enduring
Freedom
- Army Achievement Medal
- The National Defense Medal
- The Southwest Asia Service Medal
- Army Service Medal
- Airborne/Air Assault Schools, Maintenance
Officer Course
- Officer Basic Leadership Course
Summary of Qualifications
􀁸 Proven track record working with all levels of personnel and on projects in materials management,
inventory control, shipping, logistics, and multiple distribution areas as well as highly disciplined military
training through the U.S. Army, U.S. Army Reserves, and National Guard.
􀁸 Regarded by industry peers as a fair, knowledgeable, consistent, and trustworthy leader who strives for a
high level of quality while meeting and exceeding quantity objectives.
􀁸 Excellent verbal and written communication skills; able to organize and present training or other
materials to a group.
􀁸 Reputation as a team player and achiever who applies leadership skills to advanced managerial tasks.
􀁸 Team-based leadership philosophy and supervisory style; proven ability to successfully direct the
integration of cross-functional teams, internal departments, and personnel to build organizations, develop
ongoing training programs, and execute on-campus organizational plans.
RESUME 73: BY JOHN O’CONNOR, MFA, CRW, CPRW, CCM, CECC
Career Change: From military officer to university administrator.
Strategy: Emphasize direct experience from positions in the military; emphasize advanced education.
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RESUME 73, CONTINUED
JOHN P. DALTON Page 2
Professional Experience
UNITED STATES ARMY, Fort Bragg, NC
Plans & Operation Officer, United States Army Special Forces Command (Airborne) (12/2001–Present)
From Recent Evaluations: CPT Dalton is one of the best Captains I have served with in my
18 years of service...CPT Dalton has been my point man on my staff for Special Forces operations
in Afghanistan, Uzbekistan, and Kuwait in support of Operation Enduring Freedom.
􀁸 Position has included short international tours in addition to mission-critical responsibilities in support
of Operation Enduring Freedom and PENTCOM AOR.
􀁸 Serve as National Guard Advisor—Plans and Operations Officer, Army National Guard at the U.S.
Army Special Forces Command at Fort Bragg, NC. This critical coordination and high-profile position
reports directly to senior/general staff and coordinates directly with the theater Special Operations
Command, The National Guard Bureau, and others for planning and execution of exercises and major
regional contingents.
􀁸 Selected key projects have included planning and operational support for the deployment of 1,600
Special Forces National Guard Personnel.
􀁸 Total responsibility for planning, supervising, and coordinating all actions for all Special Forces
soldiers within the 79th and 89th Special Forces Group/Airborne Worldwide.
􀁸 Analyze and ensure logistics, strategic plans, training, and operational issues are coordinated and
supported by the appropriate organization and resources.
CREE RESEARCH, Research Triangle Park, NC
Production Manager (6/1998–11/2001)
􀁸 In production management role, maintained readiness in a high-level, high-intensity production
environment; responsibilities included setting, training, and enforcing quality standards within
department.
􀁸 Supervised the production of chicken per production and safety specifications/standards.
􀁸 Provided daily scheduling and supervision of production employees; oversaw changing and proper
functionality of production-line parts and materials.
PLANNING PARTNERS, Athens, GA
Sales Representative (6/1996–6/1998)
􀁸 Executed strategic marketing and sales plans; effectively utilized high levels of customer contact to
drive sales and direct customer accountability as well as indirect through their sales managers and
sales representatives.
􀁸 Managed existing customer relationships and developed new customer relationships in existing and
new markets.
􀁸 Provided sales forecasts in their regions and closely monitored the attainment of the goals under their
management.
􀁸 Developed tactical plans to ensure attainment of sales and profit goals for their customers and regions;
attained gross margin and expense budget objectives to ensure that the budgeted profit was attained.
References Available upon Request
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TLFeBOOK
CHAPTER 9
Resumes for Career Changers
Seeking Sports and Recreation,
Cultural, and Creative and
Performing Arts Positions
Many of the resumes in this chapter were written for people who
wanted to make their avocation their vocation. Because these candidates
are so passionate about their fields, they often have relevant
(although perhaps unpaid) experience that they can highlight. You
will also see some examples of personal statements and vision statements
that convey the intangible yet important qualities that make
these positions a great fit. The career transitions represented in this
chapter include the following:
• Warehouse manager to sports/recreation director
• College teacher to manager of recreation programs in
the hospitality industry
• Salesperson to professional sport fisher
• Military operations to fitness trainer
• Press-relations manager to wine and food promoter
• Telecommunications operator to broadcasting
professional
• Landscaper to audio/video production assistant
• Fuels specialist in the military to film production
apprentice
• College professor to interior designer
• Intelligence analyst in the U.S. military to architectural
designer
• Attorney to cultural arts director
TLFeBOOK
RODNEY ALLEN
213 Ashburn Farm Drive 􀁩 Ashburn, VA 20147
(703) 555-9576 􀁩 sportsmanager@earthlink.net
GOAL
To advance 18+ years of management experience and an educational background in
Recreation Administration and Intramural Sports into the career arena of sports
administration, recreation programming, or facilities management.
􀁩 Senior manager offering extensive experience in purchasing and materials management;
personnel training and supervision; and organizational development in both start-up and highgrowth
operations.
􀁩 Proven leadership and interpersonal skills; flexible in working with people of all ages and
socioeconomic backgrounds.
􀁩 Performance-focused, intuitive coach; astute in recognizing individuals’ strengths and assigning
the right person for the right job.
􀁩 Highly effective in managing multiple priorities, with a propensity for minimizing problems
through effective daily planning and scheduling.
􀁩 Noted by customers, management, and staff as ethical, intelligent, and hardworking.
􀁩 Committed to personal life-long learning and creating opportunities for individuals and teams to
attain desired goals.
EDUCATION
Master of Intramural Sports and Recreation—Miami University, Oxford, OH
Bachelor of Arts, Recreation Administration—University of Maryland, College Park, MD
PROFESSIONAL RECORD
INDEPENDENT GLASS DISTRIBUTORS, Alexandria, VA 1997–present
(A full-service wholesale distributor of current-model and vintage automotive replacement glass.)
Facility Manager
Recruited to launch and manage a Baltimore-area start-up operation. Tasked with personnel
recruitment, inventory stocking, and operations policy development. Oversee the day-to-day operation
of an 18,500-sq.-ft. warehouse with annual gross sales of $2.5M. Direct the daily activities of a crossfunctional
team of sales representatives, warehouse workers, and delivery drivers servicing 75
customer accounts. Orchestrate long-range planning for operations, sales, and customer service.
􀁩 Established a formal materials management function to gain control of inventory and ensure
purchasing of the best products at the most reasonable cost.
􀁩 Built and maintain a diverse and loyal customer base in a price-conscious, competitive
consumer-products industry.
􀁩 Captured first-place standing for company-wide gross annual sales by strategically planning and
executing targeted market development, maintaining comprehensive and up-to-date inventory,
and enforcing dependable delivery schedules.
􀁩 Reduced employee turnover and improved morale and productivity by initiating flexible work
schedules and pay for performance, and by providing access to the best tools and resources
available.
RESUME 74: BY NORINE DAGLIANO, CPRW
Career Change: From warehouse manager to sports/recreation director.
Strategy: Highlighted relevant degree along with transferable skills pulled from his unrelated experience
as manager of warehouse operations.
Part II: Sample Resumes for Career Changers
198
TLFeBOOK
RESUME 74, CONTINUED
RODNEY ALLEN
(703) 555-9576
PAGE 2
PROFESSIONAL RECORD (continued)
SATELLITE GLASS, Bethesda, MD 1985–1997
(An automotive glass retail installation company with 12 branches and an inventory warehouse.)
Warehouse Manager
Managed a 15,000-sq.-ft. warehousing and distribution operation during a period of accelerated
industry growth, locally and nationwide. Responsible for the purchasing, receipt, and subsequent
distribution of more than $2M merchandise annually.
􀁩 Focused efforts on identifying quality suppliers, reducing net purchasing costs, and managing
inventory volumes while maintaining adequate and current stock to keep pace with new model
releases and changing customer needs.
􀁩 Maintained strong vendor and customer relations while responding to numerous demands and
shifts in work priorities.
􀁩 Established daily service goals; scheduled and dispatched drivers to ensure on-time delivery.
􀁩 Developed and delivered a safety management and training program for warehouse personnel.
Prior Experience 1982–1984
Managed the intramural sports program for GMI (Engineering and Management Institute), Flint, MI.
Staffed and serviced a six-lane bowling alley; purchased and maintained all crib sporting equipment.
COMMUNITY INVOLVEMENT
ALEXANDRIA YOUTH ATHLETIC ASSOCIATION 1998–present
Youth Soccer Coach
Coach a team of youth, ages ten and under, developing and enhancing their individual and team skills
and game strategies.
􀁩 Instrumental in drafting and implementing a Coaches Code of Conduct, which defines
responsibilities and expectations for volunteer coaches and their interactions with players,
parents, and other coaches.
􀁩 Plan and facilitate regular meetings to encourage parental involvement with the association and
support of the Spectator Code of Conduct.
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TLFeBOOK
RESUME 75: BY TRISH ALLEN, CPRW, CEIP
Career Change: From college teacher to manager of recreation programs in the hospitality industry.
Strategy: Minimize references to teaching and play up ability to develop and implement sports and
recreation programs, manage staff and budgets, develop sales and marketing strategies, and provide
an exceptional level of customer service.
Part II: Sample Resumes for Career Changers
200
MIA ANDERSON
10/115 Constantine Avenue, Aspley Qld 4034 􀁩 (04) 0233 3444 􀁩 (07) 8888 9999 􀁩 manderson@beonline.com
C A R E E R F O C U S
Hospitality Management…Recreation
Dynamic, results-driven manager seeking to capitalize on more than 9 years of sports and recreation
experience utilizing exceptional leadership, customer relations, and sales and marketing skills.
“Mia has a deserved reputation as a positive leader who is skilled in leading
teams to success in achieving organizational goals.” (Current Employer)
P R O F E S S I O N A L E X P E R I E N C E
Management and Administration
􀀗 Strategically planned, coordinated, and delivered multi-site sports and recreation training programs.
􀀗 Led team of 15 to achieve optimum results; hired, trained, motivated, and managed performance of staff.
􀀗 Oversaw development of effective policy and procedures for new department; implemented by deadline.
􀀗 Managed departmental budgets; consistently delivered initiatives on time and within budget.
Sales and Marketing
􀀗 Developed and implemented diverse range of innovative and highly customer-focused programs.
􀀗 Marketed services using cost-effective strategies; designed all advertising and promotional material.
􀀗 Coordinated events for 450+ people; secured nationally recognized guests and local media coverage.
􀀗 Delivered presentations to potential customers; displayed strong public speaking and networking skills.
Interpersonal and Communication
􀀗 Actively fostered relationships with existing and potential customers in industry and the wider
community.
􀀗 Provided quick resolution to customer complaints; delivered win-win solutions and personalized service.
􀀗 Cultivated positive “can-do” spirit and culture of participation among diverse customers and staff.
􀀗 Multilingual; possess written and verbal fluency in English, Spanish, and Italian.
C A R E E R H I G H L I G H T S
􀁩 Built number of program participants from zero to 250 during initial 12 months; numbers now exceed 350
and still growing quarterly.
􀁩 Initiated quality improvement program for department; selected as winner of 2003 “Outstanding
Individual Award” for contributions to continuous improvement.
􀁩 Secured senior management approval for numerous sports and recreation training programs; earned
reputation for implementing “the right ideas at the right time.”
􀁩 Set up, from scratch, two new fitness centers, including designing layout, ordering equipment, and
training staff.
􀁩 Oversaw design and construction of new sports facilities for tennis, squash, and football.
E D U C A T I O N & T R A I N I N G
􀀗 Certificate in Business Studies (Hospitality Management), Cairns Technical College, Cairns, 2003
􀀗 Bachelor of Applied Science (Human Movement), University of Northern Queensland, Cairns, 1994
􀀗 Advanced Open Water Diver and Rescue Diver, Professional Association of Diving Instructors, Cairns
􀀗 High Ropes Course Instructor, YWCA, Townsville
E M P L O Y M E N T H I S T O R Y
Manager (Sports, Recreation, and Fitness), Allanstown Private College, Allanstown, 2001–Current
Coordinator (Sports), North Sutherland Girls’ School, North Sutherland, 1999–2001
Secondary Teacher (Sports), Sunshine Coast Girls’ School, Buderim, 1995–1998
TLFeBOOK
RESUME 76: BY TRACY PARISH, CPRW
BRENDON J. WALKER
AWARD-WINNING BASS FISHER
213 W. Belcrest 􀁦 Kewanee, IL 61614 􀁦 (309) 852-0714 􀁦 bassfish@aol.com
VISION STATEMENT
To utilize my professional sales and high-profile competition experience in effectively creating
greater market exposure for my sponsors and their products / services; to provide vital sponsor
support in penetrating new markets and expanding existing accounts; and to effectively use my
sponsorships to catapult my professional competitor success to higher levels.
QUALIFICATIONS SUMMARY
Highly accomplished and enthusiastic professional bass fisher and sales professional with a proven
track record of winning top-level competitions and increasing revenues by effectively promoting
products. Polished communication, presentation, networking, and problem-solving skills; able to
relate comfortably and effectively to people at all levels and develop long-term, professional,
trusting relationships for repeat and referral business.
RECENT COMPETITIONS & AWARDS
CHAMPIONSHIP COMPETITION / CROSS LAKE—Shreveport, LA (September 11, 2002)
Placed 13th / Won $2,000
􀁦 Placed 2nd / Won $20,000: LAKE CHAMPLAIN—Plattsburgh, NY (July 19, 2002)
􀁦 Placed 39th / Won $600: LAKE WHEELER—Rogersville, AL (February 15, 2002)
􀁦 Placed 50th / Won $500: LAKE OUACHITA—Mt. Ida, AR (March 15, 2002)
􀁦 Placed 64th / Won $400: LAKE OKEECHOBEE—Clewiston, FL (January 23, 2002)
􀁦 Placed 101st: BEAVER LAKE—Rogers, AR (April 17, 2002)
P
ROFESSIONAL EMPLOYMENT
NORTHWEST WOOD PRODUCTS—Jefferson, IL 1994 to Present
Fast-track promotion through the following positions:
Sales Representative (2001 to Present): Recruited to promote a wide range of company fencing
and deck products for the largest cedar fence and deck company in the state. Manage
advertising, create flyers, directly pursue leads, utilize aggressive follow-up methods, design
estimates, secure proposals, schedule jobs, and provide customer service.
􀁦 Successfully sold $600,000 of cedar fencing within a six-month period.
􀁦 Recognized as one of the company’s top three sales representatives.
Supervisor (1995 to 2001): Directed, hired, trained, mentored, and motivated a staff of up to four
workers in managing all aspects of fence installations for residential and commercial clients.
Tracked footage installed weekly. Served as the central point of contact and client liaison in
providing information and resolving issues at all levels.
􀁦 Reputation for providing excellent quality work with 100% of the jobs requiring no follow-up
or additional repair.
􀁦 Routinely installed a record amount of fence footage weekly.
􀁦 Started as an installer and quickly was promoted to supervisory position.
RUSTIC PINES COMPANY—Madison Heights, IL 1989 to 1994
Foreman: Oversaw fence installations and supervised / trained crew members.
􀁦 Promoted from general laborer to foreman due to skill level and dedication.
E
DUCATION AND TRAINING
Diploma, VICTOR J. MADISON HIGH SCHOOL—Fairview, IL
Career Change: From salesperson to professional sport fisher.
Strategy: Emphasize related experience and accomplishments from unpaid experience and part-time
positions to support his goal of securing sponsorships and assuming a professional career in sport
fishing.
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TLFeBOOK
RESUME 77: BY JAMES WALKER, MS
Career Change: From military operations to fitness trainer.
Strategy: Use brief anecdotes to describe experiences that perfectly match the role he is seeking—even
though these were secondary to his full-time job in the military.
Part II: Sample Resumes for Career Changers
202
Fred Adams
316 Old Milford Road
Milford, KS 66514
Home: 785-237-1548
Work: 785-235-7200
Email: adamsf@hotmail.com
OBJECTIVE Position as a physical fitness trainer helping others to improve their
personal well-being, health, and physical fitness.
SUMMARY OF
QUALIFICATIONS
Fitness Trainer Certification—International Sports Sciences
Association. Well-conditioned athlete who has followed a rigorous
personal fitness program for the past 15 years. Interviewed individuals
to determine their interests in improving their physical condition.
Helped others to develop personalized programs suited for their needs.
Used diet planning, conditioning, aerobics, anaerobics, and
supplemental programs. Familiar with various types of weight
conditioning equipment.
FITNESS AWARDS 􀁺􀀃1st Place in Body Building, Lightweight Classification, Camp Red
Cloud, South Korea
􀁺􀀃Top 10, All-Services Fitness Competition, Osan, Korea
􀁺􀀃Lightweight Wrestling Champion (3 years), Fort Hood, TX
􀁺􀀃Army Physical Fitness Testing: minimum scores of 290 (out of 300)
on all tests
INTERVIEWING Met with prospective clients and discussed their interests in improving
their physical condition. Secured information regarding their medical
history, current state of physical conditioning, family medical history,
and eating and sleeping habits. Also determined whether they were
taking any medications that might have an adverse effect on training.
Ascertained the extent of their commitment to goals for selfimprovement.
DIET PLANNING Asked individuals their personal likes and dislikes for beverages and
food. Determined whether they had any particular adverse reactions
to food and beverages. Identified their eating habits, schedules, and
current weight. Established individualized goals for weight loss or
gain. Created unique dietary plans that coincided with their training plans.
Periodically checked their progress and altered plans as necessary.
CONDITIONING Mapped out plans for phase training from beginning to advanced levels.
Combined weight training with aerobics and anaerobics. Selected the
right machines to develop each individual’s program and conducted
training in their proper use. Established cycle training with free weights
and time schedules for aerobics combined with rest cycles. Also looked
for long-term schedule changes concerning progress and relapse.
TLFeBOOK
RESUME 77, CONTINUED
Fred Adams
SUPPLEMENTAL
PROGRAMS
Developed programs and time schedules for vitamin intake and liquid
supplements. Determined current status of each client before beginning
planning for personal intake. Scheduled vitamin intakes and liquids to
complement each training phase. Recommended general and specific
content levels for each vitamin and liquid. Closely monitored each
individual’s attitudes, habits, and physical reactions.
CPR/FIRST AID AND
SAFETY
Trained and certified in CPR and first aid. Attended basic health, safety,
and physical fitness courses. Trained others how to make triage
decisions for evacuation and treatment of personnel. Also taught the
proper use of various types of weight training and aerobic equipment.
INTERPERSONAL
SKILLS
Effectively communicated with people, demonstrating skill in assisting
individuals to identify personal and professional goals. Quickly and
easily adjusted to policies of many different supervisors of mixed racial,
cultural, religious, and geographical backgrounds. Work well on my
own with little or no supervision or as an effective member of a team.
Seek added responsibility whenever possible. Frequently called upon by
my superiors for special projects because they had the confidence in my
ability to do them correctly and on time.
EMPLOYMENT
HISTORY
􀁺􀀃Physical Fitness Trainer, U.S. Army, Fort Hood, TX, and Fort Riley,
KS, January 2000–December 2003
􀁺􀀃Chemical Operations Supervisor, U.S. Army, Camp Red Cloud,
South Korea, and Fort Hood, TX, January 1996–December 1999
􀁺􀀃Chemical Operations Specialist, U.S. Army, Fort Bragg, NC, April
1993–December 1995
􀁺􀀃Dental Assistant, U.S. Army, Fort Carson, CO, and Heidelberg,
Germany, September 1988–December 1992
EDUCATION 􀁺􀀃Certificate, Fitness Trainer, International Sports Sciences
Association, Santa Barbara, CA, 2001
􀁺􀀃Honor Graduate, Chemical Operations Specialist Course, 13 weeks,
U.S. Army, Fort McClellan, AL, 1993
􀁺􀀃Commandant’s List, Primary Leadership Development Course,
4 weeks, U.S. Army, Fort Bragg, NC, 1995
􀁺􀀃Diploma, Washington-Jefferson High School, Atlanta, GA, 1988
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Chapter 9: Sports, Recreation, and the Arts
TLFeBOOK
RESUME 78: BY JEAN CUMMINGS, MAT, CPRW, CEIP
Career Change: From press-relations manager to wine and food promoter.
Strategy: Describe unusual background and clearly relate to new goal; include a strong set of
transferable skills along with the achievements to prove them.
Part II: Sample Resumes for Career Changers
204
CHERI R. PIERRE
1434 Madison Boulevard Residence: 954-555-1212
Orlando, FL 38917 Pierre2004@aol.com Mobile: 954-555-1212
CAREER OBJECTIVE & SUMMARY
Passionate epicure seeking to transition to a career dedicated to the appreciation and promotion of wine and
food. Particular interest and experience in the regional culinary and wine traditions of France. Able to write and
speak expressively about the aesthetics that emerge at the nexus of wine, food, and culture.
Competencies in writing, editing, public relations, communications, management, strategy development,
and marketing. Broad range of skills honed during a fast-track, 10-year public relations / communications
career at industry-leading firms in the U.S. and France. Talented evangelist for products and concepts.
􀂃 Lived, Traveled, and Worked in France / Toured 50+ French Vineyards / Fluent French Speaker
􀂃 Earned a Diploma at Ecole Ritz Escoffier, School of French Gastronomy, Paris, France
􀂃 Authored Article: “From the Heart of France: The Undiscovered Culinary Traditions of Auvergne”
􀂃 Studied Principles of Vinification, Appellation, Winetasting, and Wine Serving
􀂃 Completed Coursework in Food Writing, Wines of France, and Wines of Bordeaux
TRANSFERABLE SKILL SET & SELECTED ACHIEVEMENTS
Writing—Wrote bylined magazine and newspaper articles, press releases, proposals, and presentations.
Editing—Established and maintained high standards for all written materials.
Public Relations & Communications—Achieved positive press coverage in top media in the U.S., the U.K., and
France, including the Wall Street Journal and the New York Times.
Relationship Building—Gained access to and forged positive relationships with influential industry players.
Management—Coordinated and directed international teams to achieve consistent messaging.
Marketing—Strategy Development, Positioning, Branding, Promotion—Successfully managed a multimilliondollar
corporate positioning program for Big Four accounting firm and drove corporate image-building
within the upper echelons of a Top-40 French company.
Events Management—Designed a seminar on new media attended by 300 people, including CEOs of top media
companies and 30 key journalists.
PROFESSIONAL EXPERIENCE
SanteTechnologie, Paris, France
Multibillion-dollar medical software company. One of the top 40 companies in France.
Senior Manager, International Press Relations (2000–2003)
Managed business and trade press relations with U.S., U.K., and English-speaking media in Paris. Directed
international media activities. Provided strategy-development consulting to senior executives. Coordinated
and approved activities of 10 North American staff. Authorized to approve press materials and external
communications for six divisions. Managed PR agencies in New York and London.
TLFeBOOK
RESUME 78, CONTINUED
CHERI R. PIERRE (PAGE 2)
Professional Experience—(Continued)
􀂃 Secured positive press coverage on CNN and in the Wall Street Journal, the New York Times, International
Herald Tribune, Forbes, Fortune, Institutional Investor, Financial Times, Times of London, and trade
publications.
􀂃 Introduced American public relations standards, improving the company’s ability to target U.S. markets
with high growth potential.
􀂃 Introduced company to 100 key media targets, including 15 top-tier business publications.
􀂃 In a “first for the company,” instituted policies and procedures to ensure that messaging was consistent
company-wide. Incorporated personnel from communications, investor relations, and industry-analyst
relations more fully into the PR process.
􀂃 Worked closely with the company’s Secretary General and the Director of Government Affairs to
achieve recognition for the company’s CEO as a “player” in a global technology study group.
􀂃 Edited all announcements and print materials for high-profile events such as the Fortune Global Forum.
􀂃 Conceived, recommended, and sold a community outreach program to encourage grassroots innovation
on the part of local Internet entrepreneurs.
BOWDITCH PUBLIC RELATIONS WORLDWIDE, New York, NY
Rapid promotion to VP at one of the world’s largest independent PR agencies with 25 offices and $170 million in revenues.
Vice President, Corporate Affairs Group (1995–2000)
Managed major account relationships. Worked with the Executive Vice President and agency CEO to strategize
and implement new-business initiatives. Liaised with senior executives in client organizations. Managed up to
10 direct reports. Supervised global account teams on the larger accounts. Managed crisis communications.
􀂃 Managed $3.2 million global positioning program for a Big Four accounting and consulting firm.
Developed all strategic initiatives, including media activities; roundtables; high-level global seminars on
financial transparency; and a book promotion in the U.S., Europe, and Asia.
􀂃 Played a key role in creating a Professional Services Group that tripled the number of clients for the
firm. Assisted with the hiring of 20 cross-functional mid- and senior-level professionals.
􀂃 Credited by a Wall Street Journal reporter with rescuing a potentially damaging story about a client
company by exercising skills in diplomacy, communication, and analysis.
􀂃 Instrumental in securing multimillion-dollar accounts and in developing and implementing global
PR programs. High-profile clients included industry leaders in global management consulting,
international law, financial services, human resources consulting, and corporate travel management.
PAINE & JONES, New York, NY
One of the top 60 law firms with 250 lawyers in six international offices.
Communications Manager (1992–1995)
Implemented marketing and communications program. Worked with partners and all 12 practice groups.
􀂃 Created all communication materials, including brochures for 12 practice areas.
􀂃 Instrumental in organizing a major three-day conference on energy with 200+ industry executives
attending.
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Chapter 9: Sports, Recreation, and the Arts
TLFeBOOK
RESUME 78, CONTINUED
Part II: Sample Resumes for Career Changers
206
CHERI R. PIERRE (PAGE 3)
EDUCATION, AFFILIATIONS, AND SKILLS
UNIVERSITY OF CALIFORNIA AT BERKELEY
B.A. in English—Emphasis on literature and writing (1989)
Junior Year Abroad studying at the British and European Studies Group, London, England
NEW YORK UNIVERSITY, New York, NY
􀂃 International Business and Finance (1993)
􀂃 International Public Relations (1992)
ECOLE RITZ ESCOFFIER, SCHOOL OF FRENCH GASTRONOMY, PARIS, France (2002)
Diploma—Practical and Theoretical Training
Foundations of the French Culinary Tradition
􀂃 Techniques of food and pastry preparation
􀂃 Product selection
􀂃 Time management and organization
􀂃 Presentation and service
􀂃 History of French gastronomy
􀂃 Regional culinary customs and traditions
Foundations of French Wine
􀂃 Degustation (winetasting)
􀂃 Appellation (classification)
􀂃 Vinification (winemaking)
􀂃 Wine serving
BOSTON UNIVERSITY, Boston, MA
􀂃 Food Writing Seminar (2003)
􀂃 Careers in Food (2002)
THE NEW SCHOOL, New York, NY
􀂃 Basics of Wine Tasting (1998)
􀂃 Wines of France (1997)
􀂃 Wines of Bordeaux (1996)
PROFESSIONAL MEMBERSHIPS
􀂃 The Culinary Guild of the Southeast
􀂃 The French-American Chamber of Commerce
􀂃 The American Institute of Food and Wine
LANGUAGES: Fluent French speaker, proficient writer in the French language
COMPUTER SKILLS: Microsoft Word, Excel, PowerPoint; Internet research
Willing to relocate within the U.S. or internationally / Available to travel
TLFeBOOK
RESUME 79: BY BILL KINSER, MRW, CPRW, JCTC, CEIP, CCM
GLENDA GULLIVER
1245 Corcoran Street NW, Apt. 15A, Washington, DC 20036
Home: (202) 833-4582, E-mail: glendagull@onlineamerica.com
GOAL Radio or Television Broadcaster / Announcer / On-Air Personality
BROADCAST
EXPERIENCE
Producer, Daily Literary Theatre, WWOW Radio, Washington, DC
􀂾 Collaborated with a six-person team to coordinate daily on-air performances of
classic literature readings.
􀂾 Selected the works for the show, oversaw casting of roles, conducted
rehearsals, and edited content of books selected.
􀂾 Received the following industry awards:
􀂃 American Association of Female Broadcasters (AAFB) Broadcast
Award for the Daily Literary Theatre’s presentation of The Howard Women
by Sally Skylar.
􀂃 International Reading Organization Award for Broadcasting.
􀂃 National Radio Commission Broadcast Entertainment Award for the
Morning Reading Theatre’s presentation of Long Road Traveled by Mary
Stephanie Stevens.
Producer, Critic’s Selections, WWOW Radio, Washington, DC
Reader, Permission to Dream, WWOW Radio, Washington, DC
STAGE
WORK
Performed dramatic and comedic roles in numerous productions at the following
theatres: Washington Area Performing Arts Center, Impromptu Performance
Theatre, and Broadway View Theatre.
Role Production
Alison The Long Journey by David T. Worley
Vera Abundance by Thomas Shriver
Professor Callaghan The Course of Life by Allen Griswold
Sarah Roberts Sarah Roberts by Henri Connors
Judy Austin Weddings by Alicia Sanders
POETRY
READINGS
􀂾 One Woman Show, Community Spotlight Theatre, Washington, DC
􀂾 Black History Month presentation, U.S. Department of Labor, Washington, DC
􀂾 Special Programs Featuring Young Producers, Written Word Bookstore,
Washington, DC
􀂾 The Saturday Morning Series, The Warner Theatre, Washington, DC
􀂾 The Children’s Literary Hour, Novel Books, Washington, DC
􀂾 Marathon Interpretive Reading of Epic Works, Krandall Books & Café,
Washington, DC
EDUCATION BA, Performing Arts & Children’s Literature, Howard University, Washington, DC
Career Change: From telecommunications operator to broadcasting professional.
Strategy: Focus on diverse work in the performing arts, which she had pursued on a part-time and
unpaid basis for many years. Dates are excluded to camouflage the exact number of years and thus
disguise her age. Her unrelated work experience in telecom is not even mentioned.
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Chapter 9: Sports, Recreation, and the Arts
TLFeBOOK
RESUME 80: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM
Part II: Sample Resumes for Career Changers
208
Alex Standish 4429 Del Mar Avenue, Chula Vista, CA 91915
Home 619-451-0904 􀁦 Mobile 619-204-1121
audio-alex@aol.com
GOAL
Audio/Video Production Assistant
QUALIFICATION
HIGHLIGHTS
􀁦 Current training in traditional and state-of-the-art audio and video production.
􀁦 History of bringing projects to successful conclusion, on time and on budget.
􀁦 Track record of leadership and achievement in customer-focused jobs.
􀁦 Proven ability to quickly learn and train others in new processes and systems.
􀁦 Positive attitude and strong work ethic.
EDUCATION
Associate of Applied Science, Audio/Video Production
COASTAL COLLEGE OF TECHNOLOGY, San Diego, CA, December 2004
SKILLS
Production Management Audio
􀁦 Script breakdowns 􀁦 Microphone setup
􀁦 Schedules 􀁦 Location audio
􀁦 Budgets 􀁦 Pro Tools audio tools
􀁦 Shot logs 􀁦 Analog recording
􀁦 Foley miking
Production 􀁦 Foley editing
􀁦 DVC and DVCPro cameras 􀁦 Signal flow and patching on audio
􀁦 AVID editing system 􀁦 24-track linear tape
􀁦 Production aesthetics 􀁦 Non-linear Digital Audio Workstation
Lighting
􀁦 Studio, chroma-key & product lighting 􀁦 3-point lighting 􀁦 Diffusion
PROJECTS
Repeatedly elected as Production Manager of 5–8 person project teams because of
excellent organizational skills. Brought all projects in on time and within assigned budget
without compromising quality. Highlights include
􀁦 6 start-to-finish commercial filming projects. Participated in hands-on project
work (planning and setup of audio, camera, and microphones; studio filming;
extensive editing). Prepared scripts, budgets, and timing sheets.
􀁦 3 audio recording projects. Prepared demo/marketing tapes for local bands via live
studio sessions. Participated in studio hook-up, track mixing, level setting, CD burning.
􀁦 Lighting, analog recording, Foley editing projects—all facets of audio/video work.
ADDITIONAL
EXPERIENCE
Project Manager/Landscaper: BAYSIDE NURSERIES, San Diego, CA, 1999–2000
􀁦 Independently managed assigned accounts, both residential and commercial;
designed, installed, and maintained visually appealing landscape projects.
􀁦 Managed equipment, tools, and project schedules; quickly resolved on-site problems.
􀁦 Based on reliability and performance, selected to remain for year-round greenhouse
position when seasonal work ended.
Customer Service Representative: AL’S GARDEN CENTER, Chula Vista, CA, 1998–1999
􀁦 Hired as first cashier prior to new store opening; rapidly promoted to customer-service
desk based on ability to quickly and resourcefully resolve customer questions.
􀁦 Used computerized inventory program.
􀁦 Chosen to train new employees in store procedures and customer-service skills.
COMPUTER
SKILLS
􀁦 Microsoft Word, Excel, and Publisher.
􀁦 Solid foundation of computer knowledge gained during 13 months of full-time studies
in Computer Science (University of California at San Diego, 2000–2002).
Career Change: From landscaper to audio/video production assistant.
Strategy: Highlight, in some detail, recent training, skills, and knowledge related to the field of
audio/video production. Use the Additional Experience section as a differentiator from other new
graduates.
TLFeBOOK
RESUME 81: BY PETER MARX, JCTC
LaVonne J. Washington
123 Bayside Place, Middletown, RI 02840
401-235-1234 􀁸 ljwashington@earthlink.net
__________________________________________________________________________________________
OBJECTIVE: Television, Video, and Motion Picture Production
Equipment: Fill Lights Boom Microphones Lapel Microphones
VMS Editor Graphics Creator Sound Generator
Switchboard CD Rewrite VHS Camera
Camcorder Studio Camera
Software: MS PowerPoint MS Word MS Excel
Internet communications Studio 7 QuarkXPress
EXPERIENCE:
􀁸 Directed “The Last Man,” semifinalist in The Universal Studios High School Competition, 1998.
􀁸 Directed and coordinated the production of television programs.
􀁸 As Producer, budgeted, procured equipment, cast talent, and composed and recorded music soundtracks.
􀁸 Coordinated production details to produce live television programs from locations distant from the station.
􀁸 Coordinated audio work, music, camera work, and script to produce show.
􀁸 Edited videos of television shows, music videos, commercials, documentaries, and short movies.
􀁸 Copied and edited graphics, voice, and music onto videotape.
􀁸 Read, interpreted, and edited script. Conducted rehearsals. Directed cast and technical crew.
􀁸 Auditioned and interviewed performers for specific parts, considering such factors as physical size and
appearance, quality of voice, expressiveness, and experience.
􀁸 Scheduled sequences of scenes to be filmed for each day of shooting, grouping scenes together according to
set and cast of characters to meet timeline requirements.
􀁸 Obtained costumes, props, music, or other equipment or personnel to complete production.
􀁸 Operated cameras, sound mixer, and videotape deck.
􀁸 Conferred with co-editor to ensure that music, sets, scenic effects, and costumes conformed to script.
􀁸 Conferred with cameramen to explain details of scene to be photographed. Utilized inserts, transparencies,
backgrounds, and trick shots.
􀁸 Informed technicians of scenery, lights, props, and cameras required.
􀁸 Rehearsed live feed, music and commercials, and cast to elicit best possible performance.
􀁸 Met with directors, screenwriters, and other staff members to discuss production progress and results.
􀁸 Reviewed audiotape recordings. Verified that program, script, and sound effects conformed to broadcast
standards.
TRAINING:
Television Production, Middletown High School, Middletown, RI, 1996–1999
Studies Included: Beginning Studio Basic Equipment Studio Setup
Editing Graphics Sound Setup
Creating Talent Audio Music Switchboard Operations
Light Placement Camera Operations Computer Video Making
Laptop Computer Training 1999
Advanced Laptop Computer Training 2000
Career Change: From fuels specialist in the military to film production apprentice.
Strategy: Ignore military experience and focus resume on real training and experience gained in high
school.
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TLFeBOOK
ANNE FITZPATRICK
PROFILE
􀂄 Highly motivated, creative, collaborative professional with diverse design
credits.
􀂄 Gifted artist and skilled craftsperson, both imaginative and technically
proficient.
􀂄 Strong leader with team spirit; organized, efficient, detail-oriented, and
calm under pressure.
􀂄 Loyal, articulate, enthusiastic, supportive individual with good sense of
humor.
DESIGN AND RELATED SKILLS
􀂃 Uniquely expressive in the manipulation of color, form, light, and texture.
􀂃 Sensitive to the interactive nature of space and flow as well as spatial relationships.
􀂃 Knowledgeable in historical periods/styles of architecture, art, and décor.
􀂃 Adept at eliciting concept and practical needs of client/director.
􀂃 Experienced in computer-aided drafting.
􀂃 Proficient at carpentry; technical drawing; painting; faux finishes; sewing; patterning;
cutting; draping; and creation of window treatments, slipcovers, pillows, bedspreads, and
shams.
TYPES OF DESIGN PROJECTS
􀂃 Decorated residential interiors.
􀂃 Remodeled historical homes.
􀂃 Created theatre costume shop with makeup/dressing rooms, laundry/dye facilities, and
wardrobe storage.
􀂃 Designed and built theatrical scenery (professional and educational): commercial and
residential interiors, hospitals, hotels, courtrooms, and exteriors that represented varied
historical periods and social milieu.
􀂃 Fashioned stage costumes for dance, drama, musical theatre, and opera.
􀂃 Designed and executed stage lighting for dance, drama, musical theatre, and opera.
PERSONAL AND INTERPERSONAL SKILLS
􀂃 Proven leadership skills with capacity to empower individuals and promote teamwork.
􀂃 Excellent troubleshooting, problem-solving abilities.
􀂃 Aptitude for multitasking.
􀂃 Ability to create effective working relationship with client/director.
􀂃 Capacity for working independently or as part of group.
􀂃 Organized, disciplined, thorough, and reliable.
􀂃 Amiable, positive, and aware of needs of others.
489 Stratford Street 􀉸 New York, New York 10015 􀉸 212.987.1212 􀉸 212.689.3636 (cell) 􀉸 fitz205@the-spa.com
RESUME 82: BY ELLEN MULQUEEN, CRW
Career Change: From college professor to interior designer.
Strategy: Emphasize design and related skills on page 1 but also include management experience and
other facets of her academic background on page 2 to strengthen her overall credentials.
Part II: Sample Resumes for Career Changers
210
TLFeBOOK
RESUME 82, CONTINUED
489 Stratford Street 􀉸 New York, New York 10015 􀉸 212.987.1212 􀉸 212.689.3636 (cell) 􀉸 fitz205@the-spa.com
ANNE FITZPATRICK—Page 2
EXPERIENCE
Interior designer/decorator and design consultant (freelance) 1990–Present
New York University, New York, NY
Chair of Theatre Department 1991–2003
􀂃 Recruited and evaluated students, faculty, and staff.
􀂃 Allocated and managed fiscal resources.
􀂃 Developed curriculum, scheduled courses, and reviewed academic programs.
􀂃 Managed theatre facilities.
􀂃 Coordinated/scheduled dance, drama, and music events.
SoHo Community Theatre, New York, NY
Production Manager 2000–Present
􀂃 Hired all technicians.
􀂃 Managed all production budgets.
􀂃 Created/maintained master calendar.
􀂃 Maintained costumes/properties/scenery during show runs.
EDUCATION
Yale University, New Haven, CT
Master of Fine Arts in Theatrical Design
Graduate Fellowship
University of Michigan, Ann Arbor, MI
Bachelor of Arts
Major: Theatre
Minor: Art
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Chapter 9: Sports, Recreation, and the Arts
TLFeBOOK
DONALD D. CARPENTER 2307 Hillsborough Lane, Bradenton, FL 33901
(813) 671-1234 􀁸 doncarpenter@msn.com
Knowledge & E x p e r ience
Model Types:
􀁸 Architectural models of single-family homes, apartment complexes, and commercial buildings.
􀁸 Diorama scale models, with historic accuracy and to appropriate scale with topographic detail:
Industrial construction projects Furniture and cabinetry Automobiles
Model railroad accessories Dollhouses Aircraft
Materials:
􀁸 Plastic, glass, balsa wood, foam, metal, paper, and papier-mâché.
􀁸 Cutting and gluing; painting and coloring with oil, acrylic, and enamel paint to produce finishing,
weathering, and detailing.
Tools:
􀁸 In addition to the standard shop tools, such as table saws, bandsaws, and routers, utilize the following
for working in miniature:
Scroll saws Sanders
Lathes, both woodworking and metal Miniature drills and drill presses
Miniature welding and silver soldering equipment Airbrush to produce realistic finishes
Memberships 􀁸 E x h i b i t i o n s 􀁸 E d u c a t i o n 􀁸 R e c o g n i t i o n
Associations / Memberships:
Cincinnati Railroad Club Plastic Modeler’s Society Victorian Society
Louisville & Nashville Historical Society Surface Warship Association Mid-America Modelers
Published in:
How to Build Dioramas Wooden Villages: Designs for 18 Miniature Buildings
How to Use an Airbrush Encyclopedia of Military Modeling
Exhibitions:
North American Model Engineering Exposition Beaufort Ships Museum
Mystic Seaport Cumberland Toy and Model Museum
Education:
Bachelor of Science in Mechanical Engineering, U.S. Naval Academy, Annapolis, MD, 1983
Computer-Aided Design 1996 From Idea to Blueprint 1997
Architectural Modeling 1997 Residential and Commercial Modeling 2001
Instructor Training 2000 Leadership / Management 2001
Recognition:
􀁸 Recognized as “Modelmaker of the Year,” Mid-America Modelers 2000
􀁸 Navy Achievement Medal for CAD Design Project 2002
RESUME 83: BY PETER MARX, JCTC
Career Change: From intelligence analyst in the U.S. military to architectural designer.
Strategy: Load the resume with diverse experiences that demonstrate his lifelong interest and extensive
(although unpaid) experience.
Part II: Sample Resumes for Career Changers
212
TLFeBOOK
RESUME 84: BY BEVERLY HARVEY, CPRW, JCTC, CCM, CCMC
Richard French
198 Jamison Boulevard (407) 471-5195
Orlando, Florida 32801 rfrench@msn.com
ASSISTANT DIRECTOR OF CULTURAL AFFAIRS
QUALIFICATIONS SUMMARY
􀁸 Over 20 years of experience building and managing professional service organizations including
Financial Planning / Staffing / Technology / Marketing / Planning & Forecasting / Administrative
Management / Problem Resolution / Legal Affairs
􀁸 Experience in local government operations, systems, and legal compliance—accustomed to dealing
with government policies, issues, and officials
􀁸 Accomplished public speaker: lecturer, seminar presenter, and radio and television talk-show host
􀁸 Strong cultural background inspired through family member, Graham French, a renowned American
Abstract Expressionist displayed in museums worldwide
PROFESSIONAL EXPERIENCE
President French Law Offices, CHTD; Lewiston, Florida 1996–Present
Managing Partner Green, Hatfield & French, CHTD; Orlando, Florida 1992–1996
Rated AV; Martindale-Hubbell Law Directory
Partner French and Simon, P.A.; Orlando, Florida 1988–1992
Sole Practitioner Richard French, Attorney at Law; Orlando, Florida 1982–1988
Established a general law practice in 1982; formed a partnership in 1988; merged with a larger firm in
1992; and returned to sole practitioner and business owner in 1996.
􀁸 Managed all phases of each practice, including financial management, administrative
operations, staffing, technology, marketing, case management, and client relations. Built and
managed a client base of 6,000+ clients encompassing a diverse range of industries.
􀁸 Created, produced, directed, and hosted an hour-long informative weekly talk-radio show,
French’s Legal Line (1987–2002), responding to callers’ legal questions. Periodically invited
guests included governors, mayors, Supreme Court justices, and other attorneys.
􀁸 Appointed by Lewiston City Mayor to Board of Directors of TVTV Channel 11 (2001).
Worked as liaison between Lewiston City Council and TVTV. Assisted TVTV in obtaining
funding/grants from Lewiston City Council 2001, 2002, and 2003. Managed yearly budget of
more than $300,000; assisted with purchase of studio/office building, station management,
program quality, and content.
􀁸 Created, produced, directed, and hosted weekly half-hour TV talk show. Oversaw production
staff of nine people. Produced three hours of live programming every Monday night.
􀁸 Presented lectures and seminars on estate and financial planning for more than 15 years.
􀁸 Assisted in teaching a court-ordered bimonthly DUI school for offenders for 18 years.
Career Change: From attorney to cultural arts director.
Strategy: Highlight relevant key strengths, skills, experience, and accomplishments. Pull out arts- and
culture-related activities he participated in during his many years as an attorney.
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Chapter 9: Sports, Recreation, and the Arts
TLFeBOOK
Richard French Page 2
􀁸 As Managing Partner of Green, Hatfield & French, restructured operating, financial, and
legal infrastructure for a group of six attorneys and eight staff members. Negotiated/
renegotiated strategic partnerships, forged profitable new alliances, expanded market
channels, and standardized contracts and business documentation. Achieved and honored
with highest rating, AV, in Martindale-Hubbell law directory.
􀁸 Represented thousands of cases from initial interview through final hearing/judgment.
Argued, petitioned, and tried cases in Magistrates Court, District Court, Florida Court of
Appeals, Florida Supreme Court, and United States Supreme Court. Attended more than
1,500 pretrial conferences.
􀀐 City Attorney, Downey, Florida, representing city in all legal matters. Attended all City
Council meetings, providing advice and counsel on all matters. Provided civil
representation for the city as well as prosecuting misdemeanor criminal cases.
􀀐 Co-counsel for state of Florida United States presidential campaigns. Provided
representation in state of Florida for two presidential elections.
􀀐 As legal counsel to Textile Processors, AFL-CIO, negotiated contracts, assisted in
employer/employee relations, and participated in collective-bargaining process.
􀀐 Provided representation from trial through various appellate levels; argued, drafted, and
prepared briefs for two published cases: Smith v. Hatter (Case No. 14721) and The State
of Florida v. John Sherman (Case No. 15832).
􀀐 Successfully defended a real estate developer/building contractor (High Ridge, Florida)
in a high-profile, multimillion-dollar case.
Intake Counselor Health and Rehabilitative Services, District 8, Orlando, Florida 1981 to 1982
As Intake Counselor/Child Advocate, represented the child in neglect and abuse cases.
Participated in all court proceedings, including detention, emergency shelter placements,
arraignments, adjudication, and disposition. Prepared reports and recommendations to the court.
EDUCATION
J.D.—South Texas College of Law, Houston, Texas
B.S.—University of Florida College of Journalism and Communications, Gainesville, Florida
Major: Advertising—Minor: Theatre
Theatre—London Program, Florida State University
COMMUNITY WORK
Principal Civitan Club member since 1984 (a coed civic organization that assists in funding the Special
Olympics)—Treasurer, 1985; Vice President, 1986; President, 1987; Judge Advocate for the 7-state
Southeast District, 1988–89
Lewiston Chamber of Commerce member 1983–2000—participated in leadership training program
RESUME 84, CONTINUED
Part II: Sample Resumes for Career Changers
214
TLFeBOOK
CHAPTER 10
Resumes for Career Changers
Seeking Legal, Law Enforcement,
Public Safety, and Investigator
Positions
In response to changing world conditions, the growing field of public
safety and security attracts people from all walks of life. To make
their case, they must emphasize related skills drawn from their past
experience, whether or not the experience is related directly to their
new field. The resumes in this chapter focus on the following career
transitions:
• Salesperson to public safety and security officer
• Correctional officer to police officer
• Welding foreman to police officer
• Police officer to corporate security professional
• Bank officer to fraud investigator
TLFeBOOK
SEAN MACBAIN sbm67@rogers.com
895 King Street West, Apt. 1213 home (416) 326-4109
Toronto, Ontario, Canada M5V 3S1 mobile (647) 829-0426
"The world is a dangerous place to live, not because of the people who are evil, but because of
the people who do not do anything about it." — Albert Einstein
OBJECTIVE
Public Safety and Security position where I can contribute my experience and education
in health care, international relations, immigration, psychology, and creative problem
solving. Areas of interest include community safety, crime prevention, emergency
management, and counterterrorism.
RELEVANT AREAS OF EXPERTISE
Problem Solving 􀂃
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Reduced hospital re-admittance rates and increased resources
for new patients by instituting follow-up care processes for both
patients and caregivers.
Observed need for more communication after patient discharge
and persuaded senior management to provide social workers
with incentives for additional home visits.
Initiated product line and service training for technicians who
visited customer sites that led to increased profits.
Investigated overseas shipping options and secured deals to
minimize expenses.
Successfully navigated through government bureaucracy to
legally emigrate to the United States and then Canada.
Communication
Built a productive network of contacts and cultivated
relationships using presentation, delivery, cross-cultural, and
interpersonal skills.
Saved thousands of dollars through effective negotiation of
supplier contracts and prices.
Bilingual: English & Portuguese
Administration Managed RTR’s New Jersey office and prepared detailed and
timely reports for parent company that justified investment.
Seamlessly expedited international sales process from
acquisition to export.
Incorporated RTR Import & Export, Inc., in the State of New
Jersey.
Computer
Applications
Proficient with Windows applications: Microsoft Word, Excel,
PowerPoint, Internet Explorer, and Outlook.
RESUME 85: BY KIRSTEN DIXSON, JCTC, CPRW, CEIP
Career Change: From salesperson to public safety and security officer.
216
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 85, CONTINUED
Strategy: Use an objective statement to make the target clear and communicate how well the
candidate’s background and interests relate to his current goal. The functional approach on page 1
emphasizes relevant skills and achievements before revealing an unconnected work history on page 2.
Chapter 10: Legal and Law Enforcement
217
SEAN MACBAIN PAGE TWO
(416) 326-4109
PROFESSIONAL EXPERIENCE
General Manager 1995–2002
RTR Import & Export, Inc., New Jersey, United States
Served as the sole United States territory representative for a large medical equipment
supplier in Brazil. Challenged to establish U.S. market presence and broaden the sales
portfolio by researching and pursuing profitable purchasing opportunities.
Sales General Supervisor 1993–1995
RTR Electronica Ltda., Uberlandia, Brazil
Recruited from medical school, for medical industry and product knowledge and fluency in
English, to work for this major importer of critical-care medical equipment.
Medical Intern 1991–1992
Guadalupe Hospital, Uberlandia, Brazil
Successfully completed three internships with exposure to various specialties, including
psychiatry, psychology, general clinics, social work, and emergency care. Worked directly
with 15–17 patients at a time to explain therapy and provide family support.
After learning and analyzing operations of various departments, took initiative to develop
and propose new action plans that enhanced the effectiveness of the system for the
community. Served as a resource to diverse groups and collaborated in teams to realize
positive outcomes.
EDUCATION
Medical Degree, State of Para Medical School, Uberlandia, Brazil 1993
PROFESSIONAL MEMBERSHIPS
Canadian Association for Security Intelligence Studies Present
TLFeBOOK
Peter M. Quinn
7509 Maple Drive
East Haven, Connecticut 06555
203-467-8585 peterquinn@snet.net
Law Enforcement Officer
• Graduate of Connecticut Police Officer Training; certified 2003.
• Proven ability to deal effectively with prisoners, establishing respect for authority while
treating individuals fairly.
• Thorough, hard working, disciplined, and reliable, with a serious attitude and a career
commitment to law enforcement.
Professional Experience
NEW HAVEN COUNTY SHERIFF’S DEPARTMENT 2002–Present
Corrections Officer • County Correctional Facility
Maintain inmate control over 100-plus prisoners in a dormitory-style jail. Supervise inmate
behavior and respond to infractions. Count and lead prisoners to meals and recreation. Maintain
detailed hourly logs and records of inmate transfers and other activities. Transport felons to
higher-security jails. Assume responsibility in other areas of the jail on an occasional basis.
• Developed skills in dealing with individuals of all types.
• Gained experience in effectively handling tense situations.
• Consistently achieved excellent performance evaluations.
• Member of Sheriff’s Power Lifting Team; hold an American record in bench press.
Other Experience
RYDER’S, New Haven, CT 2001–2002
Doorman/Bouncer
GRANT ASSOCIATES, New Haven, CT 1999–2001
Field Representative
Negotiated and sold the services of a collection firm to business clients such as mortgage
companies, doctors, and other health-care providers.
Education
Connecticut Police Officer Training and Certification (2003), CONNECTICUT POLICE
OFFICERS ACADEMY, Storrs, CT
Criminal Justice Degree Program (2002–Present), QUINNIPIAC COLLEGE, Hamden, CT
Graduate (1999), NORTH HAVEN HIGH SCHOOL, North Haven, CT
• Member of Wrestling Team
RESUME 86: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM
Career Change: From correctional officer to police officer.
Strategy: Emphasize related experience from current job as a prison officer along with recent and
ongoing education in the field of law enforcement.
218
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 87: BY JANE ROQUEPLOT, CPBA, CWDP
Charles Nelson
123 Winter Road • Willow Tree, Pennsylvania 17711 • 427.555.1761
SKILLS PROFILE
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Recognized for superior work ethic, productivity, and leading-by-example management style. Foster a sense of
mutual respect among all department members. Exceptional verbal and written communication skills facilitate
conveying objectives and delegating tasks.
Prioritize and manage heavy workflow, seeing project through to completion. Take pride in producing precise,
accurate work, following established procedures to reach goal. Excellent troubleshooter.
Analyze situation before responding. Identify method, formula, procedure, or systems to solve problems. Take
pride in ability to understand all facts of a situation before reaching conclusion. Display acute awareness of
social, economic, and political implications of decisions.
Thrive as leader in a team environment. Possess talent to motivate and work with people at all levels of a
company through established credibility, trust, and respect. Promote commitment to high standards of excellence.
Enjoy interaction with the public. Exercise tact and diplomacy; maintain confidentiality as needed.
EMPLOYMENT
Village Metal Fence Company—Summerville, Pennsylvania 1994–Present
FOREMAN (2002–Present); LABORER (1994–2002)
Direct, coordinate, and schedule daily assignments for 2–3 weld shop crew members to produce orders for
fence wholesaler with 25 employees. Operate forklift, piranha, cut-off saw, and chop saws.
Ensure safety procedures are followed regarding work area and job performance. Selected to join safety
committee.
East Jackson High School—East Jackson, Pennsylvania 1995–2002
BOYS BASKETBALL COACH: Elementary (1 yr.), Jr. High (4 yrs.), JV (3 yrs.)
Instructed team members in rules of the game and proper play techniques. Promoted good sportsmanship, team
values, and dedicated work habits.
Produced teams that worked well together and attained several winning seasons, including one undefeated
season and two tournament championships.
Midway Tube Company—Midway, Pennsylvania Summers 1997–1998
DRAW BENCH OPERATOR / LABORER
Commended for learning new skills rapidly and consistently producing quality work.
CERTIFICATIONS / LICENSES / TRAINING
Act 33/34 Clearance in Pennsylvania, August 2002 Archery League
Firearm Permit (hunting, fishing, target, and protection permit) Basketball Referee, P.I.A.A.
Target Range Shooting (bow as well as firearm) Little League Umpire
POLICE INTERNSHIP
Ride-along—400 hours—at Sharon Police Department. Observed and assisted with various police tasks and
attended court hearings with officers.
Wrote reports Assisted with arrests and house searches Served warrants
Learned laws Observed detective cases Learned procedures
EDUCATION / CONTINUING EDUCATION
B.S., Criminal Justice and Sociology, 2000 Euclid State University—Euclid, Ohio
Sampling of law enforcement coursework / seminars:
Police Operations Use of Force / Defense Tactics Firearms and Related Topics
Laws of Arrest Sensitivity and Communication Skills DWI Detection Guide
Report Writing Informant Management Juvenile Laws
Legal Updates Suicide Prevention with Persons in Custody Search and Seizure
Career Change: From welding foreman to police officer.
Strategy: Emphasize education and employment history that demonstrates longevity and physical
fitness.
Chapter 10: Legal and Law Enforcement
219
TLFeBOOK
RESUME 88: BY MYRIAM-ROSE KOHN, CPRW, CEIP, JCTC, CCM, CCMC
Career Change: From police officer to corporate security professional.
Strategy: Spotlight safety expertise, knowledge of the law, and interpersonal skills.
220
Part II: Sample Resumes for Career Changers
ALLEN JURGENS
3605 Red Barn Road 661-859-3157
Agua Dulce, California 91350 ajurgens@netzero.net
SECURITY PROFESSIONAL
More than ten years of increasingly responsible management experience as Field Supervisor, Criminal
Investigator, and Administrator. Combination of strong field experience with excellent qualifications
in departmental management, budgeting, resource allocation, reporting, and technology. Excellent
performance in liaison affairs; negotiations; problem-solving, crisis management, and relationship
management skills; investigations; and data analysis. Expert in law enforcement training and interagency
relations. Good presentation and communication skills.
A dependable team player; relate well and work cooperatively with diverse personalities. Work well under
pressure without losing control and with all levels of management in a professional, diplomatic, and tactful
manner. Able to coordinate and focus efforts of others. Positive motivator, mentor, and delegator.
Hardworking and dependable with a strong work ethic. Entrepreneurial attitude, energy, and style.
Well-versed in the use of advanced technologies for research, reporting / documentation, customer
tracking, competitive intelligence, information management, and other applications. Knowledge of Internet
search methods and online data sources. Hold direct responsibility for
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Asset and Personnel Protection
Emergency Planning and Preparedness
Crisis Response and Crowd Control
Community Outreach and Education
Interviewing and Investigations
Fraud Investigation and Documentation
Tactical Field Operations
Discreet Surveillance
Appearances as Expert Witness in state and federal courts. Experience with special events: logistics,
security, budget allocation, vendor sourcing, and contract negotiations.
AWARDS
Unit Supervisor, Team of the Quarter, 2000
Employee of the Quarter, 1998
City of Torrance Proclamation for Actions Above and Beyond the Call of Duty (rescued people
from fire), 1987
City of Torrance Proclamation for Actions Above and Beyond the Call of Duty, 1985
PROFESSIONAL EXPERIENCE
LAGUNA NIGUEL POLICE DEPARTMENT, Oceanside, CA 1992–2004
Field Supervisor (1999–2004)
Watch Commander (1993–1999)
Field Training Officer (1991–1992)
Officer-in-Charge, Special Events (1995–2004 concurrently)
Rapidly promoted through a series of increasingly responsible law enforcement and management
positions in this 125,000-resident community. Earned several commendations for outstanding
service to the department and local residents.
TLFeBOOK
RESUME 88, CONTINUED
ALLEN JURGENS–Page 2
LAGUNA NIGUEL POLICE DEPARTMENT continued
􀂃 As Field Supervisor, held total responsibility for all tactical actions and daily activities.
Directed management of personnel actions for 30 line officers. Ensured adherence to
schedules in various projects. Executed major cost-reduction projects. Effectively listened
and addressed citizens’ complaints. Acted as community liaison: Designed, developed,
and instructed a series of community outreach programs designed to increase resident
knowledge of safety and security. Led multiple presentations to fraternal groups, business
groups, schools, and non-profit organizations.
􀂃 As Watch Commander, handled all administrative work, ensured accuracy of reports, and
resolved citizens’ complaints. Mentored junior officers; provided remedial training for deficient
officers and in-service training for field units.
􀂃 As Field Training Officer, trained, mentored, and evaluated rookies. Wrote performance
reviews. Oversaw basic police patrol functions.
􀂃 The scope of responsibility as Officer-in-Charge was varied and encompassed staffing of
auxiliary facility (scheduled shifts and served as Consultant on performance issues, among
many other functions) and coordination of special events (such as the Employee of the Year
Banquet), which entailed determining logistics and security, negotiating contracts, sourcing
vendors, retaining master of ceremonies, selling tickets, and staying within budget.
􀂃 Certified Drug Recognition Expert, Certified Drug Recognition Expert Instructor,
Primary Response Team Member (SWAT): Taught defensive tactics, instructed and trained
new academy recruits, and monitored / evaluated unit performance. Administered drug tests.
􀂃 As Unit Supervisor in Community Policing, conducted surveys; analyzed results; and
listened, dealt with, and resolved complaints.
TORRANCE POLICE DEPARTMENT, Torrance, CA 1984–1992
Narcotics Detective / Senior Officer / Police Officer
Provided patrol / undercover surveillance in this 75,000-resident community and regional drug
trafficking center. Designed and led training for narcotics and the tactical unit. Initiated and
coordinated narcotic investigations; selected and mentored new detectives for this special unit.
Provided expert testimony in state and federal courts.
PROFESSIONAL AFFILIATIONS
Member, Board of Directors, Torrance Police Officers Association
California Narcotics Officers Association (CNOA)
Toastmasters
EDUCATION and CONTINUAL TRAINING
Master of Arts, Human Resources Management, California State University, Northridge, CA
Bachelor of Science, Criminal Justice Administration, Burlington State University, Burlington, SC
􀂃 40-hour Basic Narcotics Investigator Course
􀂃 40-hour Field Training Officer Course
􀂃 Various courses in narcotics investigations
and drug recognition
􀂃 California POST, Advanced
􀂃 Drug Recognition Expert Course
􀂃 Drug Recognition Instructor’s Course
􀂃 CPR
Chapter 10: Legal and Law Enforcement
221
TLFeBOOK
JANET BERENDS
5678 North Avenue 􀁩 Los Angeles, CA 92009 􀁩 619.222.9874 􀁩 jberends@hotmail.com
INVESTIGATOR / FRAUD & LOSS MINIMIZATION SPECIALIST
Credit Card/Check Fraud 􀁩 Loss Aversion 􀁩 Fund Protection & Recovery 􀁩 Problem Resolution
15-year veteran in the banking & finance industry.
QUALIFICATIONS PROFILE
High-performance, results-focused professional with exceptional insight and experience into the
investigation of credit card/check fraud, implementing initiatives to minimize loss while optimizing the
recovery and protection of funds for bank and clientele. Possess extensive experience and outstanding
accomplishments within the banking and finance industry, delivering customer service excellence to drive
revenues, market growth, and overall bottom-line performance. Comprehensive insight into, and full
compliance with, Code of Banking Practice, Privacy Act, and Discrimination and Harassment. Sound
knowledge of banking products, policies, and procedures.
􀁩 Investigation & Arbitration Excellence
􀁩 Loss & Fraud Minimization
􀁩 Procedural Design & Execution
􀁩 Research & Analytical Excellence
􀁩 Credit Card Fraud Prevention
􀁩 Guideline & Protocol Compliance
Computer Expertise: CAPS, Control D, CICS, Vision, Microsoft Office Suite
QUALIFICATIONS & TRAINING
Code of Banking Practice 􀁩 Privacy Act 􀁩 Discrimination & Harassment
􀁩 Introduction to Legal Aspects of Banking 􀁩 Consumer Affairs & Trade Practices
Bachelor’s Degree in Law 􀁩 Northeastern University, Massachusetts
SELECTED CAREER HIGHLIGHTS
Circumvented ombudsman/media involvement and averted losses through incisive investigative,
negotiation, and arbitration competencies. Insightful in distinguishing genuine from fraudulent
claims while executing strategic initiatives to secure successful outcomes without incident.
􀁩 Isolated and impeded numerous inaccurate claims for compensation against credit cards, merchant
customers, and the bank by unscrupulous and often re-offending parties; investigated and interfaced
with various departments/organizations to ascertain accurate occurrences; and executed strategic
resolutions with full compliance to set guidelines and protocols.
􀁩 Prevented cashing of stolen checks; optimized bank’s profile with large corporate client.
􀁩 Five years of experience in Fraud & Forgeries Department in a banking environment; gained
exceptional understanding into operational methodologies/protocols and the establishment and
maintenance of profiles for suspicious customers and account transactions.
Developed key alliances with law enforcement authorities, local community representatives, and
cross-functional internal/external banking departments to facilitate achievement of goals and
objectives in the prevention of fraudulent activities.
􀁩 Interfaced with local crime-prevention groups in the establishment and coordination of fraud profiles on
suspicious entities, patterns, and behavior, with meticulous input into comprehensive database while
remaining abreast of fraud activity trends.
􀁩 Provided pertinent credit card and other information to police to facilitate investigations and subsequent
arrest of fraudulent credit card suspects.
􀁩 Collaborated with law enforcement authorities to ascertain and document associated crime statistics,
enhancing and optimizing crime prevention within the local community.
Continued…
RESUME 89: BY ANNEMARIE CROSS, CPRW, CEIP, CRW, CCM
Career Change: From bank officer to fraud investigator.
Strategy: Highlight transferable skills and experience to “repackage” her in line with her new goal.
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 89, CONTINUED
Chapter 10: Legal and Law Enforcement
223
JANET BERENDS Page 2
Problem-solved and defused numerous customer complaints and concerns without incident,
executing strategic customer relationship management techniques to secure client satisfaction,
retention, and repeat business; upheld the bank’s reputation and professional profile.
􀁩 Arbitrated diverse cases, minimizing loss/claims through tactical investigation, sound judgment, and ability to
devise and implement mutually acceptable solutions; renowned for expertise in resolving issues fairly, often
being called by clients to mediate and offer advice concerning arising banking issues.
􀁩 Researched, advised, and arranged suitable banking products for customers unaware of best options to suit
their needs; established rapport, trust, and recognition for banking products knowledge and expertise.
􀁩 Placated displeased client after they discovered double insurance premiums being deducted from their
account over a two-year period; investigated and implemented corrective actions that successfully appeased
and prevented customer from taking further action.
PROFESSIONAL EXPERIENCE
US BANKING CORPORATION 1991–Present
National Customer Liaison Officer (1995–Present)
Restore relationships with disgruntled customers over products/services or unresolved long-term issues to
circumvent ombudsman involvement. Establish and maintain strategic alliances with cross-functional
departments to facilitate speedy resolution of client complaints. Maintain scrupulous records and detailed
accounts of customer contact, conversations, and reactions to impede possible future claims alleging
improper handling of concerns. Minimize and reduce risks for customers and the bank by remaining current
with credit risk procedures in order to identify trends in fraudulent activity and subsequently expedite
necessary steps.
􀁩 Achieved stringent weekly targets of finalizing 24 cases requiring outstanding research, analysis, and
resolution competencies to achieve realistic win-win outcomes, thus circumventing potential costly legal
action.
􀁩 Frequently awarded Certificates of Recognition for exceeding 100% of targets.
􀁩 Distinguished from peers by receiving the majority of formal customer compliments for going above and
beyond the call of duty.
􀁩 Entrusted by management to present induction training programs to new recruits due to extensive retail
banking and credit card knowledge. Coaching encompassed standard protocols, role expectations, and
methods to balance the art of customer service with diplomatic conflict resolution.
Customer Service Officer, Head Office Contact Center (1991–1995)
Fast-track appointment to Acting Team Leader role; supervised, trained, and mentored 30 staff to maximize
team performance within a complex, high-pressure customer service environment.
􀁩 Recognized for outstanding performance, possessing a record of achievement that remains unbeaten to
present day for exceeding call targets and selling most banking products.
􀁩 Enhanced and revitalized call center staff performance through provision of on-the-job training in
product sales and customer needs analysis; crafted scripts of suggested responses to “brick walls” or
rejection. Created environment that encouraged staff’s continual knowledge growth.
􀁩 Pioneered comprehensive list of “dos and don’ts” to standardize telephone protocols, improve
workflows, and drive revenues and market growth.
UNITED BANKERS NOMINEES 1988–1990
Data Entry Operator—Settlements Department
Meticulous data entry into computerized mainframe system, rapidly delivering output to achieve time-critical
deadlines.
􀁩 Instrumental in capturing significant reduction in error rates, with virtual elimination of re-keying labor
and overtime costs.
TLFeBOOK
TLFeBOOK
CHAPTER 11
Resumes for Career Changers
Seeking Positions with Nonprofit
Organizations
Whether fueled by passion for a cause or the desire to give back,
there is a trend for experienced professionals to transition to nonprofit
organizations. To show themselves as strong candidates for
positions with these organizations, their resumes demonstrate both
relevant skills/experience and some less-tangible but equally important
assets that are highly pertinent to their target organizations.
The resumes in this chapter represent the following transitions to
nonprofit careers:
• Corporate administrative assistant to nonprofit
researcher and administrator
• Clergy to nonprofit association manager
• Insurance sales agent to fund-raiser
• Engineering technician to Peace Corps volunteer
• Sales manager to town manager
• International consultant to association manager
• Attorney to association director
TLFeBOOK
Annette Stiles Ollry
P.O. Box 52 􀁩 Hagerstown, MD 21740 240.555.1815 􀁩 aso@mindspring.com
Profiille
Highly committed, intelligent career professional seeking to transfer 14+ years of corporate
operational support experience to the non-profit arena.
Background exemplifies a proactive customer service orientation, computer proficiency, and
exceptional written and verbal skills.
Recognized for strong reading comprehension and editorial abilities; excellent at synthesizing
complex information to provide concise, streamlined responses to operational issues.
Naturally inquisitive; organized; detail oriented.
Exemplify a blend of creative and analytical abilities, which combine efficiency with innovation to
produce bottom-line results.
Educattiionall Background
BA, Interdisciplinary Studies, THE COLLEGE OF WILLIAM AND MARY, Williamsburg, VA 1998
Scholarship recipient for a summer study abroad, England
Knowledge of French, Spanish, German, and Italian
MAC and PC software applications and troubleshooting
Photography; graphics composition and layout
Professiionall Background
ABX GLOBAL EXPRESS, INC., Rockville, MD 1988–Present
(Internal transfers to Richmond, Springfield, and Vienna, VA)
Global market leader of the international air express industry serving more than 120,000
destinations in 228 countries and territories. Acquired a breadth of diverse experience within the
company, which attests to ability to fully utilize resources and effect results that are profitable to
the company and beneficial to the customer.
Positions Held
STATION ASSISTANT / SATURDAY OPERATIONS LEAD / COURIER / AIRFREIGHT ASSISTANT
􀁩 Demonstrate a thorough understanding of the complexities of international shipping and
customs regulations; recognized as a key resource for compliance issues.
􀁩 Implement a consultative approach in assessing delivery problems and negotiating win-win
resolutions with customers and staff.
􀁩 Utilize a worldwide corporate email, telephone, and fax network to communicate with
customers and staff in processing international shipments.
􀁩 Assist in coordinating and planning most economical and efficient transport for bulk freight
shipments.
􀁩 Plan and execute delivery and pick-up routes for time-sensitive materials.
􀁩 Consistently provide a level of service that meets or exceeds customer expectations.
RESUME 90: BY NORINE DAGLIANO, CPRW
Career Change: From corporate administrative assistant to nonprofit researcher and administrator.
Strategy: Identify and showcase skills in grant development and global affairs.
226
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 90, CONTINUED
Chapter 11: Nonprofit Organizations
227
Annetttte Sttiilles Ollllry
240.555.1815
aso@mindspring.com
Page 2
Professional Background (continued)
Highlights
􀁩 Assumed responsibility for supervising Saturday courier operations, delegating assignments to
six employees, and providing oversight for the timely arrival and departure of shipments.
􀁩 Made key contributions to the successful implementation of a new computerized performance
analysis system, conducting qualitative data assessment, analyzing reports, and making
recommendations for performance improvements.
􀁩 Assisted in resolving complex handling of an international shipment; identified corporate,
customer, and regulatory needs and requirements, and identified the appropriate existing
guidelines and procedures to be followed to achieve the goal.
􀁩 Set up a company-standard email tracing system for the local office.
􀁩 Received numerous awards for service, innovation, and safety compliance.
RESEARCH ASSISTANT, SEARCH CORPORATION, Great Falls, VA 1985–1987
􀁩 Conducted research of American medical and technology companies and their products to
provide information to international companies interested in investing in American high
technology.
􀁩 Prepared comprehensive reports of findings and forwarded to client companies.
Techniicall Skiilllls
MS Office
WordPerfect
HTML
Internet
Working knowledge of Adobe Photoshop, Illustrator, Java, JavaScript, and UNIX
Speciiall Intterestts
COMPETIITIIVE HORSES,, Middletown, VA 1970–Present
STABLE MANAGER // AMATEUR RIIDER // TRAIINER // IINSTRUCTOR (personally and professionally)
􀁩 Managed stable operations for five farms in and around Great Falls, including budgeting;
inventory; and employee supervision, training, and scheduling.
􀁩 Served as a liaison between the owners and borders, including clarifying business policies and
procedures to mediate management and client misunderstandings.
􀁩 Provided comprehensive care to the horses; assisted with veterinary care and follow-up.
􀁩 Established proficiency goals and training objectives for instruction; gave one-on-one riding
lessons to youth, ages four to ten years old.
􀁩 Worked as an assistant and groom to riders and trainers before and during competitions.
TLFeBOOK
7777 Altos Hill
Spokane, WA 99201
Tony J. Willows
(509) 776-4560
email: tjw@email.com
PROFILE
Extensive ADMINISTRATIVE and
MANAGEMENT experience with demonstrated
strengths in GUIDANCE and LEADERSHIP.
Excellent presentation and communication
skills—very good at bringing out the best
in people.
Highly ethical, analytical, conscientious,
diligent, and adaptable, with a great sense of
humor and sense of drama.
Strong background in adult education and
teaching, public relations, finance, and
human resources management.
Successful consultant and trainer.
Proficient in program development and
implementation.
Skilled in research and computer technology.
Willing to travel.
“…interactions with people from
diverse backgrounds and various
ages are a definite
advantage…sets goals, missions;
knows how to attain them…stays
current in methods of efficiency….”
“…his energy, his expertise, and
his people skills are of the highest
caliber….”
“…unusually bright, imaginative,
possesses an orderly and logical
mind, is both a critical thinker and
curious, has excellent
interpersonal skills, and is a
‘natural’ teacher….”
quotes from evaluators
“This instructor was the best
teacher I have had…he made class
fun and everyone understood what
he was trying to teach….”
“…professor was always upbeat
and knew his material….”
“…he is genuinely interested in the
students’ learning…can tell he is
doing something he enjoys, which
makes the best teacher….”
“Tony Willows is an excellent
teacher, and I consider my time in
his class invaluable….”
quotes from students
AREAS OF EXPERTISE
􀁸 Human Resources/Finance/
Real Estate Management
􀁸 Policies and Procedures Development
and Implementation
􀁸 Volunteer Recruitment and Coordination
􀁸 Public Relations—Communication with
Civic and Religious Leaders in Local and
State Communities
􀁸 Public Speaking/Presentations—27 Years of
Experience Presenting to Large Audiences
􀁸 Training Workshops—Office Personnel,
Administrators, and Executives
􀁸 Teaching—Children and Adults
􀁸 Counseling—Premarital/Marital/Crisis/
Addiction Intervention/Bereavement
􀁸 Organist/Musician
RESUME 91: BY JANICE SHEPHERD, CPRW, JCTC, CEIP
Career Change: From clergy to nonprofit association manager.
Strategy: Downplay clergy title but highlight specific areas of expertise drawn from that background.
Add punch with pertinent, positive endorsements.
228
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 91, CONTINUED
Tony J. Willows
page two of two
EDUCATION AND
CERTIFICATIONS
J.C.L.
University of St. Paul
Canon Law
M.C.L.
University of Ottawa
Canon Law
M.Ch.A.
Catholic University of America
Church Administration
M.A.
Catholic University of America
Theology
S.T.B.
Catholic University of America
Theology
B.A.
St. Mary’s College
English, History, Philosophy
CPE, Certificate
Clinical Pastoral Education
JCL, Licensed Canon Lawyer,
European Civil Code
CAREER SUMMARY
Professor of Philosophy, 12/2001–present
Interdisciplinary Studies Department
Spokane Community College, Spokane, WA
􀁸 Instruct courses in Symbolic Logic.
Professor of Logic and Biomedical Ethics, 1990–2001
Arts and Sciences Department
Albuquerque Technical Institute, Albuquerque, NM
􀁸 Instructed courses in Biomedical Ethics and
Philosophy to students of diverse cultural
backgrounds. Tailored course materials and class
activities to the context of students’ life experiences
and goals. Available for individual tutoring during
and after office hours.
Organist, ongoing
􀁸 Provide service music and accompany
congregational singing and professional vocal
soloists. Prior to and following each service, perform
concerts of recognized organ literature. Acted as
Curator for the Allen Digital Organ. Elected to Board
of Directors of American Guild of Organists
(Albuquerque Chapter).
Pastor, 1971–1988 (retired)
Diocese of Halls, CA
􀁸 Performed ministry functions, public speaking,
counseling, training, child and adult education, staff
hiring and supervision, building maintenance, and
budget management. Communicated with civic and
religious leaders in local and statewide communities.
􀁸 Managed and oversaw design, construction, and
repair of all corporate real estate holdings and
buildings through Southern California—$100 million
responsibility. Secured financial stability and debt
reduction through member involvement.
Hospital Chaplain, 1990–1998
Bon Secours–St. Francis Xavier Hospital
􀁸 Provided spiritual care and counseling to patients,
family members, and hospital staff.
Director of Recruitment, 1981–1984
􀁸 Supervised recruitment and training of candidates
for religious leadership.
Judicial Vicar and Presiding Judge, 1973–1984
􀁸 Supervised and managed operations of judicial
branch of Diocese of Charleston.
Chairperson, Personnel Commission, 1977–1978
􀁸 Advised CEO in placement of executive personnel.
Chapter 11: Nonprofit Organizations
229
TLFeBOOK
RESUME 92: BY CHERYL ANN HARLAND, CPRW, JCTC
Career Change: From insurance sales agent to fund-raiser.
Strategy: Bring earlier (relevant) experience to the forefront; highlight political and fund-raising
connections.
230
Part II: Sample Resumes for Career Changers
Joyce Melbourne, M.Ed.
11 Field Creek Court 􀁸 Houston, Texas 77090 􀁸 Home (281) 681-1235 􀁸 Mobile (281) 818-6754
email: jmelbourne@sbcglobal.net
DIRECTOR OF PROGRAM DEVELOPMENT / FUND-RAISING EXPERT
Extensive Qualifications Within Higher Education Environments
Well qualified human services professional with 20 years of experience in program development, grant and proposal
development, fund raising (federal, state, corporate, individual, alumni), and departmental management. Successful
in the startup, management, and coordination of special services programs, family therapy operations, and political
campaigns. Core competencies include
􀂾 Fund-raising Operations 􀂾 Program Development & Management
􀂾 Public/Community Relations 􀂾 Clinical & Business Data Analysis
􀂾 Volunteer Recruitment & Staffing 􀂾 Clinical Service Operations
􀂾 Budget Development & Administration 􀂾 Client/Program Advocacy
Nominated “Professional Woman of the Year,” University of South Carolina.
Coordinated Fund-raising and Special Events for Democratic Senator Heyward E. McDonald’s Campaign.
Served as Republican Delegate to Former Governor George Bush.
Active Member of the Texas Federation of Republican Women.
PROFESSIONAL EXPERIENCE
UNIVERSITY OF SOUTH CAROLINA, Columbia, South Carolina 1978–1984
Director of Special Programs
Recruited by the President of the University to spearhead the development of all special services programs for
students with special needs. Assumed full leadership responsibility for program development to include research,
grant and proposal development, staffing, volunteer recruitment, fund raising, budgeting, and political and
community relations.
Identified federal programs and lobbied in South Carolina, Georgia, and Washington, D.C., to gain support from
the federal and state governments. Presented educational programs to faculty, staff, and the local community to
expand funding sources and enhance public awareness. Authored and submitted grant proposals; secured funding
through political, business, community, charitable, and civic associations. Pioneered the nation’s first special-needs
program for a particular target group. Successfully raised more than $1 million.
FAMILY THERAPY ASSOCIATES, Columbia, South Carolina 1984–1996
Founder/General Manager
Established and built a well-respected family services practice from the ground floor. Full P&L and management
responsibility for business development, program and service development, individual and group counseling, billing,
marketing, and public/community relations. Cultivated a high-profile clientele in South Carolina and a large
referral network of influential politicians in Washington, D.C.
TLFeBOOK
RESUME 92, CONTINUED
Joyce Melbourne, M.Ed. Page Two
PROFESSIONAL EXPERIENCE (Continued)
HARPER INSURANCE AGENCY, Columbia, South Carolina 1984–1996
Director of Marketing/Partner
Challenged by this commercial insurance agency to expand existing operations to include the startup and
development of a life, health, and disability program. Led the evaluation and computerization of agency operations.
Built a large network of insurance products, recruited and trained staff, and built a highly successful new division.
Ranked within the “Top 12 Agents Nationwide” for Standard Life Insurance Company.
INDEPENDENT INSURANCE AGENT, Houston, Texas 1997–Present
Market/sell commercial insurance and employee benefits to businesses. Evaluate client needs, research appropriate
products and/or services, and manage sales presentations. Services address gifting, wealth creation and preservation,
and estate planning.
Earlier career as a Rehabilitation Counselor for the South Carolina Department of Vocational
Rehabilitation, Columbia, South Carolina (1971–1974), and a Substitute Teacher for the Searcy
Independent School District, Searcy, Arkansas (1974–1978).
EDUCATION & PROFESSIONAL CREDENTIALS
University of South Carolina, Columbia, South Carolina, M.Ed., Rehabilitation Counseling—1976
Erskine College, Due West, South Carolina, BS, Psychology—1971
American Association of Marriage & Family Therapy, (AAMFT), Washington, D.C., Clinical Certification—1986
Society of Neuro-Linguistic Programming, Tampa, Florida, Business Applications Certification—1988
Licensed Insurance Agent, State of Texas & South Carolina
Life Underwriter Training Council Fellows (LUTCF), Houston, Texas—2000
Chapter 11: Nonprofit Organizations
231
TLFeBOOK
Mark Kejanian
6 Wentworth Drive
Middleton, MA 01949
(978) 372-7779 mkej@yahoo.com
PEACE CORPS / SOCIAL ACTION / NGO OR INTERNATIONAL ASSISTANCE PROGRAMS
Experienced, highly motivated engineer with a strong desire to help people and make a difference.
Combine social action with engineering and management skills to support sustainable projects in
developing countries. Ability to create and manage programs that generate a focused commitment to
measurable results. Successfully built relationships, established effective interaction among diverse
communities, and developed a high degree of mutual loyalty and trust at all levels. Socially active,
interacting directly to help people function the best that they can in their environment. An excellent
record of positive outcomes and attention to cost with sensitivity to the complexities in meeting the needs
of multiple constituencies. Recognized talent in balancing conflicting priorities and creating a clear
direction to improve people’s lives. Qualified by:
􀁸 Direct Service 􀁸 Program Planning/Implementation
􀁸 Operations Management 􀁸 Community Outreach
􀁸 Client Advocacy 􀁸 Needs Assessment
􀁸 Communication
􀁸 ESL Training
􀁸 Community Resources Integration
􀁸 Alliance and Team Building
SUMMARY OF ACCOMPLISHMENTS
􀁸 Collaborated on major engineering contributions for the development of products in medical
instrumentation, surgical technology, and genome research.
􀁸 Awarded six patents.
􀁸 Managed numerous multi-discipline technical teams challenged to create state-of-the-art products
with fixed budgets and critical schedules.
􀁸 Applied engineering skills pro bono to several municipal projects involving facilities
construction, qualification of vendors, lobbying for funding, site selection, and project oversight.
􀁸 Provided ongoing assistance to immigrant co-workers and their families with immigration
assistance administration, ESL and GED prep training, house hunting, and home-construction
projects.
􀁸 Assisted family business in managing environmental compliance.
􀁸 Assisted Tanzanian students via the Internet in obtaining books and other materials for a local
college, developed Internet content material for a Tanzanian-owned tour company, and tutored
students in computer use and Internet search skills.
􀁸 Taught beginning through advanced snowboarding techniques to children and adults, 22 hours
per week during the winter.
􀁸 Provided help and inspiration over many years to a person afflicted with Muscular Dystrophy.
RESUME 93: BY JUDIT PRICE, MS, CDFI, IJCTC, CCM
Career Change: From engineering technician to Peace Corps volunteer.
Strategy: Emphasize public-service activities that have been largely voluntary but are substantial and
relevant.
232
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RESUME 93, CONTINUED
Chapter 11: Nonprofit Organizations
233
Mark Kejanian Page 2
PROFESSIONAL EXPERIENCE
Farmington Technologies, Dover, MA 2001–Present
Project Manager
Responsible for managing the mechanical/optical development of an advanced technology compact lasermarker
system. Additional responsibility for delivery of custom-design solutions for laser scanner
systems.
Dorchester Products, Medfield, MA 1997–2001
Manufacturing Engineering/Facilities Manager
Responsible for product design transitioning to manufacturing, budgeting, tooling, supplies, and facilities
maintenance for a metal-fabrication job shop that manufactures made-to-order retail display fixtures.
Managed 7 professionals and staff.
American Controls, Newbury, MA 1995–1997
Product Development Engineer
Responsible for integrating mechanical and industrial airflow control systems and clean-room HVAC
valves for critical environments (e.g., temperature, moisture, cleanliness).
TKG, Franklin, NH 1994–1995
Principal Mechanical/Industrial Design Engineer
Collaborated on a multidisciplinary engineering team to develop affordable electronic fingerprintacquisition
technology.
International Transfer Technologies, Billerica, MA 1991–1994
Mechanical/Industrial Design Engineer
Design engineer developing 3-D laparoscopic technology for increased surgical accuracy.
Museum of Arts and Science, Beijing, China 1990–1991
Mechanical Engineer
Contract position designing 31 unique interactive museum displays to exhibit scientific principles. The
project was completed on time and within budget.
EDUCATION
MS, Finance—Boston University, Boston, MA
BS, Mechanical Engineering—University of Michigan, Ann Arbor, MI
Entrepreneurship and Intrapreneurship Program—Worcester Polytechnic Institute, Worcester, MA
Fine Arts Studies—New Boston School of Arts, Boston, MA
Alternative Energy Opportunities Forum, Lowell, MA
TLFeBOOK
FRED ANDERSON
89 Lawrence Street 􀁸 North Granby, CT 00000 􀁸 (860) 595-2091 􀁸 fredanderson@aol.com
TOWN MANAGER
Over 10 years of leadership experience in town government as an elected chief administrative and fiscal officer.
Key contributor impacting operational, budgetary, staffing, and resource needs throughout the municipality.
Extensive human resources and public speaking background. Effective communicator and team builder with
planning, organizational, and negotiation strengths, as well as the ability to lead, reach consensus, establish goals,
and attain results. Additional business management experience in the private sector. Competencies include
􀂃 Management/Administration 􀂃 Public/Private Sector Alliances
􀂃 Fiscal Management/Budgeting 􀂃 Economic Development
􀂃 Project/Program Management 􀂃 Staff Development/Empowerment
PROFESSIONAL QUALIFICATIONS
TOWN OF NORTH GRANBY, North Granby, CT 1993 to Present
SELECTMAN (part-time elected position)
Administration/Management—Proactive executive providing strategic planning and leadership direction to
diverse municipal departments as one of 3 elected board members governing the Town of North Granby. As
board member, direct multiple open town meetings, develop and oversee $10 million budget, and administer
various projects. Experience includes chairing Board of Selectmen for 3 years. Serve as a Police Commissioner.
Human Resources—Authority for recruitment, promotion, and supervision of town administrator and 10
department heads with up to 214 full- and part-time staff, as well as Department of Public Works and Police
Department. Personnel functions also encompass recruitment, contract negotiations, benefits administration,
employee relations, and policy development and implementation.
Economic Development—Support strong public/private partnership toward diversified growth and prosperity.
Source and negotiate with businesses, as well as secure agreements to retain and attract new businesses.
Develop financial vehicles for public improvements.
Regulatory Affairs—Develop and manage relationships, as well as advocate for municipal affairs, with federal
and state regulatory agencies, local business executives, congressional members, and other legislators.
Public/Community Relations—Instrumental in enhancing Town’s image and building consensus with all
boards. Active participant in numerous annual community events; act as spokesperson with the media.
Contributions
􀁸 Turned around employee morale and productivity, instituted training and employee recognition programs,
and fostered interdepartmental cooperation, creating a positive work environment while restoring
accountability and confidence in the administration. Municipality is recognized for having the “most
responsive and best-managed administration statewide.”
􀁸 Leader in the execution of several town revitalization projects following failed attempts by prior boards:
- $2.9 million renovations to Town Hall, Senior Center, and Council on Aging
- $5 million public safety complex
- $1.3 million public library project with state library grant of $200,000
- $15 million sewer project with more than $5 million secured in federal grant funding
􀁸 Personally negotiated Tax Incentive Financing (TIF) Agreements to retain and attract businesses.
􀁸 Effectively negotiated with the presidents of local companies to relocate their businesses back to North
Granby. Results led to construction of new manufacturing facility for 4 companies employing 550 people
and an agreement to expand employee base.
􀁸 Spearheaded search for new providers and negotiated improved employee benefits program while avoiding
any rate increase.
RESUME 94: BY LOUISE GARVER, CPRW, CMP, JCTC, CEIP, MCDP
Career Change: From sales manager to town manager.
Strategy: Focus on his 10 years of municipal leadership experience and accomplishments rather than
his “real” job as a district sales manager.
234
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TLFeBOOK
RESUME 94, CONTINUED
Chapter 11: Nonprofit Organizations
235
FRED ANDERSON – Page 2
BUSINESS MANAGEMENT EXPERIENCE
MONROE & COMPANY, New York, NY 1992 to present
(Global multibillion-dollar manufacturer)
District Manager 1999 to present
Account Manager 1993 to 1999
Promoted to develop business plan and manage $23 million district that extends from the Northeast to
Florida. Supervise 5 broker sales organizations.
Manage budgets; oversee and motivate the sales team; deliver sales presentations; and provide training on
sales strategies, product knowledge, marketing programs, and administrative policies/procedures.
Develop and implement sales and marketing programs. Interface with executives of multimillion-dollar
corporations. Manage $3 million annual marketing/advertising budget, providing support to major customers.
Contributions
􀁸 Implemented successful sales/marketing programs that contributed to the district’s growth and exceeded
sales plan during last two trimesters in 2003 despite declining sales trend company-wide.
􀁸 Single-handedly transitioned the district from a direct sales force to a successful food broker network;
efforts represent an entirely new direction for the company.
􀁸 Elected to the Leadership Club in 1999 for consistently ranking among the top 10% in overall sales
performance throughout company.
􀁸 Renegotiated marketing programs with major customers that increased sales and profits while achieving
acceptable dollar spends.
􀁸 Succeeded in securing new authorizations and expanding existing accounts while opening key accounts
generating substantial business volume.
EDUCATION / PROFESSIONAL DEVELOPMENT
BENTLEY COLLEGE, Bentley, VT
M.B.A., Finance, 1999
B.S., Business Administration, 1995
Additional: Several seminars on municipal administration sponsored by Connecticut Municipal Association and
Selectmen’s Association
COMMUNITY AFFILIATIONS / LEADERSHIP
Selectmen’s Association
Vice President, North Granby Rotary Club
Chairman, Conservation Commission
TLFeBOOK
MONIQUE OUTREMOUNT
6821 rue Agincourt
Orléans, Ontario, Canada K1P 4R9
Tel.: 613 286-9648 (day) / 286-6735 (evening)
Fax: 613 286-3370
mfco@internet.ca
“Integrity, purpose, and the right to opportunity”
Dedicated professional committed to strengthening institutional capacity to design and implement policies
and programs that reflect the needs, interests, and aspirations of the poor and marginalized groups in
developing countries. More than 20 years of experience providing strategic direction and optimizing
organisational and human resources. Highly effective working within international environments.
Specialized in good governance, social responsibility, poverty reduction, and gender equality. Skilled
cross-cultural negotiator with excellent interpersonal, problem-solving, and communication skills in
French, English, and Spanish. Additional capabilities include
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Leadership & Team Management Civil Society & Government Linkages
Strategic Planning Community Development & Outreach
Policy Analysis & Development
Social Auditing, Reporting & Accounting
Coaching
Capacity Building & Institutional Strengthening
Gender Mainstreaming
Facilitation
Program/Project Design, Implementation,
Monitoring & Evaluation
Results-based Management & Outcome
Mapping
PROFESSIONAL ACCOMPLISHMENTS
􀂃 Championed improved access to and use of social services for the poor through $6M capacity
development initiative in social communication (CIDA—Pakistan).
􀂃 Set strategic direction for $5.5M capacity-building project to mainstream gender equality considerations
in the policies and programs of the Government of Bangladesh and sectors of civil society.
􀂃 Implemented complex analytical needs assessment of CIDA/partners’ capacity to integrate gender
equality considerations within 20 new/ongoing projects through review of concept papers, PADs, PIPs,
AWPs, and RBM frameworks. (The Commonwealth Caribbean/Canada).
􀂃 Designed evaluation methodology/survey instruments to analyse perceptions for Inter-American
Development Bank (IDB). Results utilised to revise gender training program.
􀂃 Designed methodology and led impact evaluation of a rural water supply and sanitation project.
􀂃 Led review of South American and Central American Gender Equity funds evaluating institutional
development, HRD, sustainability, and gender equality strategies.
􀂃 Set organisational policy direction impacting overall management of firm, human/financial
administration, implementation of all assignments, and launch of corporate marketing plans.
EMPLOYMENT HISTORY
MFCO Consulting, Inc., 2002–Present
President/Management & International Development Consultant
Colabour International, 1997–2002
Vice-President, Social Development Group and Corporate Marketing, 1999–2002
Project Manager/Gender Equality and Institutional Specialist, 1997–1999
- 1 -
RESUME 95: BY GEORGE DUTCH, CMF, CCM, JCTC
Career Change: From international consultant to association manager.
Strategy: Highlight her relevant professional accomplishments while clearly conveying her passion and
commitment to nonprofit causes.
236
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 95, CONTINUED
Chapter 11: Nonprofit Organizations
237
- 2 -
t
,
Service-Growth Consultants, 1993–1995
Management Consultant
WATCH International Centre, 1990–1992
Execu ive Director, 1991􀀐1992
Management Coordinator, 1990–1991
Conference Board of Canada, 1988–1990
Corporate Secretary 1989–1990
Development Manager, 1988–1989
Berlitz Language Centers, 1976–1988
Director, 1979–1988
Language Instructor, 1976–1979
BOARDS OF DIRECTORS
Canadian Association of International Development Consultants, 1998–2000
Canadian Council for International Cooperation, 1990–1992
WATCH International Centre, 1989–1990
PROFESSIONAL AFFILIATIONS
Canadian Association of Management Consultants
Ethics Practitioners’ Association of Canada
Association for Women’s Rights in Development (AWID)
Society for International Development
EDUCATION/PROFESSIONAL DEVELOPMENT
Master of Business Administration (1998)
University of Ottawa, Ottawa, ON
International Strategy Certificate (1997)
École Supérieure de Commerce, Reims, France
Bachelor of Social Science—Political Science (1979)
University of Ottawa, Ottawa, ON
Various specialized training modules: Corporate Director Certificate (Schulich School of Business);
Social/Ethics Auditing, Reporting & Accounting, (EthicScan); Organisational Effec iveness (Universalia);
Outcome Mapping (IDRC); Results-Based Management Training (CIDA); Social Gender Analysis Training
(CIDA); Project Management Certification (Bates Project Management, Inc.); Media Training (Conference
Board of Canada)
t
PRESENTATIONS/PUBLICATIONS
Violence Against Women: A Human Rights & Development Issue—OECD DAC/WID Working
Group (1993)
Human Rights and Cultural Pluralism from a Gender Perspective—Canadian Foreign Service (1993)
Women’s Rights as Human Rights—Presentation to Ford Foundation (1993)
Canadian Council for International Co-operation—Position paper to Foreign Affairs Parliamentary
Committee
EXPERIENCE IN & KNOWLEDGE OF DEVELOPING COUNTRIES
Commonwealth Caribbean, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Bolivia,
Brazil, Colombia, Ecuador, Paraguay, Peru, Rwanda, Tanzania, Zimbabwe, Bangladesh, Pakistan, and
Vietnam.
TLFeBOOK
Joseph M. Ramirez, Sr.
825 West Jackson #215 􀁸 Chicago, Illinois 60661
ramirezlawoffice@aol.com Home: 312-466-5321 􀁸 Cell: 312-606-1112
EXECUTIVE DIRECTOR
􀁠 Proactive legal professional with 25+ years of day-to-day and strategic experience in entrepreneurial, public service,
advertising, and general management positions. Accomplished public speaker with early acting career in local markets.
􀁠 Strong desire to transition a “gift of persuasion” and 30-year passion for motorcycles into a career building
membership for the Indian Riders Group. Avid motorcycle enthusiast averaging 6,000–8,000 miles each year.
􀁠 Background working with boards of directors, fund-raising committees, legal teams, and a diverse public to ensure
actions reflect organizational values and goals. Experience managing budgets up to $16 million.
􀁠 Technical skills include Microsoft Word and Excel and knowledge of records/membership database management.
Notable Skills:
Start-up Ventures
Fund-raising Efforts
Media Relations
Public Outreach
Alliance Development
Organizational Development
Long-Range Planning
Strategic Planning/Leadership
Board of Directors Interface
Analytical/Financial Analysis
Customer-Driven Management
P&L Management
Budget Management
Advertising Production
Persuasive Selling
Customer Loyalty
CAREER PATH
LAW OFFICE OF JOSEPH M. RAMIREZ, SR., Chicago, Illinois 1989–Present
Principal
Hold full P&L responsibility and manage strategic administration of day-to-day operations while practicing law as
a Criminal Defense Attorney. Handle family law, real property law, collections, Uniform Commercial Code issues,
and bankruptcy cases. Supervise a three-member administrative team.
􀁠 Increased revenue 10–15% year-over-year, with 75% of business built on referrals. Began business by relying on
court appointments and quickly developed private clientele.
FRONT-TIER CORPORATION, Omaha, Nebraska 1988–1989
General Counsel/Board Secretary
Led four-member legal team and held strategic responsibility for legal business concerns of time-share
property/resort property corporation. Managed securities regulation, taxation, employee benefits, termination issues,
real property concerns, and other corporate issues.
􀁠 Reported to six-member Board of Directors and served as Board Secretary.
WOODBURY COUNTY, IOWA, Sioux City, IA 1987–1988
Interim County Attorney (7/88–11/88)
Managed $16 million budget and directed staff of ten attorneys and eight support/clerical personnel. Continued to
maintain heavy caseload of trial work while advising various county entities on legal matters. Prepared and drafted
legal documents pertinent to county suits.
􀁠 Selected from a pool of five applicants to serve out term of former County Attorney.
Assistant County Attorney (8/87–7/88)
Conducted in-depth research and prepared/drafted legal documents (motions, orders, and trial briefs) for felony
prosecutions. Maintained heavy caseload with concomitant plea negotiations and other necessary tasks.
􀁠 Elevated status of position and office by prosecuting the first Class A felony in the county.
Page 1 of 2
RESUME 96: BY MARCY JOHNSON, NCRW, CPRW, CEIP
Career Change: From attorney to association director.
Strategy: Pull out accomplishments directly related to the position of executive director of a motorcycle
association.
238
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 96, CONTINUED
Chapter 11: Nonprofit Organizations
239
Joseph M. Ramirez, Sr. Page 2 of 2
CAREER PATH (continued)
825 West Jackson #215 􀁸 Chicago, Illinois 60661 􀁸 ramirezlawoffice@aol.com 􀁸 Phone: 312-606-1112
LAW OFFICES OF BAKER AND RAMIREZ, Des Moines, Iowa 1986–1987
Partner
Managed administrative and financial duties, including case and status updating. Represented clients in areas of
family law, real property law, collections, and bankruptcy. Participated in court-appointed public service work.
UNION COUNTY, Cresco, Iowa 1984–1985
Assistant County Attorney
Managed a heavy caseload to provide legal counsel to county residents. Supervised a four-member administrative
support team.
EARLY CAREER
TRIAD STUDIOS INCORPORATED, Omaha, Nebraska
Advertising Promotion
Hired as a method actor for TV and radio commercials. Negotiated advertising contracts with small- to large-size
companies, including Radio Shack, Bankers Trust, and Aetna. Prepared and presented promotional advertising copy.
􀁠 Won 11 Addie Acting Awards for interpretations of various characters. Played a key role in winning two
additional Addie Awards for the company.
EDUCATION
DRAKE UNIVERSITY, Des Moines, IA
Doctor of Jurisprudence, Drake School of Law—1982
Bachelor of Arts, History & Political Science—1979
LEADERSHIP / MEMBERSHIPS
Memberships:
Illinois Bar Association
American Bar Association
Alpha Kappa Gamma Law Fraternity
Veterans of Foreign Wars
Leadership:
Boy Scouts of America:
Steering Committee, Mid-Iowa Council 1998–1999
Eagle Scout Leader / Scoutmaster, Boy Scouts of America 1986–2001
Fund-raising Committee 1996–2001
(Solicited $40,000–$50,000 annually for Camp Mitigua)
Eagle Scout Aeronautical Achievement Committee
(Raised $210,000–best year in history)
TLFeBOOK
TLFeBOOK
CHAPTER 12
Resumes for Senior Executives
Seeking Lower-Level Business
Positions
The typical career progression is upward, from one position to a
more challenging and responsible role. But sometimes, for a variety
of reasons, business leaders who have reached the top decide to step
back just a bit. They want to be involved in important business
challenges but prefer not hold the most senior role in the company.
Just as with other career-changer resumes, the key is to highlight
just those skills and achievements that relate to the current goal
without distracting or overwhelming the reader with career information
that might be true but is not relevant at this career stage.
The example transitions in this chapter include the following:
• Senior manager to mechanic
• IT manager to hands-on technologist
• Company president to sales/operations manager
• CEO to marketing manager
• CEO to human resources executive
TLFeBOOK
TOM W. MURRAY
301-555-5616 103 Mason Place 􀁩 Cascade, MD 21719 twmurray@aol.com
PROFILE
􀁸 High-energy self-starter with a broad scope of experience in the manufacturing, purchasing, product
development, and quality inspection of electromechanical and electronic devices.
􀁸 Committed to the continuous improvement process, with total team participation.
􀁸 Proven ability to meet all delivery, quality, and cost-savings objectives.
􀁸 Exceptional interpersonal skills; diplomatic and effective with customers, managers, and production teams.
􀁸 Detail oriented; competent in managing paperwork and written communication.
􀁸 Strong mechanical aptitude.
􀁸 Computer proficient with Word, Excel, and PowerPoint.
PROFESSIONAL EXPERIENCE
Electronics Corporation, Frederick, MD 1975–2000
Completed a successful career with a world leader in the design, manufacturing, marketing, and sales of power
protection, thermal sensing, and electronic packaging products. Strong record of achievement in the following areas:
Technical & Mechanical Applications
􀁸 Developed an expertise in reading and interpreting blueprints and technical drawings.
􀁸 Established a CNC department, showing comprehensive knowledge of machine setup, operation, and SPC.
􀁸 Implemented a completely automatic assembly line that produced 30K subminiature thermostat units daily.
􀁸 Developed and implemented a scheduled preventative maintenance program that reduced breakdowns
and improved equipment longevity.
􀁸 Led teams operating injection-molding machines, die-casting and screw machines, cut-off and band saws,
vertical milling machines, vertical CNC machining centers, lathes, and high-speed drill presses.
Quality Assurance
􀁸 Skilled in the use of all precision-measuring instruments, including calipers, micrometers, and dial indicators.
􀁸 Monitored manufacturing processes and tested products for compliance with industry specifications;
proficient in using SPC methods for process control.
􀁸 Involved in ISO 9001 certification process for Thermal Products Group Division; qualified as ISO auditor.
Inventory & People Management
􀁸 Planned and scheduled people and materials; shortened product flow distance through the manufacturing
areas by more than 55%.
􀁸 Converted a manual MRP system to a fully automated system; directed the installation of MAPICS/DB.
􀁸 Excelled in organizing and coaching personnel to work effectively in teams.
􀁸 Oversaw team operations in Manufacturing Engineering, Facilities Engineering, Purchasing, Materials,
Scheduling, and Shipping & Receiving.
􀁸 Diagnosed and rectified production needs and problems.
Purchasing
􀁸 More than 15 years of experience managing supplier relations, purchasing, cost control, and supplier
quality; directed a +95% improvement in OTD.
􀁸 Developed a total working knowledge of indented bill of materials as well as shop-floor routings.
􀁸 Managed the bid process for all purchased materials/components, tooling orders, and MRO supplies;
established a vendor rating system; negotiated contracts.
􀁸 Worked with engineering and QA to develop sources and track national/international marketing trends.
􀁸 Dealt in various commodities such as stampings, turned assemblies, molded plastics, magnets, die-cast
components, and electronics components.
MECHANICAL HOBBY
Build custom Harley-Davidson motorcycles.
RESUME 97: BY NORINE DAGLIANO, CPRW
Career Change: From senior manager to mechanic.
Strategy: Use a skills-based format and delete his high-powered job title.
242
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 98: BY KIM LITTLE, JCTC
Career Change: From IT manager to hands-on technologist.
Strategy: Emphasize strong technical experience and omit mention of senior-level leadership activities.
Chapter 12: Senior Executives Seeking Lower-Level Positions
243
SASHA SAMPSON 1699 Hillsdale, San Jose, CA 95124
Ph: 408.333.2221 􀂃 Cell: 408.999.2221
email: sasha@tech.net
SOFTWARE ENGINEER
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Hands-on project-management and software-development strengths.
Solid record of contributions to project success, business growth, and technology advancement.
Reputation for strong work ethic, commitment to customers, industry knowledge, and ability to thrive
in challenging situations.
SALES & TECHNICAL EXPERTISE
Relationship Building
Customer Service / Support
Technical Troubleshooting
Project Development
Startup / Turnaround
IT Needs Assessment
IT Infrastructure Development
Systems Implementation
Vendor Relations / Negotiations
Technical Training
System Security / Disaster Planning
Productivity Improvement
CAREER & ACHIEVEMENT SUMMARY
ALPHORIM, INC.—Santa Clara, CA
(Startup technology company engaged in providing proprietary hardware/software solutions with capacity
to deliver voice, data, and video over DSL, PONs, and regular POTs circuits)
MANAGER, INFORMATION TECHNOLOGY (2001 to Present)
Overview: Initially hired as company’s sole IT staff member with responsibility for establishing internal
24×7 IT infrastructure to support community of more than 120 local/remote users over a 2-year period.
Specifically responsible for all networking, data storage, remote access, and telephony operations, as
well as installations, maintenance and upgrades, budgeting, purchasing, and negotiations for services
and equipment. Charged with creating stable and scalable environment while maintaining low costs
without compromising quality. Upgraded and maintained Windows networking and UNIX environments;
ensured 100% backup of information; selected vendor for off-site storage; oversaw internal voice, data,
and support contracts; and served as key contact for all software/hardware purchasing. Provided
technical leadership, technical troubleshooting, and performance improvement for all IT operations.
Assumed greater responsibilities as company grew from initial staff of 20 to more than 120 employees.
Key Projects & Contributions
􀂃 Successfully led move of entire IT infrastructure, including servers, networking, and telephony
over single weekend with successful “opening” by start of business Monday.
􀂃 Captured significant telecommunication savings by selecting outsourced VOIP phone system
with contract that included equipment, training, installation, and PRI circuits for 120+ users (initially
50, grew to 120). Consolidated bandwidth, local, and long-distance expenses.
􀂃 Consistently boosted system functionality and performance by upgrading backup system and
implementing VPN (and enhancing when necessary). Performed ongoing monitoring of network and
firewall, and closed performance issues with Network Appliance Filers.
􀂃 Delivered $1,000 monthly savings while improving support and overhead by
researching/selecting new phone system for customer service group.
􀂃 Saved more than $100K in IT equipment purchases in 2003 (recognized as “one of the lowestspending
departments in the company”).
􀂃 Sustained cost-effective IT operations by cultivating excellent vendor relationships, expertly
negotiating pricing, and utilizing alternative technologies to solve problems.
􀂃 Impacted profitability results by hiring one Desktop Support Administrator to support all IT efforts;
work in tandem to ensure smooth operations and high productivity despite rapid growth of company.
􀂃 Enhanced overall IT operations and productivity by authoring and implementing formal security
usage (policy and procedures) and IT disaster recovery plan.
TLFeBOOK
SASHA SAMPSON Ph: 408.333.2221 􀂃 Cell: 408.999.2221
email: sasha@tech.net
JOURNEY TECH—Santa Clara, CA
(Technology company engaged in bringing video to home market via broadband [DSL] connection using
proprietary hardware and video compression software)
SENIOR LAN ADMINISTRATOR (2000 to 2001)
Overview: Charged with managing network and client workstations and administering internal functions
including email, adds, moves, and changes for voice and data operations. Supported users and managed
backups and VPN usage. Provided research for new equipment, led purchasing decisions, and performed
general system administration of all Windows NT and 2000 servers. Note: Company was not able to
generate profits and closed shortly after launching.
Key Projects & Contributions
􀂃 Introduced productivity improvements, including testing and documentation of bug-tracking
system (DreamApps) and ERM (FirstWave).
􀂃 Facilitated user training on several technology applications, including new bug-tracking system.
SOLUTION CENTRAL—San Mateo, CA
(Startup web portal company; initial products included a database of technical training courses)
SITE ADMINISTRATOR (1999 to 2000)
Overview: Accountable for all systems administration and desktop support of Windows NT Network for
ecommerce portal; essentially functioned as Information Architect. Assisted development staff with
transfer of data to production environment and provided ongoing maintenance and troubleshooting.
􀂃 Reduced monthly expenses by leading transition from company mail with external hosting to
in-house Exchange 5.5 within one week (including all setup and user training).
􀂃 Managed site transfer from in-house servers to off-site servers. Created duplicate set of servers
in-house that matched that of hosted production site and led staging/test area for code.
􀂃 Improved security by managing company firewall; halted unauthorized network infiltration.
NEW YORK UNIVERSITY—New York, NY
PROGRAMMER ANALYST (1997 to 1999)
Overview: Hired to support email and dial-up accounts for 10,000 end-users; quickly earned promotion to
Programmer Analyst. Authored technical notes and procedure documents related to changes in network
architecture, services, and software. Monitored system logs and backups. Performed troubleshooting for
campus-wide networking and SMTP issues as well as individual accounts.
􀂃 Developed numerous well-received classes, including “You, Your Computer, and the Internet,”
“E-mail Tips and Tricks for Windows 95/98,” “Advanced Eudora Tips and Tricks for Windows 95/98,”
and “Linux Dial-in Pitfalls: How to Avoid Them.”
􀂃 Generated high levels of productivity for staff of 13; trained new network operations staff
members in troubleshooting methods and customer service while fielding all escalated calls.
􀂃 Designed and implemented ACD system to help route calls and generate reports related to hosted
website that held training materials, scheduling, and software downloads.
EDUCATION & CERTIFICATION
BA, English Literature—New York University, New York, NY
UNIX Systems Administration Certification, valid through 2006—U.C. Extension
Numerous seminars, including USENIX and technical writing and editing
RESUME 98, CONTINUED
244
Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 99: BY LOUISE KURSMARK, MRW, CPRW, JCTC, CEIP, CCM
RYAN EDISON Home 781-944-1063 􀁸 Mobile 781-709-2401
292 Pearl Street, Reading, MA 01867
ryan_edison@verizon.net
Sales & Operations Management Professional
Invigorating Growth 􀁸 Improving Performance 􀁸 Surpassing Expectations
Strategic and tactical leader of both sales and operations, with a track record of consistent growth, continuous
improvement, and turnaround leadership. Effective manager of sales organizations, production teams, and key
business initiatives, combining customer and process focus with authentic leadership style that creates a
collaborative teamwork environment.
Sales Qualifications: Consultative/needs-based/solution sales expert. Repeatedly satisfied customers by
developing solutions that save time, cut costs, and ensure consistent quality. Restored dormant accounts and
gained preferred/exclusive provider status. Drove rapid sales growth.
Operations Expertise: Leader in introducing technologies, methodologies, and processes that streamline
operations and achieve stringent quality, production, and profit goals. TQM/Production Cells/Quality
Manuals/Performance Incentive Plans/Team Building/Cost Control.
Experience and Achievements
EASTERN RUBBER & PLASTICS, Lynn, MA 2001–Present
Distributor of industrial rubber products to MRO buyers in multiple diverse industries
BRANCH MANAGER, SOUTHERN NEW HAMPSHIRE, 2002–Present
Provided turnaround leadership for faltering branch suffering sliding revenues and 7 years of
unprofitable performance. Developed and executed strategic plan for rapid improvement and sales growth.
Scope of responsibility is diverse and includes all operations as well as sales and business development for
$1M+ branch. Hire, train, and manage sales associates in target markets; train and manage warehouse
employees in compliance with company ISO 9002 procedures.
􀁸 Rejuvenated sales performance: Grew sales 30% in one year and was the only company branch to
achieve sales growth in 2003.
􀁸 Successfully launched OEM sales for the company and grew to 20% of branch revenues. Secured the
company’s first OEM account ($50K annual sales) and created the operational and administrative
processes for efficient management of this line of business.
􀁸 Transformed “order taking” to needs-based consultative selling/customer problem-solving that resulted in
key wins with new and existing customers:
– Became preferred supplier to a key target account and grew that business from zero to $20K.
– Converted a product trial to $10K in new business with annual savings of $10K to the customer.
– Rebuilt relationships with former accounts, translating their needs to product solutions that generated
$20K sales revenue.
OPERATIONS MANAGER, HEADQUARTERS, 2001–2002
Created a high-performance organization—refocused and recharged the team, instilled customer
orientation, and put in place metrics and benchmarks to guide continuous improvement. Brought on
board to drive performance improvements and expand the business to new markets and sales channels.
Managed operations team of 5, with full responsibility for timely, accurate, cost-effective shipments of 5 core
product groups to customers nationwide.
􀁸 Led warehouse team from lackluster performance to consistent achievement of defined goals for
productivity, inventory management, and housekeeping. Bonus attainment skyrocketed from 62% to 93%.
􀁸 Led a cost-cutting initiative, analyzing all operational expenses to find ways to drive cost from the
operation without affecting quality, performance, or strategic growth:
– Cut utility consumption by 60%.
– Eliminated $8K annually in customer gifts that delivered little return on investment.
Career Change: From company president to sales/operations manager.
Strategy: Emphasize his recent interim role as branch manager without mentioning his concurrent title
and responsibilities as president of the company.
Chapter 12: Senior Executives Seeking Lower-Level Positions
245
TLFeBOOK
RYAN EDISON Home 781-944-1063 􀁸 Mobile 781-709-2401 􀁸 ryan_edison@verizon.net
􀁸 Created a collaborative work environment where customer service was the focus and the team knew
precisely what was expected and how to achieve it. Initiated monthly team meetings and invited staff input.
􀁸 Improved efficiency by defining standards, developing operating procedures, and creating processes:
– Matched product surplus with shipment status through inventory analysis.
– Monitored orders through the entire workflow; pinpointed and eliminated bottlenecks.
EDISON CERTIFIED HOSE, Saugus, MA 2001
Start-up OEM supplier, acquired by Eastern Rubber & Plastics
GENERAL MANAGER
Launched start-up and, within 3 months, became an approved OEM supplier of certified hydraulic hose
assemblies. Secured investment capital, developed business plan, put in place processes and equipment,
wrote a quality manual, and gained production authorization.
􀁸 Negotiated profitable sale of the business to Eastern Rubber & Plastics; joined new organization as
Operations Manager of its headquarters location.
BAY STATE INDUSTRIAL HOSE/REVERE RUBBER COMPANY, Revere, MA 1989–2001
Suppliers of certified industrial hoses through both OEM and distributor sales channels
GENERAL MANAGER/DIRECTOR OF SALES
Spearheaded both sales and operations for jointly owned industrial sales companies, one concentrating
in the OEM market and the other in distributor sales; combined revenues exceeded $3M annually. Managed
finance, P&L, human resources, production and shipping, purchasing/vendor relations, sales, and marketing.
Used first-rate organizational and time-management skills to juggle diverse responsibilities for the 2 companies.
Operational Achievements
􀁸 Improved productivity 75% by introducing state-of-the-art methodologies (e.g., production cells).
􀁸 Instituted TQM meetings, wrote the firm’s first quality manual, and built a culture of quality and teamwork.
􀁸 Eliminated $20K in unnecessary cost by analyzing expenditures and matching investment to ROI.
􀁸 Problem-solved customer production processes and recommended solutions that cut costs, streamlined
production, and resulted in substantial sales opportunities.
– Grew a $140K account to $700K by supplying quality (99%) and on-time delivery (99.99%) that could
not be matched by the competition.
– Gained exclusive account status with a key OEM customer by suggesting solutions that cut their
costs and improved their profitability—while generating $250K in annual sales to our company.
Sales Performance
􀁸 Personally achieved 30% of company sales, topping 3 other producers while concurrently managing
company operations.
􀁸 Realigned sales territories to better match resources with market opportunities. Equipped sales staff with
technology to improve territory management and proposal processes.
􀁸 Developed and continuously refined marketing and sales strategies to drive profitable growth. Aligned
sales initiatives with strategic growth opportunities; motivated and evaluated sales staff; performed
sales/market analysis; created account plans; and trained sales staff in strategic, consultative selling.
Education
Bachelor of Business Administration/Major in Finance Salem State University, Salem, MA
Professional Development: Sandler Sales Institute and President’s Club
University of Industrial Distribution: Key Account Selling and Territory Planning;
Selling and Building the Sales Team; Sales and Market Planning
RESUME 99, CONTINUED
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 100: BY ROMONA CAMARATA, BS ED., MS ED., GCDF
Amy M. Crow
812 Vermillion Street 219-939-1415
La Porte, Indiana 46404 E-mail: crow@insightbb.com
Executive Marketing Management 􀂃 Strategic Business Expansion
Professional career reflects more than 12 years of results-oriented senior marketing expertise focused on enhancing
comprehensive marketing strategies, developing advertising and public relations programs, and initiating brand
recognition programs for established and start-up companies. Demonstrated history of creative problem solving in
research and communications to develop and launch innovative campaigns earning recognition in mass media. Successful
record of building, mentoring, and motivating teams to achieve goals and ensure full client satisfaction. These leadership
abilities led to 45% revenue growth and substantial market-share increase over a 12-month period.
Credentials and Objectives
In progress, Master of Business degree in Marketing and Healthcare Administration. Supported by Bachelor of
Science degree in Business and Bachelor of Arts degree in Psychology, both from Purdue University. Have enhanced
academic and professional credentials with additional training in leadership development, project management, corporate
finance, healthcare management, and national and divisional accounts supervision.
These skills and experiences would enable me to serve your organization in a variety of leadership capacities.
I believe my abilities could be maximized as Vice President of Business Development, Vice President of Marketing,
or Director of National Business Planning. Given the opportunity to represent myself to you in person, I am confident
you will find me to be a worthy addition to your marketing leadership team.
Selected Accomplishments
Marketing
􀂾 Conducted daily competitive research and managed multiple ongoing projects, including corporate campaign
development, company-wide product branding, national public relations, and presentation packets.
􀂾 Designed innovative visual aids impacting successful branding and campaign launch.
􀂾 Developed training manuals and documented new product designs using new troubleshooting processes.
􀂾 Created numerous media, investor, and marketing communications packages, including press releases for TV and radio
announcement, ad copy, speeches, direct-mail campaigns, billboards, Web pages, PowerPoint presentations, and annual
reports for Fortune 500 companies bringing in billions of dollars of revenues.
􀂾 Substantially improved internal communications by supplying clients with strong marketing displays for trade shows.
􀂾 Supplied clients with high-impact product branding to include packaging and launch services, logo and identity
development, point-of-sale programs, and kiosks for national and international exposure.
􀂾 Authored how-to marketing articles for Texas Lawyer and The Dallas Business Journal, resulting in millions of dollars
of increased revenues.
Business Management & Expansion
􀂾 Led teams in analyzing properties, developing competitive market forecasts, and creating expansion plans.
􀂾 Streamlined the market analysis methodology and efficiently managed multiple projects in tight time constraints.
􀂾 Implemented a successful acquisition group that yielded $40M in revenue and 82% increase in market share.
􀂾 Developed and implemented requirements, recommendations, and operations strategies for hundreds of customerrequested
projects.
Career Change: From CEO to marketing manager.
Strategy: Begin with a strong marketing-related positioning statement and support this with an extensive
list of marketing-related career achievements.
Chapter 12: Senior Executives Seeking Lower-Level Positions
247
TLFeBOOK
Amy M. Crow Page 2
Career History
CEO/Co-Owner Party & The Game Room 2002–Present
􀂃 Took lead role in family-owned business and developed a marketing plan that increased revenue by 35%.
􀂃 Redesigned logo, Web site, and all marketing communications to create new brand image aligned with strategic
business focus.
Vice President, Marketing E3M 5/01–10/01
􀂃 Point person for subsidiary of Concentra Healthcare, focused on providing Internet software to Workers’
Compensation industry. Developed the entire marketing and public relations plan and product branding from
conception to launch.
􀂃 Implemented very successful marketing campaigns to capture business.
􀂃 Collaborated with technical, product, and sales staffs.
􀂃 Interacted with advertising agencies, printers, and other vendors to achieve goals and timelines.
􀂃 Exhibited at domestic and international conventions.
􀂃 Managed a five-member team consisting of a graphic designer, content manager, PR writer, field sales person,
and marketing assistant.
􀂃 Negotiated distribution contracts with 200+ vendors.
􀂃 Established A1 credit lines with all suppliers within first year.
Executive Vice President JPI 1/99–5/01
􀂃 Developed a market analysis to complete an in-depth assessment of key markets across 17 states for the nation’s
largest real estate investment (REIT) firm.
􀂃 Led three staff to finalize all communications and plans of conventional and student properties.
􀂃 Provided accurate assessment of current customers’ emerging needs and predictions of overall market trends.
􀂃 Conducted national focus groups in each market over four-month period and presented results to board of directors
and acquisition groups.
􀂃 Prepared extensive marketing materials, trade magazine ads, annual catalogs, and brochures for the California market.
􀂃 Organized and prepared an accurate assessment of current customers, emerging needs, and predictions resulting in
unprecedented new business developments with 20% increase in revenues.
President/Founder C.E.O. spa 1998–2001
􀂃 Established company focused on enhancing leadership abilities of CEOs of small companies to Fortune 100
institutions. Received extensive media coverage from publications: the Wall Street Journal, Fortune magazine,
Forbes, etc.
Principal, President/CEO LedgeCOM/LedgeMARK 1995–1999
􀂃 Founded and grew successful advertising, marketing, and public relations agency providing a wide range of services
to Fortune 500 companies including Nokia, Cisco, and EmCare. Hired and managed team of six.
Consultant EmCare
􀂃 Contracted to evaluate and integrate all marketing and advertising campaigns to create a unified message for the
nation’s largest emergency medicine physician provider.
Product Consultant Nokia 1997–1999
􀂃 Guided the product management group of a cellular phone manufacturer through a complex medical and technical
information plan incorporating the Americans With Disabilities Act.
Director of Marketing Cardiovascular Physicians Resources 1995–1997
􀂃 Directed the activities of 18 personnel to create an unprecedented marketing campaign and implementation program.
RESUME 100, CONTINUED
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Part II: Sample Resumes for Career Changers
TLFeBOOK
RESUME 101: BY WENDY ENELOW, CCM, MRW, JCTC, CPRW
JOHN GREGORY
gregoryjohnjr@mindspring.com
789 Craigmont Avenue, Duluth, MN 33383
(218) 333-3726
SENIOR EXECUTIVE PROFILE
Strategic Human Resources Leadership / Organizational Development / Change Management
Performance Optimization / Leadership Training & Development / P&L Management
Harvard MBA
Distinguished management career leading organizations through start-up, change, revitalization,
turnaround, and accelerated growth. Cross-functional expertise with proven success in optimizing
organizational growth, productivity, and efficiency. HR Generalist experience in benefits, compensation,
recruitment, training, and HRIS technology. Expert team building, team leadership, communication, and
interpersonal relations skills.
PROFESSIONAL EXPERIENCE
Chief Executive Officer / HR Director 1999 to Present
MED HEALTH SOLUTIONS, Duluth, Minnesota
CHALLENGE: Lead the organization through a comprehensive organizational development and
change management program to support corporate-wide diversification strategy.
Senior Executive recruited to plan and orchestrate a complete redesign of strategic planning,
HR/OD, administrative, information technology, marketing, and operating functions to increase
revenues and bottom-line profitability. Manage within a tightly regulated and competitive
industry.
􀁸 One of two senior executives credited with transitioning Med Health Solutions from 1999
revenues of $700,000 to current revenues of $1.8 million. Drove profit growth by more than
45%.
􀁸 Built a best-in-class HR organization; implemented advanced HRIS technology; designed
benefit and compensation programs; established a formal salary structure; and introduced
employee training, counseling, and coaching programs.
􀁸 Revitalized all core financial functions, implemented client/server architecture to optimize
technology performance, and created a team-based/customer-based corporate culture.
􀁸 Negotiated $2.8 million acquisition of competitive company and facilitated seamless
integration of personnel, technology, and product lines.
President / General Manager / HR Director 1990 to 1999
DYNAMIC SOLUTIONS, INC., Tampa, Florida
CHALLENGE: Launch entrepreneurial venture in an intensely competitive consumer market and
create strong infrastructure to support continued growth and market penetration.
Senior Executive with full responsibility for strategic planning, business development, all HR
functions (particular emphasis on staffing), operations, marketing, and P&L performance of an
independent venture.
􀁸 Built new venture from concept to more than $1 million in annual sales with a 23% profit
margin.
􀁸 Created performance-based training programs for all hourly and management personnel.
􀁸 Achieved and maintained a stable workforce with less than 5% turnover in an industry with
average turnover of better than 20%.
Career Change: From CEO to human resources executive.
Strategy: Emphasize only the challenges and results that relate to his target of human resources
leadership.
Chapter 12: Senior Executives Seeking Lower-Level Positions
249
TLFeBOOK
JOHN GREGORY – Page Two
gregoryjohnjr@mindspring.com
(218) 333-3726
Human Resources Director / CEO 1983 to 1990
LSI SOCIEDAD, S.A., Santo Domingo, Dominican Republic
CHALLENGE: Orchestrate growth of new international venture within the financial services
industry and transition through organizational change and market repositioning.
Senior Management Executive and HR Director building a new professional services organization.
Created organizational infrastructure, recruited/trained personnel, designed marketing and business
development programs, and created all administrative and internal reporting systems.
􀁸 Built new company from concept into a $12 million annual revenue producer with EBIT of
$1 million annually. Achieved/surpassed all corporate revenue and profit objectives.
􀁸 Led the organization through a successful internal transition and recreated core business
processes to support massive change and recreate corporate image.
􀁸 Recruited and trained a team of more than 60. Introduced incentives linked to performance
and focused on customer development, retention, and growth.
􀁸 Negotiated health and insurance benefit contracts for the corporation. Designed salary
structures, incentive programs, and executive compensation plans.
Personal Assistant to CEO 1981 to 1983
BANCO DEL COMBRERO, Santo Domingo, Dominican Republic
CHALLENGE: Facilitate market and revenue growth for a specialty import/export company.
Recruited by CEO to assist with building a profitable international business venture. Scope of
responsibility spanned all core executive functions, with particular emphasis on organizational
design, policy/procedure development, recruitment and training, sales, and marketing.
􀁸 Instrumental in driving growth from $2.5 million to $5.5 million in annual revenues.
􀁸 Recruited former Procter & Gamble executive to the organization to provide critical industry
and market leadership. Recruited sales producers from leading Latin American companies.
􀁸 Created organizational infrastructure and HR support to facilitate diversification and
expansion into both emerging and established consumer markets.
􀁸 Designed HR policies, compensation plans, and performance review schedules.
EDUCATION
Executive MBA—Harvard University—1989 (Distinguished Alumnus Award)
BS—Business Administration—Lillymount University—1981
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management (SHRM)
American Society for Training & Development (ASTD)
RESUME 101, CONTINUED
250
Part II: Sample Resumes for Career Changers
TLFeBOOK
APPENDIX
Internet Career Resources
With the emergence of the Internet has come a huge collection of
job search resources for individuals who are changing careers. Here
are some of our favorites.
Dictionaries and Glossaries
Outstanding information on keywords and acronyms.
Acronym Finder www.acronymfinder.com
Babelfish Foreign-Language http://
Translation babelfish.altavista.com/
ComputerUser www.computeruser.com/
High-Tech Dictionary resources/dictionary/
dictionary.html
Dave’s Truly www.luther.ca/
Canadian Dictionary ~dave7cnv/cdnspelling/
of Canadian Spelling cdnspelling.html
Dictionary of Investment www.county.com.au/web/
Terms webdict.nsf/pages/index?open
Duhaime’s Legal Dictionary www.duhaime.org
High-Tech Dictionary www.computeruser.com/
Chat Symbols resources/dictionary/chat.html
InvestorWords.com www.investorwords.com
Law.com Legal Industry www.law.com
Glossary
Legal Dictionary www.nolo.com/lawcenter/
dictionary/wordindex.cfm
Merriam-Webster Collegiate www.m-w.com/home.htm
Dictionary & Thesaurus
National Restaurant www.nraef.org/pdf_files/
Association Restaurant IndustryAcronymsDefinitions-
Industry Glossary edited-2-23.pdf
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Expert Resumes for Career Changers
Refdesk www.refdesk.com
Technology Terms Dictionary www.computeruser.com/
TechWeb TechEncyclopedia www.techweb.com/encyclopedia/
Verizon Glossary www22.verizon.com/wholesale/
of Telecom Terms glossary/0,2624,P_Q,00.html
Washington Post www.washingtonpost.com/
Business Glossary wp-srv/business/longterm/
glossary/index.htm
Webopedia: Online Dictionary www.webopedia.com
for Computer and Internet
Terms
Whatis?com Technology Terms http://whatis.techtarget.com
Wordsmyth: The Educational www.wordsmyth.net
Dictionary/Thesaurus
Job Search Sites
You’ll find thousands and thousands of current professional employment
opportunities on these sites.
GENERAL SITES
6FigureJobs www.6figurejobs.com
AllStar Jobs www.allstarjobs.com
America’s CareerInfoNet www.acinet.org/acinet
America’s Job Bank www.ajb.dni.us
BestJobsUSA www.bestjobsusa.com/index-jsk-ns.asp
BlackWorld Careers www.blackworld.com
Canada WorkInfo Net www.workinfonet.ca
CareerAge www.careerage.com
CareerBuilder www.careerbuilder.com
Career.com www.career.com
CareerExchange.com www.careerexchange.com
Career Exposure www.careerexposure.com
The Career Key www.careerkey.org/english
Careermag.com www.careermag.com
CareerShop www.careershop.com
CareerSite.com www.careersite.com
Contract Employment www.ceweekly.com
Weekly
TLFeBOOK
253
Appendix
Digital City home.digitalcity.com
(jobs by location)
EmploymentGuide.com www.employmentguide.com
Excite http://careers.excite.com
FlipDog www.flipdog.com
Futurestep www.futurestep.com
GETAJOB! www.getajob.com
Help Wanted www.helpwanted.com
HotJobs.com www.hotjobs.com
The Internet Job Locator www.joblocator.com
It’s Your Job Now www.ItsYourJobNow.com
JobBankUSA www.jobbankusa.com
Job-Hunt.org www.job-hunt.org
JobHuntersBible.com www.jobhuntersbible.com
JOBNET.com www.jobnet.com/philly
JobOptions www.joboptions.com
Job Source www.jobsource.com
JobWeb www.jobweb.com
Kiwi Careers (New Zealand) www.careers.co.nz
Monster.com www.monster.com
MonsterTRAK www.jobtrak.com
NationJob Network www.nationjob.com
NCOA MaturityWorks www.maturityworks.org
Net Temps www.net-temps.com
Online-Jobs.Com www.online-jobs.com
The Riley Guide www.rileyguide.com
Saludos Hispanos www.saludos.com
TrueCareers www.careercity.com
Wages.com www.wages.com.au
WorkTree www.worktree.com
ACCOUNTING CAREERS
American Association of www.aafa.com
Finance and Accounting
CPAnet www.CPAnet.com
SmartPros Accounting www.accountingnet.com
TLFeBOOK
ARTS AND MEDIA CAREERS
Airwaves MediaWeb www.airwaves.com
Auditions.com www.auditions.com
Fashion Career Center www.fashioncareercenter.com
Playbill (Theatre Jobs) www.playbill.com/jobs/find/
TVJobs.com www.tvjobs.com
EDUCATION CAREERS
Academic360.com www.academic360.com
Chronicle of Higher Education www.chronicle.com/jobs
Career Network
Council for Advancement www.case.org
and Support of Education
Education Jobs.com www.educationjobs.com
Education Week’s www.edweek.org/jobs
Marketplace Jobs Online
Education World www.education-world.com/jobs
Jobs.EduFind.com www.jobs.edunet.com
Teaching Jobs www.teaching-jobs.org/index.htm
University Job Bank www.ujobbank.com
ENTRY-LEVEL CAREERS
CampusCareerCenter.com www.campuscareercenter.com
College Grad Job Hunter www.collegegrad.com
College Job Board www.collegejobboard.com/?1100
MonsterTRAK www.jobtrak.com
GOVERNMENT AND MILITARY CAREERS
Federal Jobs Net www.federaljobs.net
FedWorld www.fedworld.gov
FRS Federal Jobs Central www.fedjobs.com
GetaGovJob.com www.getagovjob.com
GovExec.com www.govexec.com
HRS Federal Job Search www.hrsjobs.com
Military Career Guide www.militarycareers.com
Online
254
Expert Resumes for Career Changers
TLFeBOOK
PLANETGOV www.planetgov.com
USAJOBS www.usajobs.opm.gov
HEALTH CARE/MEDICAL/PHARMACEUTICAL CAREERS
Great Valley Publishing www.gvpub.com
HealthJobSite.com www.healthjobsite.com
Health Leaders www.HealthLeaders.com
J. Allen & Associates www.NHRphysician.com
(physician jobs)
MedHunters.com www.medhunters.com
Medzilla www.medzilla.com
Monster Healthcare http://healthcare.monster.com/
Nursing Spectrum www.nursingspectrum.com
Pharmaceutical Company www.coreynahman.com/
Database pharmaceutical_company_database.html
Physicians Employment www.physemp.com
RehabJobsOnline www.rehabjobs.com
Rx Career Center www.rxcareercenter.com
HUMAN RESOURCES CAREERS
HR Connections www.hrjobs.com
HR Hub www.hrhub.com
Human Resources www.hrdc-drhc.gc.ca/common/
Development Canada home.shtml
Jobs4HR www.jobs4hr.com
INTERNATIONAL CAREERS
EscapeArtist.com www.escapeartist.com
International Career www.internationaljobs.org
Employment Center
LatPro www.latpro.com
OverseasJobs.com www.overseasjobs.com
LEGAL CAREERS
FindLaw www.findlaw.com
Greedy Associates www.greedyassociates.com
Legal Career Center www.attorneyjobs.com
255
Appendix
TLFeBOOK
SALES AND MARKETING CAREERS
American Marketing www.marketingpower.com
Association
Job.com www.job.com/jobsearch/index.cfm?
tid=search.cfm&us=226&catbox=53
MarketingJobs.com www.marketingjobs.com
Rollins Search Group www.rollinssearch.com
SERVICE CAREERS
Chefs Job Network www.chefsjobnetwork.com
Culinary Jobs www.pastrywiz.com/talk/job.htm
Escoffier On Line www.escoffier.com
Foodservice.com www.foodservice.com
TECHNOLOGY/ENGINEERING CAREERS
American Institute of www.aia.org
Architects
American Society for Quality www.asq.org
Brainbuzz.com IT Career www.brainbuzz.com
Network
CareerShop www.careershop.com
Chancellor & Chancellor www.chancellor.com/fr_careers.html
Resources for Careers
ComputerWork.com www.computerwork.com
Computerworld Careers www.computerworld.com/
Knowledge Center careertopics/careers?from=left
Dice www.dice.com
IDEAS Job Network www.ideasjn.com
IEEE-USA Job Service jobs.ieeeusa.org/jobs/services/
Jobserve www.jobserve.com
National Society of www.nspe.org
Professional Engineers
National Technical www.ntes.com
Employment Services
Quality Resources Online www.quality.org
Resulte Universal www.psisearch.com
Techies.com www.techies.com
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Expert Resumes for Career Changers
TLFeBOOK
SITES FOR MISCELLANEOUS SPECIFIC FIELDS
AG Careers/Farms.com www.agricareers.com
American Public Works www.pubworks.org
Association
AutoCareers.com www.autocareers.com
BrilliantPeople.com www.brilliantpeople.com
CareerBank.com www.careerbank.com
CEOExpress www.ceoexpress.com
CFO.com www.cfonet.com
Environmental Career www.ecojobs.com
Opportunities
Environmentalcareer.com www.environmental-jobs.com
Find A Pilot www.findapilot.com
International Seafarers www.jobxchange.com
Exchange
Logistics Jobs www.jobsinlogistics.com
MBACareers.com www.mbacareers.com
Social Work Jobs www.socialservice.com
Vault www.vault.com
Company Information
Outstanding resources for researching specific companies.
555-1212.com www.555-1212.com
Brint.com www.brint.com
EDGAR Online www.edgar-online.com
Experience www.experiencenetwork.com
Fortune Magazine www.fortune.com
Hoover’s Business Profiles www.hoovers.com
infoUSA www.infousa.com
(small business
information)
Intellifact.com www.igiweb.com/intellifact/
OneSource CorpTech www.corptech.com
SuperPages.com www.bigbook.com
U.S. Chamber of Commerce www.uschamber.com/
257
Appendix
TLFeBOOK
Vault www.vault.com/companies/
Company Research searchcompanies.jsp
Wetfeet.com www.wetfeet.com/asp/
Company Research companyresource_home.asp
Interviewing Tips and Techniques
Expert guidance to sharpen and strengthen your interviewing skills.
About.com Interviewing www.jobsearch.about.com/business/
jobsearch/msubinterv.htm
Bradley CVs Introduction www.bradleycvs.demon.co.uk/
to Job Interviews interview/index.htm
Dress for Success www.dressforsuccess.org
Job-Interview.net www.job-interview.net
Northeastern University www.dac.neu.edu/coop.careerservices/
Career Services interview.html
Salary and Compensation Information
Learn from the experts to strengthen your negotiating skills and increase
your salary.
Abbott, Langer & Associates www.abbott-langer.com
America’s Career InfoNet www.acinet.org/acinet/select_
occupation.asp?stfips=&next=occ_rep
Bureau of www.bls.gov/bls/wages.htm
Labor Statistics
Clayton Wallis Co. www.claytonwallis.com
Economic Research Institute www.erieri.com
Health Care Salary www.pohly.com/salary.shtml
Surveys
Janco Associates MIS Salary www.psrinc.com/salary.htm
Survey
JobStar www.jobstar.org/tools/salary/index.htm
Monster.com Salary Info salary.monster.com/
Salary and Crime Calculator www.homefair.com/homefair/
cmr/salcalc.html
Salary Expert www.salaryexpert.com
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Expert Resumes for Career Changers
TLFeBOOK
Salarysurvey.com www.salarysurvey.com
Wageweb www.wageweb.com
WorldatWork www.worldatwork.org
(formerly American
Compensation Association)
259
Appendix
TLFeBOOK
TLFeBOOK
INDEX OF
CONTRIBUTORS
The sample resumes in chapters 4 through 12 were written by professional
resume and cover letter writers. If you need help with your resume and job
search correspondence, you can use the following list to locate a career professional.
Many, if not all, of these resume professionals work with clients longdistance
as well as in their local areas.
You will notice that most of the writers have one or more credentials listed
after their names. In fact, some have half a dozen or more! The careers industry
offers extensive opportunities for ongoing training, and most career professionals
take advantage of these opportunities to build their skills and keep
their knowledge current. If you are curious about what any one of these credentials
means, we suggest that you contact the resume writer directly. He
or she will be glad to discuss certifications and other qualifications as well as
information about services that can help you in your career transition.
Trish Allen, CPRW, CEIP
Resumes at Work
P.O. Box 1416
Stafford, Queensland 4053
Australia
E-mail: resumesatwork
@optusnet.com.au
www.resumesatwork.com.au
Ann Baehr, CPRW
Best Resumes
122 Sheridan St.
Brentwood, NY 11717
Phone: (631) 435-1879
Fax: (631) 977-2821
E-mail: resumesbest@earthlink.net
www.ebestresumes.com
Jacqui D. Barrett, MRW, CPRW,
CEIP
Career Trend
11613 W. 113th St.
Overland Park, KS 66210
Phone: (913) 451-1313
Fax: (801) 382-5842
E-mail: Jacqui@careertrend.net
www.careertrend.net
Janet Beckstrom, CPRW
Word Crafter
1717 Montclair Ave.
Flint, MI 48503
Phone: (800) 351-9818
Fax: (810) 232-9257
E-mail: wordcrafter@voyager.net
Carolyn Braden, CPRW
Braden Resume Solutions
108 La Plaza Dr.
Hendersonville, TN 37075
Phone: (615) 822-3317
Fax: (615) 826-9611
E-mail: bradenresume@comcast.net
Tracy Bumpus, CPRW, JCTC
President, RezAMAZE.com
P.O. Box 515
Waverly, TN 37185
Phone: (931) 296-6949
Fax: (877) 887-9590
E-mail: tracy_bumpus@yahoo.com
www.rezamaze.com
TLFeBOOK
262
Expert Resumes for Career Changers
Diane Burns, CPRW, CCMC, CCM,
CEIP, JCTC
Career Marketing Techniques
Phone: 011-49 (0) 9335-997647
E-mail: diane@polishedresumes.com
www.polishedresumes.com
Romona Camarata, BS Ed., MS Ed.,
GCDF
Area Director, RL Stevens & Associates
707 Skokie Blvd. #555
Northbrook, IL 60063
Phone: (847) 509-0054
Fax: (847) 509-1004
E-mail: rcamarata@rlstevens.com
Annemarie Cross, CPRW, CEIP, CRW,
CCM
Advanced Employment Concepts
P.O. Box 91
Hallam, Victoria 3803
Australia
Phone: + 613 9708 6930
Fax: + 613 9796 4479
E-mail: success@aresumewriter.net
www.aresumewriter.net
Jean Cummings, MAT, CPRW, CEIP
A Resume For Today
123 Minot Ct.
Concord, MA 01742
Phone: (978) 371-9266
Fax: (978) 964-0529
E-mail: jc@AResumeForToday.com
www.AResumeForToday.com
Norine Dagliano, CPRW
ekm Inspirations
616 Highland Way
Hagerstown, MD 21740
Phone: (310) 766-2032
Fax: (310) 745-5700
E-mail: ndagliano@yahoo.com
www.ekminspirations.com
Kirsten Dixson, JCTC, CPRW, CEIP
President, New Leaf Career Solutions
P.O. Box 963
Exeter, NH 03833
Phone: (866) 639-5323
E-mail: kirsten@newleafcareer.com
www.newleafcareer.com
George Dutch, CMF, CCM, JCTC
JOBJOY
130 Slater St., Ste. 750
Ottawa, ON K1P 6E2 Canada
Toll-free: (800) 798-2696
Fax: (613) 594-8700
E-mail: george@georgedutch.com
www.georgedutch.com
Debbie Ellis, MRW, CPRW
Phoenix Career Group
Phone: (800) 876-5506
Fax: (859) 236-3900
E-mail: debbie@phoenixcareergroup.com
www.phoenixcareergroup.com
Wendy S. Enelow, CCM, MRW, JCTC,
CPRW
2265 Walker Rd.
Coleman Falls, VA 24536
Phone: (434) 299-5600
Fax: (434) 299-7150
wendyenelow@wendyenelow.com
www.wendyenelow.com
Donna Farrise, JCTC
Dynamic Resumes of Long Island, Inc.
300 Motor Pkwy., Ste. 200
Hauppauge, NY 11788
Phone: (631) 951-4120
Fax: (631) 952-1817
E-mail: donna@dynamicresumes.com
www.dynamicresumes.com
Dayna Feist, CPRW, CEIP, JCTC
President, Gatehouse Business Services
265 Charlotte St.
Asheville, NC 28801
Phone: (828) 254-7893
Fax: (828) 254-7894
E-mail: gatehous@aol.com
www.BestJobEver.com
Louise Fletcher, CPRW
Blue Sky Resumes
15 Merriam Ave.
Bronxville, NY 10708
Phone: (914) 337-5742
Fax: (914) 337-1943
E-mail: lfletcher@blueskyresumes.com
www.blueskyresumes.com
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Index of Contributors
Art Frank, MBA
Resumes “R” Us
334 Eastlake Rd. #200
Palm Harbor, FL 34677
Phone: (727) 787-6885
Toll-free: (866) 600-4300
Fax: (727) 786-9228
E-mail:
AF@PowerResumesAndCoaching.com
www.PowerResumesAndCoaching.com
Louise Garver, CPRW, CMP, JCTC,
CEIP, MCDP
Career Directions, LLC
115 Elm St., Ste. 203
Enfield, CT 06082
Phone: (860) 623-9476
Toll-free: (888) 222-9476
Fax: (860) 623-9473
E-mail: TheCareerPro@aol.com
www.CareerEdgeCoach.com and
www.ResumeImpact.com
Sharon Green, M.A., LPC
Ace Resume
3040 E. Shea #2182
Phoenix, AZ 85028
Phone and fax: (602) 494-1688
E-mail: resource56@cox.net
Susan Guarneri, NCC, NCCC, CPRW,
CCMC, CEIP, MCC
President, Guarneri Associates
1905 Fern Ln.
Wausau, WI 54401
Toll-free: (866) 881-4055
Fax: (715) 355-1936
E-mail: Resumagic@aol.com
www.resume-magic.com
Cheryl Ann Harland, CPRW, JCTC
Career Source, Inc./Resumes by Design
25227 Grogan’s Mill Rd., Ste. 125
The Woodlands, TX 77380
Phone: (281) 296-1659
Fax: (281) 296-1657
E-mail: cah@ResumesByDesign.com
www.ResumesByDesign.com
Beverly Harvey, CPRW, JCTC, CCM,
CCMC
Beverly Harvey Resume and Career Services
P.O. Box 750
Pierson, FL 32180
Phone: (386) 749-3111
Toll-free: (888) 775-0916
Fax: (386) 749-4881
E-mail: beverly@harveycareers.com
www.harveycareers.com
Diana Holdsworth, CPRW
Action Communications Resume Services
P.O. Box 234
Rowayton, CT 06853
Phone: (203) 831-0070
Fax: (203) 831-0541
E-mail: hold@optonline.net
Jan Holliday, NCRW
Arbridge Communications
Harleysville, PA 19438
Phone: (215) 513-7420
E-mail: info@arbridge.com
www.arbridge.com
Gayle Howard, CERW, CCM, CPRW,
CRW
Top Margin Resumes Online
P.O. Box 74
Chirnside Park, Melbourne 3116
Australia
Phone: 613 9726 6694
Fax: 613 9726 5316
E-mail: getinterviews@topmargin.com
www.topmargin.com
Marcy Johnson, NCRW, CPRW, CEIP
President, First Impression Resume & Job
Readiness
11805 U.S. Hwy. 69
Story City, IA 50248
Fax: (515) 733-9296
E-mail: success@resume-job-readiness.com
www.resume-job-readiness.com
Bill Kinser, MRW, CPRW, JCTC, CEIP,
CCM
To The Point Resumes
4117 Kentmere Sq.
Fairfax, VA 22030
Phone: (703) 352-8969
Fax: (703) 991-2372
E-mail: bkinser@tothepointresumes.com
www.tothepointresumes.com
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Expert Resumes for Career Changers
Myriam-Rose Kohn, CPRW, CEIP, JCTC,
CCM, CCMC
JEDA Enterprises
27201 Tourney Rd., Ste. 201
Valencia, CA 91355
Phone: (661) 253-0801
Fax: (661) 253-0744
E-mail: myriam-rose@jedaenterprises.com
www.jedaenterprises.com
Cindy Kraft, CCMC, CCM, JCTC, CPRW
Executive Essentials
P.O. Box 336
Valrico, FL 33595
Phone: (813) 655-0658
Fax: (813) 354-3483
E-mail: cindy@career-management-coach.com
www.career-management-coach.com
Bonnie Kurka, CPRW, JCTC, FJST
Resume Suite
Tulsa, OK
Phone: (918) 494-4630
Fax: (877) 570-2573
E-mail: bonnie@ResumeSuite.com
www.resumesuite.com
Louise Kursmark, MRW, CPRW, JCTC,
CEIP, CCM
Executive Master Team—Career Masters
Institute
President, Best Impression Career Services,
Inc.
9847 Catalpa Woods Ct.
Cincinnati, OH 45242
Phone: (513) 792-0030
Fax: (877) 791-7127
E-mail: LK@yourbestimpression.com
www.yourbestimpression.com
Lorie Lebert
The Loriel Group/Resumes For Results
P.O. Box 267
Novi, MI 48376
Phone: (248) 380-6100
Toll-free: (800) 870-9059
Fax: (248) 380-0169
E-mail: Lorie@DoMyResume.com and
Info@CoachingROI.com
www.DoMyResume.com and
www.CoachingROI.com
Michael S. Levy, CPRW, CEIP, MCDP,
PHR, GCDFI
Career Designers Services, LLC
P.O. Box 626
Brandon, FL 33509-0626
Phone and fax: (813) 655-1461
E-mail: careers@careerdesigners.com
www.careerdesigners.com
Kim Little, JCTC
President, Fast Track Resumes
1281 Courtney Dr.
Victor, NY 14564
Phone: (585) 742-2467
Fax: (585) 742-1907
E-mail: info@fast-trackresumes.com
www.fast-trackresumes.com
Peter S. Marx, JCTC
3208 Wallace Ave.
Tampa, FL 33611
Phone and fax: (813) 832-5133
E-mail: marxps@aol.com
Linda Matias, CEIP, JCTC
Executive Director, CareerStrides
37 E. Hill Dr.
Smithtown, NY 11787
Phone: (631) 382-2425
Fax: (631) 382-2425
E-mail: linda@careerstrides.com
www.careerstrides.com
Sharon McCormick, MS, NCC, NCCC,
CPRW
Sharon McCormick Career and Vocational
Consulting Services
1061 85th Terrace N., Ste. D
St. Petersburg, FL 33702
Phone: (727) 824-7805
E-mail: career1@ij.net
Eva Mullen, CPRW
A+ Resumes/A+ Business Services
3000 Pearl St., Ste. 111
Boulder, CO 80301
Phone and fax: (303) 444-3438
E-mail: info@ABSonline.biz
www.ABSonline.biz
TLFeBOOK
Ellen Mulqueen, CRW
The Institute of Living
Campus Lodge, 200 Retreat Ave.
Hartford, CT 06106
Phone: (860) 545-7000, ext. 77678
Fax: (860) 545-7140
E-mail: emulque@harthosp.org
www.instituteofliving.com/Programs/
rehab.htm
Carol Nason, CPRW
Career Advantage
95 Flavell Rd.
Groton, MA 01450
Phone: (978) 448-3319
Fax: (978) 448-8948
E-mail: nason1046@aol.com
www.acareeradvantageresume.com
John O’Connor, MFA, CRW, CPRW,
CCM, CECC
CareerPro Resumes
3301 Women’s Club Dr., Ste. 125
Raleigh, NC 27612
Phone: (919) 787-2400
Fax: (866) 447-9599
E-mail: john@careerproresumes.com
www.CareerProResumes.com
Debra O’Reilly, CPRW, CEIP, JCTC,
FRWC
A First Impression
16 Terryville Ave.
Bristol, CT 06010
Phone: (860) 583-7500
Fax: (860) 585-9611
E-mail: debra@resumewriter.com
www.resumewriter.com
Don Orlando, MBA, CPRW, JCTC, CCM,
CCMC
The McLean Group
640 S. McDonough
Montgomery, AL 36104
Phone: (334) 264-2020
Fax: (334) 264-9227
E-mail: yourcareercoach@aol.com
Tracy M. Parish, CPRW
CareerPlan, Inc.
P.O. Box 507
Kewanee, IL 61443
Toll-free: (888) 449-2200
Fax: (309) 856-7710
E-mail: resume@CareerPlan.org
www.CareerPlan.org
Sharon Pierce-Williams, M.Ed., CPRW
The Resume Doc
609 Lincolnshire Lane
Findlay, OH 45840
Phone: (419) 422-0228
Fax: (419) 425-1185
E-mail: Sharon@TheResumeDoc.com
www.TheResumeDoc.com
Barbara Poole, CPRW, CRW, CCMC
Hire Imaging
1812 Red Fox Rd.
St. Cloud, MN 56301
Phone: (320) 253-0975
Fax: (320) 253-1790
E-mail: barb@hireimaging.com
www.hireimaging.com
Judit Price, MS, CCM, IJCTC, CDFI
Principal, Berke & Price Associates
6 Newtowne Way
Chelmsford, MA 01824
Phone: (978) 256-0482
Fax: (978) 250-0787
E-mail: Judit.Price@comcast.net
www.careercampaign.com
Michelle Mastruserio Reitz, CPRW
Printed Pages
3985 Race Rd.
Cincinnati, OH 45211
Phone: (513) 598-9100
Fax: (513) 598-9220
E-mail: michelle@printedpages.com
www.printedpages.com
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Index of Contributors
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Jane Roqueplot, CPBA, CWDP
JaneCo’s Sensible Solutions
194 N. Oakland Ave.
Sharon, PA 16146
Phone: (724) 342-0100
Fax: (724) 346-5263
E-mail: jane@janecos.com
www.janecos.com
Teena Rose, CPRW, CEIP, CCM
President, Resume to Referral
1824 Rebert Pike
Springfield, OH 45506
Phone: (937) 325-2149
E-mail: admin@resumetoreferral.com
www.resumebycprw.com
Carol J. Rossi, CPRW
Computerized Documents
4 Baywood Blvd.
Brick, NJ 08723
Phone and fax: (732) 477-5172
E-mail: info@powerfulresumes.com
www.powerfulresumes.com
Jennifer Rushton, CRW
Keraijen
Level 14, 309 Kent St.
Sydney, NSW 2000 Australia
Phone: 612 9994 8050
E-mail: info@keraijen.com.au
www.keraijen.com.au
Igor Shpudejko, BSIE, MBA, CPRW,
JCTC
Career Focus
23 Parsons Ct.
Mahwah, NJ 07430
Phone: (201) 825-2865
Fax: (201) 825-7711
E-mail: Ishpudejko@aol.com
Janice M. Shepherd, CPRW, JCTC, CEIP
Write On Career Keys
Bellingham, WA 98226
Phone: (360) 738-7958
Fax: (360) 738-1189
E-mail: janice@writeoncareerkeys.com
www.writeoncareerkeys.com
Gail Taylor, CPRW, CEIP
A Hire Power Resume
21213-B Hawthorne Blvd. #5224
Torrance, CA 90503
Phone: (310) 793-4122
Fax: (310) 793-7481
E-mail: hirepower@yahoo.com
www.call4hirepower.com
Ilona Vanderwoude, CPRW, CEIP,
CCMC, CJST
Career Branches
P.O. Box 330
Riverdale, NY 10471
Phone: (718) 884-2213
Fax: (646) 349-2218
E-mail: ilona@careerbranches.com
www.careerbranches.com
Vivian VanLier, CPRW, JCTC, CEIP,
CCMC
Advantage Resume and Career Services
6701 Murietta Ave.
Valley Glen (Los Angeles), CA 91405
Phone: (818) 994-6655
Fax: (818) 994-6620
E-mail: vvanlier@aol.com
www.CuttingEdgeResumes.com
James Walker, MS
Counselor—ACAP Center
Bldg. 219, Rm. 206, Custer Ave.
Ft. Riley, KS 66442
Phone: (785) 239-2278
Fax: (785) 239-2251
Pearl White, CEIP
A 1st Impression Resume
41 Tangerine
Irvine, CA 92618
Phone: (949) 651-1068
Fax: (949) 651-9415
E-mail: pearlwhite@cox.net
www.a1stimpression.com
Paul Willis, CECC
Career Pro
3301 Woman’s Club Dr. #125
Raleigh, NC 27612
Phone: (919) 787-2400
Fax: (919) 787-2411
E-mail: pwillis@bww.com
www.careerproinc.com
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Expert Resumes for Career Changers
TLFeBOOK
INDEX
A
abbreviations on resumes, 62
academic credentials format, 47
accounting, 40, 87–88, 253
achievements, 11, 42
action verbs, 12–13
addresses on resume, 36–37
administrative assistants, 74–75
administrative management, 39, 77
administrative support, 78–79
advertisements, xiv
affiliations, 52
age discrimination, 56
applications developers, 41
architectural designers, 212
arts careers Web sites, 254
ASCII text files, 63–64
association directors, 238–239
association managers, 236–237
asterisks on resumes, 62
audio production assistants, 208
awards/honors, 50
B
bank tellers, 84
banking/finance professionals, 82–83
benefits, listed on resumes, 4, 7
bold font, 18, 62, 68–69
borders on resumes, 62
broadcasting professionals, 207
building/facilities managers, 99–100
bulleted format for resumes, 14–15, 39, 62
business analysts, 89–90
business process specialists, 97–98
business project managers, 95–96
C
capitalization, 18
career coaches, 22
career summary formats, 37–38, 55
bulleted, 39
core competencies summary, 40
headline, 40
paragraph, 40
project, 41
certifications, 46–47
Challenge, Action, and Results (CAR) format, 43
Chief Information Officers, 120–121
chronological format, 13, 34
civic affiliations, 52–53
cold calls, xvi
college instructors, 42, 191–193
combination format, 15–16
committees, 51–52
communication skills, 50
company research Web sites, 257–258
compensation Web sites, 258–259
computer graphics, 115
computer programmers, 41
confidence, 11
consultants, xiv
contact information, 36–37
content of resumes, 10, 12–16
continuing education, 46
contractors, xvi
core competencies summary format, 40
corporate jobs
finance, 40
managers, 30–32, 93–94
security professionals, 220–221
supervisors, 93–94
trainers, 170–171
transportation managers, 91–92
counselors, 23–26, 160
cover letters, 57–58
credentials, 46
cultural arts directors, 213–214
customer service professionals, 125
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Expert Resumes for Career Changers
D–E
dates on resume, 56–57
dictionaries, 251–252
e-mail, 16, 37, 63
economic depression, 3
editors/writers, 147–149
education
academic credentials, 46–47
awards/honors, 50
dates, 57
equipment skills and qualifications, 49–50
executive format, 47
experience, 5
non-degree format, 48
public speaking, 50
specialized training, 48
Web sites, 254
electronic resumes, 62–64, 67–69
employee relations and recruitment professionals,
178–179
employers, xv
employment trends, x
engineering careers Web sites, 256
entry-level careers Web sites, 254
environmental regulatory affairs, 46
equipment skills and qualifications, 49–50
event manager, 150
extra information on resumes, 53–54
F
facilities/building managers, 99–100
features, listed on resumes, 4, 7
film production apprentices, 209
finance executives, 101–102
finance professionals, 40, 82–83, 88
financial planners, 85
first impressions, 4
first-person voice, 12
fitness trainers, 202–203
fonts on resumes, 16–17, 62, 68–69
fraud investigators, 222–223
free agents, xvi
functional format, 13, 30–32, 35, 44
functions as achievements, 11
fund-raisers, 230–231
G
general job search Web sites, 252–253
general managers, 43
glossaries, 251–252
goals/objectives, x, 4–6, 8, 22, 37
government jobs, 4, 254–255
graphic designers, 45
graphics on resumes, 19, 62
H
headline format, 40
health care administrators, 166–168
health care fields, 74–75, 255
honesty on resumes, 11
honors/awards, 50
horizontal lines on resumes, 62, 64
hospitality industry, 200
human resources, 172–173
executive, 249–250
generalist, 174–175
Web sites, 255
human services administrator, 154–155
hybrid-style resumes, 13
I–J
illustrators, 45
information technology, 110, 112–114
insurance billing, 76
insurance claims, 80–81, 86
interior designers, 210–211
international careers, 40, 255
internships, 38
interviews
resumes, 10
Web sites, 258
italic font, 18, 62, 68–69
jobs
auction Web sites, xvi
descriptions, 55
online postings, xiv
requirements, 22–23
researching, 22
searches, xiii–xvi
K–L
keywords, 7–9
language/speech therapists, 159
legal careers Web sites, 255
legal consultants, 161
length of resumes, 9, 18, 68–69
licenses, 46
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269
Index
M
magazine advertisements, xiv
management consultants, 103–105
managers of administrative affairs, 39, 77
margins on resumes, 62
marketing
events management, 151–152
managers, 247–248
professionals, 138–140, 145–146, 256
public relations, 141–144
mechanics, 242
media careers Web sites, 254
medical careers Web sites, 255
medical device sales professionals, 132–135
medical insurance professionals, 86
medical office administration, 76
memberships, professional, 38, 52
military careers Web sites, 254–255
N–O
network administrators, 108, 111
network management, 116–117
networking, xiv
newspaper advertisements, xiv
non-degree format, 48
nonprofit association managers, 228–229
nonprofit researchers and administrators, 226–227
objectives/goals, x, 4–6, 8, 22, 37
offshoring, 3
online job postings, xiv
operations managers, 43, 245–256
organizational development professionals, 172–173
outside sales representatives, 34–35
P
paper for resumes, 18, 68–69
paragraph format, 14, 40
Peace Corps volunteers, 232–233
periodical advertisements, xiv
personal assistants, 162–163
personal information, 53
pharmaceutical sales representatives, 44, 127–128,
131, 134–135, 255
police officers, 218–219
posting online resumes, xv
printed resumes, 61–62, 65, 68
professional experience. See work experience
professional memberships, 38, 52
project format, 41
project highlights format, 45
proofreading resumes, 19
public relations, 143–144
public safety officers, 216–217
public speaking, 50
publications, 51
publishing information technology, 112–113
Q–R
qualifications, 48–50
recent job descriptions, 55
recreation directors, 199
recreation managers, 200
recruiters, xv, 180
referrals, xiv
registrations, 46
relocation, 3
researchers, 164–165, 226–227
researching careers, 22
resumes
achievements, 11
action verbs, 12–13
ASCII text files, 63–64
bulleted format, 14–15
career objectives, 4–6
checklist, 70
combination format, 15–16
chronological, 13, 34
dates, 56–57
e-mail, 16, 63
electronic, 62–64, 67–69
extra information, 53–54
first-person voice, 12
functional, 13, 30–32, 35, 44
graphics, 19, 62
honesty, 11
hybrid, 13
interviewable, 10
keywords, 7–9
length, 9, 18, 68–69
online, xv
paper, 18, 68–69
paragraph format, 14, 40
printed, 61–62, 65, 68
proofreading, 19
readability, 17
scannable, 7–8, 62, 66, 68
structure and content, 10, 12–16
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Expert Resumes for Career Changers
Web, 64, 68–69
white space, 19, 68–69
retirement, 4
S
salary, 4, 58–59, 258–259
sales jobs
customer service professionals, 125
managers, 136–137
operations managers, 245–246
outside sales, 34–35
professionals, 130
representatives, 44, 124, 126, 129,
136–137
telecommunications, 40
Web sites, 256
scannable resumes, 7–8, 62, 66, 68
security officers, 216–217
service careers Web sites, 256
skills
soft skills, 9
equipment, 49
technology, 48–49
transferable skills, 22–23
social services, 157
social workers, 158, 257
soft skills, 9
specialized training, 48
speech/language therapists, 159
sport fishers, 201
sports/recreation directors, 198–199
standards on resumes, 12–16
strategies
big things versus little details, 9–10
career objectives, 4–6
career summary, 55
confidence, 11
content, 10
desired perception, 4–6
functions as achievements, 11
honesty, 11
interviewable resumes, 10
job descriptions for older jobs, 55
keywords, 7–9
recent job positions, 55
selling versus telling, 6–7
structure, 10
stress, 4
structure of resumes, 10
summary format for work experience, 46
surgical technologists, 156
symbols on resumes, 62
T
targeted e-mail campaigns, xv
task forces, 51–52
teachers, 27–29, 181–190
teaching and training experience, 51
technologists, 243–244
technology jobs
skills, 48–49
Web sites, 256
telecommunications sales, 40
telephone numbers on resume, 36
town managers, 234–235
traditional (printed) resumes, 61–62, 65, 68
training and development professionals, 5, 40,
176–177
transferable skills, 22–23
transportation managers, 91–92
trends in employment, x
typestyles, 16–17
U–V
underlined font, 18, 62, 68–69
university administrators, 194–195
URLs, 16
video game audio engineers, 109
video game producers, 118–119
video production assistants, 208
volunteer work, 4, 23, 38, 232–233
W–Z
Web resumes, 64, 68–69
white space on resumes, 19, 68–69
wine and food promoters, 204–206
work experience, 5, 22–23, 37–38, 41
achievements, 42
Challenge, Action, and Results (CAR) format,
43
functional format, 44
job descriptions for older jobs, 55
project highlights, 45
summary format, 46
teaching and training, 51
writers/editors, 147–149
TLFeBOOK